Highfield Private Care Home, Saffron Walden, Essex
Highfield Private Care Home, Saffron Walden, Essex
Highfield Private Care Home, Saffron Walden, Essex

Highfield is an established, largely purpose-built care home for the elderly offering residential, nursing and dementia care. A professional team has furnished the Home to an exceptionally high standard, providing elegance and comfort. The recent refurbishments at Highfield have further enhanced the style and comfort on offer.

The “home from home” feel at Highfield is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and feature en suite facilities. The communal areas are at the centre of what makes Highfield a real community whether it be at meal times or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time.

The dining experience at Highfield boasts fine home cooking by a professional Chef who has created a menu to reflect the interests and tastes of the discerning residents. Every birthday is celebrated with a homemade and personalised cake.

Activities and day trips are an integral part of the resident’s well being. The activities coordinator encourages and helps residents continue with existing interests and also introduces new hobbies. The minibus is used frequently to take residents on day trips near and a little further from the home. The trips are very popular and recently, days out to Audley End Stately Home, Scotsdales Garden Centre and Duxford Air Museum
have been greatly enjoyed.

Respite care at Highfield is very popular and enables those wishing to experience what the Home has to offer before making a full commitment.

Group: Maria Mallaband Care Group Ltd

Person in charge: Nicola Rands (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Pre admission assessment undertaken to assess needs. Ages 60+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Highfield Private Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Highfield Private Care Home has a Review Score of 9.2 (9.202)

The Review Score of 9.2 (maximum of 10) for Highfield Private Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Highfield Private Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.535 for Highfield Private Care Home is calculated as follows: ( (88 Excellents x 5) + (62 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 155 Ratings = 4.535

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for Highfield Private Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highfield Private Care Home?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highfield Private Care Home

  • Daughter of Resident/Service User
    6
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

My mum stayed at Highfields for two weeks after being discharged from hospital after having a hip replacement. I firstly chose this care home after phoning around a few care homes in the area and spoke to a member of staff there who is so friendly and caring on the other end of the phone, which immediately made me decide to send my mum there to recover, as I know from that conversation that she would be well cared for, I was not wrong. Every member of staff was very friendly, caring and gentle. Nothing was too much bother. They all went the extra mile to make her stay really pleasant. The food was amazing and plenty of it. Thank you to all the staff. Very pleased.

How likely would you be to recommend Highfield Private Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

All staff are approachable, polite and attentive, they always have time for me as well as their residents. Gran is thriving in better health and well cared for. The staff provide for her mental, emotional and physical wellbeing and she is happy and secure.
Gran is treated with respect and her dignity is maintained. Any concerns or questions I have asked have been dealt with quickly and efficiently. I couldn't ask for better all round care. I'm so glad I found this nursing home it's great.

How likely would you be to recommend Highfield Private Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is the best care home of all those we visited when choosing one for our mother.

How likely would you be to recommend Highfield Private Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Every aspect of the care my sister receives is marvellous. It has given me great peace of mind that she is well looked after both physically and emotionally. She enjoys the activities when she can and especially a laugh.

How likely would you be to recommend Highfield Private Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother is a resident at Highfields care home. She has been there since March 2016. She is well cared for, always nicely dressed and the staff are caring and kind.

The food is cooked on the premises and is good. There are lots of activities arranged for residents. The gardens are pretty and the setting is attractive.

How likely would you be to recommend Highfield Private Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

An excellent home, wonderful staff only too pleased to help and listen. Very kind to residents. Very well kept and clean.

How likely would you be to recommend Highfield Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the management and care staff friendly and kind, always willing to answer queries with politeness.

How likely would you be to recommend Highfield Private Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

This is truly a fantastic nursing/care home.
I could not have asked for better.

How likely would you be to recommend Highfield Private Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother went in for a weeks respite while my family and I were on holiday. She was reluctant and very unsure about this. On arrival the staff were brilliant, making us very welcome and did everything they could to put her at ease. A week later and I went to pick up mum to find her eating lunch and not ready to come home. She had a very positive week and couldn't praise the staff, food and cleanliness enough. She had been out on a trip and anything she wanted was no trouble at all. She enjoyed it so much that she is more than happy to go back anytime we are on holiday.

How likely would you be to recommend Highfield Private Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Highfield Care home has been truly wonderful. My mother went there after spending a few weeks in hospital, for 'respite'. The staff were so kind and understanding and made my mum extremely welcome.
The residents are all treated as individuals, and I was amazed that the staff knew my mothers name from day one, making her feel like a welcomed friend.
Mum really enjoyed the outings and activities offered.
I have also been very grateful for all the help and support I have received from everyone - phone calls to update me when my mum was unwell, help with assessments etc.
The manager and administrator were always very friendly and approachable, and knowing that my mum was being looked after by such caring people 24/7 was such a relief after a very stressful and worrying time.

How likely would you be to recommend Highfield Private Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am very impressed with the carers, nurses and staff who work at Highfield. As family I can see they are disciplined, hard working, cheerful, patient, full of energy and gentle. I like their approach and attitudes, they are professional. The home seems clean, well designed, a lovely garden, good deck and light with good activities mostly. The security, food, furniture, approach and entrance all seem excellent.

How likely would you be to recommend Highfield Private Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

My husband is a resident at Highfield and I would not have him anywhere else. The staff are always courteous and polite.

How likely would you be to recommend Highfield Private Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has been in Highfield for a year now. I have not failed to be completely happy with the care she has received in that time. Particular mention should go to the activities co-ordinator who does an absolutely brilliant job.

How likely would you be to recommend Highfield Private Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Nicola

Nicola Rands

Job Title: Manager

Joined: 2014

Description:

I am the Registered Manager of Highfield Private Care Home with more than 8 years’ experience of caring for the vulnerable and elderly. I am very passionate about creating a warm, caring and fun atmosphere for our residents and staff - a real home from home at Highfield.

My simple philosophy is whatever your age you can still be encouraged to enjoy yourself and have fun! I like to build a close relationship with family and friends so that we have a good understanding of what will interest each resident. I also encourage the entire team to have daily contact with our residents, from the carers to the chef. We are never too busy for a chat and a laugh! This involvement makes a big impact on life at Highfield. Together we have achieved a CQC fully compliant Home.

Please do come along and visit so I can welcome you in person and help to reassure you that we really do care.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Highfield Private Care Home