Barchester Paternoster House Care Home

Paternoster Hill, Waltham Abbey EN9 3JY
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9.8 101 Reviews
  • Barchester Paternoster House Care Home, Waltham Abbey
Paternoster House makes the most of extensive grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and skilled in care and support for older individuals.

A committed team works hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided by Barchester Paternoster House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Paternoster House Care Home to find out the exact price for your requirements.

Contact Barchester Paternoster House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Paternoster House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Corina Popescu (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (94)
  • Single Rooms with Ensuite Wet Room (2)

Barchester Paternoster House Care Home Reviews (101)

9.8

Barchester Paternoster House Care Home has a Review Score of 9.8 (9.768) out of 10, based on 19 reviews in the last 2 years.
Over all time Barchester Paternoster House Care Home has 101 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Paternoster House Care Home
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Total of 101, showing 61-80
Review from Kevin S (Son of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my dad and to see how happy he is in this beautiful care home.
I met the new manager and she is absolutely outstanding nothing was any trouble. You can see how much she cares about all her residents and staff 110% devoted.
I am so glad my dad is in this care home I wouldn’t want him anywhere
else, you know he is getting well looked after.
I have also recommended this care home to a friend and would also recommend to anyone.
This is the care home to be in.
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Review from Jade B (Friend of Resident) published on 10 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
On my last visit to my friend, I found that the activity staff made me feel very at ease through conversation. To reassure me that my friend's needs were being met and that she was being looked after at a high standard. The staff were very informative and knowledgeable on the care that was being given
to my friend and I can only but praise them for their efforts as my friend was upset upon seeing me. The staff were professional and composed and reassured my friend that she was ok and receiving the best possible care that she needs. I hope if anything comes from this review that the staff receive the praise and recognition they deserve because they truly are an asset to the business and they are already doing a great job with caring for your residents!
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Review from Christine J (Wife of Resident) published on 27 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went into Paternoster in June 2020. It was an extremely difficult period emotionally even without Covid. Because of the pandemic, I couldn’t visit the home and had to rely on word of mouth, reviews, reports online. From day one I have been impressed with the care and dedication of all the
staff, the respect given to both my husband and myself. I even had a call from the chef going through my husband’s (who is vegetarian) likes and dislikes. A special shout out to Parklands staff who couldn’t have done more for my husband when he came out of hospital extremely unwell in January. Their genuine care and dedication was and has always been second to none,
The new manager has introduced Zoom calls for relatives providing a welcomed communication channel. Any concerns voiced from my experience have been followed up (waiting area for results of Covid tests before indoor visits etc). Looking forward to getting to know my husband’s Paternoster family more post-Covid.
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Review from Dyon M (Daughter of Resident) published on 14 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very clean, good personal care, good health care, listen to concerns. A good management team that involves family members and has made positive changes in a short time. The staff are friendly and caring. Very clean and well-maintained care home.
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Review from P S (Wife of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff extremely helpful and caring.
Reply from Stella Roberts, General Manager at Barchester Paternoster House Care Home
Thank you for your lovely review. We always aim to offer person centered care in a warm, homely, friendly and peaceful atmosphere and appreciate your feedback.
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Review from M G (Daughter of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I called on the tablet to speak to my mum over lockdown she was always happy and smiling. When I visited her the other day she was pleased to see me and she told me she was happy.
The carers and activity staff keep me updated, and the activity staff sent a lovely Easter card from my mum with
a picture of her on it. It was lovely. Well done.
Reply from Stella Roberts, General Manager at Barchester Paternoster House Care Home
Thank you for your lovely review. Working in a care home or nursing home can be one of the most rewarding jobs you'll ever have - and I have a fantastic and dedicated team supporting activities with…read more
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Review from Bev S (Daughter of Resident) published on 15 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to visit my dad as he had recently moved from another care home to Paternoster, and the staff that greeted me at the front entrance and showed me to my dad's room were very welcoming and friendly. I couldn’t wish for better staff to be looking after my dad. The atmosphere in the home was very
warm, caring and absolutely spotless.
I also met the new manager, who I must say, was absolutely outstanding, so very helpful.
I personally couldn’t ask for a better manager to be running this home.
I will certainly be recommending this care home to friends and so on.


