Barchester Ashby House Care Home

Nursing care. My mother-in-law chose the care home in July 2021. On her visit, she thought the home "was superb". Soon after her admission, the problems started to show, e.g. no hot water since July 21 (she gets washed with cold water to date). Her call bell is continuously out of her reach and staff have "no idea why" (so how is one supposed to call for help?). The table with her drink is left out of her reach, leaving her dehydrated, shouting her lungs off to attract the attention of staff. Unexplained bruising, property damage, etc. Yet, we're being assured by the manager and regional director that the call bell is "always left within her reach" and staff is "trained".

Despite concerns raised with the staff, management and authorities, there was no improvement in care.

I can't see how anybody can leave a 5-star review for a care home with no running hot water for personal care and staff that admits they "don't have the time" for the resident. At the moment it's dangerous and unsafe. I'd give 0* if available.

My mother has been a resident at Ashby House Care Home for over a year now, and has always been so very well cared for and loved by all of the staff. Her wishes have always been taken into account. I am regularly contacted about everything that happens in the home and they keep me informed about her wellbeing. Although I cannot visit often staff help me to maintain contacts with mum via skype, which I am so grateful for. Every time I was able to speak to her she was happy and spoke positively about the staff and the activities she'd taken part in, never forgetting to mention delicious cakes which the kitchen bakes. Thank you very much for everything you do.

Mum was admitted to Ashby House after being diagnosed with a terminal illness and we were no longer able to care for her at home. I can honestly say this care home is outstanding. She receives excellent care. The staff work as a team and do everything they can to support my mum. Management is excellent, very approachable and communicates all the important information on the day. I spoke to my sister who confirmed that we as a family could not find a better place for our mum. Thank you so much!

Thank you so much for everything.

Thank you very much for all your hard work and commitment.

You are wonderful. The level of care received is outstanding. Thank you very much Ashby House.

My aunt has been at Ashby House for more than a year now. I couldn’t have chosen a better home. The nursing staff keep me informed of my aunts well-being by phone, so important in this Covid year. She is very well cared for. I have been particularly impressed with the activity organisers and the amazing variety of activities and events organised for the residents. We see what they have been up to with a regular newsletter that always includes lovely photos. I cannot thank the staff enough for the way the team as a whole cared for their residents.

Excellent staff and management.

When my mother convalesced at Ashby House, following an operation just before Christmas, I was most impressed with the level of care and respect she received during her time there (just over 3 weeks). The Manager, nurses and care staff bent over backwards to ensure all Mum's needs were met. As a consequence, she made a very good recovery, gained strength and her mobility also improved as a result. The Manager and the nursing staff kept me very well informed with regards to Mum's care and progress. My mother was also very impressed with the level of care she received and remembers the staff fondly. I would definitely recommend.

I would highly recommend Ashby House and the whole team.

My mother spent over 10 years in Ashby House. I was deeply moved by the genuine affection and respect she had from all those in the home and thank everyone for the care and support you showed her, both through normal and difficult times. And also for the foresight that allowed me to be there towards and at the end. I will always hold the Ashby House team in great respect, both for what you did for my mother and also in managing so admirably in our present circumstances.

Thank you for caring for my dad. Although he was with you for only a short while, I was reassured that you were looking after him well, and it was lovely to have the video calls with him during this very difficult time. I'm really grateful for all that you did for him.

Thank you Ashby House staff for doing an outstanding job at this very difficult time. Being able to chat online with my father and chat to him is wonderful. A big thank you to the activities staff for organising this.

The manager and his team made Dad feel very at home and dealt with all the aspects of his illness with great care.

I visit 3 times a week and go in and out at all times but Ashby House is always the same. Cool, calm, settled and happy. The carers and nursing staff are second to none - an excellent care home!

My darling wife (married 63 years now) has only been in your care for 4 days, however, I wish to express my sincere thanks to all the nurses who are taking so much care of her. Please look after her, especially at night.

I felt that the residents were always treated with kindness and patience. The staff worked hard to provide a very caring and calming environment sometimes in quite challenging situations. There always seemed to be a lot of activities happening. It was good to see a full timetable displayed each week. As visitors, we were always made to feel very welcome and during the night we spent at my nan's bedside, the staff could not have done more to help us (despite being very busy with their usual duties). The home was always spotlessly clean and tidy.

Felt like being at home. I would recommend to friends and family.

Everything was 5 star.

Ashby House staff are very helpful and friendly. Mum and Dad have been very well looked after and are feeling sad to go home. Will not hesitate to recommend Ashby House to other people or bringing Dad here again for some more respite.