100 Chadwick Drive, off Saxon St, Eaglestone West, Eaglestone, Milton Keynes MK6 5LS
Ashby House is a purpose built, single-storey building on attractive gardens. They're located in a quiet area of Milton Keynes, yet close to the city centre.
The home provides first-class 24-hour nursing care alongside expert care for people with dementia and younger onset dementia in a Memory Lane Community. A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.
Activities Co-ordinators are working with Help the Aged to plan fun and interesting activities for residents with a range of equipment.
Why not drop in and play a game on their Nintendo Wii!
Group: Barchester Healthcare Ltd
Person in charge: Ana Ciobotaru (General Manager)
Local Authority / Social Services: Milton Keynes Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Autism/ASD • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages from 65 to 99.
Languages Spoken by Staff (other than English): German, Spanish; Castilian, French, Polish, Romanian
Single Rooms: 64
Rooms with ensuite WC: 64
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on Barchester Ashby House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.7 (maximum of 10) for Barchester Ashby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Barchester Ashby House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.595 for Barchester Ashby House Care Home is calculated as follows: ( (61 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 84 Ratings = 4.595
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.063 Points relating to the number of positive Reviews for Barchester Ashby House Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12.8 Target = 0.313
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Barchester Ashby House Care Home has a Review Score of 8.7 (8.658) from 7 Reviews
Review submitted from a Postal Card by Dianna B (Niece of Resident) on Friday 27 April 2018. Relates to March 2018.
This lovely, caring care home cannot do enough to please, either my aunt or myself. They bend over backwards for us. I have visited this care home at all hours, either early in the day before work or in the evening after work, weekends anytime and I have always been welcomed, 'put in the picture' re my aunt and her health.
The Carers are just that, so much care and kindness. My aunt has improved in health and response 10 fold. I cannot praise these people enough. My aunt has told her Care Worker that she will 'happily spend the rest of her days', I cannot say more than that. They are wonderful.
How likely would you be to recommend Barchester Ashby House Care Home? Extremely Likely
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Review submitted from a Postal Card by Joan W (Volunteer) on Tuesday 6 March 2018. Relates to February 2018.
A friendly welcoming care home. Clean and patient staff.
Activities such as knit and chat, making memory boxes and functions during the year. Garden fetes in the summer.
How likely would you be to recommend Barchester Ashby House Care Home? Extremely Likely
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Review submitted from a Postal Card by S R C (Husband of Resident) on Thursday 28 September 2017. Relates to September 2017.
My wife was diagnosed with dementia in August 2015 and was invited to become a resident at Ashby House. Initially, we were impressed with the home, but over the period to September 2017, we became less happy with their overall performance and I was travelling 45 miles - 3 times per week to visit.
I believe the problems with the home stem from the number of managers in those 2 years and that there was little continuity with the carers during that time. There are signs that the latest manager is making some improvements but there is a lot of room to improve. My wife is moving to Hemel Hampstead which is better for me to visit.
How likely would you be to recommend Barchester Ashby House Care Home? Neither Unlikely or Likely
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Ana Ciobotaru, Manager at Barchester Ashby House Care Home responded to this review on 17 Oct 2017:
I was obviously concerned to read your comments and fully respect your concerns. However, I believe your review relates to a period prior to my arrival in the home and as you know, we have been making a number of changes in recent months. We have consulted with our residents and their families on those changes and I would be very happy for you to visit myself at any time so that I can outline these to you. I have an open door policy and would be happy to discuss any further ideas and suggestions you might have.
Review submitted from a Postal Card by P H (Wife of Resident) on Friday 23 June 2017. Relates to June 2017.
Very impressed so far (my husband has only been at Ashby House for one week).
How likely would you be to recommend Barchester Ashby House Care Home? Likely
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Review submitted from a Postal Card by John V (Son of Resident) on Friday 23 June 2017. Relates to June 2017.
Staff are very attentive to my mum and she seems to have settled very well into Ashby House. Did have a problem with an allergy (strawberries), this has been resolved by the home who have been very thorough.
How likely would you be to recommend Barchester Ashby House Care Home? Extremely Likely
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Review submitted from a Postal Card by L F (Daughter of Resident) on Wednesday 19 April 2017. Relates to March 2017.
A very caring, safe nursing home. Staff are extremely helpful. Kept informed regarding family member by staff.
How likely would you be to recommend Barchester Ashby House Care Home? Extremely Likely
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Review submitted from a Postal Card by R L (Husband of Resident) on Friday 15 April 2016. Relates to April 2016.
A wonderful caring service. The staff are very kind and caring.
How likely would you be to recommend Barchester Ashby House Care Home? Extremely Likely
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Bed Vacancies
posted 09 May 2018
We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit. Give us a call if you would like to have a show round or just feel free to pop in.
February 2018
April 2017
October 2016
Recipient: Barchester Ashby House Care Home
Date: Wednesday 12 Oct 2016
August 2016
April 2016
Recipient: Barchester Ashby House Care Home
Date: Friday 08 Apr 2016
February 2016
November 2015
Recipient: Barchester Ashby House Care Home
Date: Wednesday 25 Nov 2015
December 2014
Recipient: Barchester Ashby House Care Home
Date: Friday 05 Dec 2014
November 2014
Recipient: Barchester Ashby House Care Home
Date: Wednesday 05 Nov 2014
October 2014
September 2014
Job Title: General Manager
Joined: 2016
Description:
Hi I am Christine
I have been a registered Nurse since 2005 and have worked in many areas of healthcare gaining experience over the years.
I have 4 grown children and 5 grandchildren and 1 on the way and love spending quality time with them when I can.
I started with Barchester at Ashby House on 31/06/2016, my aim is to ensure high quality care for our residents and enhancing their quality of lives.
Job Title: Activities coordinator
Joined: 2014
Description:
I am the activities co ordinater here at Ashby House Care Home. My role is to provide meaningful, fun and stimulating activities for our residents, to promote their feeling of wellbeing, so that they can celebrate life to the fullest at Ashby house.
I joined Ashby house as a carer in February 2014, and then joined the activities team as an assistant in November 2015. I have recently been promoted to activities co-ordinator.
Job Title: Administrator
Joined: 2004
Description:
Sue has worked for Barchester since January 2004 and she has been at Ashby House since June 2010. Her role involves looking after the day to day running of the finances from sales to payroll, supporting the General Manager with the day to day running of Ashby House and supporting staff and relatives/residents within the home.
Job Title: Deputy manager
Joined: 2016
Description:
Welcome to Nisha who joined Ashby House in January 2016. Nisha will be a great member of the team.
Job Title: Home Trainer/H&S Coordinator
Joined: 2013
Description:
I have worked at Ashby House for 2 and a half years as an activity assistant. During this time I have become the Health and Safety Coordinator and Fire Trainer. I have recently been appointed Home Trainer.
Job Title: Administration Assistant
Joined: 2015
Description:
I have worked in administration for several years and previous to that was a retail Manager.
Job Title: Administration Assistant
Joined: 2015
Description:
I have worked in the care sector for many years in an Administration role and joined Ashby House in March 2015.
Job Title: Head of Maintenance
Joined: 2013
Description:
I started at Ashby House in April 2013 as Head of Maintenance. My role is to maintain high standards of repair, décor etc.
Prior to joining Ashby House, I was a School Site Manager which required the same high standards to be maintained.
Outside of work, I am very active and enjoy Windsurfing, Climbing, and I run my own Ju Jitsu club.
There are currently no Care Home Idol entrants who have performed at Barchester Ashby House Care Home