Dormy House

Ridgemount Road, Sunningdale, Ascot SL5 9RL
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9.4 99 Reviews
  • Dormy House, Ascot
Dormy House in Sunningdale provides the highest standards of residential, nursing and specialist dementia care for up to 88 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples. The team at Dormy House will get to know your loved one well so they can anticipate their needs and help them to enjoy each day to the full.

When moving into Dormy House your loved one can continue to enjoy interests and hobbies as well as have the chance to try out new things. There is also the opportunity to make new friends, and many residents do exactly that when they move to this high-quality Berkshire care home.

The staff are highly trained to offer all residents the best standards of care. This includes specialist dementia training, meaning every team member understands the significance of the environment for residents living with dementia and the importance of taking part in activities that mean something to each person. The kitchen team are also highly trained to meet the needs of residents whilst offering a positive dining experience.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

These prices are only a guideline, please contact Dormy House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Carmela Magbitang (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (88)

Visiting

  • The home operate an open visiting policy at Dormy House, where friends and family may visit at the times which are most convenient to them.

Parking

  • Parking is available at Dormy House

Dormy House Reviews (99)

9.4

Dormy House has a Review Score of 9.4 (9.393) out of 10, based on 47 reviews in the last 2 years.
Over all time Dormy House has 99 reviews.

Overall Experience
  • 64
  • 25
  • 5
  • 1
  • 4
Date Published
  • 99
  • 18
  • 28
  • 47
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Reviewer Connection to Dormy House
  • 42
  • 20
  • 7
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 99, showing 1-20
Review from J B (Respite Resident) assisted by family/friend published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was a very short stay and the staff looked after me very well.
Reply from Stuart Lamacraft, On behalf of the team at Dormy House

Thank you for your kind words. We're so pleased to hear that, even during your short stay, you felt well cared for and supported by the team at Dormy House. Your feedback means a great deal to us, and we wish you all the very best going forward.

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Review from D M (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff work hard to ensure person centred care. The management listen to any concerns that come up and are open to exploring strategies to continually improve upon their service. There are a wide range of daily activities to help stimulate interests. The home adheres to dietary preferences, ensuring
optimum nutrition and well-being. My mother tells me she is happy here. Thank you!
Reply from Stuart Lamacraft, On behalf of the team at Dormy House

Thank you for your thoughtful review of Dormy House. It's wonderful to hear that your mother is happy and that you feel reassured by the person-centred approach, attentive management, and variety of daily activities. We're also pleased that dietary preferences and well-being are being carefully supported. Your kind words mean a great deal to the team, who are dedicated to creating a safe, welcoming and fulfilling environment for every resident.

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Review from Mark S (Son of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and welcoming. Excellent staff and management. Easy car parking and plenty of seating outside and in for spending time with my mum. Manager always available for discussions. Overall very happy.
Reply from Nicole Howarth, on behalf of the team at Dormy House

Many thanks for your positive review. We're delighted to hear that you've had such a positive experience at Dormy House and that you're able to enjoy spending quality time with your mum. It's also wonderful to know that you feel supported by both our team and management. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from Peter M (Brother of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dormy House is a well-run, clean and caring environment for its residents. My sister seems happy and healthy so I'm sure she is in good hands.
Reply from Nicole Howarth, on behalf of the team at Dormy House

Thank you for taking the time to leave us such a fantastic review! We're so pleased to hear that your sister is happy at Dormy House, it truly means a lot to us. I will pass on your kind comments to the whole team.

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Review from Michelle W (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have just experienced the worst recent safeguarding's and following this, managerial decisions for my father, he has been treated with no care for his well-being, I am beyond shocked. It was originally a nice place but now the cracks have appeared, now they have become more busy and unable to meet
the needs, they once did.
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Review from Alan F (Son of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are lovely and helpful and the place is lovely too. Very happy.
Reply from Nicole Howarth, on behalf of the team at Dormy House

Thank you for taking the time to leave us such a fantastic review, Alan! Our dedicated team works hard to create a supportive and welcoming environment for all of our residents and their loved ones, so it's wonderful to hear such positive feedback. I will pass on your kind comments to the whole team.

