Queen's Court

1 Dedworth Road, Windsor SL4 5AZ
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9.9 71 Reviews
  • Queen's Court, Windsor
Located close to the heart of historic Windsor, Queen's Court provides round-the-clock care services for older people, including permanent and respite residential, nursing, and dementia care.

Each bedroom at the Windsor care home has en-suite facilities and stylish furniture. There are a range of shared facilities including a café, hair and beauty salon and relaxing lounges where residents can socialise or enjoy activities. In the warmer weather, the garden is the perfect place to relax.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1723
  • Self-Funded Residential Dementia Care: from £1813
  • Self-Funded Nursing Care: from £1963
  • Self-Funded Nursing Dementia Care: from £2053
  • RESPITE Self-Funded Residential Care: from £1933
  • RESPITE Self-Funded Residential Dementia Care: from £2023
  • RESPITE Self-Funded Nursing Care: from £2173
  • RESPITE Self-Funded Nursing Dementia Care: from £2263

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Queen's Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Bozena Szczepaniak (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Queen's Court Reviews (71)

9.9

Queen's Court has a Review Score of 9.9 (9.887) out of 10, based on 49 reviews in the last 2 years.
Over all time Queen's Court has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Queen's Court
  • 26
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Total of 71, showing 61-71
Review from Barbara B (Daughter of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident on the nursing floor for six years and the care is always very good. The current staff appear happy and always caring towards my mum. Nowhere is perfect, there is always room for improvement, but overall, Mum and the family are very happy. Things have improved since the
new manager arrived last year.
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Review from Marian M (Daughter of Resident) published on 3 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very happy at Queen's Court, and in her own words she says "they love me here". On her 100th/101st birthday, they put on parties with presents, balloons, music and a personalised cake. It was very much appreciated by our family. Activities are great fun with quizzes to stimulate the mind,
arts and crafts for dexterity and raffles and sales in the foyer. My mum especially loves the live music. Good food is also important and really looks forward to mealtimes.
The new manager is warm and caring, visiting the residents on a regular basis and going the extra mile if something is not right. This is the same for a lot of the carers, especially the long-term ones. Continuity of carers is important to my mum, when staff shortages occur, stress is put on the remaining staff, and the expert care usually provided suffers. Agency staff do not provide or meet the high expectations of the group.
From maintenance and laundry, right up to administration and management, the Queen's Court staff make it feel like home for my mum. Thank you.
Reply from Samantha Debenham, Personal Assistant at Queen's Court

Thank you very much for your feedback. We’re delighted to hear your positive comments about the care and support our team provides at Queen’s Court. Continuity of care for residents is very important to us, and we are pleased to say that we’ve recently recruited a number of new carers and nurses to help reduce the need for agency cover. Thank you again for taking the time to provide your feedback and kind words.

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Review from M A (Resident) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love my care. Everyone is wonderful here and always go the extra mile and work very hard. I don't know what I will do without them.
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Review from N H (Resident) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like doing all the activities which I take part in. Made new friends and like chatting with everyone at the care home in Queens Court.
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Review from J P (Resident) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a resident at Queen's Court. I have been living here for three years. I have enjoyed my time here. The new home manager is very friendly and loving. She enjoys talking to us and having a laugh.
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Review from B W (Resident) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Things have improved since a new manager.
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Review from Sophie P (Daughter of Resident) published on 14 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience so far with Queens Court in Windsor, has been excellent. My mum moved in at the beginning of September and they couldn't do more to support her. The pictures online don't do the home justice. It's spotless throughout and every member of staff seems very experienced and an absolute pleasure
to speak with. You can tell they really care. There's a private sealed garden which residents on the ground floor can access whenever they like. The food options are very impressive and there are always options. My mother is a picky eater and if she doesn't want what is being given, they will make her a sandwich of her choice. There is unlimited fruit, juices, chocolate and crisps which residents have access to whenever they want it. To anyone deciding on a home for family, I recommend you base your judgment on physical visits rather than online pictures. You will know which home is the right one based on the "feel" you get when visiting. Do not pick based solely on CQC ratings.
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Review from Amanda L (Daughter of Resident) published on 30 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Queen's Court since November 2018. She has advanced dementia and is totally reliant on the staff for everything. The staff have been absolutely fantastic since she moved in and they are all so caring and look after her beautifully. She is extremely happy too, and that
is because of the care she receives. We have been so lucky that she was placed there.
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Review from Carol H (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Queen's Court Care Home in January 2020. My mother has been in the final stages of Alzheimer's and Vascular Dementia for over three years and is unable to move, talk or do anything for herself.
Those working at Queen's Court have been absolutely amazing. They soon became accustomed
to my mother's needs and their superb attention to detail enabled her to settle in with no stress or change to her routine. Three months after she moved Coronavirus hit the nation and we were unable to visit. Quite a shock as we had been visiting many times a week. The home and carers have coped with the stress of this situation extremely well. Their approach is incredibly professional, all of their workers give the necessary time that my mother needs to ensure she eats and drinks well. I have had regular updates and letters as well as phone calls, video call conversations and video meetings with management of the home. I can not praise them enough!
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Review from Clive T (Son of Resident) published on 27 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have only positive things to say about my 93 year old father’s 6-month stay at Queen’s Court from his admission to his peaceful passing. Indeed, the management agreed to readmit him from a brief stay in hospital so that he could spend his final days with them in dignity and peace. I found them professional
and thorough in all matters. There was a sense of pride in the rebuilt reputation of the establishment. Whenever I entered the building I heard laughter and conversation. There was none of that ‘tumbleweed’ feel you can associate with care homes. I was able to decorate my father’s room with pictures and ornaments and install his television. Even though his mental state was a little confused, he was placed on the nursing floor where the care level, food and hygiene routine were all excellent. His physical frailty, regular tiredness and mental confusion made him a slightly difficult patient at times but he received nothing but considerate and affectionate care in my experience.
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Review from V W (Power of Attorney of Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Queen's Court has provided a very welcoming environment from our first experience. The residents are extremely well cared for and have plenty of interesting activities.
The catering is excellent and the communal area is very well appointed.
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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Queen's Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.887 for Queen's Court is calculated as follows: ( (512 Excellents x 5) + (59 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 574 Ratings = 4.887
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queen's Court is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Bozena

Bozena Szczepaniak

Job Title: Home Manager

I’ve been part of the Care UK family for nearly 16 years now.


Previously I was a Home Manager at another Care UK home where I led the home to achieve an overall ‘Outstanding’ rating from our internal governance team. My career includes working as a registered nurse in my native Poland, and as a paramedic, and I’ve even trained with the Army.


I am passionate about creating an environment that supports the independence of residents with one clear goal in mind: providing the best care. I relish making residents happy and comfortable as well as supporting the team to do their best work. Teamwork is vital in a setting like this.

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