Search...

Barchester Paternoster House Care Home

Paternoster Hill, Waltham Abbey, Essex EN9 3JY
Barchester Healthcare Ltd Logo
Jobs
Barchester Paternoster House Care Home logo
Barchester Paternoster House Care Home, Waltham Abbey
Barchester Paternoster House Care Home, Waltham Abbey
Barchester Paternoster House Care Home, Waltham Abbey

Paternoster House makes the most of extensive grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and skilled in care and support for older individuals.

A committed team works hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the...  

Care Provided by Barchester Paternoster House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,377N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Paternoster House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Flavia-Elena Sparhat(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (94)
  • Single Rooms with ensuite Wet Room (2)

Barchester Paternoster House Care Home Reviews (109)

Submit a Review
9.8

Barchester Paternoster House Care Home has a Review Score of 9.8 (9.767) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Paternoster House Care Home has 109 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Barchester Paternoster House Care Home
Loading...
Showing 109 reviews matching selected criteria
Review from A H (Resident / Service User) published on 5 April 2022 Submitted via Postal Card
Overall Experience

Excellent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B W (Friend of Resident) published on 9 March 2022 Submitted via Postal Card
Overall Experience

I would recommend this home to all. You get a warm welcome when entering.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G H (Resident / Service User) published on 22 February 2022 Submitted via Website
Overall Experience
I find the home very good. The food is brilliant, I find the staff very friendly and caring.
I would recommend this home to anyone who needed extra support.
I have a lovely view from my bedroom which looks out onto the gardens, I often see birds and other wildlife including a muntjac.

I am very much enjoying my stay here at Paternoster House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M P (Resident / Service User) published on 21 February 2022 Submitted via Website
Overall Experience
When I first came here, I was very excited about meeting the residents, carers, staff and the management team as they were very polite and friendly and treated me with a lot of respect, compassion and dignity!

I’m very happy that I had this opportunity to stay at Paternoster House permanently because they look after you very well, and I feel very safe staying here. I would highly recommend this care home to anyone needing care and support and to anyone who feels vulnerable or has a disability as you would get full care and treatment. This home has treated me like I am part of a forever growing family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W D (Regular Volunteer) published on 1 November 2021 Submitted via Postal Card
Overall Experience

Friendly environment. Caring staff. Comfortable furniture. Wonderful and reassuring to see staff that genuinely care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M L (Resident / Service User) published on 13 September 2021 Submitted via Postal Card
Overall Experience

I have been very well looked after more than I could have asked for. Since being at Patnoster I have made new friends and the staff have been lovely. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J G (Daughter of Resident) published on 9 September 2021 Submitted via Postal Card
Overall Experience

I could never wish for better Angels to be looking after my mum. Beautiful garden area, activities team are absolutely amazing and so friendly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stuart A (Friend of Resident) published on 8 September 2021 Submitted via Postal Card
Overall Experience

One staff member is amazing at her job, very friendly and helpful all the time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin S (Son of Resident) published on 17 June 2021 Submitted via Website
Overall Experience
I visited my dad and to see how happy he is in this beautiful care home.
I met the new manager and she is absolutely outstanding nothing was any trouble. You can see how much she cares about all her residents and staff 110% devoted.
I am so glad my dad is in this care home I wouldn’t want him anywhere else, you know he is getting well looked after.
I have also recommended this care home to a friend and would also recommend to anyone.

