Barchester Ashby House Care Home

100 Chadwick Drive, off Saxon St, Eaglestone West, Eaglestone, Milton Keynes MK6 5LS
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9.6 69 Reviews
  • Barchester Ashby House Care Home, Milton Keynes
Ashby House is a purpose-built, single-storey building on attractive gardens. They're located in a quiet area of Milton Keynes, yet close to the city centre.

The home provides first-class 24-hour nursing care and residential care, alongside expert care for people with dementia and younger onset dementia in a Memory Lane Community. A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

Activities Co-ordinators are working with Help the Aged to plan fun and interesting activities for residents with a range of equipment.

Why not drop in and play a game on their Nintendo Wii!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Ashby House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Dobson (Operations Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)

Barchester Ashby House Care Home Reviews (69)

Total of 69, showing 41-60
9.6

Barchester Ashby House Care Home has a Review Score of 9.6 (9.632) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Ashby House Care Home has 69 reviews.

Overall Experience

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Date Published

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Review from Martin K (Son of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful and delighted with the loving care my mother received from all the staff at Ashby House. I am very appreciative of your thoughtfulness in providing me with regular updates by phone/post/email, especially in these difficult times.
You are wonderful. The level of care received is
outstanding. Thank you very much Ashby House.

Reply from Wojciech Kuczkowski, General Manager at Barchester Ashby House Care Home

Thank you very much for your kind words. We strive at Ashby House to provide exceptional care to our residents and their families/friends at all times.

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Review from Rosemarie J (Niece of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Ashby House for more than a year now. I couldn’t have chosen a better home. The nursing staff keep me informed of my aunts well-being by phone, so important in this Covid year. She is very well cared for. I have been particularly impressed with the activity organisers and the amazing
variety of activities and events organised for the residents. We see what they have been up to with a regular newsletter that always includes lovely photos. I cannot thank the staff enough for the way the team as a whole cared for their residents.

Reply from Wojciech Kuczkowski, General Manager at Barchester Ashby House Care Home

Thank you so much for your lovely feedback. I will pass this on to all the team, I know they will really appreciate hearing you are so happy with the care and services for your Aunt. Especially in recent times when family visits have been so restricted, it is good to know you felt reassured your Aunt was safe and well cared for. Thank you very much.

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Review from J W (Brother of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother stayed in Ashby House for several months. It was a temporary placement so his home could be adapted.
All I could say about the home is praise everyone for being so caring and thoughtful.
Excellent staff and management.

Reply from Wojciech Kuczkowski, General Manager at Barchester Ashby House Care Home

Thank you very much for your review.
We are really pleased to hear that your brother's experience was positive and hope to see him again in the future.

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Review from Amanda K (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother convalesced at Ashby House, following an operation just before Christmas, I was most impressed with the level of care and respect she received during her time there (just over 3 weeks). The Manager, nurses and care staff bent over backwards to ensure all Mum's needs were met. As a consequence,
she made a very good recovery, gained strength and her mobility also improved as a result. The Manager and the nursing staff kept me very well informed with regards to Mum's care and progress. My mother was also very impressed with the level of care she received and remembers the staff fondly. I would definitely recommend.

Reply from Wojciech Kuczkowski, General Manager at Barchester Ashby House Care Home

Dear Amanda,
Thank you very much for your review and kind words. We are really glad that your mum enjoyed her stay at Ashby House and hope to see her again.
Sending best wishes to you and your mum.

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Review from Kirsteen W (Daughter of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult enough having your mum in care, without the added stress of not being able to see her properly or explain why. What makes things slightly easier is knowing how much love and care for my mum all the staff have.
I really can't thank all the team at Ashby House enough. They are always
trying to do their best for mum, they know what she likes and try to arrange things that she will enjoy and make her time there as best as it can be. Mum has been there for 18 months and it very quickly became her home and the staff are like her family.
I would highly recommend Ashby House and the whole team.

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Review from Mark (Son of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent over 10 years in Ashby House. I was deeply moved by the genuine affection and respect she had from all those in the home and thank everyone for the care and support you showed her, both through normal and difficult times. And also for the foresight that allowed me to be there towards
and at the end. I will always hold the Ashby House team in great respect, both for what you did for my mother and also in managing so admirably in our present circumstances.

