Barchester Paternoster House Care Home

Paternoster Hill, Waltham Abbey EN9 3JY
Review Us
9.8 102 Reviews
  • Barchester Paternoster House Care Home, Waltham Abbey
Paternoster House makes the most of extensive grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and skilled in care and support for older individuals.

A committed team works hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Care Provided by Barchester Paternoster House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1377

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Paternoster House Care Home to find out the exact price for your requirements.

Contact Barchester Paternoster House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Paternoster House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Flavia-Elena Sparhat (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (94)
  • Single Rooms with Ensuite Wet Room (2)

Barchester Paternoster House Care Home Reviews (102)

9.8

Barchester Paternoster House Care Home has a Review Score of 9.8 (9.765) out of 10, based on 19 reviews in the last 2 years.
Over all time Barchester Paternoster House Care Home has 102 reviews.

Overall Experience
  • 85
  • 16
  • 0
  • 0
  • 1
Date Published
  • 102
  • 2
  • 8
  • 19
  • 83
Reviewer Connection to Barchester Paternoster House Care Home
  • 25
  • 14
  • 11
  • 10
  • 7
  • 6
  • 5
  • 5
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 102, showing 101-102
Review from Pamela C (Daughter of Resident) published on 11 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care my mother is given, although my other can be fiery sometimes but the cares have so much compassion they know how to treat this. I feel I have no complaints whatsoever.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret M (Daughter of Resident) published on 11 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Paternoster's carers to be very efficient and their kindness far outweighs what she received in the last place. I am more than happy she is being cared for here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Barchester Paternoster House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Barchester Paternoster House Care Home is calculated as follows: ( (184 Excellents x 5) + (33 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 224 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Barchester Paternoster House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (11)

Flavia

Flavia Sparhat

Job Title: General Manager Joined: 2022

Hi, I’m Flavia, the General Manager here at Paternoster House Care Home. Welcome to our website!


I am exceptionally passionate about my vocation. I work very closely with all my team here at Paternoster House to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, passion for life, alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.


Thank you for taking the time to look further into what we have to offer you or your loved one. Please take the time to look at my staff team below in the home, who all play a vital role in day-to-day life at Paternoster House.


We operate a true open-door policy at Paternoster House, so please feel free to drop in and join us for a cup of tea, a piece of cake and a chat about life in our home.

Anu

Anu Kassis

Job Title: Deputy Manager Joined: 2017

Hello, my name is Anu and I am the Deputy Manager here at Paternoster House.  I am passionate about working with the elderly and I am focused on providing the best possible care for them. It is wonderful to work with such a wonderful team and in a beautiful home that offers our residents fulfilling lives.

Desislava

Desislava Sokolova

Job Title: Administrator Joined: 2023

Hello, my name is Desi and I’m the home administrator here at Paternoster House. It is a privilege to be able to provide support and advice to all our wonderful residents, their families and loved ones on the journey into care and throughout their stay within our home. I live local to Waltham Abbey, and in my spare time love to explore its historical buildings and beautiful surrounding countryside.

Janet

Janet Hitimana

Job Title: Clinical Lead

Hello, my name is Janet and I am the Clinical Lead here at Paternoster House. I loved working as a nurse in this home and being able to provide the best care possible for our residents. I am responsible for ensuring the highest standards of nursing care as well as a homely and caring environment for all our residents.

Oana

Oana Cospenda-Luca

Job Title: Head of Unit Joined: 2020

Hello, my name is Oana and I am Head of Unit within the Parklands Community here at Paternoster House. I ensure that residents are provided with a high standard of care and quality of life. I love Paternoster House and working with the team and residents here.

Folashade

Folashade Ojuade

Job Title: Care Practitioner

Hello, my name is Folashade and I am one of the Care Practitioners here at Paternoster House care home. I really enjoy working here and love giving care and support to all our residents to enrich their lives.

Angela

Angela Hawkins

Job Title: Activities Coordinator Joined: 2016

Hi, my name is Angela, known as Angie. I joined Paternoster House in April 2016 as a care assistant, I have a passion for enriching our residents' lives and leading the Activities Team means I can help them achieve their dreams, keep them motivated and happy.


I look forward to getting to know you and your loved ones. We are always open to new ideas, if you'd like to contact me, please call the home or email.


New entertainers are always welcome.

Roy

Roy Gill

Job Title: Head of Maintenance Joined: 2000

Hello, my name is Roy and I've had the pleasure of working here for over 25 years. As Head of Maintenance, I get to work with and support all departments. My main enjoyment comes from helping our wonderful residents, whether that be assisting them with the latest technology or simply putting up a new picture in their room, it gives me time to get to know them better. I love to garden and work with the activities team and our residents on the raised beds and have been known to do a spot of flower arranging!

Lynn

Lynn Brachtvogel

Job Title: Head of Housekeeping Joined: 2016

Hello, my name is Lynn and I'm the head of housekeeping here at Paternoster House. My role is to lead the team of housekeepers and laundry staff to ensure the home is kept clean to the highest of Barchester standards, and all resident clothing is cleaned to the manufacturer's guidelines.

Loraine

Loraine Mayers

Job Title: Administration Assistant Joined: 2020

Hello, my name is Loraine, and I am part of the administration team here at Paternoster House, working at reception. I started working here in 2020, and I greatly enjoy welcoming visitors into the home. It will usually be me answering the phone or opening the door. I love meeting and chatting with residents and their families.  

Marius

Marius Mogosanu

Job Title: Senior Carer Joined: 2020

Hello, my name is Marius and I am a Senior Carer here at Paternoster House. I love working here and being able to make a difference in the lives of our residents every day. My aim is to provide a warm and caring environment for all of the residents.

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