This is the care home to be in.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jade B (Friend of Resident) published on 10 June 2021 Submitted via Website
Overall Experience

On my last visit to my friend, I found that the activity staff made me feel very at ease through conversation. To reassure me that my friend's needs were being met and that she was being looked after at a high standard. The staff were very informative and knowledgeable on the care that was being given to my friend and I can only but praise them for their efforts as my friend was upset upon seeing me. The staff were professional and composed and reassured my friend that she was ok and receiving the best possible care that she needs. I hope if anything comes from this review that the staff receive the praise and recognition they deserve because they truly are an asset to the business and they are already doing a great job with caring for your residents!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Christine J (Wife of Resident) published on 27 May 2021 Submitted via Website
Overall Experience
My husband went into Paternoster in June 2020. It was an extremely difficult period emotionally even without Covid. Because of the pandemic, I couldn’t visit the home and had to rely on word of mouth, reviews, reports online. From day one I have been impressed with the care and dedication of all the staff, the respect given to both my husband and myself. I even had a call from the chef going through my husband’s (who is vegetarian) likes and dislikes. A special shout out to Parklands staff who couldn’t have done more for my husband when he came out of hospital extremely unwell in January. Their genuine care and dedication was and has always been second to none,

The new manager has introduced Zoom calls for relatives providing a welcomed communication channel. Any concerns voiced from my experience have been followed up (waiting area for results of Covid tests before indoor visits etc). Looking forward to getting to know my husband’s Paternoster family more post-Covid.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Dyon M (Daughter of Resident) published on 14 May 2021 Submitted via Website
Overall Experience

Very clean, good personal care, good health care, listen to concerns. A good management team that involves family members and has made positive changes in a short time. The staff are friendly and caring. Very clean and well-maintained care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P S (Wife of Resident) published on 28 April 2021 Submitted via Postal Card
Overall Experience

I find the staff extremely helpful and caring.

Reply from Stella Roberts, General Manager at Barchester Paternoster House Care Home

Thank you for your lovely review. We always aim to offer person centered care in a warm, homely, friendly and peaceful atmosphere and appreciate your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M G (Daughter of Resident) published on 19 April 2021 Submitted via Postal Card
Overall Experience
Whenever I called on the tablet to speak to my mum over lockdown she was always happy and smiling. When I visited her the other day she was pleased to see me and she told me she was happy.

The carers and activity staff keep me updated, and the activity staff sent a lovely Easter card from my mum with a picture of her on it. It was lovely. Well done.

Reply from Stella Roberts, General Manager at Barchester Paternoster House Care Home

Thank you for your lovely review. Working in a care home or nursing home can be one of the most rewarding jobs you'll ever have - and I have a fantastic and dedicated team supporting activities with our residents. At Barchester, we believe encouraging our clients to be as active as possible is a key part of maintaining good physical and mental wellbeing.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bev S (Daughter of Resident) published on 15 April 2021 Submitted via Website
Overall Experience
I came to visit my dad as he had recently moved from another care home to Paternoster, and the staff that greeted me at the front entrance and showed me to my dad's room were very welcoming and friendly. I couldn’t wish for better staff to be looking after my dad. The atmosphere in the home was very warm, caring and absolutely spotless.
I also met the new manager, who I must say, was absolutely outstanding, so very helpful.
I personally couldn’t ask for a better manager to be running this home.

I will certainly be recommending this care home to friends and so on.

Thank you so much to all staff and manager for making my dad comfortable and caring for his every need.

Reply from Stella Roberts, General Manager at Barchester Paternoster House Care Home

Thank you for your lovely review, I am so excited to be working with my dedicated team here at Paternoster House, and am focused and committed to achieve (through providing the best care for your loved ones) the reputation as the strongest care home in Essex.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bisi O (Daughter of Resident) published on 12 April 2021 Submitted via Website
Overall Experience
Firstly, if you have a relative/friend in The Barchester Paternoster care home in Waltham Abbey, you will be pleasantly surprised by the caring, kindness and professionalism of the staff. On calling daily to speak to my father, I was treated with respect and got to speak to my father, every time.

I have to mention the one person that struck me as one of the most professional and kindest people I have met, during my father's time in the care home, the manager. She went above and beyond on my visit to the home, to not only make me, as the visitor comfortable, but also the genuine care she had towards my father. I got to witness this first hand. She completely understood, the mental health impact, on not only the visitor, on seeing their loved one, but also the resident's mental health too. The manager seemed to have a built-in understanding of the consequence, this pandemic has had on us all. I could tell straight away, on meeting her, that the care for her residents was paramount.