Reply from Andrea Newman, Customer Relationships Manager at Barchester Ashby House Care Home

Thank you for your kind words and for the opportunity to care for your mother over so many years. We are pleased your family felt well supported, especially through the most difficult times. We wish you all well.

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Review from Kath H (Daughter of Resident) published on 8 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for caring for my dad. Although he was with you for only a short while, I was reassured that you were looking after him well, and it was lovely to have the video calls with him during this very difficult time. I'm really grateful for all that you did for him.

Reply from Andrea Newman, Customer Relationship Manager at Barchester Ashby House Care Home

Hello Kath. Thank you for your kind words. We always do our best to care for residents but it is particularly important we reassure families during this time. We know many families appreciate video calls and are pleased you did too. It was a pleasure having your father with us. Do keep in touch with us!

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Review from Sandra S (Daughter of Resident) published on 7 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you Ashby House staff for doing an outstanding job at this very difficult time. Being able to chat online with my father and chat to him is wonderful. A big thank you to the activities staff for organising this.

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Review from Kerry F (Daughter of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say how lovely everyone at Ashby House was. My dad ( who has Parkinsons) came in for respite whilst we sorted out the sale of his house.
The manager and his team made Dad feel very at home and dealt with all the aspects of his illness with great care.

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Review from Dianna C (Niece of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst I have always been happy with Ashby House (and my aunt is extremely happy - calls the carer's family and loves them) since the new manager has been in place things have even improved no end!
Everyone seems happier, staff are definitely happier - I am told because "He gets involved and sorts
things!"
The place is happier, big improvement all round!
I visit 3 times a week and go in and out at all times but Ashby House is always the same. Cool, calm, settled and happy. The carers and nursing staff are second to none - an excellent care home!

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Review from John G (Husband of Resident) published on 16 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My darling wife (married 63 years now) has only been in your care for 4 days, however, I wish to express my sincere thanks to all the nurses who are taking so much care of her. Please look after her, especially at night.

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Review from A C (Granddaughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt that the residents were always treated with kindness and patience. The staff worked hard to provide a very caring and calming environment sometimes in quite challenging situations. There always seemed to be a lot of activities happening. It was good to see a full timetable displayed each week.
As visitors, we were always made to feel very welcome and during the night we spent at my nan's bedside, the staff could not have done more to help us (despite being very busy with their usual duties). The home was always spotlessly clean and tidy.

Reply from Anu Godagama, General Manager at Barchester Ashby House Care Home

Thank you very much for the lovely words. It has been a pleasure meeting you and your family. We are glad your nan received the best care and we would love to have you here again for a cup of tea. Please keep in touch.

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Review from Jaswant B (Regular Volunteer) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well presented, friendly, receiving and helpful to all visitors.
Felt like being at home. I would recommend to friends and family.

Reply from Anu Godagama, General Manager at Barchester Ashby House Care Home

Thank you so much for your time on Christmas day. We love to have you both here in Ashby House again. Thank you and wish you Happy New Year.

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Review from Richard B (Son of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was 5 star.

Reply from Gwen Agbeko, Acting General Manager at Barchester Ashby House Care Home

Hello Richard,
Thanks for your lovely review. We as a team enjoyed looking after Mum and we are looking forward to doing so in the future should the need arise again.

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Review from Angela P (Daughter of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashby House staff are very helpful and friendly. Mum and Dad have been very well looked after and are feeling sad to go home. Will not hesitate to recommend Ashby House to other people or bringing Dad here again for some more respite.

Reply from Gwen Agbeko, Deputy General Manager at Barchester Ashby House Care Home

Thank you very much for your lovely words. We are glad to be there to support your family for Mum and Dad to get some respite. We are always here when you require our support in the future.

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Review from Janice M (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like most children when faced with having to place a parent in a care home you're worried is this the right place, will they be treated with dignity and respect. Will they have all their needs met. Ashby House is wonderful. The nurses and carers go above and beyond to mee my dd's needs. They tall to
him as a person and give him choices of what he wants i.e up what to eat going outings, eating in the dining room to socialise. Dad loves his new home just after we moved him there they had a BBQ out in the garden. All the family members were invited. There was a DJ playing a variety of music. A great way to meet new friends and other families.
There are daily activities that encourage the residents to try something new.
There are weekly outings for anyone who wishes to go out.
The nurses have been a tremendous help with my dad's illness and the empathy they show is wonderful. They help with any worries or concerns. The carers are wonderful. If they are busy they strive to make sure our loved ones are cared for.
The time spent talking to all the people who reside here learning about their lives, interests, history of work and more. The kitchen staff make wonderful home-cooked meals. They try to make sure there is a variety of choices daily and follow any special restrictions.
The laundry and housekeeping were diligent to ensure the home is clean every day all day. Your laundry is done daily without you having to worry. There is tea, coffee and water always available to everyone in the lobby. You will always find cake there too.
We are very pleased that we chose Ashby House as my/our dads new home.

