Barchester Ashby House Care Home

100 Chadwick Drive, off Saxon St, Eaglestone West, Eaglestone, Milton Keynes MK6 5LS
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9.7 69 Reviews
  • Barchester Ashby House Care Home, Milton Keynes
Ashby House is a purpose-built, single-storey building on attractive gardens. They're located in a quiet area of Milton Keynes, yet close to the city centre.

The home provides first-class 24-hour nursing care and residential care, alongside expert care for people with dementia and younger onset dementia in a Memory Lane Community. A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

Activities Co-ordinators are working with Help the Aged to plan fun and interesting activities for residents with a range of equipment.

Why not drop in and play a game on their Nintendo Wii!

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Ashby House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Dobson (Operations Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)

Barchester Ashby House Care Home Reviews (69)

9.7

Barchester Ashby House Care Home has a Review Score of 9.7 (9.695) out of 10, based on 29 reviews in the last 2 years.
Over all time Barchester Ashby House Care Home has 69 reviews.

Overall Experience
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Date Published
  • 69
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Reviewer Connection to Barchester Ashby House Care Home
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Total of 69, showing 1-20
Review from Denise D (Wife of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is a fairly long term resident. His care has always been top class. He can be quite difficult at times but the great staff are able to handle his "moods".
Unfortunate staff changes have been a little disconcerting, but having said that the head office staff have done and amazing job. Hopefully
in the next few week with new manager in place all will be restored with familiar faces every day.
Reply from Julie Dobson, Operations Manager at Barchester Ashby House Care Home

Thank you so much for your review, it means a lot to us. It is great to see the efforts of our in home and wider team recognised, I will be sure to pass on your comments. Everything we do is for our Residents and we are striving every day to make Ashby House the best it can be. Thank you for being part of our home family.

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Review from Sandra C (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good care, happy atmosphere.
Reply from Julie Dobson, Operations Manager at Barchester Ashby House Care Home

Thank you for taking the time to leave a review, we really do appreciate it. Our team work hard every day to deliver the highest quality of care and to create a homely environment for our Residents and families. I will pass on your comments to the team.

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Review from Jannine S (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care offered to mum, lovely & friendly staff who have taken trouble to learn about mum's preferences.
Reply from Julie Dobson, General Manager at Barchester Ashby House Care Home

thanks for taking the time to review our Ashby House Care Home. It's lovely to read that your mum has settled in well with us. If there is anything we can do to support your mum or yourself further, please don't hesitate to reach out to us. I'll be sure to share your positive comments with the team at the home. Kind regards, General Manager Ashby House.

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Review from C P (Granddaughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and clean. The staff really take care of the residents. I have seen a massive improvement in my grandads mental and physical health. Everyone is very friendly and the homemade cakes are a lovely touch.
Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you for your comments about your recent experience at Ashby House. Our residents' wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.

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Review from C B (Son of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visited my father who was recently given a room at Ashby House. Lovely room, friendly helpful staff, light airy building.
Reply from Carole Hawksworth, Admin Assistant at Barchester Ashby House Care Home

Thankyou for your review for Ashby House Care Home, and for your kind words, we do love to hear when relatives & friends give positive feedbck

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Review from B W (Friend of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great improvement since being in here, good environment helps a lot. Happy Staff.
Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you so much, we are grateful for your kind words. We will continue to do our best to deliver quality care.

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Review from Janet B (Wife of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just before Christmas my husband was discharged from hospital but, due to his needs, wasn't able to come home. A friend recommended Barchester Ashby House Care Home. I am just so glad that she did.
From the moment I was shown around by one staff member in particular, through interview with the manager,
and my various dealings with other staff, I was impressed by an atmosphere of warmth, friendliness, kindness and helpfulness. To have to find respite care just before Christmas is not easy but Ashby House stepped up to the mark making a difficult job run smoothly.
My husband has been cared for wonderfully well over the past weeks, is happily settled and is full of praise for the kindness and respect shown to him by all the staff. Unfortunately, he will not be able to return home as hoped but I feel happy leaving him there knowing how he and I are treated.
Getting to know staff better is a great experience, as is meeting other residents and their families - everyone is friendly and nice. I would highly recommend Ashby House.
Reply from Carole Hawksworth, Admin Assistant at Barchester Ashby House Care Home

Thank you so much for your kind words, we strive to keep the atmosphere warm and friendly here at Ashby House along with staff working to their best abilities giving our residents the best experience

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Review from Linda R (Respite Resident) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager visited me in the hospital after showing my partner around Ashby House Care Home. She gave me lots of helpful information and agreed that I could go there the following day. On arrival, I was very warmly welcomed by the manager and various members of staff. I had a cup of tea and a biscuit
in my room and was then given a tour of the corridors and day spaces in a wheelchair. It was then lunchtime and I had an enjoyable lunch with other residents.
Throughout my week's stay, I was very well looked after. All staff were very friendly and helpful during the day and overnight.
I would recommend Ashby House Care Home.
Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you so much for your kind words. All the team are very committed to ensuring that everyone who comes into our home becomes part of our Ashby family, and I am glad that you felt that. We hope that you will keep going strong and continue your invaluable work now that you are back home.

