The Berkshire Care Home, Wokingham, Berkshire
The Berkshire Care Home, Wokingham, Berkshire
The Berkshire Care Home, Wokingham, Berkshire

The Berkshire Care Home is located on the edge of Wokingham and is close to shops, public transport and local amenities. The home is convenient for the M4 motorway. Wokingham shopping centre is less than one mile. The home provides residential, nursing, respite, and palliative care.

The property was once a private residence which has been sympathetically renovated and extended. Accommodation at The Berkshire Care Home is in single occupancy rooms, although there are several spacious enough for sharing companions. Most rooms have private toilet facilities.

There are several quiet sitting rooms and TV lounges in which to relax. Traditional home cooked meals using fresh produce are served in the separate dining room. Daily choices are available and special diets can be catered for.

An experienced hair stylist and a qualified chiropodist visit the home regularly, and a range of complementary therapies can be arranged.

The home provides a varied programme of activities for residents. The recreation and activities team oversee everything from picnics and film club, to beauty afternoons and singing. If it’s sunny residents can go outside, where they can appreciate the best of the day. Activities are planned in consultation with residents and their families to ensure there is something for everyone.

Group: brighterkind

Person in charge: Caroline Walker (Home Manager)

Local Authority / Social Services: Wokingham Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 50

Shared Rooms: 4

Rooms with ensuite WC: 28

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Berkshire Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 15 Feb 2018

Nursing and residential beds available at The Berkshire - please get in touch with the home for more details

Reviews

9.3 The Berkshire Care Home has a Review Score of 9.3 (9.269)

The Review Score of 9.3 (maximum of 10) for The Berkshire Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for The Berkshire Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.269 for The Berkshire Care Home is calculated as follows: ( (63 Excellents x 5) + (143 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 212 Ratings = 4.269

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Berkshire Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 17 Reviews ÷ 11.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    16
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Berkshire Care Home?

  • Extremely LIKELY
    9
  • Likely
    9
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Berkshire Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

Always friendly and welcoming staff and atmosphere. Staff know my grandmother very well and her like and dislikes. Staff look after my grandmother really well and she is always lovely and clean and smells nice. Caring and patient and always very courteous. My grandmother is well cared for.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My partner has been in The Berkshire Care Home for just over two years. It is a good care home and the residents are treated with care, kindness and compassion. There are odd niggles now and again but usually small ones. There is an excellent activities lady and her assistant and events and entertainment are a regular feature. The food is good and nicely presented and residents are able to make their own menu choice daily. The laundry service is excellent, everything is nicely washed and ironed and neatly put away and we've never had any lost items of clothing. The manager has an open door policy and is always happy to listen and discuss anything that might crop up and there are regular Family Meetings every 2 months which are very useful too. Overall, my partner is happy and well cared for and I would certainly recommend it.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Berkshire Care Home aims to give good support and service to its residents.
It works well with their families and supporters. It provides extras and stimulation. It has improved over the last two years both in terms of staffing, standards and the standards of decoration and provision. We are reasonably satisfied whilst accepting that there is no perfect Care/Nursing home in the difficult providers environment. It responds to our feedback.

How likely would you be to recommend The Berkshire Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Residents appear to be well looked after. Manager and senior staff very helpful in trying to accomplish any special requests such as change of room etc. Communal areas kept clean and tidy.

How likely would you be to recommend The Berkshire Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Friendly caring staff.
Clean and tidy conditions.
Would like more time spent just talking to mum more.

But, overall, very pleased and staff are nice and helpful and polite.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

With the advent of the new manager, the future for the care home looks bright and hopefully, this will be the last change in management. Still, a few little niggles but confident these will be ironed out.

How likely would you be to recommend The Berkshire Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A very friendly and clean home.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We mainly visit at the weekend. We find the staff very friendly but not enough of them. Often there are no members of staff available if you have a question to ask. When we visit Mum we often find that her clothes have not been changed frequently enough but otherwise the level of care is very good. Her room always looks clean and tidy and she is always treated with dignity and the staff always show they care.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Caroline Walker, Home Manager at The Berkshire Care Home responded to this review on 29 Nov 2017:

Thank you for your positive feedback about the level of care and cleanliness you have experienced at The Berkshire. I completely understand your point about the weekend team and have added an extra team member in the day at the weekend. We have also reflected on your comments as a team and will try to make sure that we have someone available in the lounge for families to talk to. It’s great to hear that you feel the level of care is very good. I will pass on your positive comments to the team.

Excellent care. Homely. Prefer my own company most times, but not unsociable.

I find the staff at all times are brilliant.

How likely would you be to recommend The Berkshire Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff are always smiling and friendly and do whatever they can to help, even when busy.

Mum has improved a lot in 6 months since coming; healthwise, happiness and socially (mostly with staff).

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband has been in The Berkshire Care Home for 1 year. I am very pleased with the care he receives. The staff are very friendly and caring. He has a good choice of food and drinks and the staff help him as he is unable to do it himself. I am very pleased with the home and would certainly recommend it.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy with the care and staff treatment of my aunt and to see a definite improvement in her since her admission.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

My mother has been at the Berkshire Care Home for two years now. Generally, she seems to feel well cared for and enjoys various activities there. At times, staffing levels have been low in the past, meaning staff were more pressured, but this seems much better currently. The home is generally clean, with attractive displays/photos of residents in recent activities etc and staff are friendly.

How likely would you be to recommend The Berkshire Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care is very good and the staff are really nice and helpful.

How likely would you be to recommend The Berkshire Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband has been in this home for over 2 years. I've always found the staff and manager very helpful. I find that they do as much as they can to respect his wishes and do what they can to make him happy. As he can no longer communicate, it is often difficult to know what he wants and they manage this in the best way they can, keeping me well informed at all times.

How likely would you be to recommend The Berkshire Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been at The Berkshire Care Home for 3 1/2 years now and has been very well taken care of. The building itself is bright and welcoming, and the staff are committed to caring for the residents as fully rounded individuals. There is also a lovely garden that gives my mum, who is no longer mobile, much enjoyment. The manager has made many changes for the better since he arrived and is very open to feedback from the residents and their families. The cooking has improved since my mum first arrived, becoming a bit more varied and tasty. Also, under the excellent activities manager, at The Berkshire Care Home maintains a constant wide-ranging programme of activities for the residents. Also, I believe the manager is working towards setting up a programme of volunteers to visit residents, which will be particularly welcome at weekends when the place can be quite quiet for those residents with no visitors.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

The home has been on a journey since my father has been a resident. During the past 6 months the home has improved and are nearly at full strength. The staff are always happy to help, polite and kind to my father and the other residents.

How likely would you be to recommend The Berkshire Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum felt at home straight away and all the staff and management are so kind and attentive.

How likely would you be to recommend The Berkshire Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submit a Review for The Berkshire Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Berkshire Care Home