Northcourt Lodge Nursing Home

65 Northcourt Avenue, Reading RG2 7HF

Northcourt Lodge Nursing Home has a pleasant interior where provision is tailored to suit the needs of people over 65, focusing on spiritual, mental, physical and social well-being.

The home takes pride in a non-discriminatory service, which respects freedoms of choice, dignity, respect and confidentiality.

Bedrooms are en-suite and nurse call systems are in place to allow access to the skilled and friendly team throughout the day and night. Occupational therapy is another addition that improves service satisfaction, as the service aims for a multi-disciplinary approach.

Group: Excellent Care Homes

Person in charge: Revathy Jayakumar (Registered Manager)

Local Authority / Social Services: Reading Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Nepali, Polish, Tamil

Single Rooms: 22

Shared Rooms: 0

Rooms with ensuite WC: 8

Weekly Charges Guide: Nursing Care Single £850 – £900 (These prices are only a guideline, please contact Northcourt Lodge Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Northcourt Lodge Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.7 (maximum of 10) for Northcourt Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Northcourt Lodge Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.51 for Northcourt Lodge Nursing Home is calculated as follows: ( (164 Excellents x 5) + (66 Goods x 4) + (26 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 259 Ratings = 4.51

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.227 Points relating to the number of positive Reviews for Northcourt Lodge Nursing Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.4 Target = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.7 Northcourt Lodge Nursing Home has a Review Score of 7.7 (7.737) from 22 Reviews


Average Ratings

  • Excellent
    14
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Northcourt Lodge Nursing Home?

  • Extremely LIKELY
    20
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Northcourt Lodge Nursing Home

  • Friend of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Resident / Service User
    3
  • Nephew of Resident/Service User
    2
  • more

Very basic home and seems to be a bit of a language barrier with some of the staff. Not much interaction between staff and the residents, they are not spoken to much. Overall, the home is clean and tidy, just not enough stimulation.

How likely would you be to recommend Northcourt Lodge Nursing Home? Likely

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Average Rating:   3 out of 5

I am very happy with my mother's care and impressed with the team's ability to cater for each individual resident's unique requirements, even though it is a small team. I always feel welcome and standards are kept high in terms of residents nutrition, hygiene, hydration and general wellbeing.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been looked after with the highest degree of care and professionalism. She is very well supported in all ways and so friendly and understanding. I am always informed of any changes or developments.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

All of the staff at Northcourt Lodge are compassionate and caring without exception. Mum is treated with care and dignity and we are very happy with our choice. She is treated as an individual and always consulted before doing anything.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother was moved from another nursing home on Dec 9th, 2016. During the time so far at Northcourt Lodge, the staff and management have been faultless and very vigilant, attending to my mother's more specific needs. I can see a difference both in the professionalism and genuine care than from the last nursing home. I didn't score the activities as my mum is bedbound.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in this home for 10 years. The staff at this home has been excellent. My mother has been well cared for and treated with respect at all times, a very friendly atmosphere, there is always something going on to keep their minds active, hair and nails are done every week. They have outings when it can be arranged with rail buses. I can't speak highly enough and I can't thank them enough for taking such good care of my mum.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very kind and helpful staff to residents and family visitors.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

I found this home excellent from day one of my aunt's arrival, very friendly to all.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Very good family home with a very friendly environment. The staff are always helpful and approachable if you have any issues. They treat you with a lot of respect and as a family.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Very good - excellent staff and care. Good food, well looked after. Calm and welcoming environment, event though I haven't been here as long as the others, I feel there's always someone I can talk to.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very good - good staff, well looked after. Friendly environment, there's always people you are able to talk to.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

So impressed and grateful to all the wonderful staff, they are really unsung heroes who do a wonderful job.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Very clean, friendly and caring staff. Always a pleasure to visit the home. Residents treated with dignity and respect. Very received and satisfied at all times.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Very pleasant atmosphere. Clean, tidy and helpful staff.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

I found the home to be very friendly. The staff are very efficient, kind and caring. The home is very clean and tidy.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

Due to the staff, everything is excellent and friendly which filters through to the home. Well done team.

How likely would you be to recommend Northcourt Lodge Nursing Home? Likely

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Average Rating:   3.8 out of 5

We have made a good choice of home for my mum she is happy and all her needs are looked after. Staff are friendly. Home is clean.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   3.8 out of 5

When visiting the home on a regular basis, it is always clean and friendly. The residents seem to be happy. The staff are very friendly and treat residents with respect. Food - more variety.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

The home is spotlessly clean and staff are very caring. I can't praise the home enough and my friend is very happy.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

A great home. The staff are always helpful. The home is always clean and resident's clothes are cleaned on a daily basis. There is something going on every day for people to do if they wish to. Food is cooked on site every day and fresh veg/fruit is used where possible. A place where we can leave our Mum and not worry.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been in this home for ten months now and in that time she has been very well looked after by all of the staff. She has severe mobility problems requiring hoist and wheelchairs together with incontinence problems. All have been dealt with patiently and with respect. Mother is always well dressed and respectable and every effort is made to get her into the communal lounge every day. She has been happy throughout her stay here.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

The care and respect is evident from the moment you are greeted at the front door. My Uncle suddenly had a new lease of life from entering his Care Home, the memory of which we will treasure always. My Uncle was so happy about Northcourt Lodge. He loved his room and took delight at seeing the birds and squirrels through the window. The Manager and Staff were so caring and respectful. The surroundings are cheerful. It all makes for an uplifting and happy atmosphere. Thank you Everyone.

How likely would you be to recommend Northcourt Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

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