Dormy House

Ridgemount Road, Sunningdale, Ascot SL5 9RL
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9.4 97 Reviews
  • Dormy House, Ascot
Dormy House in Sunningdale provides the highest standards of residential, nursing and specialist dementia care for up to 88 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples. The team at Dormy House will get to know your loved one well so they can anticipate their needs and help them to enjoy each day to the full.

When moving into Dormy House your loved one can continue to enjoy interests and hobbies as well as have the chance to try out new things. There is also the opportunity to make new friends, and many residents do exactly that when they move to this high-quality Berkshire care home.

The staff are highly trained to offer all residents the best standards of care. This includes specialist dementia training, meaning every team member understands the significance of the environment for residents living with dementia and the importance of taking part in activities that mean something to each person. The kitchen team are also highly trained to meet the needs of residents whilst offering a positive dining experience.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

These prices are only a guideline, please contact Dormy House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Carmela Magbitang (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (88)

Visiting

  • The home operate an open visiting policy at Dormy House, where friends and family may visit at the times which are most convenient to them.

Parking

  • Parking is available at Dormy House

Dormy House Reviews (97)

Total of 97, showing 21-40
9.4

Dormy House has a Review Score of 9.4 (9.389) out of 10, based on 46 reviews in the last 2 years. Over all time Dormy House has 97 reviews.

Overall Experience

  • 63
  • 24
  • 5
  • 1
  • 4

Date Published

97
20
28
46
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Review from C T (Friend of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The House is in very pleasant surrounding - semi rural. Plenty of car parking. Secure entrance leading into a reception area. No unpleasant smells. Pleasant decor. The staff are very pleasant and helpful to visitors and residents alike endeavouring to make everyone comfortable. The rooms are clean and
pleasant. There were a variety of activities on offer. There was plenty of drinks and snacks on offer. The dining room was well presented there were choices on the menu and the food looked appealing.

Reply from Home Manager, Home Manager at Dormy House

Thank you for your kind words and recognition of the team at Dormy House. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Kate K (Granddaughter of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made us feel very welcome. Biscuits and games provided for the children. The staff were lovely today.

Reply from Home Manager, Home Manager at Dormy House

Thank you so much for your lovely review. We're so glad to hear you felt welcome at Dormy House, your family are a joy to host and we hope the little ones enjoyed the visit too! Our team will be very happy to hear your feedback.

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Review from Steven K (Son of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Total transformation to the home since the new company took over. The staff and managers are so lovely and treat my mother with dignity and show genuine concern and care for her. I would not have her stay in any other care home as Dormy is the best.

Reply from Home Manager, Home Manager at Dormy House

Thank you so much for your wonderful feedback, we're so glad you're pleased with the many changes we've made at Dormy House! We really appreciate your lovely praise of our team and the care and respect they show to our residents, they work very hard to provide the high standard of care our residents deserve so your kind words mean a lot! We're delighted that your mother is happy living here and absolutely privileged that she is part of our community!

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Review from Sue M (Daughter-in-law of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing care home. Super clean. The staff are excellent. The food looks fantastic. A big effort has been made to run the care home. I hope to end up here. The staff are fantastic. Residents all look clean and cared for and I definitely would not move my mother-in-law anywhere else. The care
home is fantastic it is like a hotel.

Reply from Home Manager, Home Manager at Dormy House

Thank you we really appreciate your thoughtful review. We're so pleased to hear that you've had such a positive experience at Dormy House and noticed the effort we put into maintaining a high standard of care and cleanliness as well as the delicious food our hospitality team serves. Your trust in us means the world to us and we will continue to work hard to provide the best possible care for your mother-in-law! Thanks again for sharing such fantastic feedback with us.

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Review from R R (Son of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Dormy House for 2 weeks respite. She was looked after very well and though the staff were universally very kind and attentive. Her room was large, comfortable and spotless. It took a good week for her to adjust to life in a care home and the staff make great efforts to make her feel
welcome. Many thanks.

Reply from Home Manager, Home Manager at Dormy House

Thank you so much for your review, we're thrilled to hear that your mother enjoyed her stay at Dormy House and our team's kindness and attentiveness left a lasting impression with her. We know it can be difficult for residents to adjust to life in a care home, even during a short stay, but we hope we made her experience as comfortable and enjoyable as possible. She will always be welcome in our community as will your family! Thank you again for your kind words.

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Review from G C (Son of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home with amazing, caring and loving nurses and staff. The home has been recently renovated and has a lovely large conservatory. The food is excellent with a very varied menu. The activities and entertainment are first class. Excellent care home all round!

