Barchester Ashby House Care Home

100 Chadwick Drive, off Saxon St, Eaglestone West, Eaglestone, Milton Keynes MK6 5LS

Barchester Ashby House Care Home, Milton Keynes, Buckinghamshire
Barchester Ashby House Care Home, Milton Keynes, Buckinghamshire
Barchester Ashby House Care Home, Milton Keynes, Buckinghamshire

Ashby House is a purpose built, single-storey building on attractive gardens. They're located in a quiet area of Milton Keynes, yet close to the city centre.

The home provides first-class 24-hour nursing care alongside expert care for people with dementia and younger onset dementia in a Memory Lane Community. A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

Activities Co-ordinators are working with Help the Aged to plan fun and interesting activities for residents with a range of equipment.

Why not drop in and play a game on their Nintendo Wii!

Group: Barchester Healthcare Ltd

Person in charge: Ana Ciobotaru (General Manager)

Local Authority / Social Services: Milton Keynes Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Autism/ASD • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): German, Spanish; Castilian, French, Polish, Romanian

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Barchester Ashby House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

8.2 Barchester Ashby House Care Home has a Review Score of 8.2 (8.234)

The Review Score of 8.2 (maximum of 10) for Barchester Ashby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Barchester Ashby House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Barchester Ashby House Care Home is calculated as follows: ( (41 Excellents x 5) + (11 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 60 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.734 Points relating to the number of positive Reviews for Barchester Ashby House Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12.8 Target = 0.234

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Ashby House Care Home?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Ashby House Care Home

  • Husband of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My wife was diagnosed with dementia in August 2015 and was invited to become a resident at Ashby House. Initially, we were impressed with the home, but over the period to September 2017, we became less happy with their overall performance and I was travelling 45 miles - 3 times per week to visit.

I believe the problems with the home stem from the number of managers in those 2 years and that there was little continuity with the carers during that time. There are signs that the latest manager is making some improvements but there is a lot of room to improve. My wife is moving to Hemel Hampstead which is better for me to visit.

How likely would you be to recommend Barchester Ashby House Care Home? Neither Unlikely or Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Poor

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Ana Ciobotaru, Manager at Barchester Ashby House Care Home responded to this review on 17 Oct 2017:

I was obviously concerned to read your comments and fully respect your concerns. However, I believe your review relates to a period prior to my arrival in the home and as you know, we have been making a number of changes in recent months. We have consulted with our residents and their families on those changes and I would be very happy for you to visit myself at any time so that I can outline these to you. I have an open door policy and would be happy to discuss any further ideas and suggestions you might have.

Very impressed so far (my husband has only been at Ashby House for one week).

How likely would you be to recommend Barchester Ashby House Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff are very attentive to my mum and she seems to have settled very well into Ashby House. Did have a problem with an allergy (strawberries), this has been resolved by the home who have been very thorough.

How likely would you be to recommend Barchester Ashby House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A very caring, safe nursing home. Staff are extremely helpful. Kept informed regarding family member by staff.

How likely would you be to recommend Barchester Ashby House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A wonderful caring service. The staff are very kind and caring.

How likely would you be to recommend Barchester Ashby House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

October 2016

August 2016

November 2015

November 2014

October 2014

September 2014

Job Vacancies

Staff Profiles

Christine

Christine Farrell

Job Title: General Manager

Joined: 2016

Description:

Hi I am Christine

I have been a registered Nurse since 2005 and have worked in many areas of healthcare gaining experience over the years.
I have 4 grown children and 5 grandchildren and 1 on the way and love spending quality time with them when I can.

I started with Barchester at Ashby House on 31/06/2016, my aim is to ensure high quality care for our residents and enhancing their quality of lives.

Sianne

Sianne Murray

Job Title: Activities coordinator

Joined: 2014

Description:

I am the activities co ordinater here at Ashby House Care Home. My role is to provide meaningful, fun and stimulating activities for our residents, to promote their feeling of wellbeing, so that they can celebrate life to the fullest at Ashby house.

I joined Ashby house as a carer in February 2014, and then joined the activities team as an assistant in November 2015. I have recently been promoted to activities co-ordinator.

Sue

Sue Axford

Job Title: Administrator

Joined: 2004

Description:

Sue has worked for Barchester since January 2004 and she has been at Ashby House since June 2010. Her role involves looking after the day to day running of the finances from sales to payroll, supporting the General Manager with the day to day running of Ashby House and supporting staff and relatives/residents within the home.

Nisha

Nisha Thomas

Job Title: Deputy manager

Joined: 2016

Description:

Welcome to Nisha who joined Ashby House in January 2016. Nisha will be a great member of the team.

Caroline

Caroline Feeney

Job Title: Home Trainer/H&S Coordinator

Joined: 2013

Description:

I have worked at Ashby House for 2 and a half years as an activity assistant. During this time I have become the Health and Safety Coordinator and Fire Trainer. I have recently been appointed Home Trainer.

Helen

Helen Harper

Job Title: Administration Assistant

Joined: 2015

Description:

I have worked in administration for several years and previous to that was a retail Manager.

Emma

Emma Jones

Job Title: Administration Assistant

Joined: 2015

Description:

I have worked in the care sector for many years in an Administration role and joined Ashby House in March 2015.

Ian

Ian Payne

Job Title: Head of Maintenance

Joined: 2013

Description:

I started at Ashby House in April 2013 as Head of Maintenance. My role is to maintain high standards of repair, d├ęcor etc.

Prior to joining Ashby House, I was a School Site Manager which required the same high standards to be maintained.

Outside of work, I am very active and enjoy Windsurfing, Climbing, and I run my own Ju Jitsu club.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Ashby House Care Home