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Barchester Paternoster House Care Home

Paternoster Hill, Waltham Abbey, Essex EN9 3JY
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Barchester Paternoster House Care Home, Waltham Abbey
Barchester Paternoster House Care Home, Waltham Abbey
Barchester Paternoster House Care Home, Waltham Abbey

Paternoster House makes the most of extensive grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and skilled in care and support for older individuals.

A committed team works hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the...  

Care Provided by Barchester Paternoster House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,377N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Paternoster House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Flavia-Elena Sparhat(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (94)
  • Single Rooms with ensuite Wet Room (2)

Barchester Paternoster House Care Home Reviews (109)

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9.8

Barchester Paternoster House Care Home has a Review Score of 9.8 (9.767) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Paternoster House Care Home has 109 reviews.

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Showing 109 reviews matching selected criteria
Review from Sandra (Partner of Resident) published on 30 November 2020 Submitted via Website
Overall Experience

The staff at Paternoster are caring, friendly and very professional. My Partner has been in the home for nearly 3 years now and is very settled and well cared for. The lockdown has been particularly hard for both of us but Paternoster has been wonderful and nothing has been too much trouble in making the window visits as nice as possible for everyone. Although I would normally visit every evening I have no worries that my partner is being well looked after during this difficult time. I would like to thank all the staff at Paternoster but in particular the staff on Memory Lane for all the care and hard work they provide every day for the residents to feel safe and well cared for.

Reply from Zoe King, Acting General Manager at Barchester Paternoster House Care Home
We are very grateful for your kind words. Thank you so much for taking the time to share your review with us and the community.

Your continued support is very much appreciated and it will continue to motivate our staff in providing the best quality of care.

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Review from Glynis P (Daughter of Resident) published on 30 November 2020 Submitted via Website
Overall Experience

We are very happy with the way Meadowlands care for our Dad. Always willing to deal with any queries we have and help Dad with the phone so that we can have a chat. They all seem very dedicated and genuinely caring. The Activities team have facilitated garden and window visits so as to help us keep the contact going through Covid. Lovely Care Home.

Reply from Simona Ciuperca, Acting General Manager at Barchester Paternoster House Care Home

Thank you very much for your feedback and for your continuous support. We really appreciate you taking the time out to share your experience with us.

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Review from Ruth B (Daughter of Resident) published on 21 October 2020 Submitted via Website
Overall Experience

I have been really impressed by the dedication and hard work of the OT staff during COVID. My elderly mother has been supported in many ways to ensure that she is still able to visit my father, and whilst COVID has made visits challenging, my mother has been helped to understand the changes and also enabled to have time with my father which is important for both of them. Communication from the OT staff has been good, and I feel that my father is being supported.

Reply from Simona Ciuperca, Acting General Manager at Barchester Paternoster House Care Home

Thank you very much for your kind comments. It is very much appreciated .

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Review from M H (Daughter of Resident) published on 12 October 2020 Submitted via Postal Card
Overall Experience

Considering we are in lockdown, the care of my father is a priority. The only thing I would like to see is that we are allowed visits to the rooms. The staff have taken every precaution to keep him safe, but it's frustrating sitting outside. But the way you keep him safe is excellent; everything is done to a high standard. Staff are excellent and friendly.

Reply from Simona Ciuperca, Acting General Manager at Barchester Paternoster House Care Home

Thank you very much for your comments. We are hoping to have out Pods installed soon.

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Review from G N (Husband of Resident) published on 26 August 2020 Submitted via Postal Card
Overall Experience
I had my first meeting with my wife since lockdown, 4 months ago. It was arranged very well by the activities team, who were at hand during my visit to assist and made me feel at ease and comfortable.

All the staff at Paternoster House have always been helpful and supportive. The staff in the Parklands unit have always been supportive and keep me updated on my wife's progress. Thank you so much for caring for my wife. Thank you.

Reply from Zoe King, Acting General Manager at Barchester Paternoster House Care Home

Thank you for your nice comments.

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Review from Janet F (Wife of Resident) published on 26 August 2020 Submitted via Postal Card
Overall Experience

I have been very happy with the care provided to my husband over the years. The grounds have been lovely to use in the good weather. Activities for special occasions have been really good fun.

Reply from Zoe King, Acting General Manager at Barchester Paternoster House Care Home

Thank you for your lovely comments. We have a lovely garden and I am pleased that we have been able to use it over the summer months with the nice weather we have had.

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Review from J B (Son of Resident) published on 24 August 2020 Submitted via Postal Card
Overall Experience

Very happy with the care which the resident receives, we feel that he is treated as a member of their own family. The communication from the home has been excellent during the lockdown and we appreciate the visit today.

Reply from Zoe King, Acting General Manager at Barchester Paternoster House Care Home

It was so nice to read that you feel we have a family feel here at the home, we do consider our lovely residents as part of our family and there is a lovely atmosphere in the home. Thank you for your lovely comments.