Reply from Home Manager, Home Manager at Dormy House

Thank you for taking the time to share such fantastic feedback with us, we're so happy to hear that our lovely team have made such a great impression! We appreciate your praise of our activities and entertainment as well as our tasty food - our wellbeing team and hospitality team both work very hard and will be grateful for your wonderful feedback. We're also glad you like the renovations - we're very proud of our lovely new look!

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Review from G T (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good facilities, friendly staff and first-class nurses.

Reply from Carmela Magbitang, Home Manager at Dormy House

Many thanks for your positive review. Your wonderful comments have been passed on to the team at Dormy House who will be delighted to hear your feedback.

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Review from S D (Son of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Dormy House for 18 months and the experience has been very good. Dad's room is lovely and has all he needs.
The staff are very attentive and have built a great relationship with Dad.

Reply from Home Manager, Home Manager at Dormy House

Thank you for your lovely comments, it's a pleasure having Dad at Dormy House!

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Review from Adrian H (Stepson of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepmom's husband, my father, passed away during July. It was a difficult time to inform our stepmom who has vascular dementia. The care home ensured our stepmom was kept safe and secure and ensured her welfare was maintained at this difficult time.

Reply from Home Manager, Home Manager at Dormy House

We are so sorry for your loss, and we hope we can help to make things a little easier for your family during this difficult time. We really appreciate you sharing your feedback.

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Review from Nicole L (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is looked after really well, they are meeting all her complex needs. She is very happy living at Dormy House. I feel they have improved the home in all areas. I've recently recommended the home to others who are looking for places for their loved ones.

Reply from Home Manager, Home Manager at Dormy House

Thank you so much for your review, we're delighted that Mum is happy at Dormy House! Our team really appreciate your feedback and recommendations.

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Review from M B (Brother of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my brother was accepted and arrived at Dormy House everything that the staff and senior managers did for him was brilliant. Although his stay was relatively short the care and conduct gave me the satisfaction that I knew he was in good hands. The facilities were as good as the care.

Reply from Home Manager, Home Manager at Dormy House

Thank you so much for your review, we're so glad you felt assured that your brother was in good hands, we hope he enjoyed his stay as much as we enjoyed having him here at Dormy House!

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Review from H T (Daughter of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Today has been a wonderful example of the huge improvement that has been made over the past few months. What a fabulous Carers Day showing the hard work and dedication of the management and staff to the residents and relatives. They have always been dedicated staff here but with the support of great
managers and head nurses now, all the staff feel supported. Communication with relatives is really good and I feel very comforted that my dad is so well cared for.

Reply from Home Manager, Home Manager at Dormy House

Thank you for your feedback, our team will be delighted to hear your comments. We work very hard at Dormy House to deliver high standards of quality care and the feedback of our residents and their relatives is extremely important to us.

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Review from A B (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff really care about the resident's well-being and are very supportive. They constantly keep me up to date on my father's progress and report any issues with his health. The environment is really lovely and welcoming the home looks great following the recent refurbishment.

Reply from Home Manager, Home Manager at Dormy House

Thank you for your feedback, we aim to deliver high standards of quality care at all times, and this includes regular communication with the families, so it's lovely to hear we are achieving this at Dormy House and will pass on all your comments to the team. Thank you.

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Review from Pamela H (Wife of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot tell you how happy and grateful I am with Dormy House. My husband is very happy with his care, which, with the new management and the arts and crafts department is now second to none. When my husband first entered Dormy, I was concerned that he complained about being bored and walked around
not knowing what to do. Now this wonderful home has stimulated his interest in doing crafts etc and I now have no concerns.

Reply from Home Manager, Home Manager at Dormy House

Many thanks for taking the time to leave us a review and for your comments, we are pleased your husband is enjoying the activities in the home. Your feedback has been shared with the team.

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Review from L H (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Dormy House for almost two years. I have noticed a huge improvement in the atmosphere under the new manager. They have however inherited many problems especially with the building being so old. The food seems to have improved, but many of the bedrooms and bathrooms in Wentworth
are badly in need of redecorating and updating. The carers are wonderful, the nurses are excellent and the new managers are lovely highly professional, efficient and caring.

Reply from Home Manager, Home Manager at Dormy House

Many thanks for taking the time to leave us a review and for all your comments about our home and team at Dormy House. Your feedback has been shared with the team.

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Review from Sally C (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Dormy House treat all residents with respect, constantly checking on them and addressing them by name.
As a family member, I'm always updated on my dad and if any issues arise.
It is a very calm and welcoming environment, and my dad has thrived since he's been here.

Reply from Home Manager, Home Manager at Dormy House

Thank you, Sally, for taking the time to leave us a review and for your lovely comments about our home and team; it is wonderful to hear that your dad has thrived since becoming part of the Dormy House family. Your feedback has been shared with the team.

