Highfield Private Care Home

Mandeville Road, Saffron Walden CB11 4AQ
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9.6 64 Reviews
  • Highfield Private Care Home, Saffron Walden
Highfield is an established, largely purpose-built care home offering residential, nursing and dementia care. Its dedicated staff has been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and all feature en-suite facilities (all have toilet and sink, some also have a shower). The communal areas are always busy – be it having a meal in the dining room, watching TV in the lounge, sitting in the garden or reading in the garden lounge area. There are no fixed visiting hours so friends and family can come and see residents at any time. You are always welcome to join for a cup of tea, lunch, on an outing or at one of the home's social events.

They have a chef who cooks all the meals from scratch. Breakfast is available in the dining room or in the resident’s bedroom. Residents can eat whenever they wake up in the morning and can choose between anything from cereal to a full English.

Lunch is three courses (starting with a nutritious soup) and the evening meal is a choice between sandwiches or a hot dish such as pasta or quiche. They have snacks available should anyone feel hungry at any other time.

They also serve drinks four times per day in addition to meal times (but staff will always make a drink for anybody at any other time and there is a coffee machine in the reception area).

Activity is at the heart of wellbeing and they have a full-time activity and wellbeing co-ordinator who makes sure there is always plenty to do, this includes regular trips on the minibus. Residents love going to the garden centre, shops, museums and the beach in the summer.
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Care Provided by Highfield Private Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1694
  • Self-Funded Residential Dementia Care: from £1694
  • Self-Funded Nursing Care: from £2104
  • Self-Funded Nursing Dementia Care: from £2182

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Highfield Private Care Home to find out the exact price for your requirements.

Contact Highfield Private Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Highfield Private Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Aaron Barham (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Highfield Private Care Home Reviews (64)

9.6

Highfield Private Care Home has a Review Score of 9.6 (9.568) out of 10, based on 15 reviews in the last 2 years.
Over all time Highfield Private Care Home has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Highfield Private Care Home
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Total of 64, showing 41-60
Review from Steve C (Son of Resident) published on 13 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Highfield Private Care Home, Saffron Walden for more than 5 years now. My brother and I have nothing but praise for the overall care she has received. While Mum was in good health, she was encouraged to participate in a whole range of activities, including trips in the minibus, which
she really enjoyed. As her dementia has worsened, the staff have consistently done everything possible to keep her safe and prevent her from falling. Each time we visited, there was a good atmosphere in the home and no unpleasant smells, which I imagine can be a problem in many care homes. Now we are in the midst of the COVID-19 pandemic, the manager is providing regular updates on all the measures that are being taken to keep residents and staff healthy. Also, the home is using i-pads to enable residents to keep in touch with their families.
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Review from L R (Daughter of Resident) published on 13 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Highfield for nearly five years now and in that time she has been extremely well looked after and I would highly recommend it to anyone looking for care for their relative. It is a warm and welcoming place, the staff are extremely kind and work hard and cheerfully take care
of the residents, and visitors are welcome at any time. There is an extensive programme of activities but nobody is forced to join in if they do not want to. Minibus outings are organised and my mother has enjoyed trips to garden centres, the zoo and a trip to the seaside. The medical care is excellent too.
One of the reasons we selected Highfield for my mother is that it is in a converted house, with the feel of a home, rather than a purpose built "hotel-like" facility with a dementia unit isolated on an upper floor. Most of the rooms are on the ground floor and there is thus easy access to the garden although security and safety are always maintained.
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Review from Suzanne C (Daughter of Resident) published on 13 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents recently arrived in this care home following hospitalisation.
My mother in advanced stages of vascular dementia. Father not able to stand at all.
From the minute of their arrival at the home, they received the best care and attention that the family could have wished for. Every
member of staff was not only caring and efficient but also kind and friendly. Both parents shared a room so even after 73 years of marriage they remained together. Sadly, we lost mum. We arrived to find a kind carer consoling my father. We have all been blown away by all the kindness and understanding from every member of staff, all of them, no exceptions. We couldn't have found a better home. Consideration for a time of mourning for close family members was amazing. We stayed with our dad and said our goodbyes to mum. At these awful times, we felt privileged to be allowed to stay.
The care home manager has been fantastic throughout. Thank you, everyone.
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Review from John L (Son-in-law of Resident) published on 13 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother-in-law, who has dementia went to Highfield two years ago, I and all the family have been very pleased with the home in general and the care she has received. We have had no concerns as to her welfare and safety during this time which is due to the excellent facilities and staff.
We
are even more pleased with this difficult time, where we have been unable to visit, to get regular email updates from the manager as to the current situation with regard to all the difficult issues they are having to deal with.
The manager and his staff are always available to take calls from us and have set up various ways we can contact our loved ones digitally.
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Review from Sally (Daughter of Resident) published on 28 April 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Comparing Highfield to other Care homes (not necessarily locally) I feel Highfield has a lot of improving to do particularly in the dementia unit. The decoration is still ongoing and has made a difference in the corridors. However, the dementia lounge is very poor and definitely needs updating. When
I last saw it it was dark, plastic chairs and in desperate need of colour and some stimulation for the residents.