Reply from Stella Roberts, General Manager at Barchester Paternoster House Care Home

Thank you for this wonderful review, it really is my absolute focus for us to continue to provide the very best, exceptional care at our home for all our residents care needs; nursing, senior care needs; dementia, residential, respite and palliative care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth A (Daughter of Resident) published on 6 April 2021 Submitted via Website
Overall Experience

After 2 and a half months of my dad being in hospitals and a care home (assessment unit), eventually, he was put into Paternoster care home. He spent almost 6 weeks there on end of life care and it was the 1st time in months that he wasn't talking about coming home almost every day. I know he really liked it there and we were all really happy with the care that he received until the day he passed. Obviously, things have been different due to covid and not being able to visit but we were given the chance to see him in his last couple of days which we were really grateful for. All the staff were fantastic. All were very polite and helpful and we can not thank them enough for the amazing work that they do and the wonderful way they looked after my dad right up until the end. I would highly recommend this care home. They are great.

Reply from Stella Roberts, General Manager at Barchester Paternoster House Care Home

Thank you for your wonderful review, I know how important it is for us to listen to your wishes and we are here to support families and their loved ones through these emotional and challenging times. I am passionate about helping relatives and their loved one to live as comfortably as possible and to ensure, without compromise, that respect and dignity are paramount.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from B W (Mother of Resident) published on 30 March 2021 Submitted via Postal Card
Overall Experience

I am very satisfied with my son's care. The care home is lovely, very clean and comfortable.

Reply from Stella Roberts, General Manager at Barchester Paternoster House Care Home

Thank you for your lovely comments and recommendation. I am so proud that at Paternoster we listen to our residents’ wishes and preferences and take these into account when working with them and yourselves to create a care plan that is unique to the individual.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M P (Resident / Service User) published on 26 March 2021 Submitted via Postal Card
Overall Experience

I would like to express how happy I am with the care that I receive. I would highly recommend Paternoster House to anyone who wants first class care and treatment.

Reply from Stella Roberts, General Manager at Barchester Paternoster House Care Home

Thank you for your lovely review. All of my incredible team are working tirelessly to ensure our residents’ safety, wellbeing and happiness, making sure that they are well-fed, hydrated and entertained in environments that, as always, are observing the very highest infection control measures.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G D (Resident / Service User) published on 25 March 2021 Submitted via Postal Card
Overall Experience

In general, all the staff are helpful and attentive to detail and value for money is good. Although food choices could be more varied although if requested the chef will try to provide these.

Reply from Kieran Baines, Customer Relationship Manager at Barchester Paternoster House Care Home

Thank you for your review. We will discuss your feedback with our Chef and kitchen teams and try to increase the variety of options on the menus.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 September 2021
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 21 July 2026

We have availability for immediate placements including respite and permanent stays.

News (164) & Events (3)

News
  • 22 Jul 2026

    Our respite holiday stays provide a welcoming, home away from home break. During your stay, you can join a varied programme of activates, entertainment and social events. Or you may...

  • 21 Jul 2026

    Such a lovely afternoon out and about in the sunshine ?? We enjoyed a peaceful stroll through Waltham Abbey gardens feeding the ducks, ??followed by a beautiful visit to Waltham...

  • 21 Jul 2026

    Such a lovely afternoon out and about in the sunshine ?? We enjoyed a peaceful stroll through Waltham Abbey gardens feeding the ducks, ??followed by a beautiful visit to Waltham...

Upcoming Events

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Paternoster House Care Home.

Meet the Team (11)

Flavia Sparhat
Flavia SparhatJob Title:General ManagerJoined: 2022

Hi, I’m Flavia, the General Manager here at Paternoster House Care Home. Welcome to our website!

I am exceptionally passionate about my vocation. I work very closely with all my team here at Paternoster House to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, passion for life, alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.