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Review from Angela T (Daughter-in-law of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent at all levels - care and attention to patients amazing.
Please save a place for me!
Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you so much for your kind words. At Ashby House, we are all committed to deliver the best care and support to all our residents and relatives.

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Review from C E (Wife of Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful. lovely staff. Very clean. My husband settled in straight away.
Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you for your feedback. At Ashby House, we take great pride in ensuring that our residents have the best possible life-enriching experiences, adopting a collaborative and person-centred approach to care.

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Review from S P (Daughter of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care, kindness, compassion and love describe the end-of-life care given to my mother and the ongoing care given to my father, who is also a resident. The whole team made this very hard time as good as it could be and continues to give us support and confidence.
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Review from M J (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Barchester Ashby House Care Home has looked after my mum for over three years now, they are absolutely wonderful, everyone is caring, compassionate and friendly, I am so pleased my mum is in Ashby House.
Mum, sadly, is now in respite care and the team has been marvellous at moving her to be near the
nurse's station and making her welcome and comfortable and keeping me informed.
Thank you so much for giving me peace of mind, it means so much.
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Review from Matt S (Son of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had to be moved to a home in July and finding the right one was a stressful time. The team at Barchester Ashby House Care Home were amazing and from the first phone call with the administrator through to getting Mum settled was a great experience. The team really cares and have gone the extra
mile to make sure that Mum was settled. The room is lovely and the facilities are well-kept and the open spaces are welcoming. Only small glitch is that the wi-fi in some rooms is not as strong and maintaining contact is not always possible. That aside, it is a great place and we are very happy Mum has a new home. I can fully recommend Ashby House.
Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you so much for taking the time to leave us this lovely review, it is lovely to hear how well the experience has gone for you. I look forward to sharing this review with the team in the home. Thank you.

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Review from V K (Wife of Resident) published on 26 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been staying at Barchester Ashby House Care Home since early January. I find that he is getting good care from the staff. He is being kept safe which is important to me.
I am happy with the standard of care and the carers are well-trained and capable.
My only concern is that there seems
to be a shortage of staff, resulting in residents having to wait quite a long time to be attended to, especially in the morning.
Reply from Carole Hawksworth, Admin Assistant at Barchester Ashby House Care Home

Thank you for taking the time to give us, at Ashby House, a lovely review, always a pleasure to read the good reviews that we are given by our residents and relatives. We currently have no shortage of care staff.

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Review from Louise W (Daughter of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Respect and kindness shown by every singled member of staff to my father and myself have been wonderful.
From the kitchen staff, housekeeping, maintenance and admin to the superb nursing staff, the professional and friendly care is first-class.
Barchester Ashby House Care Home has helped the family
cope with a stressful time and continues to support the family.
Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you for taking the time to write such a lovely review about Ashby House Care Home. The team work tirelessly every single day and it is wonderful to read that this is noticed across the entire team - I will be sure to pass on your supportive comments.

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Review from Nikki G (Daughter of Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find all the staff very friendly and if my dad is unwell, they contact me.
Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you for taking the time to provide us with a review and I have shared your lovely comments with the staff. If you have any further feedback regarding other categories within the review, please do feel free to speak to me. Thank you again for this review.

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Review from D C (Husband of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was agitated and distressed prior to admission and the staff turned that around incredibly quickly. By the time of my first visit, she was calmer than she had been in months, content and actually eating again. I have nothing but praise for the staff, they are patient and kind and seem very fond
of my wife. She feels safe and mostly calm again. My only criticism so far is that recently when I picked her up to take her for a hospital appointment she didn't have the right incontinence pads on so an accident in the car proved to be very messy.
Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you so much for taking time to provide us with feedback and I am so pleased your wife settled with us very quickly. I have shared your comments with the team and will also review the incidents you have raised, please accept my apologies for this and this will be addressed. Thank you again for the feedback.

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Review from D D (Friend of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we visited her she was so happy and talkative. It was so good to see her, when she was at home was not as happy as here. She asked me about my family.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Sharon L (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and another particular member of staff are brilliant.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Joan L (Friend of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been in the house for more than a month. Is great to see she is happy and in good spirits.
She is much calmer than before she came to this home.
So glad she remembered me and called my name when she saw me.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Barchester Ashby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.695 for Barchester Ashby House Care Home is calculated as follows: ( (244 Excellents x 5) + (91 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 341 Ratings = 4.695
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ashby House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (26)

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Meet the Team (9)

Julie

Julie Dobson

Job Title: Operations Manager Joined: 2024

Hello, I'm Julie, and I am the Operations Manager here at Ashby House. I look forward to welcoming you into our home.