Thank you so much to all staff and manager for making my dad comfortable and caring for his every need.

Reply from Stella Roberts, General Manager at Barchester Paternoster House Care Home
Thank you for your lovely review, I am so excited to be working with my dedicated team here at Paternoster House, and am focused and committed to achieve (through providing the best care for your…read more
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Review from Bisi O (Daughter of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstly, if you have a relative/friend in The Barchester Paternoster care home in Waltham Abbey, you will be pleasantly surprised by the caring, kindness and professionalism of the staff. On calling daily to speak to my father, I was treated with respect and got to speak to my father, every time.
I
have to mention the one person that struck me as one of the most professional and kindest people I have met, during my father's time in the care home, the manager. She went above and beyond on my visit to the home, to not only make me, as the visitor comfortable, but also the genuine care she had towards my father. I got to witness this first hand. She completely understood, the mental health impact, on not only the visitor, on seeing their loved one, but also the resident's mental health too. The manager seemed to have a built-in understanding of the consequence, this pandemic has had on us all. I could tell straight away, on meeting her, that the care for her residents was paramount.
Reply from Stella Roberts, General Manager at Barchester Paternoster House Care Home
Thank you for this wonderful review, it really is my absolute focus for us to continue to provide the very best, exceptional care at our home for all our residents care needs; nursing, senior care…read more
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Review from Elizabeth A (Daughter of Resident) published on 6 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After 2 and a half months of my dad being in hospitals and a care home (assessment unit), eventually, he was put into Paternoster care home. He spent almost 6 weeks there on end of life care and it was the 1st time in months that he wasn't talking about coming home almost every day. I know he really
liked it there and we were all really happy with the care that he received until the day he passed. Obviously, things have been different due to covid and not being able to visit but we were given the chance to see him in his last couple of days which we were really grateful for. All the staff were fantastic. All were very polite and helpful and we can not thank them enough for the amazing work that they do and the wonderful way they looked after my dad right up until the end. I would highly recommend this care home. They are great.
Reply from Stella Roberts, General Manager at Barchester Paternoster House Care Home
Thank you for your wonderful review, I know how important it is for us to listen to your wishes and we are here to support families and their loved ones through these emotional and challenging times.…read more
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Review from B W (Mother of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with my son's care. The care home is lovely, very clean and comfortable.
Reply from Stella Roberts, General Manager at Barchester Paternoster House Care Home
Thank you for your lovely comments and recommendation. I am so proud that at Paternoster we listen to our residents’ wishes and preferences and take these into account when working with them and…read more
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Review from M P (Resident) published on 26 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express how happy I am with the care that I receive. I would highly recommend Paternoster House to anyone who wants first class care and treatment.
Reply from Stella Roberts, General Manager at Barchester Paternoster House Care Home
Thank you for your lovely review. All of my incredible team are working tirelessly to ensure our residents’ safety, wellbeing and happiness, making sure that they are well-fed, hydrated and…read more
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Review from G D (Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general, all the staff are helpful and attentive to detail and value for money is good. Although food choices could be more varied although if requested the chef will try to provide these.
Reply from Kieran Baines, Customer Relationship Manager at Barchester Paternoster House Care Home
Thank you for your review. We will discuss your feedback with our Chef and kitchen teams and try to increase the variety of options on the menus.
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Review from Sandra (Partner of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Paternoster are caring, friendly and very professional. My Partner has been in the home for nearly 3 years now and is very settled and well cared for. The lockdown has been particularly hard for both of us but Paternoster has been wonderful and nothing has been too much trouble in making
the window visits as nice as possible for everyone. Although I would normally visit every evening I have no worries that my partner is being well looked after during this difficult time. I would like to thank all the staff at Paternoster but in particular the staff on Memory Lane for all the care and hard work they provide every day for the residents to feel safe and well cared for.
