Mandeville Grange Nursing Home

201/203 Wendover Road, Aylesbury HP21 9PB

Chiltern Care Services is a family-owned and operated group of care homes. They provide nursing care services predominantly to the elderly.

They have over 33 years' experience in providing high-quality, person-led care in homely settings. Chiltern Care offers premium dining experiences, varied activities and strong links to the local community.

Group: Chiltern Care Services

Person in charge: Nicoleta Morar (Registered Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 27

Shared Rooms: 2

Rooms with ensuite WC: 4

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Mandeville Grange Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Mandeville Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Mandeville Grange Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.674 for Mandeville Grange Nursing Home is calculated as follows: ( (66 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 95 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Mandeville Grange Nursing Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 8 Reviews ÷ 6.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Mandeville Grange Nursing Home has a Review Score of 9.7 (9.674) from 8 Reviews


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mandeville Grange Nursing Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mandeville Grange Nursing Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1

Mum is always cared for with the utmost dignity. I have total trust that she is being looked after to the highest of standards that I would as a daughter expect for my mum.
As a family, we are always kept informed of any developments which gives us peace of mind.

How likely would you be to recommend Mandeville Grange Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

I was completely satisfied with the attention and care my wife received during the 4 1/2 years she was at Mandeville Grange.

There was always assistance if I wished to take her out in the early days when she was able and a warm welcome on her return. In the later years when she required more attention, it was always there. The Grange was homely with the advantage of being able to give attention generously to all, having less than 30 patients.

How likely would you be to recommend Mandeville Grange Nursing Home? Likely

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Average Rating:   4 out of 5

We are all very pleased with the care and attention you all gave Mum. The staff were always very friendly and helpful and we got to know some of the residents very well.
We would highly recommend Mandeville Grange Nursing Home.
Many thanks.

How likely would you be to recommend Mandeville Grange Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

We were very grateful to find Mandeville Grange and for the loving care they showed to our Mother.

How likely would you be to recommend Mandeville Grange Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My Mother-in-law did not participate in any activities so unable to answer that question. She spent the last nine weeks of her life at Mandeville Grange and we have no complaints at all. All aspects of her care were excellent and all staff very caring. Rooms and facilities were fine, although it would have been nice if residents had their own bathrooms. However, we understand that this is not always possible in older buildings such as Mandeville Grange.

How likely would you be to recommend Mandeville Grange Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Mandeville Grange Care Home looked after my father for over 18 months. During this time he was treated as an individual; with respect, dignity and compassion. Although it would be easy to individually thank each member of staff - from the Kitchen staff, nurses, auxiliary staff and management - it would be difficult to fit the list of names on here - so thank you to all of you for making Dad (and us as regular visitors) feel welcome, comfortable and safe.
Kind regards.

How likely would you be to recommend Mandeville Grange Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

I literally cannot recommend this home and it’s wonderful staff highly enough. I was so scared of putting my father into a home but he was very content for the last two years of his long life here. Any niggles he or we raised were dealt with quickly and he was always cared for exceptionally well - always with the staff going an extra mile. We dropped in unannounced at all times and he was always clean, and always had ‘just been poured’ a drink or just visited. Amazing place. Happy to talk to anyone considering as I know this is such an enormous step to take for your loved ones.

How likely would you be to recommend Mandeville Grange Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

I can't speak highly enough of the staff at Mandeville Grange. They looked after my Father with compassion, respect and genuine care until he passed away last year at the age of 96. They always had a smile, a kind word and a chat when needed. They also always went the extra mile to help the family through the maze of red tape that seems to surround these circumstances. A genuine big thank you to the manager and all of the care team for everything that you did for my father, I know he appreciated it and so do I and the rest of the family.

How likely would you be to recommend Mandeville Grange Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Trishna Dhot, Head of Operations at Mandeville Grange Nursing Home responded to this review on 20 Mar 2018:

Thank you for your kind words about our team here at Mandeville Grange and for the care that your father received whilst he stayed with us. I will share your words with our staff who will really appreciate the positive feedback. We are so pleased we were able to provide some comfort to you and your family during such a difficult time.
Kind regards.

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