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Review from A M (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has late-stage dementia. The care and the dignity Dormy House provides him are outstanding. The staff go above and beyond to ensure he is comfortable and clean and every need is met, day and night. I am always kept updated on my father's well-being and health. The home is spotlessly clean,
warm and always welcoming. All the staff are cheerful, approachable and so very caring.

Reply from Home Manager, Home Manager at Dormy House

Many thanks for your review and kind words about our home, team and the care your father is receiving at Dormy House. Your feedback has been shared with the team.

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Review from Heather S (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has Alzheimer’s and is very well cared for at Dormy House. The new manager is very helpful and it’s great to see all the activities the residents can join in if they choose to. Her care staff are so helpful and we regularly have update meetings. If there are any issues, they get in touch with
us straight away. Thank you.

Reply from Home Manager, Home Manager at Dormy House

Many thanks for taking the time to leave a review for Dormy House and for your lovely comments about our home and team. We are happy to hear your Mum enjoys the activities. All your feedback has been shared with the team.

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Review from Alma G (Sister of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for over 4 years, prior to me moving far away, my visits are now less but in the past year, better communication via social media with the nursing staff I am confident that she is getting the best care possible. The new nursing team have worked very hard and new owners
have invested to improve the home. Monthly meetings and online connections are really informative, her care and well-being are top priority with management and the nursing team.

Reply from Home Manager, Home Manager at Dormy House

Thank you for taking the time to leave your review of Dormy House. The care and services we deliver as a team to our residents and families is extremely important to us. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Amanda A (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dormy House continues to go from strength to strength. The level of care has improved greatly and it is good to see that the staff are building relationships with the residents and both staff and residents are looking so much happier. I also must mention the entertainment staff, they have made such
a difference! The quality of the food has also improved a lot and is now hot and fresh. All in all, I would recommend Dormy House to anyone who asked.

Reply from Home Manager, Home Manager at Dormy House

Thank you for your review and recognition of the team at Dormy House. The quality of care and warmth of the community are equally important to us. We would like to thank you for your words of kindness which are very much appreciated and will be shared with the team.

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Current Review Score: 9.4 (9.389)

Overview of Review Score

The Review Score of 9.4 (9.389) out of 10 for Dormy House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.389 for Dormy House is calculated as follows: ( (343 Excellents x 5) + (128 Goods x 4) + (37 Satisfactorys x 3) + (10 Poors x 2) + (25 Very Poors x 1) ) ÷ 543 Ratings = 4.389

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dormy House is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (2)

Meet the Team (2)

Carmela

Carmela Magbitang

Job Title: Home Manager

Originally from the Philippines, I am a nurse by profession, and I’ve been working in the care sector for about 15 years since I moved to the UK. I continually try to enhance my knowledge and skills as a nurse.


As a Home Manager, it gives me an opportunity to make a difference across the wider community. I was part of an NHS pilot project designed to reduce hospital admissions, not just in residential care but for any elderly person at home. It was a fascinating project, and I am proud to have been at the forefront of this initiative.


My daily responsibilities encompass ensuring excellent care delivery by my team, prioritising resident safety, and maintaining regulatory compliance. However, what truly resonates with me is the personal connection I foster with the residents. I prioritise spending meaningful time with them, integrating myself as a familiar presence rather than just an authority figure, ensuring their comfort and well-being. I sit next to them and find the time to check the whole home’s environment and work closely with my wonderful team here at Dormy. For me, caregiving is a heartfelt commitment to providing the level of care I would want for my own family.


Drawing from my upbringing in the Philippines, where intergenerational living is customary, I approach each resident as a cherished member of my own family, overseeing every aspect of their care with meticulous attention.


It is my aim at Dormy to create a joyful experience and happy environment for the residents and ensure the whole community is harmonious and happy. I will use my skills to create a culture where there is a happy, motivated, working environment for all.


Outside of work, I am immensely proud of my two grown-up daughters who have both been to university, one is a lawyer, and the other is a nurse. We enjoy family time and I like to keep fit and healthy and place an emphasis on self-care and wellbeing. This enables me to positively impact those around me.


I live in Reading, Berkshire, and after a short commute, I find solace in the tranquil surroundings of Dormy House, nestled amidst a picturesque golf course. I invite visitors to experience firsthand the exceptional care and unparalleled amenities we offer.

Liz

Liz Hockley

Job Title: Community Relations Manager

Everyone is on a unique journey, and I want them to feel supported throughout. Creating a positive and welcoming environment in our home is important to me. I love arranging in-home events, engaging with the community, building connections, and supporting other businesses and charities.

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