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Review from Sue G (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my mother and I am very happy with her care. The facilities are exceptional. The management and care staff are amazing. My mother is very happy living at Dormy House. Myself and family could not wish for anything better. Thank you Dormy House for everything. 10 out of 10.
Reply from Nicole Howarth, on behalf of the team at Dormy House

Thank you for taking the time to leave us such a fantastic review, Sue! We're happy to hear that your mother is happy at Dormy House, it's a privilege to care for her. Our team is dedicated to providing the very best care for all our residents, so your recognition of their hard work means a lot. I will pass on your kind comments to the whole team.

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Review from N W (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really friendly staff who've all struck a great rapport with my father. Always clean and well presented and easy/comfortable to visit.
Reply from Nicole Howarth, on behalf of the team at Dormy House

Thank you for your lovely comments. We're delighted to hear that our team has built such a great rapport with your father and that you have had such a positive experience at Dormy House. Your feedback will be shared with the team.

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Review from Clive B (Brother of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
the outstanding feature of Dormy house is the quality and dedication of the staff and management. It is a demanding and sometimes difficult job the staff are faced with but they soldier on with patience and quiet confidence.
My sister receives exceptional care and we are very pleased with her physical
progress at the home
The facilities are excellent and comprehensive.
Cleanliness is always going to be a challenge for some and there is a wide variety of needs required for such a diverse collection of guests but a challenge the staff seem more than able to cope with.
A special highlight for me is the quality, variety and availability of food at the home
Reply from Nicole Howarth, on behalf of the team at Dormy House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your sister is receiving such great care at Dormy House and that you've seen an improvement. Your recognition of the team's care and dedication truly means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from V M (Sister of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care given to my brother. The communication with staff and family is not always very forthcoming, my niece has had a few issues.
Reply from Home Manager, Home Manager at Dormy House

Thank you for your lovely comments. We're delighted to hear that your brother is receiving such great care at Dormy House and appreciate your kind words about our team member. We also appreciate your feedback regarding communication. We understand how important it is for all family members to feel informed. Your feedback will be shared with the team.

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Review from S F (Son of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful, lovely and clean. Great staff.
Reply from Home Manager, Home Manager at Dormy House

Thank you for your lovely comments regarding our home and colleagues. We're delighted to hear that your experience has been so positive at Dormy House. Your comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from H W (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the care my father receives. The management have been very welcoming and very helpful as we have been settling my father into Dormy House.
Reply from Home Manager, Home Manager at Dormy House

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your father is receiving such great care and settling in well at Dormy House. I will pass on your kind comments to the whole team.

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Review from J B (Next of Kin) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is clean, staff are excellent. The facilities are wonderful. My husband works in a care home and thought his was nice, but this is better.
Reply from Home Manager, Home Manager at Dormy House

Thank you for taking the time to leave us such a fantastic review. We're happy to hear that you've had such a positive experience at Dormy House. Our team works hard to provide the highest standard of care, so thank you for your kind words. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from J H (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff who are approachable and a caring management team who are very understanding of needs and are supportive.
Reply from Home Manager, Home Manager at Dormy House

Many thanks for your positive review. We're so pleased that you're happy with the care provided at Dormy House. The care and services we deliver as a team to our residents and their loved ones are extremely important to us. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from S S (Friend of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As usual, we found the home very clean and tidy. I was given a warm welcome by all the staff. All the residents appeared to be very happy and content. The atmosphere was very soothing and peaceful.
Reply from Home Manager, Home Manager at Dormy House

On behalf of the Dormy House team, we would like to thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience during your visit. We take great pride in creating a warm and welcoming environment for both our residents and their loved ones. I will pass on your kind comments to the whole team.

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Review from D T (Brother of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very helpful and polite. My brother is very happy with all the treatment and care.
Reply from Home Manager, Home Manager at Dormy House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your brother is receiving such great care at Dormy House. I will pass on your kind comments to the whole team.

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Review from R B (Husband of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I wish on behalf of my wife who has been a resident in Dormy House for just over 3 years. She is very settled and being bedbound is very well cared for. Everything in Dormy House has improved significantly and continues to do so since the takeover of Aria Care.
Reply from Nicole Howarth, Home Manager at Dormy House

Thank you for your lovely comments. We're delighted to hear that your wife is settled and receiving such great care at Dormy House. It's great to know that you've noticed the improvements. I will pass on your kind comments to the whole team.

