Bluebell House

My mother-in-law moved into The Berkshire in April 2018 following a prolonged hospital stay. We visited several homes during her hospital stay and chose this home because we liked the welcoming atmosphere. We have not been disappointed, all the staff, from the manager to the laundry staff have been brilliant. My mother-in-law has received excellent personal care and her health and well being has improved. Whilst accepting that many residents would prefer to have remained in their own home the staff try their utmost to make life here as rewarding and enjoyable as possible providing a variety of daily activities (limited by the physical and/or mental capacity of the residents). I have not eaten at the home (although I could join my relative if I wished) I believe it is generally very good. The home is well decorated and her room is lovely overlooking a beautiful garden. Finally, without doubt, it is the staff that make this home what it is, fun, relaxing and welcoming.

A huge thank you to all of the staff there who are obviously dedicated in their work. A very friendly and well run establishment. I have no hesitation in recommending and would certainly take my mum there again.

The staff have been very caring and kind to both mum and us. They are very professional and have a very good understanding of her needs.

Mum was transferred here just a couple of weeks ago and in this short time, I have been able to see her whenever I want. All records are open and I am able to see what her day has been like - what she has eaten and drunk etc. Everyone has been so caring towards Mum and friendly towards me - always ready for a quick chat to let me know how she has been. Mum is bed bound so she doesn't take part in any activities which is a shame as the home is always busy with different activities for the residents including one to one. Mum's room is lovely - very clean and bright with a fabulous view of the garden. I haven't seen much of the food served so can't really comment but the staff will always offer an alternative if Mum doesn't like the main course or was asleep when main meals were served. I am so pleased that Mum is in the Berkshire Care Home.

Thank you all.

They take good care of me. The carers and nurses are very kind to me. Nice food.

My mother is well cared for and is generally happy with the care she is given; there are regular activities, including music and singing and visits by P.A.T dogs, which she enjoys.

My husband has been a resident at this care home for three years. He has always been treated with care and understanding. I have always felt I can go to the staff with any worries I might have. The home is very welcoming and I feel my husband is in safe hands.

Mum finds the food challenging but the care and people wonderful.

Very friendly staff and the home has a real family feel. The welcome on arrival at the Berkshire was lovely and my relative has settled well.

Staff are very friendly and welcoming, my friend's needs are well cared for by staff. The home provides entertainment for the residents on a regular basis which the residents enjoy listening to and participating with. The home is very well maintained and has gone under recent re-decoration and maintenance works.

I visited my mother in law 2 weeks ago and would like to comment on how impressed I was by the kindness of the staff particularly a young man who was organising activities in the conservatory. He was very polite and treated everyone with great respect and listened to stories with the interest of someone who had not heard it all before. I was very impressed with his patience and the way he included everyone in the activity of the afternoon.

When I moved in I had no bedside light. There was a lamp but with no bulb and one could not be found so another light was brought in time. The batteries had expired in the TV zapper my daughter bought some more. The TV reception was patchy it was necessary to tighten the knob at the back and restore the screen. I had no wastepaper basket for some days. As I say these were trivial problems and my stay was very enjoyable.

Always friendly and welcoming staff and atmosphere. Staff know my grandmother very well and her like and dislikes. Staff look after my grandmother really well and she is always lovely and clean and smells nice. Caring and patient and always very courteous. My grandmother is well cared for.

My partner has been in The Berkshire Care Home for just over two years. It is a good care home and the residents are treated with care, kindness and compassion. There are odd niggles now and again but usually small ones. There is an excellent activities lady and her assistant and events and entertainment are a regular feature. The food is good and nicely presented and residents are able to make their own menu choice daily. The laundry service is excellent, everything is nicely washed and ironed and neatly put away and we've never had any lost items of clothing. The manager has an open door policy and is always happy to listen and discuss anything that might crop up and there are regular Family Meetings every 2 months which are very useful too. Overall, my partner is happy and well cared for and I would certainly recommend it.

It works well with their families and supporters. It provides extras and stimulation. It has improved over the last two years both in terms of staffing, standards and the standards of decoration and provision. We are reasonably satisfied whilst accepting that there is no perfect Care/Nursing home in the difficult providers environment. It responds to our feedback.

Residents appear to be well looked after. Manager and senior staff very helpful in trying to accomplish any special requests such as change of room etc. Communal areas kept clean and tidy.

Would like more time spent just talking to mum more.

But, overall, very pleased and staff are nice and helpful and polite.

A very friendly and clean home.

We mainly visit at the weekend. We find the staff very friendly but not enough of them. Often there are no members of staff available if you have a question to ask. When we visit Mum we often find that her clothes have not been changed frequently enough but otherwise the level of care is very good. Her room always looks clean and tidy and she is always treated with dignity and the staff always show they care.