Reply from Zoe King, Acting General Manager at Barchester Paternoster House Care Home
We are very grateful for your kind words. Thank you so much for taking the time to share your review with us and the community.
Your continued support is very much appreciated and it will continue to…read more
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Review from Glynis P (Daughter of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very happy with the way Meadowlands care for our Dad. Always willing to deal with any queries we have and help Dad with the phone so that we can have a chat. They all seem very dedicated and genuinely caring. The Activities team have facilitated garden and window visits so as to help us keep
the contact going through Covid. Lovely Care Home.
Reply from Simona Ciuperca, Acting General Manager at Barchester Paternoster House Care Home
Thank you very much for your feedback and for your continuous support. We really appreciate you taking the time out to share your experience with us.
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Review from Ruth B (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been really impressed by the dedication and hard work of the OT staff during COVID. My elderly mother has been supported in many ways to ensure that she is still able to visit my father, and whilst COVID has made visits challenging, my mother has been helped to understand the changes and also
enabled to have time with my father which is important for both of them. Communication from the OT staff has been good, and I feel that my father is being supported.
Reply from Simona Ciuperca, Acting General Manager at Barchester Paternoster House Care Home
Thank you very much for your kind comments. It is very much appreciated .
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Review from M H (Daughter of Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Considering we are in lockdown, the care of my father is a priority. The only thing I would like to see is that we are allowed visits to the rooms. The staff have taken every precaution to keep him safe, but it's frustrating sitting outside. But the way you keep him safe is excellent; everything is
done to a high standard. Staff are excellent and friendly.
Reply from Simona Ciuperca, Acting General Manager at Barchester Paternoster House Care Home
Thank you very much for your comments. We are hoping to have out Pods installed soon.
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Review from G N (Husband of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had my first meeting with my wife since lockdown, 4 months ago. It was arranged very well by the activities team, who were at hand during my visit to assist and made me feel at ease and comfortable.
All the staff at Paternoster House have always been helpful and supportive. The staff in the Parklands
unit have always been supportive and keep me updated on my wife's progress. Thank you so much for caring for my wife. Thank you.
Reply from Zoe King, Acting General Manager at Barchester Paternoster House Care Home
Thank you for your nice comments.
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Review from Janet F (Wife of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care provided to my husband over the years. The grounds have been lovely to use in the good weather. Activities for special occasions have been really good fun.
Reply from Zoe King, Acting General Manager at Barchester Paternoster House Care Home
Thank you for your lovely comments. We have a lovely garden and I am pleased that we have been able to use it over the summer months with the nice weather we have had.
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Review from J B (Son of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care which the resident receives, we feel that he is treated as a member of their own family. The communication from the home has been excellent during the lockdown and we appreciate the visit today.
Reply from Zoe King, Acting General Manager at Barchester Paternoster House Care Home
It was so nice to read that you feel we have a family feel here at the home, we do consider our lovely residents as part of our family and there is a lovely atmosphere in the home. Thank you for your…read more
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Review from E B (Daughter of Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum settled in really quickly and was so different from how she had been in a previous home. She seems happy and comfortable here. All of the staff are always friendly and happy to help. Our family feels very comfortable with Mum being here, as we know she is well looked after.
Reply from Zoe King, Acting General Manager at Barchester Paternoster House Care Home
Thank you so much for the wonderful comments. We are pleased that mum has settled in well and that you feel comfortable with her being here. I will pass on your lovely comments to the staff.
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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Barchester Paternoster House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Barchester Paternoster House Care Home is calculated as follows: ( (180 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 224 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Paternoster House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (12)

Flavia

Flavia Sparhat

Job Title: General Manager Joined: 2022

Hi, I’m Flavia, the General Manager here at Paternoster House Care Home. Welcome to our website!