The bedrooms are pleasant enough but again could do with decoration and generally, there is a smell of urine throughout the home. However, positives are that generally, the staff appear friendly and happy to help. My relative also appears settled at the home and enjoys the singing activity. We were there for a fundraising event one time and there appeared to be a nice atmosphere although I think that the home manager who was running the event has now left.


All in all, I think there is still much work to be done and hopefully, the ongoing decoration will help smarten up the surroundings.

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Review from Kristin F (Daughter of Resident) published on 2 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
We’d visited other Nursing homes in the area, but as soon as we walked into Highfields Care Home we felt sure that this was a place that ‘the Mother’ would be happy in. The staff could not have been kinder or more helpful, despite the pressure that they sometimes found themselves under. The en-suite
rooms are of a good size and well furnished. The restaurant area looks like a restaurant and the meals provided are very good, whether one dines there or in ones room. The lounge area is friendly and comfortable and offers a variety of entertainment most afternoons.
Although all Care Homes must inevitably make money to survive, here one felt that caring was the main priority!
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Review from J H (Resident) assisted by family/friend published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here directly from hospital as discharge to home was considered unsafe. I was made very welcome by the care and nursing staff. I have settled well and am very content. The atmosphere here is very friendly and welcoming. The carers and nurses are kind, helpful and professional and take an interest
in the residents and their families. Visitors are always made very welcome.
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Review from Margo S (Daughter-in-law of Resident) published on 23 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was so happy at Highfield, she was convinced that she was on holiday in a hotel. The family were very pleased she settled in so well. We saw she was well cared for, offered snacks and drinks whenever she wanted, and the staff were very caring looking after all her needs. Staff always kept us informed
of mum’s progress and we were made welcome when visiting, telephone enquiries were always answered efficiently and staff called us whenever necessary keeping us up to date. Facilities are great with lovely secluded gardens at every turn. Mum was encouraged to join in with activities and she was never just left on her own. The whole family say a big thank you to Highfield staff.
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Review from Amanda F (Granddaughter of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place. I have confidence in grans care she is safe and well looked after.
She enjoys the activities and outings. The staff are friendly, approachable and professional. Gran's health has improved since living at Highfield Private Care Home.
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Review from Peter N (Son of Resident) published on 27 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff seem positive and always ready to discuss issues and generally. I am always treated courteously at every visit and my questions are answered.
Facilities are good and activities offered to my mother are appropriate for her condition.
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Review from Herbert C (Husband of Resident) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just wish to say that this home is a place that I would like to be put if I had a stroke like my wife - that covers it all.
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Review from Jane G (Daughter of Resident) published on 5 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in the dementia suite for nearly three years. She benefited from excellent, loving care at the home, was extremely well fed (it was wonderful to see her putting on weight again), enjoyed lots of cups of tea and was always treated with courtesy and friendliness. I could not have asked for
better.
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Review from Jane P (Daughter of Resident) published on 1 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum stayed at Highfields for two weeks after being discharged from hospital after having a hip replacement. I firstly chose this care home after phoning around a few care homes in the area and spoke to a member of staff there who is so friendly and caring on the other end of the phone, which immediately
made me decide to send my mum there to recover, as I know from that conversation that she would be well cared for, I was not wrong. Every member of staff was very friendly, caring and gentle. Nothing was too much bother. They all went the extra mile to make her stay really pleasant. The food was amazing and plenty of it. Thank you to all the staff. Very pleased.
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Review from Bob E (Son of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the best care home of all those we visited when choosing one for our mother.
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Review from P R (Sister of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every aspect of the care my sister receives is marvellous. It has given me great peace of mind that she is well looked after both physically and emotionally. She enjoys the activities when she can and especially a laugh.
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Review from Helen H (Daughter of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is a resident at Highfields care home. She has been there since March 2016. She is well cared for, always nicely dressed and the staff are caring and kind.