Reply from Gwen, Acting General Manager at Barchester Ashby House Care Home

We are so glad we have been there to support yourself and Dad through this transition. We at Ashby, strive to provide holistic care to our residents, making sure we involve their families as well. We put the resident at the centre of everything and will continually go above and beyond to meet their needs. Thank you very much for your lovely comments.

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Review from Rosemary B (Daughter-in-law of Resident) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited for the first time yesterday and what a wonderful surprise. Happy staff, nothing was too much trouble. BBQ out in the garden with memory lane music being played. Residents were so well cared for, only had to ask for help and it was given with a smile. Very impressed. Thanks to you all.

Reply from Ana Ciobotaru, General Manager at Barchester Ashby House Care Home

Dear Rosemary ,
So glad you have enjoyed the BBQ day that we had on Sunday. We really appreciate you taking the time out to share your experience with us - I agree , cannot thank enough to our staff at Ashby House. We are here to help our residents and relatives with all that is needed.
Kind Regards
Ana

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Review from Richard M (Husband of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third time my wife, who has Alzheimer's Dementia, has stayed at Ashby House and each time the standard of care has been excellent.


The staff care so well for the residents and in a relaxing and friendly way. It is comforting to be able to go away and relax knowing that my wife will be

so well looked after.
Once again I can say a very big thank you to the manager and her team.

Reply from Ana Ciobotaru, General Manager at Barchester Ashby House Care Home

Hi Richard
We are grateful that you have chosen our home for your wife. As always we are here to treat all of our residents as part of our big Barchester family. We are happy to take notice of any review that can help us keep up the high standards.

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Review from S M (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the support that our mum and we were given during her short stay at Ashby House and the kindness we were shown.
All the staff were very friendly, courteous and professional.
Our mum was treated with dignity and her wishes respected by all the staff at Ashby House.
The nurses
were very caring, reassuring and proactive. They brought in the correct medical professionals to support our mother's well being, kept on top of all medical needs, sorted out a special mattress and chased up on medical appointments.
They kept us fully informed on our mother's condition in a very compassionate way.
The carers were very cheerful and caring. They took time to sit with our mum and nothing was too much trouble.
Both the manager and deputy manager fully understood our mum's special needs and circumstances which eased our worries considerably. They were very approachable and made all the appropriate arrangements.
We cannot recommend Ashby House highly enough and we will be forever grateful.

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Review from A S (Husband of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are amazing, working hard, activities have improved lots, residents have stimulations daily. Anytime I've asked for anything I had an immediate and positive response. Staff nurses very very competent and admiral and helpful. People will need to see Ashby House, it's so much changed. The lounge
could benefit of new furniture, its memory lane. Staff are smiling, says good evening every time I call in.

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Current Review Score: 9.6 (9.632)

Overview of Review Score

The Review Score of 9.6 (9.632) out of 10 for Barchester Ashby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.632 for Barchester Ashby House Care Home is calculated as follows: ( (245 Excellents x 5) + (92 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 353 Ratings = 4.632

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashby House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (26)

Meet the Team (10)

Julie

Julie Dobson

Job Title: Operations Manager

Joined: 2024

Hello, I'm Julie, and I am the Operations Manager here at Ashby House. I look forward to welcoming you into our home.

Craig

Craig Clarke

Job Title: Head of Maintenance

Joined: 2022

Hello, my name is Craig, and I am the Head of Maintenance at Ashby House.


I joined the team in 202,2 and it is my job to make sure the home is well maintained and is safe and compliant. I enjoy what I do at Ashby House because each day is different. As I go about my work around the home, it is a real treat to interact with the Residents and get to know them.


Outside of work, I am very much a family man and spending time with them is important to me. 

Sue

Sue Axford

Job Title: Administrator

Joined: 2004

Hi, I'm Sue and I am the Home Administrator at Ashby House.