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Review from A B (Daughter of Resident) published on 18 August 2020 Submitted via Postal Card
Overall Experience

It has been amazing to see my dad today after four months. He has been well looked after and supported during this difficult time. We, as his family, are very thankful to all the staff for looking after him during the pandemic.

Reply from Zoe King, Acting General Manager at Barchester Paternoster House Care Home

Your lovely comments will be shared with the staff, thank you so much. I am pleased that your visit went so well and you were able to enjoy some quality time with your dad.

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Review from E B (Daughter of Resident) published on 18 August 2020 Submitted via Postal Card
Overall Experience

Mum settled in really quickly and was so different from how she had been in a previous home. She seems happy and comfortable here. All of the staff are always friendly and happy to help. Our family feels very comfortable with Mum being here, as we know she is well looked after.

Reply from Zoe King, Acting General Manager at Barchester Paternoster House Care Home

Thank you so much for the wonderful comments. We are pleased that mum has settled in well and that you feel comfortable with her being here. I will pass on your lovely comments to the staff.

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Review from J B (Son of Resident) published on 26 June 2020 Submitted via Website
Overall Experience

Overall I am very pleased with the care provided by this home for my mother. She is eating good meals regularly, keeping busy and making friends - what else can we ask for? They keep us updated with pictures of what she gets up to which is a nice touch.

Reply from Mihaela Munteanu, General Manager at Barchester Paternoster House Care Home

Thank you for your kind review. We are pleased that your mother is enjoying her stay with us.

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Review from R P (Resident / Service User) published on 25 February 2020 Submitted via Postal Card
Overall Experience

A very warm welcome and excellent care from all the nurses and carers. Very friendly and kind. The rooms and the laundry are all cleaned nicely daily. The food is very good and the kitchen staff friendly. The maintenance team have been amazing and take action immediately. Very efficient GP and medical team on hand. Overall an excellent care home, efficiently run with high standard nursing and carers.

Reply from Mihaela Munteanu, General Manager at Barchester Paternoster House Care Home

Thank you for your kind review. We are pleased that you find our standard of care excellent - we strive to provide outstanding care for all of our residents.

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Review from Eric B (Husband of Resident) published on 2 August 2019 Submitted via Postal Card
Overall Experience

This home has a high standard and I am surprised it is only rated 'Good'.

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Review from Margaret D (Wife of Resident) published on 11 March 2019 Submitted via Website
Overall Experience

I think the place is marvellous, pleasant and clean and the care is excellent. I, however, think there is room for improvement on activities.

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Review from Malcolm S (Resident / Service User) published on 5 February 2019 Submitted via Postal Card
Overall Experience

This is the first place I have been treated like a human being in a long time and I do not want to leave until the all mighty calls my time. Peace and love. Peace and joy.

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Review from Clive D (Husband of Resident) published on 21 December 2018 Submitted via Postal Card
Overall Experience

My wife has been in the home for many years. She has always been well cared for with dignity and love. Personal care and hygiene is excellent. There is never any smells in the home which says it all. Stable staff and a good team who all work well together. Lots of patience and understanding. They really care.

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Review from Iain S (Son of Resident) published on 21 December 2018 Submitted via Postal Card
Overall Experience

I have found that the staff are conscientious, attentive and kind to all the residents.

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Review from H G (Niece of Resident) published on 8 August 2018 Submitted via Website
Overall Experience

My Aunt was a resident at this home since February 2017, the cost of £1400 pounds per week for her care was extremely high for the care given. My aunt was bed bound and on a feeding tube, she had dementia and could be aggressive. Her care was never fully correct causing the deterioration of her health with lots of further health problems. The staff require better training on dementia and how to properly look after patients in their care. When my aunt passed away we did not even receive a phone call to offer condolences or the offer of help when we went to collect her belongings. The least the staff and management could have done was send to a card of condolences. During my aunts time there, many concerns were raised but never properly dealt with and if they were dealt with they took a long time for answers.

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Review from D S (Resident / Service User) published on 12 July 2018 Submitted via Postal Card
Overall Experience

I like the staff who are very good. Staff are caring and management do listen. A five star home.

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Review from David T (Son of Resident) published on 3 July 2018 Submitted via Postal Card
Overall Experience

The care my father has received since he first came in has, in my opinion, been of a very high standard. As far as I can tell, the ongoing care is still of the highest standard.

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Review from C J (Husband of Resident) published on 31 January 2018 Submitted via Postal Card
Overall Experience

My wife is looked after very well and the unit sister is exceptionally good. Staff are very kind.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 September 2021
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 21 July 2026

We have availability for immediate placements including respite and permanent stays.

News (164) & Events (3)

News
  • 22 Jul 2026

    Our respite holiday stays provide a welcoming, home away from home break. During your stay, you can join a varied programme of activates, entertainment and social events. Or you may...

