Barchester Paternoster House Care Home

Paternoster Hill, Waltham Abbey EN9 3JY
Review Us
9.8 100 Reviews
  • Barchester Paternoster House Care Home, Waltham Abbey
Paternoster House makes the most of extensive grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and skilled in care and support for older individuals.

A committed team works hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Paternoster House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Corina Popescu (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (94)
  • Single Rooms with Ensuite Wet Room (2)

Barchester Paternoster House Care Home Reviews (100)

9.8

Barchester Paternoster House Care Home has a Review Score of 9.8 (9.827) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Paternoster House Care Home has 100 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Paternoster House Care Home
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Total of 100, showing 1-20
Review from Claundine A (Friend of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend each month and always ask her if she is okay and happy here - always replied yes. The team here are wonderful.
The lounges both lovely and we enjoy doing the puzzles here. Thank you for caring for my friend.
Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you so much for your review of our home and the care we provide your friend. It is wonderful to receive such praise for our staff, and the facilities we provide the residents within our home, and visitors. I will be sure to share your positive feedback with the whole team.

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Review from D S (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Paternoster has taken good care of my dad for some six weeks now. The home is of a high standard, clean and well furnished. A great activities team work hard to create a fun environment. Food menu is carried and sufficient. One to one care has been very good. Garden area could be improved. Overall a
good experience had by my father.
Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your positive feedback on the care we provide; its a pleasure having your father here at Paternoster House.

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Review from J H (Respite Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone was helpfull and friendly. Care provided was good. Person centred care plan in place including nutritional needs. Great activities catered for specific interests too. Care home was very clean. Rooms were clean and comforting.
Reply from Cornia Popescu, General Manager at Barchester Paternoster House Care Home

Thank you so much for your wonderful five-star review of our home and the care we provide. I feel proud to share such positive feedback with the teams here at Paternoster House. It was a pleasure to have you stay, please feel free to visit at any time, join our activities or simple relax in the caf. We're here for you should you ever need us.

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Review from J W (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Once again very happy with the care Mum received whilst we were away. All staff are so friendly and welcoming. The home is clean and very well laid out. Mum was encouraged to participated in activities. When she came home, she settled back very quickly, I will be using Paternoster house again, many
thanks.
Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your wonderful review of the respite care we provide within the home, it is always a pleasure to have your mum with us and we look forward to her next stay.

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Review from Geozgio N (Husband of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the home, they look after my wife very well. All are always willing to help me and my wife.
Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for taking the time to provide such a wonderful review of our home. It is a pleasure to care for your wife, you are both very much part of the Paternoster Family. I will be sure to share your feedback with the whole team.

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Review from Peter C (Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It took me a few weeks to settle in and now I'm very happy and receiving good care and support from lovely, caring staff. Always something happening, I join in most activities, including visits out, especially a local pub.
Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your lovely review of the care we provide, it's our absolute pleasure having you as part of the overall Paternoster family.

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Review from Louise T (Daughter of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has only been at the home a short time but the friendly staff and their sweet nature has not gone unnoticed. They're kind and understanding of his illness and his other long-term issues have been outstanding. The colour has been put back in his cheeks and his health has been nursed back to where
it should have been. I feel so much more comfortable now to know he is in the safest hands he can be.
Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you so very much for your kind comments and feedback on the care we provide here at Paternoster House. It is a privilege for us to have your father staying with us and a joy to hear you say his health and well-being have improved. I'm proud of the Paternoster team and will be sure to share your wonderful review with them all.

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Review from P H (Son of Resident) published on 28 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Paternoster are always attentive to the resident's needs.
I see this whenever I visit.
The decor within the building is very nice and gives a real sense of home.
I have seen on numerous occasions where the residents engage with smaller animals etc. which brings so much pleasure to those
who reside at Paternoster.
The residents are encouraged to get involved with activities and they do.
The management is very friendly and helpful.
Always a pleasure when visiting.
Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you so much for your positive five-star review of our home, staff and the care we provide. We strive to provide the very best care for all our residents and visitors to Paternoster House. I will be sure to share your feedback with everyone.

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Review from Kelly R (Daughter of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well looked after, staff are compassionate and caring.
Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your wonderful review of the care we provide your mum here at Paternoster House, it's a privilege to do so. I will be sure to share your comments with the team, it means so much to all the staff.

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Review from C E (Respite Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found all the staff with whom I came in contact to be very kind, caring, thoughtful, and helpful. Unfortunately for most of my stay, I had very little appetite after my operation and was unable to make the most of a very varied and interesting-looking menu.
The various facilities e.g sitting room
were comfortable and attractive and impressed my visitors.
Thank you to all the staff for always making sure my stay was as comfortable as possible and being so helpful.
Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your positive review of our home following your respite stay with us. It means so much to our staff to hear such wonderful feedback on the care they provide. You're more than welcome to visit again and have a complimentary lunch with us at any time. We would love to treat you to our fine dining experience whenever you feel up to it.