Thank you for taking the time to look further into what we have to offer you or your loved one. Please take the time to look at my staff team below in the home, who all play a vital role in day-to-day life at Paternoster House.

We operate a true open-door policy at Paternoster House, so please feel free to drop in and join us for a cup of tea, a piece of cake and a chat about life in our home.

Anu Kassis
Anu KassisJob Title:Deputy ManagerJoined: 2017

Hello, my name is Anu and I am the Deputy Manager here at Paternoster House. I am passionate about working with the elderly and I am focused on providing the best possible care for them. It is wonderful to work with such a wonderful team and in a beautiful home that offers our residents fulfilling lives.

Desislava Sokolova
Desislava SokolovaJob Title:AdministratorJoined: 2023

Hello, my name is Desi and I’m the home administrator here at Paternoster House. It is a privilege to be able to provide support and advice to all our wonderful residents, their families and loved ones on the journey into care and throughout their stay within our home. I live local to Waltham Abbey, and in my spare time love to explore its historical buildings and beautiful surrounding countryside.

Janet Hitimana
Janet HitimanaJob Title:Clinical Lead

Hello, my name is Janet and I am the Clinical Lead here at Paternoster House. I loved working as a nurse in this home and being able to provide the best care possible for our residents. I am responsible for ensuring the highest standards of nursing care as well as a homely and caring environment for all our residents.

Oana Cospenda-Luca
Oana Cospenda-LucaJob Title:Head of UnitJoined: 2020

Hello, my name is Oana and I am Head of Unit within the Parklands Community here at Paternoster House. I ensure that residents are provided with a high standard of care and quality of life. I love Paternoster House and working with the team and residents here.

Folashade Ojuade
Folashade OjuadeJob Title:Care Practitioner

Hello, my name is Folashade and I am one of the Care Practitioners here at Paternoster House care home. I really enjoy working here and love giving care and support to all our residents to enrich their lives.

Angela Hawkins
Angela HawkinsJob Title:Activities CoordinatorJoined: 2016

Hi, my name is Angela, known as Angie. I joined Paternoster House in April 2016 as a care assistant, I have a passion for enriching our residents' lives and leading the Activities Team means I can help them achieve their dreams, keep them motivated and happy.

I look forward to getting to know you and your loved ones. We are always open to new ideas, if you'd like to contact me, please call the home or email.

New entertainers are always welcome.

Roy Gill
Roy GillJob Title:Head of MaintenanceJoined: 2000

Hello, my name is Roy and I've had the pleasure of working here for over 25 years. As Head of Maintenance, I get to work with and support all departments. My main enjoyment comes from helping our wonderful residents, whether that be assisting them with the latest technology or simply putting up a new picture in their room, it gives me time to get to know them better. I love to garden and work with the activities team and our residents on the raised beds and have been known to do a spot of flower arranging!

Lynn Brachtvogel
Lynn BrachtvogelJob Title:Head of HousekeepingJoined: 2016

Hello, my name is Lynn and I'm the head of housekeeping here at Paternoster House. My role is to lead the team of housekeepers and laundry staff to ensure the home is kept clean to the highest of Barchester standards, and all resident clothing is cleaned to the manufacturer's guidelines.

Loraine Mayers
Loraine MayersJob Title:Administration AssistantJoined: 2020

Hello, my name is Loraine, and I am part of the administration team here at Paternoster House, working at reception. I started working here in 2020, and I greatly enjoy welcoming visitors into the home. It will usually be me answering the phone or opening the door. I love meeting and chatting with residents and their families.

Marius Mogosanu
Marius MogosanuJob Title:Senior CarerJoined: 2020

Hello, my name is Marius and I am a Senior Carer here at Paternoster House. I love working here and being able to make a difference in the lives of our residents every day. My aim is to provide a warm and caring environment for all of the residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Paternoster House Care Home to verify any information. View our terms and conditions. Barchester Paternoster House Care Home has an Enhanced Service -more info.