Dormy House

Ridgemount Road, Sunningdale, Ascot SL5 9RL
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9.4 97 Reviews
  • Dormy House, Ascot
Dormy House in Sunningdale provides the highest standards of residential, nursing and specialist dementia care for up to 88 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples. The team at Dormy House will get to know your loved one well so they can anticipate their needs and help them to enjoy each day to the full.

When moving into Dormy House your loved one can continue to enjoy interests and hobbies as well as have the chance to try out new things. There is also the opportunity to make new friends, and many residents do exactly that when they move to this high-quality Berkshire care home.

The staff are highly trained to offer all residents the best standards of care. This includes specialist dementia training, meaning every team member understands the significance of the environment for residents living with dementia and the importance of taking part in activities that mean something to each person. The kitchen team are also highly trained to meet the needs of residents whilst offering a positive dining experience.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

These prices are only a guideline, please contact Dormy House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Carmela Magbitang (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (88)

Visiting

  • The home operate an open visiting policy at Dormy House, where friends and family may visit at the times which are most convenient to them.

Parking

  • Parking is available at Dormy House

Dormy House Reviews (97)

Total of 97, showing 61-80
9.4

Dormy House has a Review Score of 9.4 (9.389) out of 10, based on 46 reviews in the last 2 years. Over all time Dormy House has 97 reviews.

Overall Experience

  • 63
  • 24
  • 5
  • 1
  • 4

Date Published

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Review from S W (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted to Dormy House following discharge from hospital. Mum was treated very well, washed and dressed every day and encouraged to sit in the chair. Initially, we found arranging visits frustrating as there was some confusion between staff over the amount of time Mum had to isolate for. Visits
were restricted which although we understood, found hard as Mum struggled to communicate with anyone and was most responsive to immediate family. Mum passed away at Dormy and was treated with care and dignity. During her last days, we were allowed to visit as much as we wished and treated sympathetically by the amazing nursing team.

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Review from Jane C (Daughter of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved to Dormy House in February from another care home after my father suddenly passed away. The staff have been amazing, helping her to settle in and be comfortable with her new surroundings. Mum suffers with Parkinson’s and other complications, meaning she is in a wheelchair and unable to
feed, dress or care for herself now. The staff are always smiling and joking with Mum and she is so much happier than in the other home. It’s lovely to see her smiling every time I walk through the door.

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Review from Robert T (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting my mother although her condition is worsening it is to do with her age and health. The care she receives here is excellent. I have found dealing with management and reception easy and productive. The doctor provided at times was caring and excellent. Will happily recommend,

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Review from P S (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with progress of my mother.
Good nursing care.

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Review from Jim S (Grandson of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was a resident of Dormy House for several years and Dormy have been really supportive throughout, they communicate really well especially through such difficult lockdowns. The nursing staff are fabulous, they are attentive and are always on hand to provide any information. Credit to the
activities team, they are great and provide a constant stream of entertainment and fun for residents. As well as allowing us to see Gran via Skype!

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Review from R K (Niece of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt often said that she felt she was staying in a five-star hotel because of the food, care and ambience. She felt she was surrounded by friends rather than carers. It was always so lovely to visit her and meet the staff who gave us such a warm welcome.

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Review from Deborah D (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dormy House is very welcoming. The staff are always friendly and approachable. When visiting dad, he always looks clean and settled. Because of COVID, a member of staff stays in the room and is happy to answer any questions about dad's general health and well-being. Dormy house are very encouraging
about visits and keeps relatives updated with Emails and Newsletters. They sent me some photos of dad celebrating his birthday during lockdown, which was lovely and very much appreciated. I have no complaints about the staff and facilities and am grateful for their dedication and caring nature.

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Review from Samantha B (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was due to go into Dormy House straight from a hospital stay. She was going for an interim stay whilst a transfer to a local care home near to me in Cheshire was completed. The communication was fantastic, the staff had called me on a number of times to ask me for information on my Mother
to gain good background knowledge, he was very kind and thoughtful in his wordings. Going by my calls with him I would have liked my Mother to of gone there. It was a shame I never got to meet him as I feel he is like a friend we had some good chats.

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Review from Richard L (Son of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Dormy House from August 2019 until January 2021. Mum was not the easiest recipient of a care home but she did acknowledge that Dormy was excellent. From the start, there was a very extensive programme of events and trips out which she loved. As the Covid pandemic happened
times were extremely difficult but Dormy did their utmost to keep us involved in what was happening. Obviously, they had to sort technology and explain to residents the reason for the technology which was not the easiest of jobs. They also arranged a zoom call very early on in the lockdown (April 2020) to enable us to celebrate her 100th birthday. All of the staff were very caring and somehow they succeeded in keeping the home safe and free of Covid (which was no mean feat). Anytime we wanted to speak with Mum it was facilitated asap Mum died in January 2021 - just old age - and all staff were very caring and supportive through that difficult time. Thanks everyone.

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Review from A G (Resident) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nervous about going into a care home but with the attention given I am now very happy.

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Review from U S (Wife of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dormy House is good caring, good staff, friendly, lovely environment and homely. Staff are so friendly with my husband since he moved into Dormy House. The clinical lead nurse very supportive and always updating me on my husband's health and condition and concerns. GP is always there to attend to any
medical issues relating to him, even with language barrier he is in good hands.