I have worked for Barchester Healthcare since January 2004 and joined the team at Ashby House in 2010. Day to day my role involves managing the homes finances, from invoicing to payroll, supporting the General Manager with staff rotas and helping Residents and relatives when they join the home, to settle in and become part of the home community.


You will always receive a warm welcome at Ashby House.

Carole

Carole Hawksworth

Job Title: Administration Assistant

Joined: 2022

Hello, my name is Carole, and I am the Administration Assistant here at Ashby House.


I joined the team in 2022, and I am the first person you will see when you walk into the home – you will always receive a warm and friendly welcome!


I support the front of house team in everyday admin tasks, reception duties, meeting and greeting family members, visitors, and professionals as they enter the building.


Outside of work, I enjoy socialising with my Husband, family and friends, dog walking, I am a keen gardener, and when time allows, I enjoy hopping on my bike, having previously completed a Coast to Coast charity bike ride.


I enjoy being part of the wonderful staff team at Ashby House and look forward to meeting you all when you visit.

Diana

Diana Ivanov

Job Title: Senior Registered Nurse

Hello, I'm Diana, and I am a Senior Registered Nurse at Ashby House. I am responsible for the Day Care Team on my nursing unit.


I graduated from my nursing career in 1998 in Romania as a General Nurse, then moved to the UK in 2003 and have worked in care homes since then.


In 2011, I graduated with NVQ Level 4 in Leadership & Management and further developed my skills in 2013 when I received certification for End-of-Life Care.


I started working as a Senior Registered Nurse at Ashby House Care Home in 2017. I am very passionate about my work and love to look after the residents and relatives that come to our home, and I like to be supportive of all my work colleagues.


When I am away from work, I love to travel and spend time with family and friends.

Victory

Victory Nkwuka

Job Title: Registered Nurse

Joined: 2022

Hello, my name is Victory, I am a qualified nurse, and I am passionate about providing quality care at excellent standards for residents. I have been working for Barchester Healthcare since June 2022.


The team at Ashby is one of the best I have worked with, and I am grateful for the love and support I receive from the management and colleagues in my job role.


Before June 2022, I worked as a nurse in my home country for some years, serving as a registered nurse, registered midwife, and West African licensed public health nurse. I hold a bachelor's degree in nursing, and my passion for learning drives me to continually update my knowledge and research.


I have a passion and a call to care for the elderly, and I feel fulfilled doing my job. I am committed to delivering person-centred care for each resident and reassuring their relatives. It is also a pleasure supporting my colleagues and using my strengths to enhance the lives of all we care for.

Lorna

Lorna Sherwood

Job Title: Nurse

Hello, I am Lorna and I am a Registered Nurse here at Ashby House.


The main part of my job is leading on the clinical aspects of Residents care, ensuring records are kept up to date, medication management and working closely with Management and the local health care professionals to ensure continuity of care.


I love my work as a Nurse at Ashby House. I enjoy speaking with residents and helping them to feel as well as they can. I feel proud to be part of this team where everyone plays their part in making everyday life enjoyable for residents.

Julie Ann

Julie Ann Compuesto

Job Title: Senior Carer

Joined: 2006

Hello, my name is Julia Ann, and I am a Senior Carer here at Ashby House.


I have worked at Ashby House since 2006, and I absolutely love my job, the home and the Residents I care for.


I could work every day with a smile on my face and with the passion to deliver the highest quality of care and to support residents to lead their best lives.

Geanina

Geanina Miron

Job Title: Senior Carer

Joined: 2021

Hello, my name is Geanina, and I have been a Senior Carer at the lovely Ashby House since 2021.


I have worked in health and social care for most of my career and could not imagine doing anything else - I know I was born to do this job.


I want to make sure all our Residents and their families are cared for and supported. I enjoy working as part of a team, and everyone here pulls together to make Ashby House a great place to work and live.

Carol

Carol Moore

Job Title: Housekeeping Assistant

Joined: 2004

Hello, I'm Carol and I joined the Ashby House team in 2004 as a Housekeeping Assistant.


It is really important that I keep the home clean to keep it looking nice and minimise infection risks. It is also important that Ashby House is tidy, attractive and well organised so residents feel comfortable and relaxed.


I get to know every resident, to understand how they like their room, their clothes and their personal belongings to be arranged. I enjoy my morning chats, getting to know residents as I clean their rooms.

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