Northcourt Lodge Nursing Home

65 Northcourt Avenue, Reading RG2 7HF
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9.9 55 Reviews
  • Northcourt Lodge Nursing Home, Reading
Northcourt Lodge Nursing Home has a pleasant interior where provision is tailored to suit the needs of people over 65, focusing on spiritual, mental, physical and social well-being.

The home takes pride in a non-discriminatory service, which respects freedoms of choice, dignity, respect and confidentiality.

Bedrooms are en-suite and nurse call systems are in place to allow access to the skilled and friendly team throughout the day and night. Occupational therapy is another addition that improves service satisfaction, as the service aims for a multi-disciplinary approach.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The fee depends on the room availability and the dependency of the resident

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Northcourt Lodge Residential Care Home Ltd

Person in charge

  • Revathy Jayakumar (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Any referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • No visiting restriction

Parking

  • Inhouse parking available

Northcourt Lodge Nursing Home Reviews (55)

9.9

Northcourt Lodge Nursing Home has a Review Score of 9.9 (9.867) out of 10, based on 15 reviews in the last 2 years.
Over all time Northcourt Lodge Nursing Home has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Northcourt Lodge Nursing Home
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Total of 55, showing 21-40
Review from Connie S (Sister of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It gives family a sense of calm knowing your loved ones are cared for with the utmost care at all times by all concerned.
Reply from Janet Elliott, Consultant at Northcourt Lodge Nursing Home

Thank you for taking the time to review Northcourt Lodge, it's very much appreciated. Your positive feedback will be shared with the team.

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Review from B T (Husband of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy about the care for my husband and he is looking well. All the staff are very compassionate.
Reply from Janet Elliott, Consultant at Northcourt Lodge Nursing Home

Thank you so much for taking the time to review Northcourt Lodge and your kind comments which will be shared with the team.

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Review from K R (Granddaughter of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff, always greeted with a smile. Grandmother always spoken to with respect.
Reply from Janet Elliott, Consultant at Northcourt Lodge Nursing Home

We very much appreciate that you have taken the time to review Northcourt Lodge. Your kind comments will be shared with the team.

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Review from Daniella W (Granddaughter of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with knowing my nan is well looked after. Nan always enjoys the activities. Staff are all happy and helpful with family and nan. Nan's room is always clean and tidy.
Reply from Janet Elliott, Consultant at Northcourt Lodge Nursing Home

Thank you so much for taking the time to review our services at Northcourt Lodge. It is very much appreciated. Your kind comments will be shared with the team.

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Review from N A (Granddaughter of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited Northcourt Lodge Nursing Home to see my grandmother. The staff were very polite and attentive. The room was clean and satisfactory. The residents seemed happy and well taken care of.
Reply from Janet Elliott, Consultant at Northcourt Lodge Nursing Home

Thank you so much for taking the time to review Northcourt Lodge and for your positive feedback, which will be shared with the team.

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Review from K A (Friend of Resident) published on 10 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff/people. I know my friend's mother is looked after and I enjoy my visits with her every time! Staff are always happy to help out no matter how busy they are - this ensures that I know my friend's mother is getting the attention/help she requires at a high standard.
Reply from Janet Elliott, Consultant at Northcourt Lodge Nursing Home

Thank you so much for taking the time to review Northcourt Lodge and for your positive comments which will be shared with the team. We are so pleased that you have had positive experiences when visiting.

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Review from Jason D (Son of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the whole set up at Northcourt Lodge, all of the staff go above and beyond to help with residents and families. A good friendly welcoming feel to the place. Would definitely recommend!
Reply from Jan Edmonds, Executive at Northcourt Lodge Nursing Home

Dear Jason,
Many thanks for taking the time to write your review. It is appreciated by all the staff at Northcourt Lodge who constantly strive to ensure all residents and their families are happy.

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Review from Jenny R (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff at the home are always very welcoming even in these trying times. My mother appears to be very happy now that she has settled in. There are a lot of good activities going on during the week and hopefully, once the restrictions are lifted, organised local visits will be able to take place once
more.
Reply from Jan Edmonds, Executive at Northcourt Lodge Nursing Home

Dear Jenny,
Many thanks for taking the time to review our home, it is very much appreciated. We are also looking forward to the time when we can once again organise day trips out which our residents thoroughly enjoy.

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Review from Nahida G (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The main reason for selecting this care home is due to its size. I feel that it is small and the residents are well known to the staff and so can get that personal touch of care. When I raise a query it is dealt with immediately and my compliments to the management.
The only thing I would say needs
attention is the furnishing as these are now dated and are showing their use and age, particularly in the bedroom.
Reply from Jan Edmonds, Executive at Northcourt Lodge Nursing Home

Thank you for taking the time to share your experience of Northcourt Lodge. We do pride ourselves on being a home from home setting. We take on board your comments regarding the furnishings and would like to let you know we are currently in the planning stages of a renovation project which will include updating fixtures and fitting around the home.

