The Berkshire Care Home

126 Barkham Road, Wokingham RG41 2RP

The Berkshire Care Home is located on the edge of Wokingham and is close to shops, public transport and local amenities. The home is convenient for the M4 motorway. Wokingham shopping centre is less than one mile. The home provides residential, nursing, respite, and palliative care.

The property was once a private residence which has been sympathetically renovated and extended. Accommodation at The Berkshire Care Home is in single occupancy rooms, although there are several spacious enough for sharing companions. Most rooms have private toilet facilities.

There are several quiet sitting rooms and TV lounges in which to relax. Traditional home cooked meals using fresh produce are served in the separate dining room. Daily choices are available and special diets can be catered for.

An experienced hair stylist and a qualified chiropodist visit the home regularly, and a range of complementary therapies can be arranged.

The home provides a varied programme of activities for residents. The recreation and activities team oversee everything from picnics and film club, to beauty afternoons and singing. If it’s sunny residents can go outside, where they can appreciate the best of the day. Activities are planned in consultation with residents and their families to ensure there is something for everyone.

Group: brighterkind

Person in charge: Caroline Walker (Home Manager)

Local Authority / Social Services: Wokingham Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 50

Shared Rooms: 4

Rooms with ensuite WC: 28

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Berkshire Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for The Berkshire Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for The Berkshire Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.29 for The Berkshire Care Home is calculated as follows: ( (98 Excellents x 5) + (169 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 283 Ratings = 4.29

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Berkshire Care Home is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 22 Reviews ÷ 11.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 The Berkshire Care Home has a Review Score of 9.3 (9.290) from 24 Reviews


Average Ratings

  • Excellent
    6
  • Good
    18
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Berkshire Care Home?

  • Extremely LIKELY
    16
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Berkshire Care Home

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Resident / Service User
    2
  • more

The Berkshire Care Home is generally clean and tidy and staff are warm and welcoming. There is a good understanding of the effects of Alzheimers among staff I have talked with.
My mother is well cared for and is generally happy with the care she is given; there are regular activities, including music and singing and visits by P.A.T dogs, which she enjoys.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

They take good care of me. The carers and nurses are very kind to me. Nice food.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

My husband has been a resident at this care home for three years. He has always been treated with care and understanding. I have always felt I can go to the staff with any worries I might have. The home is very welcoming and I feel my husband is in safe hands.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Very friendly staff and the home has a real family feel. The welcome on arrival at the Berkshire was lovely and my relative has settled well.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Mum finds the food challenging but the care and people wonderful.

How likely would you be to recommend The Berkshire Care Home? Likely

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Average Rating:   3.6 out of 5

Every time I visit my friend - I am most impressed with the gentle, friendly care that is given to the residents - respecting their wishes and treating them as real people. This may sound odd but very noticeable to me, having helped, visited, volunteered and worked in many care homes, the staff seem to enjoy their work and make the visitors welcome. There is always something of interest going on - which involves the residents. The home feels like a home, not an institution. The Berkshire is welcoming, clean, nice and warm but not too hot and stuffy and has a fresh smell - also does not mind dog visitors. Well done.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are very friendly and welcoming, my friend's needs are well cared for by staff. The home provides entertainment for the residents on a regular basis which the residents enjoy listening to and participating with. The home is very well maintained and has gone under recent re-decoration and maintenance works.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

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Average Rating:   4 out of 5

While I was a resident at The Berkshire Care Home I was met with kindness and competence from all the staff. The following comments are of less importance than this but are made so that another temporary resident will have less trouble when moving in.
When I moved in I had no bedside light. There was a lamp but with no bulb and one could not be found so another light was brought in time. The batteries had expired in the TV zapper my daughter bought some more. The TV reception was patchy it was necessary to tighten the knob at the back and restore the screen. I had no wastepaper basket for some days. As I say these were trivial problems and my stay was very enjoyable.

