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Barchester Paternoster House Care Home

Paternoster Hill, Waltham Abbey, Essex EN9 3JY
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Barchester Paternoster House Care Home, Waltham Abbey
Barchester Paternoster House Care Home, Waltham Abbey
Barchester Paternoster House Care Home, Waltham Abbey

Paternoster House makes the most of extensive grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and skilled in care and support for older individuals.

A committed team works hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the...  

Care Provided by Barchester Paternoster House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,377N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Paternoster House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Flavia-Elena Sparhat(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (94)
  • Single Rooms with ensuite Wet Room (2)

Barchester Paternoster House Care Home Reviews (109)

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9.8

Barchester Paternoster House Care Home has a Review Score of 9.8 (9.767) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Paternoster House Care Home has 109 reviews.

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Showing 109 reviews matching selected criteria
Review from Jeannie C (Daughter of Resident) published on 28 July 2026 Submitted via Postal Card
Overall Experience
We had a celebration for my Mums birthday, all the staff go that one step further to make it a day to remember. Its all done with smiles & good humour, and the cake was fabulous.

Thank You.

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Review from Brenda C (Sister of Resident) published on 12 May 2026 Submitted via Website
Overall Experience

My brother was in a care home prior to going to Paternoster. What a difference, as soon as we walked in, we felt very welcome. The staff from management to the domestic staff were so polite and friendly we never felt we were in the way. The home has a high standard of cleanliness and is always tidy. It took a few weeks for him to settle the staff helped him through this period. The menu has a good selection of food for every meal. Lots of different entertainment where everybody can join in.

Reply from Flavia Sparhat, General Manager at Barchester Paternoster House Care Home

Brenda, thank you for taking the time to write such a positive review, the whole team at Paternoster prides itself on looking after our residents and the home. Its lovely see see how you noticed, I will be sure to pass on your comments to the whole team.

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Review from Steve H (Brother of Resident) published on 8 May 2026 Submitted via Postal Card
Overall Experience
Excelent care & service
Staff & management

Well presented and equally great at their jobs

Reply from Flavia Sparhat, General Manager at Barchester Paternoster House Care Home

Steve, thank you for taking the time to leave a review, we really are lucky to have such a wonderful team here at Paternoster and I will be sure to pass on your comments to them all.

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Review from M J (Son of Resident) published on 7 May 2026 Submitted via Postal Card
Overall Experience
My mother has now been at paternoster house for over a year. Her wellbeing is treated as a priority from the whole team.

The team are tender, kind and thoughtful.

Reply from Flavia Sparhat, General Manager at Barchester Paternoster House Care Home

Thank you for taking the time to leave a review, our residents are absolutely our priority here at Paternoster and pleased that you chose us to care for your mum. I will pass on your comments to the whole team.

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Review from Lucia D (Daughter of Resident) published on 13 March 2026 Submitted via Website
Overall Experience
Mum was a resident in Paternoster Carehome for end of life care for the last 3 months of her life. The care given by the staff was beyond amazing, they treated her with such kindness and respect and dignity that we could ask for no more. They made what was a deeply distressing and anxious time more bearable because of their professionalism and empathy. As a family we felt welcomed and looked after every time we visited and they showed concern for our wellbeing also.

We can never thank them enough.

Reply from Flavia Sparhat, General Manager at Barchester Paternoster House Care Home

Lucia, how kind of you to take the time to leave us such wonderful review we very much appreciate it.

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Review from Carla P (Daughter of Resident) published on 10 March 2026 Submitted via Website
Overall Experience
"The team on Memory Lane have been exceptional. The staff were attentive, hard-working and genuinely caring, and it shows in every interaction. The unit was always kept very clean, and the facilities were well maintained, providing a calm and safe environment for residents. What meant the most to us was the way the staff showed real care and affection for my father, not just meeting his needs, but truly understanding him as a person.

The communication from the team including the General Manager was outstanding. We were always kept informed, reassured and involved, which made a huge difference during a difficult time. Their warmth, patience and dedication gave us great comfort, and we are deeply grateful for the support they provided to our father and to us as a family

Reply from Flavia Sparhat, General Manager at Barchester Paternoster House Care Home

Carla, many thanks for taking the time to leave such a thoughtful review, we really do appreciate all your comments.

