This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
These prices are only a guideline, please contact Barchester Ashby House Care Home to find out the exact price for your requirements.
Barchester Ashby House Care Home has a Review Score of 9.6 (9.632) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Ashby House Care Home has 69 reviews.
Review from Alessandro M (Son of Resident) published on 29 February 2024
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Patricia J (Wife of Resident) published on 16 February 2024
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from A M (Daughter of Resident) published on 25 January 2024
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Anna M (Daughter of Resident) published on 22 November 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from D J (Wife of Resident) published on 29 September 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from S W (Wife of Resident) published on 28 September 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from M C (Husband of Resident) published on 28 September 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from M B (Wife of Resident) published on 28 September 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from K O (Relative of Resident) published on 25 September 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Brian M (Husband of Resident) published on 8 September 2023
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Reply from Feedback Team, The Feedback Team at Barchester Ashby House Care Home
Thank you for taking the time to add a review following your recent experience at Ashby House. We understand you have recently met with the General Manager in regards to the comments in your review and we do hope this has reassured you that your partner thoroughly enjoyed their stay, partaking in activities within the home and spending time with other residents and staff alike. If we can help with anything moving forward, please feel free to contact us at feedback@barchester.com. Kind regards, Customer Feedback Team.
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Review from Karen M (Daughter of Resident) published on 30 June 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home
Condolences to you and the family at this difficult time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from G M (Wife of Resident) published on 12 April 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from T A (Daughter of Resident) published on 11 April 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
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Value for Money
Review from Dolsie M (Daughter of Resident) published on 4 April 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L S (Daughter of Resident) published on 16 March 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Value for Money
Review from L N (Daughter-in-law of Resident) published on 11 May 2022
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Despite concerns raised with the staff, management and authorities, there was no improvement in care.
I can't see how anybody can leave a 5-star review for a care home with no running hot water for personal care and staff that admits they "don't have the time" for the resident. At the moment it's dangerous and unsafe. I'd give 0* if available.
Reply from Feedback Team, The Feedback Team at Barchester Ashby House Care Home
We are sorry to hear that your experience with Ashby House Care Home does not meet your expectations. We appreciate what a difficult time it is for you and your family and we are aware that you have an ongoing complaint we are currently looking into for you. Please do not hesitate to contact us directly at feedback@barchester.com if there are any further concerns to be addressed, and the home will continue to work closely with you in the meantime to support you with immediate care concerns. Kind Regards, Barchester’s Customer Feedback Team.
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Review from Sarah J (Daughter of Resident) published on 9 February 2022
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Reply from Wojciech Kuczkowski, General Manager at Barchester Ashby House Care Home
Thank you for your lovely review. Your words mean a lot to the team and I know that they are honoured to be able to care for your mum.
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Review from Martin Y (Son of Resident) published on 20 December 2021
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Reply from Wojciech Kuczkowski, General Manager at Barchester Ashby House Care Home
Dear Martin, thank you for your review. Your kind words are very much appreciated.
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Review from Joan H (Daughter of Resident) published on 7 October 2021
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Reply from Wojciech Kuczkowski, General Manager at Barchester Ashby House Care Home
Thank you very much for your lovely review, we always strive to care for residents and their relatives as one big extended family.
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Review from Julia M (Granddaughter of Resident) published on 3 September 2021
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Reply from Wojciech Kuczkowski, General Manager at Barchester Ashby House Care Home
Dear Julia
Thank you very much for your kind words, it was lovely to welcome you at Ashby House. We are really pleased to hear that your relative feels happy at Ashby House and that your visit went well. We look forward to seeing you again.
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The Review Score of 9.6 (9.632) out of 10 for Barchester Ashby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.632 for Barchester Ashby House Care Home is calculated as follows: ( (245 Excellents x 5) + (92 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 353 Ratings = 4.632
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Ashby House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Jul 2022
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Job Title: Operations Manager
Joined: 2024
Hello, I'm Julie, and I am the Operations Manager here at Ashby House. I look forward to welcoming you into our home.
Job Title: Head of Maintenance
Joined: 2022
Hello, my name is Craig, and I am the Head of Maintenance at Ashby House.
I joined the team in 202,2 and it is my job to make sure the home is well maintained and is safe and compliant. I enjoy what I do at Ashby House because each day is different. As I go about my work around the home, it is a real treat to interact with the Residents and get to know them.
