Dormy House Care Home with Nursing

Ridgemount Road, Sunningdale, Ascot SL5 9RL

Dormy House nursing and care home in Sunningdale offer the highest standards of residential, nursing and specialist dementia care for up to 88 elderly residents, including trial stays, respite breaks and convalescent care as well as long-term care.

Dormy House was rated as ‘Good’ in its CQC report (published on 26 May 2017), for the second consecutive time.

During a recent refurbishment, Dormy House has combined services, furnishings and equipment to ensure a luxurious standard of resident comfort and care and a fresh and stylish new look with newly refurbished rooms now available.

Dormy House provides residents with a true care pathway by offering a full suite of residential, nursing and dementia care. As such, residents may rest safe in the knowledge that the home can cater for their care needs both now and in the future.

The dementia care provision has been designed to meet the University of Stirling’s standards, which are widely acknowledged as providing the best living environment for people living with dementia. Stirling’s Dementia Services Development Centre is renowned as the world leader in this field.

Dormy House is an impressive property and located in one of the most sought-after and exclusive residential areas in Sunningdale and is next to the world renowned golf course with our rooms enjoying commanding views over the Ladies’ Course.

The home is well placed for the M3, M4 and M25 motorways as well as the commuter towns of Bracknell and Reading, hence providing excellent transport links.

Dormy House is regarded as one of the finest care homes in the area, resulting in it achieving a number of accolades including a 'Good' rating by the Care Quality Commissioner (CQC) (on 26 May 2017), gaining accreditation to the ISO9000 standard and the Hospitality Assured Standard.

Group: Caring Homes Group

Person in charge: Joanne Gullon (Home Manager)

Local Authority / Social Services: Windsor and Maidenhead Royal Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 88 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 88

Rooms with ensuite WC: 88

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

The home operate an open visiting policy at Dormy House, where friends and family may visit at the times which are most convenient.

Parking:

Parking is available at Dormy House

Latest Care Quality Commission* Report on Dormy House Care Home with Nursing: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Dormy House Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Dormy House Care Home with Nursing in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.659 for Dormy House Care Home with Nursing is calculated as follows: ( (93 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 129 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.455 Points relating to the number of positive Reviews for Dormy House Care Home with Nursing is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.6 positive Reviews (88 registered maximum number of service users ÷ 5). 8 Reviews ÷ 17.6 Target = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Dormy House Care Home with Nursing has a Review Score of 9.1 (9.114) from 11 Reviews


Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dormy House Care Home with Nursing?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dormy House Care Home with Nursing

  • Husband of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1
  • more

Very content with the care shown to my wife and the skill of the staff.

How likely would you be to recommend Dormy House Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I cannot fault the level of care my mother receives from the staff at Dormy House, you can tell they love and care for her as much as I do.

How likely would you be to recommend Dormy House Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

The friendly feeling of the care home. The love, care and kindness received by my wife from the staff going beyond what is expected and the management are always available to talk to.

How likely would you be to recommend Dormy House Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

The staff on my husband's unit are very caring. I feel there are not enough full-time staff in all units. Agency staff are not up to the standard required and there are too many at times.
I haven't been informed of any residents/family meetings for over six months.
I feel the management should meet us more often to discuss as a group our thoughts or problems.
Also, there seems to be a lot of staff leaving and are not being replaced, putting a strain on existing staff.

How likely would you be to recommend Dormy House Care Home with Nursing? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.4 out of 5

Joanne Gullon, Home Manager at Dormy House Care Home with Nursing responded to this review on 26 Mar 2018:

Thank you for taking the time to review Dormy House, we really appreciate your feedback and are very pleased that you have a positive impression of our team and the high-quality care they provide. At Dormy House we take great pride in ensuring we deliver high-quality care and facilities meeting all residents' requests and needs. It appears we have on this occasion sadly fallen short of our own high standards and apologise. To ensure we continually meet these standards we will be holding bi-monthly resident/family meetings. In addition, we regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person-centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. Thank you again for sharing your thoughts with us as we always welcome the opportunity to improve. Our home manager ’s door is always open if you would like to discuss any element of your loved one's care.