I am exceptionally passionate about my vocation. I work very closely with all my team here at Paternoster House to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, passion for life, alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.


Thank you for taking the time to look further into what we have to offer you or your loved one. Please take the time to look at my staff team below in the home, who all play a vital role in day-to-day life at Paternoster House.


We operate a true open-door policy at Paternoster House, so please feel free to drop in and join us for a cup of tea, a piece of cake and a chat about life in our home.

Anu

Anu Kassis

Job Title: Deputy Manager Joined: 2017

Hello, my name is Anu and I am the Deputy Manager here at Paternoster House.  I am passionate about working with the elderly and I am focused on providing the best possible care for them. It is wonderful to work with such a wonderful team and in a beautiful home that offers our residents fulfilling lives.

Desislava

Desislava Sokolova

Job Title: Administrator Joined: 2023

Hello, my name is Desi and I’m the home administrator here at Paternoster House. It is a privilege to be able to provide support and advice to all our wonderful residents, their families and loved ones on the journey into care and throughout their stay within our home. I live local to Waltham Abbey, and in my spare time love to explore its historical buildings and beautiful surrounding countryside.

Janet

Janet Hitimana

Job Title: Clinical Lead

Hello, my name is Janet and I am the Clinical Lead here at Paternoster House. I loved working as a nurse in this home and being able to provide the best care possible for our residents. I am responsible for ensuring the highest standards of nursing care as well as a homely and caring environment for all our residents.

Oana

Oana Cospenda-Luca

Job Title: Head of Unit Joined: 2020

Hello, my name is Oana and I am Head of Unit within the Parklands Community here at Paternoster House. I ensure that residents are provided with a high standard of care and quality of life. I love Paternoster House and working with the team and residents here.

Folashade

Folashade Ojuade

Job Title: Care Practitioner

Hello, my name is Folashade and I am one of the Care Practitioners here at Paternoster House care home. I really enjoy working here and love giving care and support to all our residents to enrich their lives.

Evan

Evan Sansssy

Job Title: Head Chef Joined: 2024

Hello my name is Evan and I'm the Head Chef here at Paternoster House.

Angela

Angela Hawkins

Job Title: Activities Coordinator Joined: 2016

Hi, my name is Angela, known as Angie. I joined Paternoster House in April 2016 as a care assistant, I have a passion for enriching our residents' lives and leading the Activities Team means I can help them achieve their dreams, keep them motivated and happy.


I look forward to getting to know you and your loved ones. We are always open to new ideas, if you'd like to contact me, please call the home or email.


New entertainers are always welcome.

Roy

Roy Gill

Job Title: Head of Maintenance Joined: 2000

Hello, my name is Roy and I've had the pleasure of working here for over 25 years. As Head of Maintenance, I get to work with and support all departments. My main enjoyment comes from helping our wonderful residents, whether that be assisting them with the latest technology or simply putting up a new picture in their room, it gives me time to get to know them better. I love to garden and work with the activities team and our residents on the raised beds and have been known to do a spot of flower arranging!

Lynn

Lynn Brachtvogel

Job Title: Head of Housekeeping Joined: 2016

Hello, my name is Lynn and I'm the head of housekeeping here at Paternoster House. My role is to lead the team of housekeepers and laundry staff to ensure the home is kept clean to the highest of Barchester standards, and all resident clothing is cleaned to the manufacturer's guidelines.

Loraine

Loraine Mayers

Job Title: Administration Assistant Joined: 2020

Hello, my name is Loraine, and I am part of the administration team here at Paternoster House, working at reception. I started working here in 2020, and I greatly enjoy welcoming visitors into the home. It will usually be me answering the phone or opening the door. I love meeting and chatting with residents and their families.  

Marius

Marius Mogosanu

Job Title: Senior Carer Joined: 2020

Hello, my name is Marius and I am a Senior Carer here at Paternoster House. I love working here and being able to make a difference in the lives of our residents every day. My aim is to provide a warm and caring environment for all of the residents.

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