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Review from Venessa T (Daughter of Resident) published on 4 March 2026 Submitted via Website
Overall Experience
We are writing this as the children of a resident and cannot thank this home enough for the care our mum receives.
Flavia leads with knowledge and compassion, and on Mum's unit Janet and her wonderful team Samantha, Doreen, Toby, Marius, Olivia and Francine care for her with warmth, dignity and professionalism. They truly know her needs, routines and the small things that make her happy. Her hygiene and presentation are always excellent.
The activities team are making real efforts to include her more, which means so much to us. A special thank you to "Mumma Lucy," who prays with Mum, plays gospel music, massages her hands and cuts her nails, such genuine kindness.
We bought Mum an Alexa for her love of music, and staff turn it on each morning, so she starts her day smiling.
Most importantly, our mum is happy, and we have complete peace of mind.

From both of us, we are deeply grateful.

Reply from Flavia Sparhat, General Manager at Barchester Paternoster House Care Home

Venessa, we can not thank you enough for such a wonderful review and comments about our dedicated team, it is our pleasure and I will be sure to pass all the comments on to the team.

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Review from L D (Daughter-in-law of Resident) published on 20 January 2026 Submitted via Website
Overall Experience

My mother in law has been with Paternoster since Dec' 25. Staff are fabulous! She has put on weight since being here and is very well looked after. Atmosphere is vibrant, friendly and homely. Great place for your family if the need arises.

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Review from G L (Wife of Resident) published on 22 September 2025 Submitted via Website
Overall Experience

In the nearly five years my husband has been at Paternoster, we have had an overall really positive experience across all aspects of the care home, from staff to the facilities. Over the past 8-9 months, as my husband's health and care needs have changed, the staff, from management to nursing, caring, cleaning, administrative support and maintanance personnel, have all been patient, kind, approachable and supportive throughout. They go above and beyond, ensuring that residents and their friends and families are looked after and catered for to a very high standard. This is what allows both the service users and their loved ones to feel safe and relaxed in the knowledge that they are in the right place to continue living the best life available to them in their time of need.

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Review from Claundine A (Friend of Resident) published on 10 July 2025 Submitted via Postal Card
Overall Experience
I visit my friend each month and always ask her if she is okay and happy here - always replied yes. The team here are wonderful.

The lounges both lovely and we enjoy doing the puzzles here. Thank you for caring for my friend.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you so much for your review of our home and the care we provide your friend. It is wonderful to receive such praise for our staff, and the facilities we provide the residents within our home, and visitors. I will be sure to share your positive feedback with the whole team.

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Review from D S (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card
Overall Experience

Paternoster has taken good care of my dad for some six weeks now. The home is of a high standard, clean and well furnished. A great activities team work hard to create a fun environment. Food menu is carried and sufficient. One to one care has been very good. Garden area could be improved. Overall a good experience had by my father.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your positive feedback on the care we provide; its a pleasure having your father here at Paternoster House.

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Review from J H (Respite Resident) published on 2 May 2025 Submitted via Website
Overall Experience

Everyone was helpfull and friendly. Care provided was good. Person centred care plan in place including nutritional needs. Great activities catered for specific interests too. Care home was very clean. Rooms were clean and comforting.

Reply from Cornia Popescu, General Manager at Barchester Paternoster House Care Home

Thank you so much for your wonderful five-star review of our home and the care we provide. I feel proud to share such positive feedback with the teams here at Paternoster House. It was a pleasure to have you stay, please feel free to visit at any time, join our activities or simple relax in the caf. We're here for you should you ever need us.

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Review from J W (Daughter of Resident) published on 3 April 2025 Submitted via Website
Overall Experience

Once again very happy with the care Mum received whilst we were away. All staff are so friendly and welcoming. The home is clean and very well laid out. Mum was encouraged to participated in activities. When she came home, she settled back very quickly, I will be using Paternoster house again, many thanks.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your wonderful review of the respite care we provide within the home, it is always a pleasure to have your mum with us and we look forward to her next stay.

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Review from Geozgio N (Husband of Resident) published on 4 March 2025 Submitted via Postal Card
Overall Experience

I am very happy with the home, they look after my wife very well. All are always willing to help me and my wife.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for taking the time to provide such a wonderful review of our home. It is a pleasure to care for your wife, you are both very much part of the Paternoster Family. I will be sure to share your feedback with the whole team.