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Review from Terry D (Partner of Resident) published on 13 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really lovely staff and very caring nurses. I was made to feel very welcome myself as well as my partner receiving excellent care in her last few days.
Barchester Paternoster House Care Home is a lively care home with very bright and airy feel to it and lovely areas to sit and relax.
Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

It was an honour for us to care for your loved one. Thank you for taking the time to send such a positive review of our home, and the care we provide; it means so much to all our staff.

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Review from C T (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad came to Barchester Paternoster House Care Home after a stroke. He has lived there for two years now and is very happy and content.
I find all the staff on Dad's unit very kind and helpful and really understand his needs.
I would highly recommend Paternoster House.
Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you so much for your glowing review and recommendation of the care we provide here at Paternoster House. It is our pleasure to care for your father and I will be sure to share your positive feedback with the team.

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Review from Lorraine B (Daughter of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father's time at Barchester Paternoster House Care Home was short and he was unaware of where he was due to illness.
However, the care he received was good, staff being very helpful and supportive to family.
Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for taking the time to provide your review of the care we provide. It's been a privilege to have your father in our care.

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Review from Pam B (Daughter of Resident) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for six weeks. My immediate first impression was how beautifully Barchester Paternoster House Care Home was decorated and how tastefully the rooms are furnished. I then met with the staff and was aware, at once, how friendly, caring and concerned they would be for the welfare
of my mum. Since living here, I can see the effort made to include Mum into the social activities and the huge commitment by social staff to ensure residents are entertained with a good variety of things to see and do. It is a pleasure to visit and be encouraged to share experiences and events with our treasured mum. I have every confidence in the care of Paternoster.
Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your wonderful review of our home and the care we provide. It makes me proud to hear such lovely comments about the staff here at Paternoster, the care and consideration they take to enrich the lives of our residents. I will be sure to share your feedback with them all.

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Review from D B (Resident) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I stay here and happy with the service. The carers are helpful.
Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for taking the time to provide your five-star review of life within our home. It is a pleasure having you as part of the Paternoster family. I will be sure to share your comments with all the staff.

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Review from D H (Resident) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are very good. Being here, I am close to my family. I have made friends with most people. Yes, I do enjoy life here.
Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your lovely review, it is a pleasure having you live with us here at Paternoster. I will be sure to share your comments with all the staff.

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Review from Marianna M (Granddaughter of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan came to the home just before Christmas 2023 and I and the rest of the family are blown away by the care my nan is receiving. I come in as much as I can and each time she seems more and more healthier and happy. The staff across the home are extremely friendly and have massively reassured us as
a family that my nan is being well looked after and is happy to be here.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Paternoster House Care Home

Thank you very much for taking the time to review Paternoster House; the team will be so happy to hear this review as they really do all they can to give our residents the best quality of life.

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Review from Andrew M (Son of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum, unfortunately, suffers from dementia and her care needs are complex, thankfully we have found a great home where she is cared for and her needs are met perfectly. Visiting regularly for a number of months now has allowed us to see how the staff of Parklands not only care for our mum but also
all the residents in the home.
They are not only extremely professional in their care they also show respect and genuine fondness for all the residents in their care.
As a family, we are grateful that we have found a place where our mum is safe and cared for which befits the love we have for her.
Thank you, Paternoster, and particularly the ladies of Parklands.
We would 100% recommend this care home for your loved one.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Paternoster House Care Home

Thank you for such kind feedback the team will so appreciate you taking the trouble to write this review, they have an absolute focus on person-centred care. We are so pleased you are happy with all aspects of Mum's care here at Paternoster House.

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Review from John C (Respite Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came here for a week, I was very upset, but everyone put themselves out to put me at ease, day and night. I had a complete washdown every day. My medication was always on time. All the staff were always asking if I was ok. The cher always came out of the kitchen to speak to me. The lady at reception
always made my family welcome. Overall, it is a rest home but made more of a hotel with medical care. I will be back as a visitor as I was invited and I will do some charity music shown very soon to say thank you.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Paternoster House Care Home

Thank you so much for such a lovely review; it is wonderful to hear the whole team working together to make your stay such a pleasure. We would love you to come back and play for the residents, and we very much look forward to welcoming you back.

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Review from Linda B (Sister-in-law of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my sister-in-law and I am very impressed with everyone and all the activities that happen within. It is so nice that I can come anytime and join in. The staff are all so happy and the residents are as well.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Paternoster House Care Home

Thank you very much for taking the time to review Paternoster House, the team will be so pleased with your feedback, they all love their job and working with the residents to give them the best quality of life.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Barchester Paternoster House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.827 for Barchester Paternoster House Care Home is calculated as follows: ( (243 Excellents x 5) + (33 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 284 Ratings = 4.827
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Paternoster House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (12)

Corina

Corina Popescu

Job Title: General Manager Joined: 2024

Hi. My name is Corina and I am General Manager here at Paternoster House.


