Bluebell House

I have nothing but praise for The Berkshire Care Home. My mother was treated with patience, empathy, compassion and very professionally. The social activities are brilliant and residents are encouraged to join a very varied programme. The nursing and care staff are very kind and treated my mother with dignity. From the moment I came into the home, I was made to feel very welcome.

The staff in The Berkshire Care Home work very hard to make the residents feel at home. They welcome and encourage visitors to get involved. Recently, I went to a Harvest lunch where the tables were beautifully presented and the food very tasty. The daily "Magic Moment" activities are varied. The residents are encouraged to join in with Scrabble, physical exercises, singing and flower arranging. The garden is an attractive outdoor space also.

The food and facilities are excellent with a lovely garden. The nursing and care staff are kind, considerate and always very caring. The entertainment and companionship are very good with always something to do. Equally, the rooms are pleasant if residents wish for their own space. A real home from home.

I took my niece's dog and she was fussed over by all. From a visitors perspective, this looks like a lovely place to be, should you have to go into a care home.

The Berkshire Care Home staff are unfailingly polite, cheerful, helpful, friendly, patient and kind. The home is beautifully decorated in bright colours and is clean. There are trips to shopping centres, as well as activities daily. My mother in law has settled in and is now happy and engaged in life there.

The entertainment is exceptional in comparison to others I have seen and the garden is brilliant.

Brilliant staff, lovely place to be.

Bedroom, corridors, sitting room and dining room - clean and tidy. I enjoyed an excellent lunch.

Visiting dogs are welcome and it's good to know there is a resident cat.

Since arriving at The Berkshire Care Home, my mother has been treated with care and dignity and every member of staff has been fantastic. Thank you so much.

I always find the staff very pleasant when I visit. I think my sister thinks they are short staffed at times - particularly in the mornings when she needs to be helped up and showered. Sometimes when we visit at say 11.30 - she is still in bed and has not been showered or washed! I think this needs attention!

The care and support my Mum gets is second to none. The staff are really lovely and caring and nothing is too much trouble. For the first time in a long time, I don't worry about my Mum.

My mother-in-law is well looked after and the staff are great. We are very happy with The Berkshire.

The activity staff are very good and strived to give food activities during the week. The afternoon tea was exceptional and all the residents seemed to enjoy their afternoon.

My uncle is very well looked after. Staff are friendly. Lovely garden. Many activities. A little community - caring.

My mother-in-law moved into The Berkshire in April 2018 following a prolonged hospital stay. We visited several homes during her hospital stay and chose this home because we liked the welcoming atmosphere. We have not been disappointed, all the staff, from the manager to the laundry staff have been brilliant. My mother-in-law has received excellent personal care and her health and well being has improved. Whilst accepting that many residents would prefer to have remained in their own home the staff try their utmost to make life here as rewarding and enjoyable as possible providing a variety of daily activities (limited by the physical and/or mental capacity of the residents). I have not eaten at the home (although I could join my relative if I wished) I believe it is generally very good. The home is well decorated and her room is lovely overlooking a beautiful garden. Finally, without doubt, it is the staff that make this home what it is, fun, relaxing and welcoming.

A huge thank you to all of the staff there who are obviously dedicated in their work. A very friendly and well run establishment. I have no hesitation in recommending and would certainly take my mum there again.

The staff have been very caring and kind to both mum and us. They are very professional and have a very good understanding of her needs.

Mum was transferred here just a couple of weeks ago and in this short time, I have been able to see her whenever I want. All records are open and I am able to see what her day has been like - what she has eaten and drunk etc. Everyone has been so caring towards Mum and friendly towards me - always ready for a quick chat to let me know how she has been. Mum is bed bound so she doesn't take part in any activities which is a shame as the home is always busy with different activities for the residents including one to one. Mum's room is lovely - very clean and bright with a fabulous view of the garden. I haven't seen much of the food served so can't really comment but the staff will always offer an alternative if Mum doesn't like the main course or was asleep when main meals were served. I am so pleased that Mum is in the Berkshire Care Home.

Thank you all.