Rosalyn House

My mother was at Rosalyn House Care Home for the last three days of her life. I was glad that the care home staff called the immediate family in good time to say our goodbyes and that I was able to continue to sit with her. She was well cared for with staff checking on her every hour and also turning her and providing personal care every two hours up to her death. The staff were also concerned for our welfare and comfort, offering food and drinks and I was given a room for the rest of the night after my mother had died. The staff nurse who dealt with myself and my mother through her last hours was both kind and sensible. My mother had a soft blue rabbit and each carer who looked after her made sure that she had it safely by her.

I cannot thank the staff enough. They have all been absolutely fantastic from the carers to the office staff. They were extremely caring and empathetic to my mother-in-law and very supportive of myself and my partner. They kept us informed every step of the way and ensured that we were able to visit mum. She was made really comfortable at the end of her life and was looked after. Thank you.

The care I received was very good. Carers were very helpful, the food was excellent.

My experience was a pleasant one. Due to Covid, it made things difficult at times to visit mum. However, a system put in place to visit relatives helped tremendously. Mum was only in Rosalyn House for a short period of time, but in that time it was obvious how caring the staff were towards their residents. I know there are activities for the residents but due to mum having dementia she didn’t particularly participate, so I’m not sure what type of activities are on offer. However, everything is good there, very welcoming to myself and Dad and did the utmost best for mum. Thank you all.

Everyone that we dealt with was professional, very sensitive to the situation. All staff were very helpful and friendly. Nothing too was much trouble. Staff were friendly and caring. My father was treated with dignity.

My mother was at Rosalyn House for a short time of nearly three months. It was for end of life care. The staff are just amazing, friendly, caring and helpful. Rosalyn House is clean, and meals always looked fresh and delicious. At the end of the day, the staff make a care home; the staff here do that and more.

My mother was transferred to Rosalyn House from the hospital in August 2020 for an initial period of six weeks. Right from Mum's arrival, the staff were unfailingly helpful and kept me up to date with her condition. We were able to have garden visits, and when Mum was on palliative care, only then were we able to see her in her room. We were grateful for all the effort made for her. Our family agreed that Mum could not have been better cared for in her final weeks.

My wife was well looked after.

Great care was provided for my father who had Parkinson’s Disease. The staff were always really friendly, helpful and accommodating. The facilities are really good the communal rooms always have a nice atmosphere. The standard of meals provided is excellent. There is a range of activities each week.

The time my mother spent at Rosalyn House - Oct 2019 to her passing in April 2020 was I have to say difficult times for all, especially with the lock-down etc. Throughout her stay, the way she was looked after by the staff was with great care and compassion. As a family we could not fault the total professionalism from the management, nurses and carers - all could not do enough for my mother and her family. We will be eternally grateful to them all.

Wonderful Staff. Lovely meals. Everyone was so helpful and friendly. If I needed to have care in the future I would definitely stay at Rosalyn House again.

I always get a warm welcome when I come to visit my mum and staff are always quick to contact me if Mum is unwell or they wish to discuss anything about her. The home is always clean and tidy and Mum is always clean and tidy. From what I have seen all the meals are very nicely presented and are good and tasty. Mum is so much better for the love and care that she gets at Rosalyn House. No complaints at all.

I have always been informed of everything that I need to know, I couldn't be happier for mum to be living at Rosalyn House.

Unfortunately, she was not there long but the staff made her last few weeks very comfortable and I would recommend them to other families looking for a nice, friendly home for their loved ones.

We are very appreciative of the part Rosalyn House and it’s staff in those last years of my Mum’s life.

The care my mum received at Rosalyn was beyond all we could hope for. She was loved by all the staff and always very well presented. They always looked after us as a family as well. I could not recommend Rosalyn House enough.

After a long stay in hospital, my husband was transferred to Rosalyn House for rehab. I was unable to visit the home as it was in lockdown and therefore all my dealings were conducted over the telephone with various members of staff. I cannot commend them more highly for their caring attitude to both myself and my husband and for helping to put me at ease during what was a very anxious time. When my husband had to return to hospital they dealt with everything in a sympathetic manner making sure I was aware of what was happening. He then came home and I was unable to collect his possessions and medication from them. They went out of their way to deliver everything back to me and I cannot thank them enough for all their help and kindness during this most difficult time.

My father who was admitted into hospital in January 2020 was in poor health and had been unwell for a few weeks. He had dementia for a number of years and lived at home with his wife who was the main person that looked after his day to day needs. He also had additional support from a care organisation on 3 days per week for personal needs. My father was 90 when admitted to hospital where he stayed for around 6 weeks. It was decided to transfer him to a care home later in February 2020 as he was becoming very frail and was in need of nursing care. After viewing a number of care homes in and around Luton , it was decided that Rosalyn House was best able to provide for his care. Having visited prior to moving my father to the care home with my sister, we found the staff and management of the home well suited and experienced with the elderly and people with dementia. The home was clean, tidy and had all the provisions in place that would be required for my father. He was bed-bound.

It is my sadness I cannot thank all the staff personally for their kindness.

Where I have marked Good, I would have given very good if available. My wife can not join in many activities due to her situation. I do know a lot is on offer. I find the staff helpful and they inform me if my wife is not eating, overly tired or has a minor illness issue. The care my wife receives means I know she is in good hands.