My team and I take great pride in providing wonderful care to all our residents. I am a qualified General Nurse, I also have a master's degree in Business Administration in Health and Social Care which has given me the knowledge and direction to be effective in my job role.


As the General Manager I lead the team to provide care in a holistic approach to our residents. We involve families in all our decision-making and are always looking for ways to improve. The most important part of my job is to provide meaning to people's lives and understand and nurture them.


I take pride in championing others to be the best they can be in their job role. Working in partnership with residents, families and professionals are my core values.  A whole team approach to individual care is at the heart of Paternoster House and my door is always open.


Please do pop in and have a coffee and a chat with me.

Anu

Anu Kassis

Job Title: Deputy Manager Joined: 2017

Hello, my name is Anu and I am the Deputy Manager here at Paternoster House.  I am passionate about working with the elderly and I am focused on providing the best possible care for them. It is wonderful to work with such a wonderful team and in a beautiful home that offers our residents fulfilling lives.

Desislava

Desislava Sokolova

Job Title: Administrator Joined: 2023

Hello, my name is Desi and I’m the home administrator here at Paternoster House. It is a privilege to be able to provide support and advice to all our wonderful residents, their families and loved ones on the journey into care and throughout their stay within our home. I live local to Waltham Abbey, and in my spare time love to explore its historical buildings and beautiful surrounding countryside.

Janet

Janet Hitimana

Job Title: Clinical Lead

Hello, my name is Janet and I am the Clinical Lead here at Paternoster House. I loved working as a nurse in this home and being able to provide the best care possible for our residents. I am responsible for ensuring the highest standards of nursing care as well as a homely and caring environment for all our residents.

Oana

Oana Cospenda-Luca

Job Title: Head of Unit Joined: 2020

Hello, my name is Oana and I am Head of Unit within the Parklands Community here at Paternoster House. I ensure that residents are provided with a high standard of care and quality of life. I love Paternoster House and working with the team and residents here.

Folashade

Folashade Ojuade

Job Title: Care Practitioner

Hello, my name is Folashade and I am one of the Care Practitioners here at Paternoster House care home. I really enjoy working here and love giving care and support to all our residents to enrich their lives.

Evan

Evan Sansssy

Job Title: Head Chef Joined: 2024

Hello my name is Evan and I'm the Head Chef here at Paternoster House.

Angela

Angela Hawkins

Job Title: Activities Coordinator Joined: 2016

Hi, my name is Angela, known as Angie. I joined Paternoster House in April 2016 as a care assistant, I have a passion for enriching our residents' lives and leading the Activities Team means I can help them achieve their dreams, keep them motivated and happy.


I look forward to getting to know you and your loved ones. We are always open to new ideas, if you'd like to contact me, please call the home or email.


New entertainers are always welcome.

Roy

Roy Gill

Job Title: Head of Maintenance Joined: 2000

Hello, my name is Roy and I've had the pleasure of working here for over 25 years. As Head of Maintenance, I get to work with and support all departments. My main enjoyment comes from helping our wonderful residents, whether that be assisting them with the latest technology or simply putting up a new picture in their room, it gives me time to get to know them better. I love to garden and work with the activities team and our residents on the raised beds and have been known to do a spot of flower arranging!

Lynn

Lynn Brachtvogel

Job Title: Head of Housekeeping Joined: 2016

Hello, my name is Lynn and I'm the head of housekeeping here at Paternoster House. My role is to lead the team of housekeepers and laundry staff to ensure the home is kept clean to the highest of Barchester standards, and all resident clothing is cleaned to the manufacturer's guidelines.

Lorraine

Lorraine Mayers

Job Title: Administration Assistant Joined: 2020

Hello, my name is Lorraine and I am part of the administration team here at Paternoster House working on reception. I started working here in 2020 and I greatly enjoy welcoming visitors into the home, it will usually be myself answering the phone or opening the door. I love meeting and chatting with residents and their families.  

Marius

Marius Mogosanu

Job Title: Senior Carer Joined: 2020

Hello, my name is Marius and I am a Senior Carer here at Paternoster House. I love working here and being able to make a difference in the lives of our residents every day. My aim is to provide a warm and caring environment for all of the residents.

Frequently Asked Questions about Barchester Paternoster House Care Home

What types of Care is Barchester Paternoster House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Paternoster House Care Home have?

There are 94 Single Rooms.

What are the Facilities & Services at Barchester Paternoster House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Paternoster House Care Home to the centre of Waltham Abbey?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

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