Swiss Cottage

Plantation Road, Leighton Buzzard LU7 3HU

Swiss Cottage is located in a scenic and forested location, where skilled care workers practice quality residential and nursing care packages.

A charming interior is tastefully decorated, with residents having the options of personalising the environment to enhance its homely qualities and visitors are made to feel welcome by the skilled and friendly team.

The focus is on enabling each client to achieve a happy and fulfilled life, operating on the ethos that people matter.

Group: Roseberry Care Centres UK Ltd

Person in charge: Lisa Galloway (Home Manager)

Local Authority / Social Services: Central Bedfordshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 85 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 83

Shared Rooms: 1

Rooms with ensuite WC: 82

Facilities & Services: Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Swiss Cottage: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Swiss Cottage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Swiss Cottage in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.598 for Swiss Cottage is calculated as follows: ( (128 Excellents x 5) + (70 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 204 Ratings = 4.598

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.706 Points relating to the number of positive Reviews for Swiss Cottage is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17 positive Reviews (85 registered maximum number of service users ÷ 5). 12 Reviews ÷ 17 Target = 0.706

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Swiss Cottage has a Review Score of 9.3 (9.304) from 17 Reviews


Average Ratings

  • Excellent
    11
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Swiss Cottage?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Swiss Cottage

  • Daughter of Resident/Service User
    7
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

Swiss Cottage Care Home is excellent, the quality of care from the staff cannot be faulted. The Senior Carer is amazing - she had a real bond with my mother-in-law and was adored by her. Staff were always pleasant and able to provide feedback - often without even needing to ask for it. The care home is explicitly clean and tidy and no nasty smell that you often associate with old people!!

I would recommend this care home to anyone and I think so highly of it that if or when I need this type of care I would be happy to go to Swiss Cottage.

Thank you all so much for everything, the family were always made to feel welcome and nothing was too much trouble. No rules around visiting times, we could visit or telephone at any time of the day or night.

How likely would you be to recommend Swiss Cottage? Extremely Likely

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Average Rating:   4.8 out of 5

My husband moved to the Swiss Cottage Residential Nursing Home on 19 November 2017. I have found the management team and staff very caring and co-operative. The care and nursing staff do their best to care for my husband with dignity. Whenever I raise issues of concern, the manager often offers to address them immediately. The quality and portion of food being offered to my husband are very good. Thank you to the manager and her team.

How likely would you be to recommend Swiss Cottage? Extremely Likely

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Average Rating:   3.9 out of 5

Have visited residents for nearly two years, once a week. I started visiting a friend, then made numerous new friends and continued visiting after the original friend died.
I have always enjoyed the visits, a friendly atmosphere and a welcome from both staff and residents.
The staff are caring and are obviously liked and appreciated by residents.
There is an overall air too of cleanliness and caring.

How likely would you be to recommend Swiss Cottage? Extremely Likely

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Average Rating:   4.8 out of 5

We viewed 12 homes for my mother and Swiss Cottage stood out as having outstanding kindness and respect for their clients. The staff are friendly and happy, making the clients more relaxed. They go the extra mile to make clients active and stimulated with regular activities. There are other homes locally that are more modern, but the most important thing is the enthusiasm and dedication of the staff, which gives Swiss Cottage a homely and relaxing atmosphere for my mother.

How likely would you be to recommend Swiss Cottage? Extremely Likely

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Average Rating:   4.4 out of 5

I found the staff very friendly and caring to me and my mother. The rooms were clean and tidy and all relevant checks and paperwork were always up to date. My mother enjoyed the choice of meals on the menu and during the later stages of her dementia, the staff carefully spoon fed her. Overall, her care was excellent.

How likely would you be to recommend Swiss Cottage? Extremely Likely

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Average Rating:   4 out of 5

Our daughter has been nursed at Swiss Cottage with Multiple Sclerosis for over eight years. We have always found the staff and management kind, caring and professional. The home has always been spotless with no unpleasant smells. We understand the management skills required to make Swiss Cottage a success.

How likely would you be to recommend Swiss Cottage? Extremely Likely

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Average Rating:   5 out of 5

We have been visiting 2/3 times a week for 15 months. This home should have 5 stars. Staff wonderful at all levels, everybody treats all patients by their Christian names. Would and have recommended it to anybody.

We have had reasons to visit as many as 6 other homes - no comparison.

