Barchester Paternoster House Care Home

Paternoster Hill, Waltham Abbey EN9 3JY
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9.8 100 Reviews
  • Barchester Paternoster House Care Home, Waltham Abbey
Paternoster House makes the most of extensive grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and skilled in care and support for older individuals.

A committed team works hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Paternoster House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Corina Popescu (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (94)
  • Single Rooms with Ensuite Wet Room (2)

Barchester Paternoster House Care Home Reviews (100)

9.8

Barchester Paternoster House Care Home has a Review Score of 9.8 (9.827) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Paternoster House Care Home has 100 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Paternoster House Care Home
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Review from J B (Son of Resident) published on 26 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall I am very pleased with the care provided by this home for my mother. She is eating good meals regularly, keeping busy and making friends - what else can we ask for? They keep us updated with pictures of what she gets up to which is a nice touch.
Reply from Mihaela Munteanu, General Manager at Barchester Paternoster House Care Home

Thank you for your kind review. We are pleased that your mother is enjoying her stay with us.

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Review from R P (Resident) assisted by family/friend published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm welcome and excellent care from all the nurses and carers. Very friendly and kind. The rooms and the laundry are all cleaned nicely daily. The food is very good and the kitchen staff friendly. The maintenance team have been amazing and take action immediately. Very efficient GP and medical
team on hand. Overall an excellent care home, efficiently run with high standard nursing and carers.
Reply from Mihaela Munteanu, General Manager at Barchester Paternoster House Care Home

Thank you for your kind review. We are pleased that you find our standard of care excellent - we strive to provide outstanding care for all of our residents.

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Review from Eric B (Husband of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home has a high standard and I am surprised it is only rated 'Good'.
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Review from Margaret D (Wife of Resident) published on 11 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think the place is marvellous, pleasant and clean and the care is excellent. I, however, think there is room for improvement on activities.
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Review from Malcolm S (Resident) published on 5 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the first place I have been treated like a human being in a long time and I do not want to leave until the all mighty calls my time. Peace and love. Peace and joy.
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Review from Clive D (Husband of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in the home for many years. She has always been well cared for with dignity and love. Personal care and hygiene is excellent. There is never any smells in the home which says it all. Stable staff and a good team who all work well together. Lots of patience and understanding. They really
care.
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Review from Iain S (Son of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found that the staff are conscientious, attentive and kind to all the residents.
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Review from H G (Niece of Resident) published on 8 August 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Aunt was a resident at this home since February 2017, the cost of £1400 pounds per week for her care was extremely high for the care given. My aunt was bed bound and on a feeding tube, she had dementia and could be aggressive. Her care was never fully correct causing the deterioration of her health
with lots of further health problems. The staff require better training on dementia and how to properly look after patients in their care. When my aunt passed away we did not even receive a phone call to offer condolences or the offer of help when we went to collect her belongings. The least the staff and management could have done was send to a card of condolences. During my aunts time there, many concerns were raised but never properly dealt with and if they were dealt with they took a long time for answers.
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Review from D S (Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the staff who are very good. Staff are caring and management do listen. A five star home.
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Review from David T (Son of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father has received since he first came in has, in my opinion, been of a very high standard. As far as I can tell, the ongoing care is still of the highest standard.
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Review from C J (Husband of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is looked after very well and the unit sister is exceptionally good. Staff are very kind.
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Review from Eileen M (Wife of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I look forward to coming here, it's so friendly and everybody calls me by name. I know my husband is being well looked after.
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Review from Anne W (Wife of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has dementia and he cannot walk. He has been at Paternoster for over 18 months. He is looked after very well, with kindness, dignity and his physical and medical needs are thoroughly provided for. The carers are always cheerful, friendly and professional. His bedroom and the living areas
(lounge and dining room) are bright, clean, pleasant and well maintained. Because of all this, he settled in quickly and now seems content and happy most of the time. I visit frequently (roughly every other day for about 1 hour) and he greets me with pleasure, but is usually not at all anxious when I leave. I am very happy with my husband's care in Paternoster.
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Review from G J (Wife of Resident) published on 17 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has a very warm and welcoming atmosphere.
All the staff throughout the organisation are friendly and caring. The residents are treated as individuals and the staff are fully aware of their preferences and their personalities and will always try to ensure that all their interactions with the
individual take their preferences into account.
The staff will always try to inject humour into the residents' days to make the residents' days more pleasant.
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Review from Paula B (Daughter-in-law of Resident) published on 3 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Wonderful care. Mother in law is a resident here. Palliative care. Staff are very friendly and caring. Very pleased especially with her key worker. A lady who really cares for her patients.
Would not hesitate to recommend.
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Review from A W (Wife of Resident) published on 22 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in the dementia unit for about 6 months. He settled in well thanks to the kindness and care of the staff and on most days he is contented and in a good frame of mind. (Though sometimes a bit sleepy) he particularly enjoys music therapy sessions which happen once or twice a month
and he likes listening to a male singer and to be involved in ball therapy (which has happened once so far.) He also likes activities round a table (picture bingo etc) He is still rather resistant to some aspects of personal care but I think this is improving.
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Review from Richard G (Son of Resident) published on 20 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident since last year. Staff are excellent, kind and caring. I feel safe knowing my mother is well looked after.
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Review from Susan B (Sister of Resident) published on 18 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only met with very helpful and polite staff. I have never made prior appointment for seeing my brother but he is always clean, comfortable and happy about his circumstances.
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Review from Pamela C (Daughter of Resident) published on 11 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care my mother is given, although my other can be fiery sometimes but the cares have so much compassion they know how to treat this. I feel I have no complaints whatsoever.
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Review from Margaret M (Daughter of Resident) published on 11 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Paternoster's carers to be very efficient and their kindness far outweighs what she received in the last place. I am more than happy she is being cared for here.
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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Barchester Paternoster House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.827 for Barchester Paternoster House Care Home is calculated as follows: ( (243 Excellents x 5) + (33 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 284 Ratings = 4.827
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Paternoster House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (12)

