Barchester Ashby House Care Home

100 Chadwick Drive, off Saxon St, Eaglestone West, Eaglestone, Milton Keynes MK6 5LS
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9.6 69 Reviews
  • Barchester Ashby House Care Home, Milton Keynes
Ashby House is a purpose-built, single-storey building on attractive gardens. They're located in a quiet area of Milton Keynes, yet close to the city centre.

The home provides first-class 24-hour nursing care and residential care, alongside expert care for people with dementia and younger onset dementia in a Memory Lane Community. A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

Activities Co-ordinators are working with Help the Aged to plan fun and interesting activities for residents with a range of equipment.

Why not drop in and play a game on their Nintendo Wii!

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Ashby House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Dobson (Operations Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)

Barchester Ashby House Care Home Reviews (69)

Total of 69, showing 61-69
9.6

Barchester Ashby House Care Home has a Review Score of 9.6 (9.632) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Ashby House Care Home has 69 reviews.

Overall Experience

  • 53
  • 13
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Generally, poor care homes receive justifiably bad press but rarely do excellent homes receive the praise they deserve. Ashby House deserves all the accolades you can muster. It is fresh, clean and tidy and their facilities are exemplary. The staff are genuinely caring and experienced. My mother was
admitted for palliative/end of life care recently after spending some 5 weeks in the hospital. If she had been admitted earlier, she wouldn't have lived any longer but her last days would have been more comfortable and dignified.

Reply from Ana Ciobotaru, General Manager at Barchester Ashby House Care Home

Dear Colin. We are glad we have looked after your mum, but unfortunately for a few days only. We would have loved to have had your mum here for a longer time. I am glad I have met you and your lovely family. Please come in for the open day on 23rd June.

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Overall Experience  Overall Experience 5.0 out of 5

Since my mum sadly passed at Ashby House last August they have given the home a most beautiful makeover. I have to say it is like walking into a 1st class hotel. The rooms are beautifully and tastefully done. The reception, lounges and dining room are also beautiful. I was glad to see that most of the
staff still worked there and they are helping to create a warm and inviting environment for the Residents and their families. A very beautiful caring home. I would recommend it to anyone. Now 5 star.

Reply from Ana Ciobotaru, General Manager at Barchester Ashby House Care Home

Thank you very much for your kind review. It is nice to see that people appreciate all the positive changes at Ashby House. I'm glad that we are in people's thoughts now. Please continue visiting us and have a cuppa some time.

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Overall Experience  Overall Experience 4.0 out of 5

The staff here are absolutely wonderful. We really commend them for their compassion and care in regards to my father's wellbeing.

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Overall Experience  Overall Experience 5.0 out of 5

We had to find a care home on very short notice for my ailing grandmother. We were shown around by the very welcoming manager. The care home was beautifully presented, clean and friendly. The residents all looked content and happy.
As soon as my grandmother arrived she was given the best care possible.
The nurse was very good at explaining what would happen with my grandmother’s health and we were immediately put at ease. The care my grandmother received was nothing short of compassionate and excellent. Our only wish was that we would have loved to have got her to Ashby Care Home sooner.

Reply from Ana Ciobotaru, General Manager at Barchester Ashby House Care Home

Thank you very much for the nice words. It has been a pleasure meeting you.
We are glad your grandmother had received best care and we would love you to join us for lunch or tea sometimes.

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Overall Experience  Overall Experience 5.0 out of 5

A friendly welcoming care home. Clean and patient staff.


Activities such as knit and chat, making memory boxes and functions during the year. Garden fetes in the summer.

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Overall Experience  Overall Experience 2.0 out of 5

My wife was diagnosed with dementia in August 2015 and was invited to become a resident at Ashby House. Initially, we were impressed with the home, but over the period to September 2017, we became less happy with their overall performance and I was travelling 45 miles - 3 times per week to visit.


I

believe the problems with the home stem from the number of managers in those 2 years and that there was little continuity with the carers during that time. There are signs that the latest manager is making some improvements but there is a lot of room to improve. My wife is moving to Hemel Hampstead which is better for me to visit.

Reply from Ana Ciobotaru, Manager at Barchester Ashby House Care Home

I was obviously concerned to read your comments and fully respect your concerns. However, I believe your review relates to a period prior to my arrival in the home and as you know, we have been making a number of changes in recent months. We have consulted with our residents and their families on those changes and I would be very happy for you to visit myself at any time so that I can outline these to you. I have an open door policy and would be happy to discuss any further ideas and suggestions you might have.

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Overall Experience  Overall Experience 4.0 out of 5

Very impressed so far (my husband has only been at Ashby House for one week).

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Overall Experience  Overall Experience 5.0 out of 5

A very caring, safe nursing home. Staff are extremely helpful. Kept informed regarding family member by staff.

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Overall Experience  Overall Experience 5.0 out of 5

A wonderful caring service. The staff are very kind and caring.

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Current Review Score: 9.6 (9.632)

Overview of Review Score

The Review Score of 9.6 (9.632) out of 10 for Barchester Ashby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.632 for Barchester Ashby House Care Home is calculated as follows: ( (245 Excellents x 5) + (92 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 353 Ratings = 4.632

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashby House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (26)

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Meet the Team (10)

Julie

Julie Dobson

Job Title: Operations Manager

Joined: 2024

Hello, I'm Julie, and I am the Operations Manager here at Ashby House. I look forward to welcoming you into our home.

