Dormy House

Dormy House is good caring, good staff, friendly, lovely environment and homely. Staff are so friendly with my husband since he moved into Dormy House. The clinical lead nurse very supportive and always updating me on my husband's health and condition and concerns. GP is always there to attend to any medical issues relating to him, even with language barrier he is in good hands.

I've always worried about having to put my mum into a home as I felt she would hate it! but I've never seen her so happy! always telling me about what she's enjoying there. It really puts my mind to rest knowing she's being cared for in such a loving way and that she's enjoying being there.

The change in Mum since coming into Dormy House has been fantastic! She is back to her old self because she is happy. The house is lovely, but it is the staff that make her life enjoyable ... they are really brilliant!

My Mother moved into Dormy House in November last year. I have no transportation and a member of staff was kind enough to help me move her belongings. With staff this kind and generous I’m confident that she’s being well looked after. The place is really well looked after and the activities are engaging and encourages her to get involved.

Three carers went above and beyond. A personal thank you also to the managers, who always dealt with any concerns.

They really looked after us.

Also thanks to the managers for always listening and dealing with any worries or concerns.

The end of life care for my mother was beyond excellent. Her time spent at Dormy House meant that she was safe, well cared for and as happy as she could be.

An extremely great team of nurses and carers at Dormy House, including receptionist and cleaners. Everyone was always happy to help My Mother was so well looked after by very compassionate people. As visitors to our Mother, Grandmother and Great Grandmother, we were also looked after well. A big thank you to the Manager and her team. A very caring home.

My mother was transferred to Dormy House from a care home and was bedbound and unable to speak although alert and awake. She was nursed in bed. The care staff signed a form in her room to say they had visited her every half an hour. This was simply not the case as we sat with her for over an hour twice a week and did not see any care staff during our visits, the staff were also unaware that we were visiting. In short, she could have been left alone for hours. The day she died, pneumonia had developed and I sat with her. The care staff told me that they had got her up that morning and gave her a shower and washed her hair. This has left me shocked and saddened to know that my mother's last day was spent being taken from her comfortable bed where she should have been washed and looked after with care and dignity. When I left my mother on her last day, care staff arrived to give her some dinner and I am not assured that they did not try and feed her. She died an hour later.

My Step-Mother in Law arrived at Dormy House five years ago. She was immediately welcomed and felt at home with her beautiful room. She was very happy, wonderfully cared for and enjoyed activities, especially reading to the little children and helping the hairdresser. As she declined and died recently, her care was loving and excellent in every way.

My mother has been a resident at Dormy House for a few years now and is doing pretty well in the capable hands of the highly commendable staff. When I telephone to talk to Mum, I've realised since talking to the staff first, that they put a lot of effort into caring for the dementia patients, of which my mother is a sufferer. Thank you to all those who work within this environment, which must be quite demanding at times.

The care, extending beyond the line of duty was exceptional, absolutely nothing was too much trouble and I am extremely grateful. For this reason, I would like it to be known that I totally recommend the staff and high level of care without hesitation and wish to extend my gratitude to all the team at Dormy House. I could not have asked for more!

I transferred my mum to Dormy House in September 2018 after a very bad 3 weeks at another home. She has been well looked after and has bounced back to life and her old self. I cannot thank the people of Dormy House enough for showing me that care/nursing homes can be lovely, caring and attentive to the old.

Dormy House is a special place with a special team, we thank you from the bottom of our hearts.

Our first impression was very favourable as my son has been in Dormy just over a week.

A lovely atmosphere which made me choose Dormy House. Staff are so caring and always willing to help. Very kind and nothing is too much trouble. Helped my husband settle in very quickly.

Very content with the care shown to my wife and the skill of the staff.

I cannot fault the level of care my mother receives from the staff at Dormy House, you can tell they love and care for her as much as I do.

Also, there seems to be a lot of staff leaving and are not being replaced, putting a strain on existing staff.