  • 21 Jul 2026

    Such a lovely afternoon out and about in the sunshine ?? We enjoyed a peaceful stroll through Waltham Abbey gardens feeding the ducks, ??followed by a beautiful visit to Waltham...

  • 21 Jul 2026

    Such a lovely afternoon out and about in the sunshine ?? We enjoyed a peaceful stroll through Waltham Abbey gardens feeding the ducks, ??followed by a beautiful visit to Waltham...

Upcoming Events

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Paternoster House Care Home.

Meet the Team (11)

Flavia Sparhat
Flavia SparhatJob Title:General ManagerJoined: 2022

Hi, I’m Flavia, the General Manager here at Paternoster House Care Home. Welcome to our website!

I am exceptionally passionate about my vocation. I work very closely with all my team here at Paternoster House to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, passion for life, alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.

Thank you for taking the time to look further into what we have to offer you or your loved one. Please take the time to look at my staff team below in the home, who all play a vital role in day-to-day life at Paternoster House.

We operate a true open-door policy at Paternoster House, so please feel free to drop in and join us for a cup of tea, a piece of cake and a chat about life in our home.

Anu Kassis
Anu KassisJob Title:Deputy ManagerJoined: 2017

Hello, my name is Anu and I am the Deputy Manager here at Paternoster House. I am passionate about working with the elderly and I am focused on providing the best possible care for them. It is wonderful to work with such a wonderful team and in a beautiful home that offers our residents fulfilling lives.

Desislava Sokolova
Desislava SokolovaJob Title:AdministratorJoined: 2023

Hello, my name is Desi and I’m the home administrator here at Paternoster House. It is a privilege to be able to provide support and advice to all our wonderful residents, their families and loved ones on the journey into care and throughout their stay within our home. I live local to Waltham Abbey, and in my spare time love to explore its historical buildings and beautiful surrounding countryside.

Janet Hitimana
Janet HitimanaJob Title:Clinical Lead

Hello, my name is Janet and I am the Clinical Lead here at Paternoster House. I loved working as a nurse in this home and being able to provide the best care possible for our residents. I am responsible for ensuring the highest standards of nursing care as well as a homely and caring environment for all our residents.

Oana Cospenda-Luca
Oana Cospenda-LucaJob Title:Head of UnitJoined: 2020

Hello, my name is Oana and I am Head of Unit within the Parklands Community here at Paternoster House. I ensure that residents are provided with a high standard of care and quality of life. I love Paternoster House and working with the team and residents here.

Folashade Ojuade
Folashade OjuadeJob Title:Care Practitioner

Hello, my name is Folashade and I am one of the Care Practitioners here at Paternoster House care home. I really enjoy working here and love giving care and support to all our residents to enrich their lives.

Angela Hawkins
Angela HawkinsJob Title:Activities CoordinatorJoined: 2016

Hi, my name is Angela, known as Angie. I joined Paternoster House in April 2016 as a care assistant, I have a passion for enriching our residents' lives and leading the Activities Team means I can help them achieve their dreams, keep them motivated and happy.

I look forward to getting to know you and your loved ones. We are always open to new ideas, if you'd like to contact me, please call the home or email.

New entertainers are always welcome.

Roy Gill
Roy GillJob Title:Head of MaintenanceJoined: 2000

Hello, my name is Roy and I've had the pleasure of working here for over 25 years. As Head of Maintenance, I get to work with and support all departments. My main enjoyment comes from helping our wonderful residents, whether that be assisting them with the latest technology or simply putting up a new picture in their room, it gives me time to get to know them better. I love to garden and work with the activities team and our residents on the raised beds and have been known to do a spot of flower arranging!

Lynn Brachtvogel
Lynn BrachtvogelJob Title:Head of HousekeepingJoined: 2016

Hello, my name is Lynn and I'm the head of housekeeping here at Paternoster House. My role is to lead the team of housekeepers and laundry staff to ensure the home is kept clean to the highest of Barchester standards, and all resident clothing is cleaned to the manufacturer's guidelines.

Loraine Mayers
Loraine MayersJob Title:Administration AssistantJoined: 2020

Hello, my name is Loraine, and I am part of the administration team here at Paternoster House, working at reception. I started working here in 2020, and I greatly enjoy welcoming visitors into the home. It will usually be me answering the phone or opening the door. I love meeting and chatting with residents and their families.

Marius Mogosanu
Marius MogosanuJob Title:Senior CarerJoined: 2020

Hello, my name is Marius and I am a Senior Carer here at Paternoster House. I love working here and being able to make a difference in the lives of our residents every day. My aim is to provide a warm and caring environment for all of the residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Paternoster House Care Home to verify any information. View our terms and conditions. Barchester Paternoster House Care Home has an Enhanced Service -more info.