Queen's Court

1 Dedworth Road, Windsor SL4 5AZ
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9.9 71 Reviews
  • Queen's Court, Windsor
Located close to the heart of historic Windsor, Queen's Court provides round-the-clock care services for older people, including permanent and respite residential, nursing, and dementia care.

Each bedroom at the Windsor care home has en-suite facilities and stylish furniture. There are a range of shared facilities including a café, hair and beauty salon and relaxing lounges where residents can socialise or enjoy activities. In the warmer weather, the garden is the perfect place to relax.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1723
  • Self-Funded Residential Dementia Care: from £1813
  • Self-Funded Nursing Care: from £1963
  • Self-Funded Nursing Dementia Care: from £2053
  • RESPITE Self-Funded Residential Care: from £1933
  • RESPITE Self-Funded Residential Dementia Care: from £2023
  • RESPITE Self-Funded Nursing Care: from £2173
  • RESPITE Self-Funded Nursing Dementia Care: from £2263

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Queen's Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Bozena Szczepaniak (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Queen's Court Reviews (71)

9.9

Queen's Court has a Review Score of 9.9 (9.887) out of 10, based on 49 reviews in the last 2 years.
Over all time Queen's Court has 71 reviews.

Overall Experience
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  • 11
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Date Published
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  • 49
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Reviewer Connection to Queen's Court
  • 26
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Total of 71, showing 41-60
Review from J O (Wife of Resident) published on 11 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely caring staff, very patient. Can't do enough for their clients or the families that visit. After a few teething problems, which are to be expected in the beginning, were fixed everything is lovely. He is very well looked after.
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Review from M F (Sister-in-law of Resident) published on 11 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am content that my sister in law is comfortable and happy. She is receiving very good care.
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Review from D B (Grandson of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff and so supportive. Lovely food and services. Accommodating for all requests and very inviting. Ensures that residents are looked after and spoken with even just in passing. Very homely feel.
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Review from M P (Son of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father recently celebrated his 100th birthday for which the whole team provided a magnificent party for him, with family and other residents joining in with the fun. We have always found all the staff extremely polite, happy and caring towards ourselves and our father. We are certain he couldn't
be in a better care home and, when asked, he said he was very happy and couldn't fault it. Thank you to everyone.
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Review from Stephanie F (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, very satisfied with mums care, she seems very happy here.
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Review from K G (Son-in-law of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queens Court is an excellent choice for your loved one. I drive away knowing he’s extremely well looked after and the staff there do their utmost best to ensure every need is met.
The food and choices are lovely and nothing is too much trouble if the resident asks for something not on the menu.
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Review from Rosalind N (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Queen's court care home for just over 2 years now.
She is very well cared for and is very happy here.
My sister and I visit her regularly and are always welcomed by lovely friendly staff.
They keep us informed of any health issues she may have.
The nurses and carers are all
very approachable and helpful with any questions we may have.
And there are plenty of activities to do if she chooses to join in.
We celebrated her 80th birthday last year with all the family, and were able to use a room downstairs for us to all be with her.
Thank you.
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Review from Julian G (Son of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Queen's have been absolutely wonderful and welcoming to my elderly mum. The staff are very caring and this has helped Mum settle in more quickly. In a short space of time Mum has got to know the carers and staff and she has commented that she feels very safe and secure. There is a wonderful
day room with a large television which she loves to sit in. The home also has excellent activities for residents and a wonderful hairdresser. At a difficult time this really is a home from home.
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Review from N A (Son of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Queens Court have made life for my mum in her later years as comfortable as possible. From my mother's first day, the staff have been nothing but friendly and attentive making sure she gets the care and security she desperately needs. Thank you all for providing a great service.
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Review from Barry W (Husband of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the care my wife is getting enough.
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Review from Rosemary C (Sister-in-law of Resident) published on 15 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my sister in law has only been in the home since May myself, my husband and the rest of the family are very pleased with the care that are sister gets. The nurses, carers and the rest of the staff are so caring, polite and very welcoming to us when we visit. Nothing is to much trouble. We are
so pleased with everything that she gets.
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Review from Jean R (Wife of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very friendly and food excellent. Very helpful and could not do enough for me. I knew my husband would find it hard being away from me and is not very communicative, but after a few hiccups, he was fine. He does find it hard to interact. Staff had to handle me being very deaf and I felt they did
very well.
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Review from G T (Respite Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My thanks for a safe and happy stay at Queen's Court Care Home. It was a pleasure to be with you and I hope to come again.
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Review from David W (Husband of Resident) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a recent illness, I have been obliged to pass responsibility for the care of my wife onto Queen's Court Care Home. Previously I had sought to follow her parents' request that I kept her in the manner to which she had been accustomed, latterly, I regret, she had had to become accustomed to the
manner in which I was able to keep her! Queen's Court have restored the status quo ante.
Management has recruited an incredibly caring staff, backed up by good nursing and readily available medical assistance when needed. Menus are good and varied; after twenty years of my cooking, my wife is in her seventh heaven! A good selection of drinks is regularly distributed and available on demand.
Family and friends have all commented on the loving care provided and been impressed by the attention given to any suggestions regarding my wife’s welfare. Floral gifts are taken by staff, nicely arranged in vases and displayed in my wife’s room.
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Review from Clare G (Daughter of Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care of our mother has been very good indeed. The staff are attentive and consider the residents's wishes and choices. Lots of activities and residents can do as much or as little as they want. You could see that for many of the staff it’s not just a job but they really care about the residents.
Our mother's medical and physical care was very good. Facilities are good and everything was always well looked after. When our mother came to end of life, the staff could not have been more supportive. Would recommend.
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Review from P B (Daughter of Resident) published on 27 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queens Court is a very friendly, caring home.
Being 200 miles away I find it a comfort to know that Mum is in good hands. Any queries or concerns that I may have are dealt with promptly and efficiently by the management.
The home manager holds regular relatives meetings on video calls to keep us
updated and newsletters highlight the themed activities and events scheduled at the home. They seem to celebrate everything! Wonderful!
Mum's room is bright, comfortable and clean and she is happy. Being bed-bound she can't get out to join the multitude of fun activities the home offers, but she is still included and it's great to see her grinning face on the social media page from time to time. The nursing level staff are lovely and keep us informed on Mum's health and help facilitate video calls when able.
It has been a difficult time for care homes but the current home manager and her team are doing a great job. We are very happy.
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Review from Victoria C (Daughter of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been very pleased by the way our mother has been welcomed into the home. The staff have been very welcoming and explain everything in detail. They are warm and friendly. The carers and nurses seem to be doing a professional job and are kind and considerate. The room is clean and smells good
and is comfortable. She has been able to bring lots of her own things. The food is tasty, well presented and good. The room is very noisy as it looks out onto a busy road. There are noises outside constantly from other people and bells ringing all the time. Nice garden space.
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Review from G S (Wife of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident of Queens Court for four years now. He has specific and acute medical needs and requires 24 care nursing care. I and our children would highly recommend the care given and staff at Queens Court. My husband is treated with respect and consideration and his medical needs
are well attended to.
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Review from David T (Son of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are friendly and helpful, but seem to be quite stretched. Getting in and out of the home can be difficult for visitors. Communication from shift to shift could be improved. The food is good. The rooms are airy and bright and the temperature is well maintained.
Reply from Samantha Debenham, PA to Marketing Director at Queen's Court

