Northcourt Lodge Nursing Home

Northcourt Lodge is an excellent example of nursing home care. My Aunt has resided there now for almost five years and I have never had any occasion to complain or not be happy with her care. Whenever I arrive to visit with my husband, we are always greeted with a smile on the door, being opened for us and a friendly 'hello, nice to see you'. Any questions we have are always dealt with by either the staff or management, whichever is appropriate at the time.

My mother is happy, well looked after and eating well. There is only one less positive comment - The staff don't seem to notice when my mum can't hear or when her hearing aid batteries need replacing. I feel that it is extremely important that Mum can communicate as much as possible so could a quick check that she is hearing properly become part of her daily routine, please?

My mother has been a resident for four years, and in that time, the care and attention of the staff has never been in doubt. In the whole period, we have never found the need to complain about anything.

Following a massive stroke, my mother spent her final seven months being looked after at Northcourt Lodge. The care she received was excellent. The staff were kind, and her care was everything we could wish for. We were contacted immediately if there were any problems. All the food is cooked fresh for every meal, and the atmosphere is warm and friendly.

Very basic home and seems to be a bit of a language barrier with some of the staff. Not much interaction between staff and the residents, they are not spoken to much. Overall, the home is clean and tidy, just not enough stimulation.

I am very happy with my mother's care and impressed with the team's ability to cater for each individual resident's unique requirements, even though it is a small team. I always feel welcome and standards are kept high in terms of residents nutrition, hygiene, hydration and general wellbeing.

My mother has been looked after with the highest degree of care and professionalism. She is very well supported in all ways and so friendly and understanding. I am always informed of any changes or developments.

All of the staff at Northcourt Lodge are compassionate and caring without exception. Mum is treated with care and dignity and we are very happy with our choice. She is treated as an individual and always consulted before doing anything.

My mother was moved from another nursing home on Dec 9th, 2016. During the time so far at Northcourt Lodge, the staff and management have been faultless and very vigilant, attending to my mother's more specific needs. I can see a difference both in the professionalism and genuine care than from the last nursing home. I didn't score the activities as my mum is bedbound.

My mother has been in this home for 10 years. The staff at this home has been excellent. My mother has been well cared for and treated with respect at all times, a very friendly atmosphere, there is always something going on to keep their minds active, hair and nails are done every week. They have outings when it can be arranged with rail buses. I can't speak highly enough and I can't thank them enough for taking such good care of my mum.

Very pleasant atmosphere. Clean, tidy and helpful staff.

Very kind and helpful staff to residents and family visitors.

Very good family home with a very friendly environment. The staff are always helpful and approachable if you have any issues. They treat you with a lot of respect and as a family.

Very good - excellent staff and care. Good food, well looked after. Calm and welcoming environment, event though I haven't been here as long as the others, I feel there's always someone I can talk to.

Very good - good staff, well looked after. Friendly environment, there's always people you are able to talk to.

Very clean, friendly and caring staff. Always a pleasure to visit the home. Residents treated with dignity and respect. Very received and satisfied at all times.

So impressed and grateful to all the wonderful staff, they are really unsung heroes who do a wonderful job.

I found the home to be very friendly. The staff are very efficient, kind and caring. The home is very clean and tidy.

Due to the staff, everything is excellent and friendly which filters through to the home. Well done team.

We have made a good choice of home for my mum she is happy and all her needs are looked after. Staff are friendly. Home is clean.