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Review from Peter C (Resident / Service User) published on 28 February 2025 Submitted via Postal Card
Overall Experience

It took me a few weeks to settle in and now I'm very happy and receiving good care and support from lovely, caring staff. Always something happening, I join in most activities, including visits out, especially a local pub.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your lovely review of the care we provide, it's our absolute pleasure having you as part of the overall Paternoster family.

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Review from Louise T (Daughter of Resident) published on 29 November 2024 Submitted via Website
Overall Experience

My dad has only been at the home a short time but the friendly staff and their sweet nature has not gone unnoticed. They're kind and understanding of his illness and his other long-term issues have been outstanding. The colour has been put back in his cheeks and his health has been nursed back to where it should have been. I feel so much more comfortable now to know he is in the safest hands he can be.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you so very much for your kind comments and feedback on the care we provide here at Paternoster House. It is a privilege for us to have your father staying with us and a joy to hear you say his health and well-being have improved. I'm proud of the Paternoster team and will be sure to share your wonderful review with them all.

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Review from P H (Son of Resident) published on 28 October 2024 Submitted via Website
Overall Experience
The staff at Paternoster are always attentive to the resident's needs.
I see this whenever I visit.
The decor within the building is very nice and gives a real sense of home.
I have seen on numerous occasions where the residents engage with smaller animals etc. which brings so much pleasure to those who reside at Paternoster.
The residents are encouraged to get involved with activities and they do.
The management is very friendly and helpful.

Always a pleasure when visiting.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you so much for your positive five-star review of our home, staff and the care we provide. We strive to provide the very best care for all our residents and visitors to Paternoster House. I will be sure to share your feedback with everyone.

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Review from Kelly R (Daughter of Resident) published on 24 September 2024 Submitted via Postal Card
Overall Experience

Mum is well looked after, staff are compassionate and caring.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your wonderful review of the care we provide your mum here at Paternoster House, it's a privilege to do so. I will be sure to share your comments with the team, it means so much to all the staff.

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Review from C E (Respite Resident) published on 13 September 2024 Submitted via Postal Card
Overall Experience
I found all the staff with whom I came in contact to be very kind, caring, thoughtful, and helpful. Unfortunately for most of my stay, I had very little appetite after my operation and was unable to make the most of a very varied and interesting-looking menu.
The various facilities e.g sitting room were comfortable and attractive and impressed my visitors.

Thank you to all the staff for always making sure my stay was as comfortable as possible and being so helpful.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your positive review of our home following your respite stay with us. It means so much to our staff to hear such wonderful feedback on the care they provide. You're more than welcome to visit again and have a complimentary lunch with us at any time. We would love to treat you to our fine dining experience whenever you feel up to it.

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Review from Terry D (Partner of Resident) published on 13 September 2024 Submitted via Website
Overall Experience
Really lovely staff and very caring nurses. I was made to feel very welcome myself as well as my partner receiving excellent care in her last few days.

Barchester Paternoster House Care Home is a lively care home with very bright and airy feel to it and lovely areas to sit and relax.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

It was an honour for us to care for your loved one. Thank you for taking the time to send such a positive review of our home, and the care we provide; it means so much to all our staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 September 2021
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 21 July 2026

We have availability for immediate placements including respite and permanent stays.

News (164) & Events (3)

News
  • 22 Jul 2026

    Our respite holiday stays provide a welcoming, home away from home break. During your stay, you can join a varied programme of activates, entertainment and social events. Or you may...

  • 21 Jul 2026

    Such a lovely afternoon out and about in the sunshine ?? We enjoyed a peaceful stroll through Waltham Abbey gardens feeding the ducks, ??followed by a beautiful visit to Waltham...

  • 21 Jul 2026

    Such a lovely afternoon out and about in the sunshine ?? We enjoyed a peaceful stroll through Waltham Abbey gardens feeding the ducks, ??followed by a beautiful visit to Waltham...

Upcoming Events

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Paternoster House Care Home.

Meet the Team (11)

Flavia Sparhat
Flavia SparhatJob Title:General ManagerJoined: 2022

Hi, I’m Flavia, the General Manager here at Paternoster House Care Home. Welcome to our website!

I am exceptionally passionate about my vocation. I work very closely with all my team here at Paternoster House to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, passion for life, alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.

