Review from Elizabeth T (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience

My father has been a resident at Highfield Private Care Home for over two years now. He reports a high level of satisfaction with the care he receives, and most crucially, the friendly, helpful and respectful way he is treated by the team. He is safe and comfortable, and the care team is responsive

to his needs and requests. The environment is scrupulously clean and kept warm and pleasant for him. I want to express particular appreciation for the creative and flexible way the Covid restrictions were managed so that whatever contact was possible was available to families. It was nothing like the horror stories reported in the press of people completely isolated for months on end. Relatives and visitors are welcomed and made to feel a part of things, and the care team always take time to share conversation and interaction, which means a great deal to my father.

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Review from Jo S (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience

My mum is looked after with, compassion, by caring staff, who ensure that the end of her life, is comfortable and I am reassured that she has the best care at all times.
I see that the home offers, good facilities for all of its residents, with exercise, yoga, music and more. I wouldn't hesitate to

recommend them.

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Review from Charlie B (Son of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience

The care home staff are friendly, caring, hardworking and efficient. The care home management gets things done, prioritises well and sets the tone and positive culture that pervades. I have total confidence in the care home set up, how it functions and the care given to my mother who has now been

in Highfield Private Care Home for over 3 years

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Review from Malcolm S (Son of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience

Highfield Private Care Home is an exceptionally well-run and welcoming setting. Its management and staff have been particularly open, honest and accessible. My mother, a resident since November 2021, has multiple overlapping conditions that require nursing care and much patience and knowledge. Staff

have been universally thoughtful and observant, but most importantly, kind and professional. She can be demanding and complaining but is always addressed with sensitivity and admirable patience. With a recent, extended, hospitalisation, my mother was discharged a shadow of her former self: bed-ridden and non-speaking. Since being welcomed back to Highfield, she has improved markedly - to an astonishing degree. Highfield’s nursing care is joined-up and focused on well-being. Facilities at Highfield are cosy, appropriate and well-maintained. Concerns are quickly addressed and feedback is embraced. I have no hesitation warmly recommending Highfield Nursing Home.

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Review from C B (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience

A positive attitude from all the staff. Always happy to help. Clean and orderly, and smells fresh when you walk in the door (unlike others I've visited). Manager is very helpful when approached. Attractive but limited outdoor space.

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Review from Lynn Y (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience

Staff are always helpful and cheerfully ready to help if needed.
The manager goes beyond what’s needed and his door is always open for a chat or reassurance.
I have no worries about my mother being in his care.

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Review from Suzanne G (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience

Highfield is a very caring and supportive home. The staff are always happy and kind to the residents and very compassionate to the needs of the residents. There is always a very good variety of food offered with menu choices. The gardens are well kept and provide colour and joy to the residents.

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Review from Ray H (Son of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience

My father became a resident of Highfield in April 2020 and has experienced excellent professional care since. The management, care team and staff have been consistently kind, attentive and caring toward my father's needs and the family's visits. The family continue to receive regular and clear communications

from the manager and his management team regarding relevant Highfield information, and particularly during the Covid pandemic and resulting restrictions. It was very much appreciated that a prompt plan was implemented regarding external 'window visits' so we could, at the very least, get to see and speak with our father during lockdowns, albeit through glass! Following recent relaxing of restrictions, an efficient Covid testing protocol has been set up allowing resumption of internal visits, which is greatly appreciated.

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Review from Linda R (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience

Since my Mum has been a resident at Highfield she has really loved it. She has made friends and gets on well with the staff. Unfortunately due to COVID 19 I have never seen my Mum’s bedroom and have only been able to visit her a handful of times inside Highfield. The home set up an excellent outside

facility for visiting when the virus stopped relatives and friends from visiting indoors. They purchased and set up two sentry type tents near a window and had a speaker system so that we could hear each other. Currently, I have been unable to see my Mum for the last 6/7 weeks as Highfield had an outbreak of COVID 19. Fortunately, the residents (who wanted to have the vaccine) were vaccinated a couple of weeks prior to the outbreak and many residents only had mild symptoms. Despite this, I have been able to have FaceTime calls with my Mum with the help of the staff. Thank you. I have noticed a deterioration in Mum’s appearance. She has plenty of clothes, also her nails are very long.

Reply from Aaron Barham, Home Manager at Highfield Private Care Home

Thank you for your feedback. We are sorry that the closure due to covid was longer than we anticipated. We also understand how frustrating it is not to see your mum or her room but due to national restrictions, that part of the building was not accessible without going through busy areas. The restrictions have now been eased and I understand that you have been to see your mum’s room.

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Review from Susan L (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience

My Mother has been a resident at Highfield for nearly two years and in that time she has been well cared for and is happier than when she lived independently, all members of staff are attentive and very helpful and the social activities are very well organised. As my mother suffers from Dementia it

was important for all the family that we felt she would be safe and looked after, and as this is the case we are able to enjoy our visits more and not have the constant worry if she is alright after we have left.

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Review from Nicolette B (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience

I am a nurse myself, and I so pleased he is now the care manager. His attitude to the residents is a very caring one, but also I feel the residents care is his always his main concern.
He has a wealth of experience which is passed to his staff and team.
At this time of covid-19, I feel confident that

all the staff are looking after all the residents in a caring but safe way.
My dad is one of these residents. Before this virus took hold, I was able to visit, and always felt Dad was well cared for and as happy as he could be.
My mum visits most days (obviously not at the moment) and never has any complaints. I look forward to seeing my Dad soon, but mainly hearing Mum has been to visit too. The staff are always so friendly and happy in their work.
When visiting, I have seen the standard of the food and it is fabulous.
Thank you.