Mum got a room at Dormy on the 3rd Jan after being in hospital for 2 1/2 months. Her first week there, to us she made so much progress and was sitting up in a chair eating and drinking. Mum was enjoying being at Dormy. Mum had her hair done and was made to feel special again. We as a family joined her for her birthday on Sunday and lunch, it was all brilliant, nothing was too much trouble. After this day mum went to sleep and did not wake up, she passed away on 19th Jan. Mum had an amazing two weeks in Dormy and as a family, we are so pleased with this, a shame could not be longer. Thank you so much xxx

How likely would you be to recommend Dormy House Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Dormy House has provided a truly caring environment for my 97year old mother in the last part of her life and for me to recuperate from hip replacement surgery.
It has enabled us to be together and all the staff have been sensitive to this. If there has been any downside, it would be the number of agency staff employed, who do not always know how or what to do, or where help may be found. I am aware that Dormy House is undergoing considerable redevelopment but I have to say that on the top floor, all food arrives cold, presumably until the new kitchens are installed. Yet it is an excellent, caring sanctuary.

How likely would you be to recommend Dormy House Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

My wife has been at Dormy since January 2017, with dementia. As a family, we have watched her general well-being improve.
The staff have we feel become friends and treat her with love, care and kindness. Her room is bight cheerful and from the moment you walk through there is a happy feeling, the staff are without exception all approachable and listen.
As a family we feel that we are fortunate to find Dormy.

How likely would you be to recommend Dormy House Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My wife was in Surrey Wing.
She had a room initially on the first floor but was moved downstairs once I asked.
The care she received over her three and a half years was excellent.
She was always treated with dignity and patience.
This is not just my opinion but also the view of my five children who visited her regularly.
The food was good. Two members of staff who cared for my wife (and others) most of the time there were excellent.
No complaints by us.

How likely would you be to recommend Dormy House Care Home with Nursing? Extremely Likely

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I cannot recommend Dormy House Care Home with Nursing more highly. The whole team of staff work together so well to provide the best possible care for their residents.The carers are so kind and friendly and show genuine care. It's not just a job to them and this is so clearly evident. I think the consistent nursing team is important to provide medical support. Sadly my mother needed end of life care and this was exceptional at Dormy House Care Home with Nursing. There was beautifully presented food and wonderful activities for residents.

How likely would you be to recommend Dormy House Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have been here for about 1 year and the treatment I have been given has been excellent. I could not have had a better bedroom, I hope to stay here until I die. All the staff are caring and helpful. The lady who runs the entrance is excellent and the home manager is absolutely excellent and works so hard for us as does the deputy manager.

How likely would you be to recommend Dormy House Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

We liked the feel of Dormy House from the start, it has a very homely atmosphere. We visit most days and there is always plenty of staff supporting and assisting residents. The nursing care is second to none we feel very reassured that Dad is being looked after extremely well indeed...

How likely would you be to recommend Dormy House Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Submit a Review for Dormy House Care Home with Nursing

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please call 0808 223 5362 or email enquiries@caringhomes.org for further information about current Bed Vacancies at Dormy House.

Awards / Recognitions

February 2018

April 2017

December 2016

February 2016

Job Vacancies

Staff Profiles

Joanne

Joanne Gullon

Job Title: Home Manager

Joined: 2016

Description:

As the Registered Manager of Dormy House, I lead a
professional team in providing the highest standards
of residential, nursing and dementia care for residents with varying needs. Our commitment ensures they lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

Having worked in the care sector for over 25 years in various roles, my strong leadership experience is one of the key skills I have brought to Dormy House.

I am very dedicated to my role and am committed to ensure that all our residents receive high levels of care and protection they deserve. I do everything I can to ensure the best quality of life for our residents and they are always at the centre of all that we do as
a team at Dormy House.

I take pride in leading my professional care team and in delivering the highest standard of care to all of our residents and their families. I feel very fortunate to be in a post which gives me such fulfilment and which enables me to bring my confidence, knowledge, experience and skills to Caring Homes. My team are enabled and encouraged to give the best care and
support they can to our residents and their families.

I was very impressed with the Caring Homes
philosophy, their core values and their caring
approach towards all our residents. My own values and beliefs matched Caring Homes and this was one of my reasons for joining the Caring Homes’ team.

I am passionate about promoting good practice and quality of life for people living in nursing and care homes, and am looking forward to continue doing this at Dormy House. Outside of work, I enjoy spending time with my husband and three children.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Dormy House Care Home with Nursing