How likely would you be to recommend Swiss Cottage? Extremely Likely

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Average Rating:   5 out of 5

My sister is 86 years old and came to reside in Swiss Cottage Care Home in July 2016. Over the past 15 months I have visited once or twice weekly and on all my visits I have always been satisfied with the care my sister is given by all staff. My sister is completely happy residing at Swiss Cottage and often tells me that she loves it there, especially the beautifully kept gardens.
I myself have got to know most of the staff over the last 15 months and find all of them extremely kind and very helpful no matter how busy they may be.
I would not hesitate to recommend Swiss Cottage to other families to help with their choice of care.

How likely would you be to recommend Swiss Cottage? Extremely Likely

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Average Rating:   4.3 out of 5

We love this place and all the staff in it.
The word "caring" is key to all that happens and mum is very happy.

How likely would you be to recommend Swiss Cottage? Extremely Likely

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Average Rating:   5 out of 5

My sister has been in this care home since 2015.
She is well looked after and her needs catered for.
The staff are pleasant and work hard.
The home has greatly improved since the new manager has taken over.
A lovely home - set in lovely surroundings.

How likely would you be to recommend Swiss Cottage? Extremely Likely

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Average Rating:   4.2 out of 5

Situated in a very nice area and the gardens are well cared for and are very pleasant to walk in and sit when the weather allows. The building is decorated well and is kept clean. The staff are very pleasant and are available to talk to. Mother-in-law is well cared for and now that there are more activities, she is able to get out and about more.

How likely would you be to recommend Swiss Cottage? Likely

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Average Rating:   3.8 out of 5

My mother has been at Swiss Cottage for the past 7 months and during her time there she has been well looked after. She is now happy and settled and responds well to the friendly staff who cannot do enough for her and the family.
She is visited by us every day so we are able to see the care she receives on a daily basis.
Any problems she has had have been quickly addressed and we are pleased she is in such a safe and secure environment with 24-hour care.

How likely would you be to recommend Swiss Cottage? Extremely Likely

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Average Rating:   4.9 out of 5

My mother was in Swiss Cottage for the last two years of her life and suffered a very complex complaint of Alzheimer's and dementia. Throughout her time, she was treated with complete understanding allowing her to keep her dignity as the illness progressed. From the nurses to carers, cleaners and receptionist to maintenance staff friendship was offered and accepted by my mother and I. To the staff at Swiss Cottage, their worth, it is not just a job, it's a calling. I have no hesitation in recommending Swiss Cottage to anyone looking for a caring, loving and professional environment.

How likely would you be to recommend Swiss Cottage? Extremely Likely

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Average Rating:   5 out of 5

I cannot praise staff and carers enough. My father has dementia which is slowly getting worse but they are so good in recognising his needs and care. It is a beautiful home with the most amazing gardens which are kept in wonderful condition throughout the seasons by the team of 3 maintenance staff. Staff are always very friendly and welcoming and available to talk to.
Excellent management team and admin department too.

How likely would you be to recommend Swiss Cottage? Extremely Likely

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Average Rating:   4.7 out of 5

I must write about my mother's care is Swiss Cottage. Since the new manager has taken over the home has been fantastic. Nothing but praise. The team wonderful who cared for my mother were superb. She sadly has passed away on 5th November 2016. I would not hesitate to recommend this wonderful team.

How likely would you be to recommend Swiss Cottage? Extremely Likely

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Average Rating:   4.8 out of 5

Wow! What an amazing home! It's light, airy and clean and it is very homely outside and inside, the staff are very friendly you can visit whenever you like which means no calling ahead to arrange a time whether you are visiting a relative or you would just like to go and look around.
As soon as my Dad was settled in one of the members of staff asked him if he would like to come and join in with one of the activities that they had going on and even though he was quite happy to join in they wouldn't of forced him if he didn't want to which brings me to say about the fantastic facilities, the home has two lounge and dining areas where the residents are served good balanced meals and alongside the daily activities that happen in both rooms they also have a good television which the residents can watch too.
The hygiene is excellent no concerns with it.
All of the residents have got their own rooms which are catered to their own individual needs and they are checked on hourly at nights.

How likely would you be to recommend Swiss Cottage? Extremely Likely

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Average Rating:   5 out of 5

My mother was admitted to Swiss Cottage in December 2015 initially for respite following a stroke which rendered her virtually blind. The care awarded her was wonderful. All the staff are kind, caring and thorough. After four weeks the family made the unanimously agreed decision for mum to become a permanent resident. Swiss Cottage is an excellent care home providing good care, stimulation and a safe, comfortable environment set in a beautiful location. My mother is virtually blind and so I have completed this form for her.

How likely would you be to recommend Swiss Cottage? Extremely Likely

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Average Rating:   4.7 out of 5

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