Thank you for taking the time to look further into what we have to offer you or your loved one. Please take the time to look at my staff team below in the home, who all play a vital role in day-to-day life at Paternoster House.

We operate a true open-door policy at Paternoster House, so please feel free to drop in and join us for a cup of tea, a piece of cake and a chat about life in our home.

Anu Kassis
Anu KassisJob Title:Deputy ManagerJoined: 2017

Hello, my name is Anu and I am the Deputy Manager here at Paternoster House. I am passionate about working with the elderly and I am focused on providing the best possible care for them. It is wonderful to work with such a wonderful team and in a beautiful home that offers our residents fulfilling lives.

Desislava Sokolova
Desislava SokolovaJob Title:AdministratorJoined: 2023

Hello, my name is Desi and I’m the home administrator here at Paternoster House. It is a privilege to be able to provide support and advice to all our wonderful residents, their families and loved ones on the journey into care and throughout their stay within our home. I live local to Waltham Abbey, and in my spare time love to explore its historical buildings and beautiful surrounding countryside.

Janet Hitimana
Janet HitimanaJob Title:Clinical Lead

Hello, my name is Janet and I am the Clinical Lead here at Paternoster House. I loved working as a nurse in this home and being able to provide the best care possible for our residents. I am responsible for ensuring the highest standards of nursing care as well as a homely and caring environment for all our residents.

Oana Cospenda-Luca
Oana Cospenda-LucaJob Title:Head of UnitJoined: 2020

Hello, my name is Oana and I am Head of Unit within the Parklands Community here at Paternoster House. I ensure that residents are provided with a high standard of care and quality of life. I love Paternoster House and working with the team and residents here.

Folashade Ojuade
Folashade OjuadeJob Title:Care Practitioner

Hello, my name is Folashade and I am one of the Care Practitioners here at Paternoster House care home. I really enjoy working here and love giving care and support to all our residents to enrich their lives.

Angela Hawkins
Angela HawkinsJob Title:Activities CoordinatorJoined: 2016

Hi, my name is Angela, known as Angie. I joined Paternoster House in April 2016 as a care assistant, I have a passion for enriching our residents' lives and leading the Activities Team means I can help them achieve their dreams, keep them motivated and happy.

I look forward to getting to know you and your loved ones. We are always open to new ideas, if you'd like to contact me, please call the home or email.

New entertainers are always welcome.

Roy Gill
Roy GillJob Title:Head of MaintenanceJoined: 2000

Hello, my name is Roy and I've had the pleasure of working here for over 25 years. As Head of Maintenance, I get to work with and support all departments. My main enjoyment comes from helping our wonderful residents, whether that be assisting them with the latest technology or simply putting up a new picture in their room, it gives me time to get to know them better. I love to garden and work with the activities team and our residents on the raised beds and have been known to do a spot of flower arranging!

Lynn Brachtvogel
Lynn BrachtvogelJob Title:Head of HousekeepingJoined: 2016

Hello, my name is Lynn and I'm the head of housekeeping here at Paternoster House. My role is to lead the team of housekeepers and laundry staff to ensure the home is kept clean to the highest of Barchester standards, and all resident clothing is cleaned to the manufacturer's guidelines.

Loraine Mayers
Loraine MayersJob Title:Administration AssistantJoined: 2020

Hello, my name is Loraine, and I am part of the administration team here at Paternoster House, working at reception. I started working here in 2020, and I greatly enjoy welcoming visitors into the home. It will usually be me answering the phone or opening the door. I love meeting and chatting with residents and their families.

Marius Mogosanu
Marius MogosanuJob Title:Senior CarerJoined: 2020

Hello, my name is Marius and I am a Senior Carer here at Paternoster House. I love working here and being able to make a difference in the lives of our residents every day. My aim is to provide a warm and caring environment for all of the residents.

Frequently Asked Questions about Barchester Paternoster House Care Home

What types of Care is Barchester Paternoster House Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Paternoster House Care Home have?

There are 94 Single Rooms.

What are the Facilities & Services at Barchester Paternoster House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Barchester Paternoster House Care Home to the centre of Waltham Abbey?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Paternoster House Care Home to verify any information. View our terms and conditions. Barchester Paternoster House Care Home has an Enhanced Service -more info.