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Review from Harry H (Husband of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience

My wife has been a resident in Highfield since September 2018 following discharge from hospital. She has been wonderfully cared for throughout that time. When Highfield had to go into lockdown, the staff have made extraordinary efforts to enable us to stay in contact and also to maintain regular contact.

I have nothing but praise and admiration for all of the staff and management.

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Review from Monica J (Wife of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience

Nobody wants to put their loved ones in a care home but sometimes there is no option. It is a massive decision to make and one I found very very difficult. I looked at many care homes until I found Highfield. I knew immediately this was the one for my husband. Everything at the beginning is very difficult

for everyone. It is a new way of life and something we all have to adjust to. Highfield has been amazing. The care and love they give is unbelievable. I visit all the time and see the amazing work they do. Amazing with the residents, always trying to interest them to visit different places. Painting, singing and lots more. Keep up the amazing work you do looking after our very special loved ones.

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Review from Lesley (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience

My mother celebrated her 100th birthday on 30 April. Due to the current situation, I was not able to celebrate with her but the staff at Highfield could not have done more to give her a wonderful party and I was able to have a 55-minute video call with everyone. Many thanks to you all for everything.

The care you give is outstanding. My mother has been a resident for over seven years and I have witnessed the gentle care given to all residents, sometimes in difficult situations. They have been sensitive and always place the well-being of the residents first.

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Review from Claire S (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience

My parents have shared a beautiful double room at Highfield, looking out on to a lovely courtyard, since January 2018. They speak very highly of the nursing and care staff and describe them as very kind. They moved in directly from home and the staff were incredibly kind and understanding, helping

them to make the transition to life at Highfield while respecting their privacy and making every effort to get to know them and to treat them with humour, care and respect.
My parents absolutely love the food and enjoy the ambience of the dining room area. Nothing is too much trouble for the chefs and they are happy to offer alternatives to the main menu throughout the day.
Highfield is lucky to have a superb new manager who has worked as clinical lead there since my parents moved in. He is always happy to help or just listen and has been a great support to me and my parents.
A welcoming home - I trust Highfield to care for my parents and am always made to feel very welcome when I visit.

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Review from Steve C (Son of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience

Mum has been in Highfield Private Care Home, Saffron Walden for more than 5 years now. My brother and I have nothing but praise for the overall care she has received. While Mum was in good health, she was encouraged to participate in a whole range of activities, including trips in the minibus, which

she really enjoyed. As her dementia has worsened, the staff have consistently done everything possible to keep her safe and prevent her from falling. Each time we visited, there was a good atmosphere in the home and no unpleasant smells, which I imagine can be a problem in many care homes. Now we are in the midst of the COVID-19 pandemic, the manager is providing regular updates on all the measures that are being taken to keep residents and staff healthy. Also, the home is using i-pads to enable residents to keep in touch with their families.

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Review from L R (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience

My mother has been living at Highfield for nearly five years now and in that time she has been extremely well looked after and I would highly recommend it to anyone looking for care for their relative. It is a warm and welcoming place, the staff are extremely kind and work hard and cheerfully take care

of the residents, and visitors are welcome at any time. There is an extensive programme of activities but nobody is forced to join in if they do not want to. Minibus outings are organised and my mother has enjoyed trips to garden centres, the zoo and a trip to the seaside. The medical care is excellent too.
One of the reasons we selected Highfield for my mother is that it is in a converted house, with the feel of a home, rather than a purpose built "hotel-like" facility with a dementia unit isolated on an upper floor. Most of the rooms are on the ground floor and there is thus easy access to the garden although security and safety are always maintained.

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Review from Suzanne C (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience

Both of my parents recently arrived in this care home following hospitalisation.
My mother in advanced stages of vascular dementia. Father not able to stand at all.
From the minute of their arrival at the home, they received the best care and attention that the family could have wished for. Every

member of staff was not only caring and efficient but also kind and friendly. Both parents shared a room so even after 73 years of marriage they remained together. Sadly, we lost mum. We arrived to find a kind carer consoling my father. We have all been blown away by all the kindness and understanding from every member of staff, all of them, no exceptions. We couldn't have found a better home. Consideration for a time of mourning for close family members was amazing. We stayed with our dad and said our goodbyes to mum. At these awful times, we felt privileged to be allowed to stay.
The care home manager has been fantastic throughout. Thank you, everyone.

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Review from John L (Son-in-law of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience

Since my mother-in-law, who has dementia went to Highfield two years ago, I and all the family have been very pleased with the home in general and the care she has received. We have had no concerns as to her welfare and safety during this time which is due to the excellent facilities and staff.
We

are even more pleased with this difficult time, where we have been unable to visit, to get regular email updates from the manager as to the current situation with regard to all the difficult issues they are having to deal with.
The manager and his staff are always available to take calls from us and have set up various ways we can contact our loved ones digitally.

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Review from Sally (Daughter of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience

Comparing Highfield to other Care homes (not necessarily locally) I feel Highfield has a lot of improving to do particularly in the dementia unit. The decoration is still ongoing and has made a difference in the corridors. However, the dementia lounge is very poor and definitely needs updating. When

I last saw it it was dark, plastic chairs and in desperate need of colour and some stimulation for the residents.

The bedrooms are pleasant enough but again could do with decoration and generally, there is a smell of urine throughout the home. However, positives are that generally, the staff appear friendly and happy to help. My relative also appears settled at the home and enjoys the singing activity. We were there for a fundraising event one time and there appeared to be a nice atmosphere although I think that the home manager who was running the event has now left.

All in all, I think there is still much work to be done and hopefully, the ongoing decoration will help smarten up the surroundings.

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Highfield Private Care Home

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