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Review from L C (Daughter of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always worried about having to put my mum into a home as I felt she would hate it! but I've never seen her so happy! always telling me about what she's enjoying there. It really puts my mind to rest knowing she's being cared for in such a loving way and that she's enjoying being there.

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Review from Jim B (Son of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The change in Mum since coming into Dormy House has been fantastic! She is back to her old self because she is happy. The house is lovely, but it is the staff that make her life enjoyable ... they are really brilliant!

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Review from Alex H (Son of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved into Dormy House in November last year. I have no transportation and a member of staff was kind enough to help me move her belongings. With staff this kind and generous I’m confident that she’s being well looked after. The place is really well looked after and the activities are engaging
and encourages her to get involved.

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Review from Steven H (Son of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been cared for by Dormy House for two years.
The carers have always been compassionate, supportive, gentle, encouraging, attentive and knowledgeable about my father's needs.
Personal care was always thorough, he was always clean-shaven and in clean clothes.
Three carers went above and
beyond. A personal thank you also to the managers, who always dealt with any concerns.

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Review from Lyn G (Wife of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care and love my husband received in the year he spent here was excellent. The staff were wonderful to him and to us, especially in the last few days of his life.
They really looked after us.

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Review from Jackie H (Daughter of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A big thank you to all the carers and staff at Dormy House for taking great care of my mother during her last months of life.
The carers were always gentle, encouraging and supportive. Personal care was excellent, she was always in clean clothes and hygiene was always up to her high standard.
I would
personally like to thank one carer who had a special bond with my mother and was always able to ease her anxieties.
Also thanks to the managers for always listening and dealing with any worries or concerns.

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Review from N B (Daughter of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The end of life care for my mother was beyond excellent. Her time spent at Dormy House meant that she was safe, well cared for and as happy as she could be.

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Review from E P (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely great team of nurses and carers at Dormy House, including receptionist and cleaners. Everyone was always happy to help My Mother was so well looked after by very compassionate people. As visitors to our Mother, Grandmother and Great Grandmother, we were also looked after well. A big thank
you to the Manager and her team. A very caring home.

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Review from Jane T (Daughter of Resident) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was transferred to Dormy House from a care home and was bedbound and unable to speak although alert and awake. She was nursed in bed. The care staff signed a form in her room to say they had visited her every half an hour. This was simply not the case as we sat with her for over an hour twice
a week and did not see any care staff during our visits, the staff were also unaware that we were visiting. In short, she could have been left alone for hours. The day she died, pneumonia had developed and I sat with her. The care staff told me that they had got her up that morning and gave her a shower and washed her hair. This has left me shocked and saddened to know that my mother's last day was spent being taken from her comfortable bed where she should have been washed and looked after with care and dignity. When I left my mother on her last day, care staff arrived to give her some dinner and I am not assured that they did not try and feed her. She died an hour later.

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Current Review Score: 9.4 (9.389)

Overview of Review Score

The Review Score of 9.4 (9.389) out of 10 for Dormy House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.389 for Dormy House is calculated as follows: ( (343 Excellents x 5) + (128 Goods x 4) + (37 Satisfactorys x 3) + (10 Poors x 2) + (25 Very Poors x 1) ) ÷ 543 Ratings = 4.389

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dormy House is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (2)

Meet the Team (2)

Carmela

Carmela Magbitang

Job Title: Home Manager

Originally from the Philippines, I am a nurse by profession, and I’ve been working in the care sector for about 15 years since I moved to the UK. I continually try to enhance my knowledge and skills as a nurse.


As a Home Manager, it gives me an opportunity to make a difference across the wider community. I was part of an NHS pilot project designed to reduce hospital admissions, not just in residential care but for any elderly person at home. It was a fascinating project, and I am proud to have been at the forefront of this initiative.


My daily responsibilities encompass ensuring excellent care delivery by my team, prioritising resident safety, and maintaining regulatory compliance. However, what truly resonates with me is the personal connection I foster with the residents. I prioritise spending meaningful time with them, integrating myself as a familiar presence rather than just an authority figure, ensuring their comfort and well-being. I sit next to them and find the time to check the whole home’s environment and work closely with my wonderful team here at Dormy. For me, caregiving is a heartfelt commitment to providing the level of care I would want for my own family.


Drawing from my upbringing in the Philippines, where intergenerational living is customary, I approach each resident as a cherished member of my own family, overseeing every aspect of their care with meticulous attention.


It is my aim at Dormy to create a joyful experience and happy environment for the residents and ensure the whole community is harmonious and happy. I will use my skills to create a culture where there is a happy, motivated, working environment for all.


Outside of work, I am immensely proud of my two grown-up daughters who have both been to university, one is a lawyer, and the other is a nurse. We enjoy family time and I like to keep fit and healthy and place an emphasis on self-care and wellbeing. This enables me to positively impact those around me.


I live in Reading, Berkshire, and after a short commute, I find solace in the tranquil surroundings of Dormy House, nestled amidst a picturesque golf course. I invite visitors to experience firsthand the exceptional care and unparalleled amenities we offer.

Liz

Liz Hockley

Job Title: Community Relations Manager

Everyone is on a unique journey, and I want them to feel supported throughout. Creating a positive and welcoming environment in our home is important to me. I love arranging in-home events, engaging with the community, building connections, and supporting other businesses and charities.

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