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Review from Andrew P (Son of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Attention to detail that surpasses all expectations. My mum was taken ill at home and suddenly became incapacitated, therefore she needed to moved to a care home with her husband who she was looking after. The staff at Dormy House attended to every need with compassion and care. They frequently communicated
with our family with awesome ideas that made what was a frightening situation for my mum to one of comfort and peace. Thank you to everyone at Dormy House, you are wonderful. Don't forget the Chef, great grub!
Reply from Home Manager, Home Manager at Dormy House

Thank you for taking the time to leave us such a fantastic review. We're happy to hear that your mum is receiving such great care at Dormy House. The care and services we deliver as a team to our residents are extremely important to us, so we're delighted to hear that you and your family feel supported. I will pass on your kind comments to the whole team.

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Review from I M (Mother of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mum was transferred from hospital to Dormy House, she has changed her lonely life on her own to meeting other residents. It's going to take time to come out of her shell. What I can see so far the staff have been kind to her and very helpful, meeting her day-to-day needs. Keep it up, Dormy House.
Reply from Home Manager, Home Manager at Dormy House

Thank you for your lovely feedback. We're so glad to see that mum is starting to meet other residents and settle in. We understand it takes time to adjust, and we're here to support her every step of the way. It's great to know that our team have been kind and helpful in meeting her needs. We'll keep doing our best to make sure she feels comfortable and cared for. Thanks again for your kind words!

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Review from P L (Wife of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my husband being at Dormy House. He has settled in very well after a couple of week. Everybody is very friendly. When I leave my husband there I feel content knowing they are looking after him and that means everything to me. The management inform us of what is going on.
Reply from Home Manager, Home Manager at Dormy House

Thank you for taking the time to leave us such a fantastic review. We're happy to hear that your husband is receiving such great care and feels settled at Dormy House. It's wonderful to know that our team's care has given you peace of mind. I will pass on your kind comments to the whole team.

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Current Review Score: 9.4 (9.393)

Overview of Review Score

The Review Score of 9.4 (9.393) out of 10 for Dormy House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.393 for Dormy House is calculated as follows: ( (353 Excellents x 5) + (130 Goods x 4) + (39 Satisfactorys x 3) + (10 Poors x 2) + (25 Very Poors x 1) ) ÷ 557 Ratings = 4.393
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dormy House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (2)

Carmela

Carmela Magbitang

Job Title: Home Manager

Originally from the Philippines, I am a nurse by profession, and I’ve been working in the care sector for about 15 years since I moved to the UK. I continually try to enhance my knowledge and skills as a nurse.


As a Home Manager, it gives me an opportunity to make a difference across the wider community. I was part of an NHS pilot project designed to reduce hospital admissions, not just in residential care but for any elderly person at home. It was a fascinating project, and I am proud to have been at the forefront of this initiative.


My daily responsibilities encompass ensuring excellent care delivery by my team, prioritising resident safety, and maintaining regulatory compliance. However, what truly resonates with me is the personal connection I foster with the residents. I prioritise spending meaningful time with them, integrating myself as a familiar presence rather than just an authority figure, ensuring their comfort and well-being. I sit next to them and find the time to check the whole home’s environment and work closely with my wonderful team here at Dormy. For me, caregiving is a heartfelt commitment to providing the level of care I would want for my own family.


Drawing from my upbringing in the Philippines, where intergenerational living is customary, I approach each resident as a cherished member of my own family, overseeing every aspect of their care with meticulous attention.


It is my aim at Dormy to create a joyful experience and happy environment for the residents and ensure the whole community is harmonious and happy. I will use my skills to create a culture where there is a happy, motivated, working environment for all.


Outside of work, I am immensely proud of my two grown-up daughters who have both been to university, one is a lawyer, and the other is a nurse. We enjoy family time and I like to keep fit and healthy and place an emphasis on self-care and wellbeing. This enables me to positively impact those around me.


I live in Reading, Berkshire, and after a short commute, I find solace in the tranquil surroundings of Dormy House, nestled amidst a picturesque golf course. I invite visitors to experience firsthand the exceptional care and unparalleled amenities we offer.

Liz

Liz Hockley

Job Title: Community Relations Manager

Everyone is on a unique journey, and I want them to feel supported throughout. Creating a positive and welcoming environment in our home is important to me. I love arranging in-home events, engaging with the community, building connections, and supporting other businesses and charities.

Frequently Asked Questions about Dormy House

What types of Care is Dormy House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dormy House have?

There are 88 Single Rooms.

What are the Facilities & Services at Dormy House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dormy House to the centre of Ascot?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dormy House to verify any information. View our terms and conditions. Dormy House has an Enhanced Service - more info.