Craig

Craig Clarke

Job Title: Head of Maintenance Joined: 2022

Hello, my name is Craig, and I am the Head of Maintenance at Ashby House.


I joined the team in 202,2 and it is my job to make sure the home is well maintained and is safe and compliant. I enjoy what I do at Ashby House because each day is different. As I go about my work around the home, it is a real treat to interact with the Residents and get to know them.


Outside of work, I am very much a family man and spending time with them is important to me. 

Carole

Carole Hawksworth

Job Title: Administration Assistant Joined: 2022

Hello, my name is Carole, and I am the Administration Assistant here at Ashby House.


I joined the team in 2022, and I am the first person you will see when you walk into the home – you will always receive a warm and friendly welcome!


I support the front of house team in everyday admin tasks, reception duties, meeting and greeting family members, visitors, and professionals as they enter the building.


Outside of work, I enjoy socialising with my Husband, family and friends, dog walking, I am a keen gardener, and when time allows, I enjoy hopping on my bike, having previously completed a Coast to Coast charity bike ride.


I enjoy being part of the wonderful staff team at Ashby House and look forward to meeting you all when you visit.

Diana

Diana Ivanov

Job Title: Senior Registered Nurse

Hello, I'm Diana, and I am a Senior Registered Nurse at Ashby House. I am responsible for the Day Care Team on my nursing unit.


I graduated from my nursing career in 1998 in Romania as a General Nurse, then moved to the UK in 2003 and have worked in care homes since then.


In 2011, I graduated with NVQ Level 4 in Leadership & Management and further developed my skills in 2013 when I received certification for End-of-Life Care.


I started working as a Senior Registered Nurse at Ashby House Care Home in 2017. I am very passionate about my work and love to look after the residents and relatives that come to our home, and I like to be supportive of all my work colleagues.


When I am away from work, I love to travel and spend time with family and friends.

Victory

Victory Nkwuka

Job Title: Registered Nurse Joined: 2022

Hello, my name is Victory, I am a qualified nurse, and I am passionate about providing quality care at excellent standards for residents. I have been working for Barchester Healthcare since June 2022.


The team at Ashby is one of the best I have worked with, and I am grateful for the love and support I receive from the management and colleagues in my job role.


Before June 2022, I worked as a nurse in my home country for some years, serving as a registered nurse, registered midwife, and West African licensed public health nurse. I hold a bachelor's degree in nursing, and my passion for learning drives me to continually update my knowledge and research.


I have a passion and a call to care for the elderly, and I feel fulfilled doing my job. I am committed to delivering person-centred care for each resident and reassuring their relatives. It is also a pleasure supporting my colleagues and using my strengths to enhance the lives of all we care for.

Lorna

Lorna Sherwood

Job Title: Nurse

Hello, I am Lorna and I am a Registered Nurse here at Ashby House.


The main part of my job is leading on the clinical aspects of Residents care, ensuring records are kept up to date, medication management and working closely with Management and the local health care professionals to ensure continuity of care.


I love my work as a Nurse at Ashby House. I enjoy speaking with residents and helping them to feel as well as they can. I feel proud to be part of this team where everyone plays their part in making everyday life enjoyable for residents.

Julie Ann

Julie Ann Compuesto

Job Title: Senior Carer Joined: 2006

Hello, my name is Julia Ann, and I am a Senior Carer here at Ashby House.


I have worked at Ashby House since 2006, and I absolutely love my job, the home and the Residents I care for.


I could work every day with a smile on my face and with the passion to deliver the highest quality of care and to support residents to lead their best lives.

Geanina

Geanina Miron

Job Title: Senior Carer Joined: 2021

Hello, my name is Geanina, and I have been a Senior Carer at the lovely Ashby House since 2021.


I have worked in health and social care for most of my career and could not imagine doing anything else - I know I was born to do this job.


I want to make sure all our Residents and their families are cared for and supported. I enjoy working as part of a team, and everyone here pulls together to make Ashby House a great place to work and live.

Carol

Carol Moore

Job Title: Housekeeping Assistant Joined: 2004

Hello, I'm Carol and I joined the Ashby House team in 2004 as a Housekeeping Assistant.


It is really important that I keep the home clean to keep it looking nice and minimise infection risks. It is also important that Ashby House is tidy, attractive and well organised so residents feel comfortable and relaxed.


I get to know every resident, to understand how they like their room, their clothes and their personal belongings to be arranged. I enjoy my morning chats, getting to know residents as I clean their rooms.

Frequently Asked Questions about Barchester Ashby House Care Home

What types of Care is Barchester Ashby House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Ashby House Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Barchester Ashby House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Ashby House Care Home to the centre of Milton Keynes?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

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