Craig

Craig Clarke

Job Title: Head of Maintenance

Joined: 2022

Hello, my name is Craig, and I am the Head of Maintenance at Ashby House.


I joined the team in 202,2 and it is my job to make sure the home is well maintained and is safe and compliant. I enjoy what I do at Ashby House because each day is different. As I go about my work around the home, it is a real treat to interact with the Residents and get to know them.


Outside of work, I am very much a family man and spending time with them is important to me. 

Sue

Sue Axford

Job Title: Administrator

Joined: 2004

Hi, I'm Sue and I am the Home Administrator at Ashby House.


I have worked for Barchester Healthcare since January 2004 and joined the team at Ashby House in 2010. Day to day my role involves managing the homes finances, from invoicing to payroll, supporting the General Manager with staff rotas and helping Residents and relatives when they join the home, to settle in and become part of the home community.


You will always receive a warm welcome at Ashby House.

Carole

Carole Hawksworth

Job Title: Administration Assistant

Joined: 2022

Hello, my name is Carole, and I am the Administration Assistant here at Ashby House.


I joined the team in 2022, and I am the first person you will see when you walk into the home – you will always receive a warm and friendly welcome!


I support the front of house team in everyday admin tasks, reception duties, meeting and greeting family members, visitors, and professionals as they enter the building.


Outside of work, I enjoy socialising with my Husband, family and friends, dog walking, I am a keen gardener, and when time allows, I enjoy hopping on my bike, having previously completed a Coast to Coast charity bike ride.


I enjoy being part of the wonderful staff team at Ashby House and look forward to meeting you all when you visit.

Diana

Diana Ivanov

Job Title: Senior Registered Nurse

Hello, I'm Diana, and I am a Senior Registered Nurse at Ashby House. I am responsible for the Day Care Team on my nursing unit.


I graduated from my nursing career in 1998 in Romania as a General Nurse, then moved to the UK in 2003 and have worked in care homes since then.


In 2011, I graduated with NVQ Level 4 in Leadership & Management and further developed my skills in 2013 when I received certification for End-of-Life Care.


I started working as a Senior Registered Nurse at Ashby House Care Home in 2017. I am very passionate about my work and love to look after the residents and relatives that come to our home, and I like to be supportive of all my work colleagues.


When I am away from work, I love to travel and spend time with family and friends.

Victory

Victory Nkwuka

Job Title: Registered Nurse

Joined: 2022

Hello, my name is Victory, I am a qualified nurse, and I am passionate about providing quality care at excellent standards for residents. I have been working for Barchester Healthcare since June 2022.


The team at Ashby is one of the best I have worked with, and I am grateful for the love and support I receive from the management and colleagues in my job role.


Before June 2022, I worked as a nurse in my home country for some years, serving as a registered nurse, registered midwife, and West African licensed public health nurse. I hold a bachelor's degree in nursing, and my passion for learning drives me to continually update my knowledge and research.


I have a passion and a call to care for the elderly, and I feel fulfilled doing my job. I am committed to delivering person-centred care for each resident and reassuring their relatives. It is also a pleasure supporting my colleagues and using my strengths to enhance the lives of all we care for.

Lorna

Lorna Sherwood

Job Title: Nurse

Hello, I am Lorna and I am a Registered Nurse here at Ashby House.


The main part of my job is leading on the clinical aspects of Residents care, ensuring records are kept up to date, medication management and working closely with Management and the local health care professionals to ensure continuity of care.


I love my work as a Nurse at Ashby House. I enjoy speaking with residents and helping them to feel as well as they can. I feel proud to be part of this team where everyone plays their part in making everyday life enjoyable for residents.

Julie Ann

Julie Ann Compuesto

Job Title: Senior Carer

Joined: 2006

Hello, my name is Julia Ann, and I am a Senior Carer here at Ashby House.


I have worked at Ashby House since 2006, and I absolutely love my job, the home and the Residents I care for.


I could work every day with a smile on my face and with the passion to deliver the highest quality of care and to support residents to lead their best lives.

Geanina

Geanina Miron

Job Title: Senior Carer

Joined: 2021

Hello, my name is Geanina, and I have been a Senior Carer at the lovely Ashby House since 2021.


I have worked in health and social care for most of my career and could not imagine doing anything else - I know I was born to do this job.


I want to make sure all our Residents and their families are cared for and supported. I enjoy working as part of a team, and everyone here pulls together to make Ashby House a great place to work and live.

Carol

Carol Moore

Job Title: Housekeeping Assistant

Joined: 2004

Hello, I'm Carol and I joined the Ashby House team in 2004 as a Housekeeping Assistant.


It is really important that I keep the home clean to keep it looking nice and minimise infection risks. It is also important that Ashby House is tidy, attractive and well organised so residents feel comfortable and relaxed.


I get to know every resident, to understand how they like their room, their clothes and their personal belongings to be arranged. I enjoy my morning chats, getting to know residents as I clean their rooms.

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