The food is cooked on the premises and is good. There are lots of activities arranged for residents. The gardens are pretty and the

setting is attractive.
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Review from Julia K (Relative of Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent home, wonderful staff only too pleased to help and listen. Very kind to residents. Very well kept and clean.
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Review from J C (Daughter of Resident) published on 23 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the management and care staff friendly and kind, always willing to answer queries with politeness.
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Review from Patricia W (Wife of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is truly a fantastic nursing/care home.
I could not have asked for better.
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Review from Sue F (Daughter of Resident) published on 20 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went in for a weeks respite while my family and I were on holiday. She was reluctant and very unsure about this. On arrival the staff were brilliant, making us very welcome and did everything they could to put her at ease. A week later and I went to pick up mum to find her eating lunch and
not ready to come home. She had a very positive week and couldn't praise the staff, food and cleanliness enough. She had been out on a trip and anything she wanted was no trouble at all. She enjoyed it so much that she is more than happy to go back anytime we are on holiday.
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Current Review Score: 9.6 (9.568)

Overview of Review Score

The Review Score of 9.6 (9.568) out of 10 for Highfield Private Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.568 for Highfield Private Care Home is calculated as follows: ( (112 Excellents x 5) + (41 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 169 Ratings = 4.568
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highfield Private Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Aaron

Aaron Barham

Job Title: Manager Joined: 2019

Hello, my name is Aaron and I am the Home Manager at Highfield. I understand the anxiety you might be feeling as you look for a care home for a loved one. It is a massive change for everyone involved and takes a great deal of adjustment. We are here to support you through all of this.
Coming to live in a care home often leaves people feeling that they are giving something up. It does not have to be like this. We provide companionship and guidance to help residents continue to do the things they enjoy. As Home Manager I want to make the transition as easy as possible for everyone .
Highfield is their home. Residents can choose to mix with others as much, or as little, as they wish. Life goes on as normal with visits to church, supermarkets, and the local pub garden.
Contact with family and friends is essential for well being and we encourage you to get involved in our community. You are always welcome to join us for lunch and we have regular social evenings. We do not have fixed visiting times so you can visit whenever you wish.
I am a Registered Nurse, specialising in mental health. We know that physical and mental health are connected and you cannot have one without the other. We help with the practical aspects of daily living, but also help our residents maintain self-esteem, self-worth, engaged minds and active bodies.
Finally, there is lots of laughter at Highfield. You will hear lots of laughing and joking whenever you visit us. Whatever is happening in the world, a good belly laugh always makes things feel a little lighter and easier to cope with.


All the Team here at Highfield look forward to welcoming you soon.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield Private Care Home to verify any information. View our terms and conditions. Highfield Private Care Home has an Enhanced Service - more info.