Corina

Corina Popescu

Job Title: General Manager Joined: 2024

Hi. My name is Corina and I am General Manager here at Paternoster House.


My team and I take great pride in providing wonderful care to all our residents. I am a qualified General Nurse, I also have a master's degree in Business Administration in Health and Social Care which has given me the knowledge and direction to be effective in my job role.


As the General Manager I lead the team to provide care in a holistic approach to our residents. We involve families in all our decision-making and are always looking for ways to improve. The most important part of my job is to provide meaning to people's lives and understand and nurture them.


I take pride in championing others to be the best they can be in their job role. Working in partnership with residents, families and professionals are my core values.  A whole team approach to individual care is at the heart of Paternoster House and my door is always open.


Please do pop in and have a coffee and a chat with me.

Anu

Anu Kassis

Job Title: Deputy Manager Joined: 2017

Hello, my name is Anu and I am the Deputy Manager here at Paternoster House.  I am passionate about working with the elderly and I am focused on providing the best possible care for them. It is wonderful to work with such a wonderful team and in a beautiful home that offers our residents fulfilling lives.

Desislava

Desislava Sokolova

Job Title: Administrator Joined: 2023

Hello, my name is Desi and I’m the home administrator here at Paternoster House. It is a privilege to be able to provide support and advice to all our wonderful residents, their families and loved ones on the journey into care and throughout their stay within our home. I live local to Waltham Abbey, and in my spare time love to explore its historical buildings and beautiful surrounding countryside.

Janet

Janet Hitimana

Job Title: Clinical Lead

Hello, my name is Janet and I am the Clinical Lead here at Paternoster House. I loved working as a nurse in this home and being able to provide the best care possible for our residents. I am responsible for ensuring the highest standards of nursing care as well as a homely and caring environment for all our residents.

Oana

Oana Cospenda-Luca

Job Title: Head of Unit Joined: 2020

Hello, my name is Oana and I am Head of Unit within the Parklands Community here at Paternoster House. I ensure that residents are provided with a high standard of care and quality of life. I love Paternoster House and working with the team and residents here.

Folashade

Folashade Ojuade

Job Title: Care Practitioner

Hello, my name is Folashade and I am one of the Care Practitioners here at Paternoster House care home. I really enjoy working here and love giving care and support to all our residents to enrich their lives.

Evan

Evan Sansssy

Job Title: Head Chef Joined: 2024

Hello my name is Evan and I'm the Head Chef here at Paternoster House.

Angela

Angela Hawkins

Job Title: Activities Coordinator Joined: 2016

Hi, my name is Angela, known as Angie. I joined Paternoster House in April 2016 as a care assistant, I have a passion for enriching our residents' lives and leading the Activities Team means I can help them achieve their dreams, keep them motivated and happy.


I look forward to getting to know you and your loved ones. We are always open to new ideas, if you'd like to contact me, please call the home or email.


New entertainers are always welcome.

Roy

Roy Gill

Job Title: Head of Maintenance Joined: 2000

Hello, my name is Roy and I've had the pleasure of working here for over 25 years. As Head of Maintenance, I get to work with and support all departments. My main enjoyment comes from helping our wonderful residents, whether that be assisting them with the latest technology or simply putting up a new picture in their room, it gives me time to get to know them better. I love to garden and work with the activities team and our residents on the raised beds and have been known to do a spot of flower arranging!

Lynn

Lynn Brachtvogel

Job Title: Head of Housekeeping Joined: 2016

Hello, my name is Lynn and I'm the head of housekeeping here at Paternoster House. My role is to lead the team of housekeepers and laundry staff to ensure the home is kept clean to the highest of Barchester standards, and all resident clothing is cleaned to the manufacturer's guidelines.

Lorraine

Lorraine Mayers

Job Title: Administration Assistant Joined: 2020

Hello, my name is Lorraine and I am part of the administration team here at Paternoster House working on reception. I started working here in 2020 and I greatly enjoy welcoming visitors into the home, it will usually be myself answering the phone or opening the door. I love meeting and chatting with residents and their families.  

Marius

Marius Mogosanu

Job Title: Senior Carer Joined: 2020

Hello, my name is Marius and I am a Senior Carer here at Paternoster House. I love working here and being able to make a difference in the lives of our residents every day. My aim is to provide a warm and caring environment for all of the residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Paternoster House Care Home to verify any information. View our terms and conditions. Barchester Paternoster House Care Home has an Enhanced Service - more info.