Northcourt Lodge Nursing Home

65 Northcourt Avenue, Reading RG2 7HF
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9.9 55 Reviews
  • Northcourt Lodge Nursing Home, Reading
Northcourt Lodge Nursing Home has a pleasant interior where provision is tailored to suit the needs of people over 65, focusing on spiritual, mental, physical and social well-being.

The home takes pride in a non-discriminatory service, which respects freedoms of choice, dignity, respect and confidentiality.

Bedrooms are en-suite and nurse call systems are in place to allow access to the skilled and friendly team throughout the day and night. Occupational therapy is another addition that improves service satisfaction, as the service aims for a multi-disciplinary approach.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The fee depends on the room availability and the dependency of the resident

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Northcourt Lodge Residential Care Home Ltd

Person in charge

  • Revathy Jayakumar (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Any referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • No visiting restriction

Parking

  • Inhouse parking available

Northcourt Lodge Nursing Home Reviews (55)

9.9

Northcourt Lodge Nursing Home has a Review Score of 9.9 (9.867) out of 10, based on 15 reviews in the last 2 years.
Over all time Northcourt Lodge Nursing Home has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Northcourt Lodge Nursing Home
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Total of 55, showing 41-55
Review from Susan Q (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was moved from another nursing home on Dec 9th, 2016. During the time so far at Northcourt Lodge, the staff and management have been faultless and very vigilant, attending to my mother's more specific needs. I can see a difference both in the professionalism and genuine care than from the
last nursing home. I didn't score the activities as my mum is bedbound.
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Review from M A (Daughter of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in this home for 10 years. The staff at this home has been excellent. My mother has been well cared for and treated with respect at all times, a very friendly atmosphere, there is always something going on to keep their minds active, hair and nails are done every week. They have outings
when it can be arranged with rail buses. I can't speak highly enough and I can't thank them enough for taking such good care of my mum.
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Review from R B (Friend of Resident) published on 5 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant atmosphere. Clean, tidy and helpful staff.
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Review from E H (Nephew of Resident) published on 10 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and helpful staff to residents and family visitors.
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Review from Margaret S (Resident) assisted by family/friend published on 1 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good family home with a very friendly environment. The staff are always helpful and approachable if you have any issues. They treat you with a lot of respect and as a family.
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Review from Rosina W (Resident) assisted by family/friend published on 1 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good - excellent staff and care. Good food, well looked after. Calm and welcoming environment, event though I haven't been here as long as the others, I feel there's always someone I can talk to.
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Review from Betty Y (Resident) assisted by family/friend published on 1 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good - good staff, well looked after. Friendly environment, there's always people you are able to talk to.
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Review from Sean O (Nephew of Resident) published on 28 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, friendly and caring staff. Always a pleasure to visit the home. Residents treated with dignity and respect. Very received and satisfied at all times.
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Review from V P (Friend of Resident) published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So impressed and grateful to all the wonderful staff, they are really unsung heroes who do a wonderful job.
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Review from W M (Friend of Resident) published on 18 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the home to be very friendly. The staff are very efficient, kind and caring. The home is very clean and tidy.
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Review from Kathy D (Friend of Resident) published on 17 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to the staff, everything is excellent and friendly which filters through to the home. Well done team.
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Review from Gary S (Son of Resident) published on 11 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have made a good choice of home for my mum she is happy and all her needs are looked after. Staff are friendly. Home is clean.
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Review from Mary Elizabeth R (Friend of Resident) published on 11 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is spotlessly clean and staff are very caring. I can't praise the home enough and my friend is very happy.
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Review from Loraine E (Mother of Resident) published on 3 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A great home. The staff are always helpful. The home is always clean and resident's clothes are cleaned on a daily basis. There is something going on every day for people to do if they wish to. Food is cooked on site every day and fresh veg/fruit is used where possible. A place where we can leave our
Mum and not worry.
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Review from Cynthia T (Niece of Resident) published on 12 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and respect is evident from the moment you are greeted at the front door. My Uncle suddenly had a new lease of life from entering his Care Home, the memory of which we will treasure always. My Uncle was so happy about Northcourt Lodge. He loved his room and took delight at seeing the birds
and squirrels through the window. The Manager and Staff were so caring and respectful. The surroundings are cheerful. It all makes for an uplifting and happy atmosphere. Thank you Everyone.
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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Northcourt Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Northcourt Lodge Nursing Home is calculated as follows: ( (153 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 173 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Northcourt Lodge Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (6)

Revathy

Revathy Jayakumar

Job Title: Registered Manager Joined: 2007

“Revathy has been with Northcourt Lodge for the past 13 years, the past 10 as our Care Home Manager.


She leads, mentors and supports our wonderful care team, ensuring that the deliverance of care is second to none.”

Jenny

Jenny Lorencik

Job Title: Chef Joined: 2005

“Jenny is our talented Chef at Northcourt Lodge who has been working with us for the past 15 years to ensure residents enjoy a varied menu whilst focusing on their nutritional needs.


Please feel free to come in to try our food!”

Ileana

Ileana Obreja

Job Title: Activity Co-ordinator

“Ileana is our breath of fresh air who puts our residents at the heart of everything she does. She gets to bring new experiences to the residents and plays a large part in creating the friendly, open and supportive environment that is so important to our happy home.”

Lisy

Lisy Anil

Job Title: Clinical Lead

“Lisy is one of our dedicated and experienced Clinical Leads. This involves administering medication and supporting senior carers and carers to ensure residents receive person-centred care in accordance with their assessed needs and plans of care.”

Gyanu

Gyanu Gurung

Job Title: Care Assistant

“Known as the beautiful one by our residents’ families!


Gyanu is passionate about delivering person-centered and relationship focused dementia care.”

Karna

Karna Gurung

Job Title: Care Assistant

“Karna works alongside several members of the care team at Northcourt Lodge to ensure that we deliver the highest standards of care we can.”

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