How likely would you be to recommend The Berkshire Care Home? Likely

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Average Rating:   4.5 out of 5

I visited my mother in law 2 weeks ago and would like to comment on how impressed I was by the kindness of the staff particularly a young man who was organising activities in the conservatory. He was very polite and treated everyone with great respect and listened to stories with the interest of someone who had not heard it all before. I was very impressed with his patience and the way he included everyone in the activity of the afternoon.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Always friendly and welcoming staff and atmosphere. Staff know my grandmother very well and her like and dislikes. Staff look after my grandmother really well and she is always lovely and clean and smells nice. Caring and patient and always very courteous. My grandmother is well cared for.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My partner has been in The Berkshire Care Home for just over two years. It is a good care home and the residents are treated with care, kindness and compassion. There are odd niggles now and again but usually small ones. There is an excellent activities lady and her assistant and events and entertainment are a regular feature. The food is good and nicely presented and residents are able to make their own menu choice daily. The laundry service is excellent, everything is nicely washed and ironed and neatly put away and we've never had any lost items of clothing. The manager has an open door policy and is always happy to listen and discuss anything that might crop up and there are regular Family Meetings every 2 months which are very useful too. Overall, my partner is happy and well cared for and I would certainly recommend it.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

The Berkshire Care Home aims to give good support and service to its residents.
It works well with their families and supporters. It provides extras and stimulation. It has improved over the last two years both in terms of staffing, standards and the standards of decoration and provision. We are reasonably satisfied whilst accepting that there is no perfect Care/Nursing home in the difficult providers environment. It responds to our feedback.

How likely would you be to recommend The Berkshire Care Home? Likely

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Average Rating:   4.1 out of 5

Residents appear to be well looked after. Manager and senior staff very helpful in trying to accomplish any special requests such as change of room etc. Communal areas kept clean and tidy.

How likely would you be to recommend The Berkshire Care Home? Likely

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Average Rating:   4.4 out of 5

Friendly caring staff.
Clean and tidy conditions.
Would like more time spent just talking to mum more.

But, overall, very pleased and staff are nice and helpful and polite.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

With the advent of the new manager, the future for the care home looks bright and hopefully, this will be the last change in management. Still, a few little niggles but confident these will be ironed out.

How likely would you be to recommend The Berkshire Care Home? Likely

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Average Rating:   4.3 out of 5

A very friendly and clean home.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

We mainly visit at the weekend. We find the staff very friendly but not enough of them. Often there are no members of staff available if you have a question to ask. When we visit Mum we often find that her clothes have not been changed frequently enough but otherwise the level of care is very good. Her room always looks clean and tidy and she is always treated with dignity and the staff always show they care.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Caroline Walker, Home Manager at The Berkshire Care Home responded to this review on 29 Nov 2017:

Thank you for your positive feedback about the level of care and cleanliness you have experienced at The Berkshire. I completely understand your point about the weekend team and have added an extra team member in the day at the weekend. We have also reflected on your comments as a team and will try to make sure that we have someone available in the lounge for families to talk to. It’s great to hear that you feel the level of care is very good. I will pass on your positive comments to the team.

Excellent care. Homely. Prefer my own company most times, but not unsociable.

I find the staff at all times are brilliant.

How likely would you be to recommend The Berkshire Care Home? Likely

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Average Rating:   4.5 out of 5

The staff are always smiling and friendly and do whatever they can to help, even when busy.

Mum has improved a lot in 6 months since coming; healthwise, happiness and socially (mostly with staff).

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My husband has been in The Berkshire Care Home for 1 year. I am very pleased with the care he receives. The staff are very friendly and caring. He has a good choice of food and drinks and the staff help him as he is unable to do it himself. I am very pleased with the home and would certainly recommend it.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Very happy with the care and staff treatment of my aunt and to see a definite improvement in her since her admission.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

The care is very good and the staff are really nice and helpful.

How likely would you be to recommend The Berkshire Care Home? Likely

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Average Rating:   4.2 out of 5

My mother has been at The Berkshire Care Home for 3 1/2 years now and has been very well taken care of. The building itself is bright and welcoming, and the staff are committed to caring for the residents as fully rounded individuals. There is also a lovely garden that gives my mum, who is no longer mobile, much enjoyment. The manager has made many changes for the better since he arrived and is very open to feedback from the residents and their families. The cooking has improved since my mum first arrived, becoming a bit more varied and tasty. Also, under the excellent activities manager, at The Berkshire Care Home maintains a constant wide-ranging programme of activities for the residents. Also, I believe the manager is working towards setting up a programme of volunteers to visit residents, which will be particularly welcome at weekends when the place can be quite quiet for those residents with no visitors.

How likely would you be to recommend The Berkshire Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The home has been on a journey since my father has been a resident. During the past 6 months the home has improved and are nearly at full strength. The staff are always happy to help, polite and kind to my father and the other residents.

How likely would you be to recommend The Berkshire Care Home? Likely

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Average Rating:   3.9 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: brighterkind

Date: Thursday 01 Feb 2018

more details

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

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Care Home Idol 2016

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