Outside of work, I am very much a family man and spending time with them is important to me.
Job Title: Administrator
Joined: 2004
Hi, I'm Sue and I am the Home Administrator at Ashby House.
I have worked for Barchester Healthcare since January 2004 and joined the team at Ashby House in 2010. Day to day my role involves managing the homes finances, from invoicing to payroll, supporting the General Manager with staff rotas and helping Residents and relatives when they join the home, to settle in and become part of the home community.
You will always receive a warm welcome at Ashby House.
Job Title: Administration Assistant
Joined: 2022
Hello, my name is Carole, and I am the Administration Assistant here at Ashby House.
I joined the team in 2022, and I am the first person you will see when you walk into the home – you will always receive a warm and friendly welcome!
I support the front of house team in everyday admin tasks, reception duties, meeting and greeting family members, visitors, and professionals as they enter the building.
Outside of work, I enjoy socialising with my Husband, family and friends, dog walking, I am a keen gardener, and when time allows, I enjoy hopping on my bike, having previously completed a Coast to Coast charity bike ride.
I enjoy being part of the wonderful staff team at Ashby House and look forward to meeting you all when you visit.
Job Title: Senior Registered Nurse
Hello, I'm Diana, and I am a Senior Registered Nurse at Ashby House. I am responsible for the Day Care Team on my nursing unit.
I graduated from my nursing career in 1998 in Romania as a General Nurse, then moved to the UK in 2003 and have worked in care homes since then.
In 2011, I graduated with NVQ Level 4 in Leadership & Management and further developed my skills in 2013 when I received certification for End-of-Life Care.
I started working as a Senior Registered Nurse at Ashby House Care Home in 2017. I am very passionate about my work and love to look after the residents and relatives that come to our home, and I like to be supportive of all my work colleagues.
When I am away from work, I love to travel and spend time with family and friends.
Job Title: Registered Nurse
Joined: 2022
Hello, my name is Victory, I am a qualified nurse, and I am passionate about providing quality care at excellent standards for residents. I have been working for Barchester Healthcare since June 2022.
The team at Ashby is one of the best I have worked with, and I am grateful for the love and support I receive from the management and colleagues in my job role.
Before June 2022, I worked as a nurse in my home country for some years, serving as a registered nurse, registered midwife, and West African licensed public health nurse. I hold a bachelor's degree in nursing, and my passion for learning drives me to continually update my knowledge and research.
I have a passion and a call to care for the elderly, and I feel fulfilled doing my job. I am committed to delivering person-centred care for each resident and reassuring their relatives. It is also a pleasure supporting my colleagues and using my strengths to enhance the lives of all we care for.
Job Title: Nurse
Hello, I am Lorna and I am a Registered Nurse here at Ashby House.
The main part of my job is leading on the clinical aspects of Residents care, ensuring records are kept up to date, medication management and working closely with Management and the local health care professionals to ensure continuity of care.
I love my work as a Nurse at Ashby House. I enjoy speaking with residents and helping them to feel as well as they can. I feel proud to be part of this team where everyone plays their part in making everyday life enjoyable for residents.
Job Title: Senior Carer
Joined: 2006
Hello, my name is Julia Ann, and I am a Senior Carer here at Ashby House.
I have worked at Ashby House since 2006, and I absolutely love my job, the home and the Residents I care for.
I could work every day with a smile on my face and with the passion to deliver the highest quality of care and to support residents to lead their best lives.
Job Title: Senior Carer
Joined: 2021
Hello, my name is Geanina, and I have been a Senior Carer at the lovely Ashby House since 2021.
I have worked in health and social care for most of my career and could not imagine doing anything else - I know I was born to do this job.
I want to make sure all our Residents and their families are cared for and supported. I enjoy working as part of a team, and everyone here pulls together to make Ashby House a great place to work and live.
Job Title: Housekeeping Assistant
Joined: 2004
Hello, I'm Carol and I joined the Ashby House team in 2004 as a Housekeeping Assistant.
It is really important that I keep the home clean to keep it looking nice and minimise infection risks. It is also important that Ashby House is tidy, attractive and well organised so residents feel comfortable and relaxed.
I get to know every resident, to understand how they like their room, their clothes and their personal belongings to be arranged. I enjoy my morning chats, getting to know residents as I clean their rooms.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ashby House Care Home to verify any information. View our terms and conditions. Barchester Ashby House Care Home has an Enhanced Service - more info.