Thank you for the lovely compliment and for taking the time to review us on carehome.co.uk. I’d like to reassure you that we are fully staffed on the ground floor and allocate the staff according to the occupancy and needs of the residents. With regard to accessing the home, I’m afraid that due to security purposes, we are unable to share the front door code with visitors. It can take longer to open the door outside of normal office hours as the staff are busy caring for the residents on the suites. We do have a call bell on the door for visitors to ring and then wait for assistance, and I’m pleased to confirm that we have now recruited a receptionist, which will help to improve this service. With regards to staff handovers, I can confirm that we have a system in place where our team members communicate with each other before they start or finish their shifts to ensure they are fully up to speed on every resident. We do really appreciate your feedback and if you would like to discuss this further, I’d be more than happy to speak with you directly.

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Review from Debbie M (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was excellent when my mum went here. They made her feel at home straight away and have done everything to help her settle in. My mum is always treated with dignity. The staff are always friendly and helpful. The staff were very helpful to me and my sister with any questions that we had.
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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Queen's Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.887 for Queen's Court is calculated as follows: ( (512 Excellents x 5) + (59 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 574 Ratings = 4.887
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queen's Court is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Bozena

Bozena Szczepaniak

Job Title: Home Manager

I’ve been part of the Care UK family for nearly 16 years now.


Previously I was a Home Manager at another Care UK home where I led the home to achieve an overall ‘Outstanding’ rating from our internal governance team. My career includes working as a registered nurse in my native Poland, and as a paramedic, and I’ve even trained with the Army.


I am passionate about creating an environment that supports the independence of residents with one clear goal in mind: providing the best care. I relish making residents happy and comfortable as well as supporting the team to do their best work. Teamwork is vital in a setting like this.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queen's Court to verify any information. View our terms and conditions. Queen's Court has an Enhanced Service - more info.