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Review from T S (Friend of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came for 1st viewing, I brought the husband of the potential resident to live in Northcourt Lodge. Residents and staff were all smiling, chatty and happy and gave us a very warm welcome. The resident moved in May 2019 and all the residents gave the warmest welcome and the staff were fantastic.
The new resident started her new life and hasn't looked back! Love my visits to the home.
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Review from C S (Sister of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased it's certainly the right care home for her, she is always nicely presented and looks happy. I cannot fault the staff they are marvellous.
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Review from J B (Daughter of Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the home and they are taking good care of my mother.
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Review from Carole H (Niece of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Northcourt Lodge is an excellent example of nursing home care. My Aunt has resided there now for almost five years and I have never had any occasion to complain or not be happy with her care. Whenever I arrive to visit with my husband, we are always greeted with a smile on the door, being opened for
us and a friendly 'hello, nice to see you'. Any questions we have are always dealt with by either the staff or management, whichever is appropriate at the time.
Reply from Jan Edmonds, Executive at Northcourt Lodge Nursing Home

Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us and the community.

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Review from Carole A (Daughter of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is happy, well looked after and eating well. There is only one less positive comment - The staff don't seem to notice when my mum can't hear or when her hearing aid batteries need replacing. I feel that it is extremely important that Mum can communicate as much as possible so could a quick
check that she is hearing properly become part of her daily routine, please?
Reply from Jan Edmonds, Executive at Northcourt Lodge Nursing Home

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. We are now initiating a new process where we record when hearing aid batteries are changed which will ensure regular checks for all users.

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Review from P W (Son of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for four years, and in that time, the care and attention of the staff has never been in doubt. In the whole period, we have never found the need to complain about anything.
Reply from Jan Edmonds, Executive at Northcourt Lodge Nursing Home

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

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Review from Susan W (Daughter of Resident) published on 13 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a massive stroke, my mother spent her final seven months being looked after at Northcourt Lodge. The care she received was excellent. The staff were kind, and her care was everything we could wish for. We were contacted immediately if there were any problems. All the food is cooked fresh for
every meal, and the atmosphere is warm and friendly.
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Review from John A (Son of Resident) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very basic home and seems to be a bit of a language barrier with some of the staff. Not much interaction between staff and the residents, they are not spoken to much. Overall, the home is clean and tidy, just not enough stimulation.
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Review from Greg B (Son of Resident) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my mother's care and impressed with the team's ability to cater for each individual resident's unique requirements, even though it is a small team. I always feel welcome and standards are kept high in terms of residents nutrition, hygiene, hydration and general wellbeing.
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Review from Peter D (Son of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been looked after with the highest degree of care and professionalism. She is very well supported in all ways and so friendly and understanding. I am always informed of any changes or developments.
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Review from Sue G (Daughter of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff at Northcourt Lodge are compassionate and caring without exception. Mum is treated with care and dignity and we are very happy with our choice. She is treated as an individual and always consulted before doing anything.
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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Northcourt Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Northcourt Lodge Nursing Home is calculated as follows: ( (153 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 173 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Northcourt Lodge Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (6)

Revathy

Revathy Jayakumar

Job Title: Registered Manager Joined: 2007

“Revathy has been with Northcourt Lodge for the past 13 years, the past 10 as our Care Home Manager.


She leads, mentors and supports our wonderful care team, ensuring that the deliverance of care is second to none.”

Jenny

Jenny Lorencik

Job Title: Chef Joined: 2005

“Jenny is our talented Chef at Northcourt Lodge who has been working with us for the past 15 years to ensure residents enjoy a varied menu whilst focusing on their nutritional needs.


Please feel free to come in to try our food!”

Ileana

Ileana Obreja

Job Title: Activity Co-ordinator

“Ileana is our breath of fresh air who puts our residents at the heart of everything she does. She gets to bring new experiences to the residents and plays a large part in creating the friendly, open and supportive environment that is so important to our happy home.”

Lisy

Lisy Anil

Job Title: Clinical Lead

“Lisy is one of our dedicated and experienced Clinical Leads. This involves administering medication and supporting senior carers and carers to ensure residents receive person-centred care in accordance with their assessed needs and plans of care.”

Gyanu

Gyanu Gurung

Job Title: Care Assistant

“Known as the beautiful one by our residents’ families!


Gyanu is passionate about delivering person-centered and relationship focused dementia care.”

Karna

Karna Gurung

Job Title: Care Assistant

“Karna works alongside several members of the care team at Northcourt Lodge to ensure that we deliver the highest standards of care we can.”

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