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Barchester Paternoster House Care Home

Paternoster Hill, Waltham Abbey, Essex EN9 3JY
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Barchester Paternoster House Care Home, Waltham Abbey
Barchester Paternoster House Care Home, Waltham Abbey
Barchester Paternoster House Care Home, Waltham Abbey

Paternoster House makes the most of extensive grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and skilled in care and support for older individuals.

A committed team works hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the...  

Care Provided by Barchester Paternoster House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,377N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Paternoster House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Flavia-Elena Sparhat(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (94)
  • Single Rooms with ensuite Wet Room (2)

Barchester Paternoster House Care Home Reviews (109)

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9.8

Barchester Paternoster House Care Home has a Review Score of 9.8 (9.767) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Paternoster House Care Home has 109 reviews.

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Showing 109 reviews matching selected criteria
Review from A A (Wife of Resident) published on 10 May 2023 Submitted via Postal Card
Overall Experience

Although we didn't use your home for very long we were pleased that we did. Everybody was very caring and helpful.

Reply from Michael Kenny, CRM at Barchester Paternoster House Care Home

Thank you for taking time to leave us feedback, it means a great deal to us here at Paternoster House.

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Review from Monika A (Daughter of Resident) published on 11 April 2023 Submitted via Website
Overall Experience
Paternoster House Care Home meets all the needs in taking care of my mother. I’m so happy I made the right choice to bring her there.

Mum is very happy there, we speak daily over the phone if I can’t go to see her, the staff are excellent and they keep me updated on Mum's meds, her diet intake etc. Couldn’t ask for more. I highly recommend it.

Reply from Michael Kenny, CRM at Barchester Paternoster House Care Home

Thank you for taking the time to leave us feedback, your lovely comments mean a great deal to the team at Paternoster House.

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Review from Mary M (Resident / Service User) published on 11 April 2023 Submitted via Postal Card
Overall Experience

I think that it is very good.

Reply from Michael Kenny, CRM at Barchester Paternoster House Care Home

thank you for taking the time to leave us a review. the whole team at Paternoster House appreciate your lovely feedback.

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Review from Ray M (Son of Resident) published on 11 April 2023 Submitted via Postal Card
Overall Experience

Following 2 weeks of respite, Mum has decided to remain as a resident stating "I feel at home here and feel very comfortable". Staff are very welcoming and willing to answer any questions. My measure of a good care home is whether I feel confident leaving my loved one in their care at Paternoster House, I certainly have no worries at all.

Reply from Michael Kenny, CRM at Barchester Paternoster House Care Home

Thank you for taking the time to leave us some feedback, your comments mean a great deal to us at Paternoster House.

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Review from P L (Husband of Resident) published on 27 March 2023 Submitted via Postal Card
Overall Experience

My first impression was exceptionally clean, welcoming staff, always with a smile on their faces. After 4 weeks my opinion has not changed. My wife's birthday was recently and I asked if it was possible to have a few friends come over to see her, they agreed and offered to put on a spread (with birthday cake) which the chef needs to be praised. The attentiveness of staff served and made sure all the guests including the children had food, with all this in mind this is why I can give the home a 5* rating and have peace of mind that my wife is being looked after better than I could provide at home.

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Review from S M (Partner of Resident) published on 14 February 2023 Submitted via Postal Card
Overall Experience

Very pleasant and friendly environment throughout.

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Review from P G (Sister of Resident) published on 28 November 2022 Submitted via Postal Card
Overall Experience

My sister come here two weeks ago and I'm so happy with all the care of the staff, they all seem so caring. I only live a few minutes away so I can visit her more a less every day. My dad was in here for three years I had no complaints, at the moment my sister seems happy which I'm happy about. She was so unhappy in the hospitals she was in, so it's nice to see her smile in a long while.

Reply from Michael Kenny, CRM at Barchester Paternoster House Care Home

Thank you for the lovely feedback and comments, it means a great deal to us here at Paternoster House. We will continue to do our best to offer the very best care and support to our residents.

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Review from Paul S (Mother of Resident) published on 31 October 2022 Submitted via Postal Card
Overall Experience

On arrival, we were all greeted and made to feel welcome. The staff are absolutely amazing; they go above and beyond to help families and residents. Every day you are greeted with a smile. It is a very friendly atmosphere and very clean every day. I'm very pleased with my mum's care she is being given and how in a short space of time, she has settled in really well.

Reply from Michael Kenny, CRM at Barchester Paternoster House Care Home

Hello Paul, thank you for your lovely comments; it means a great deal to all the team here at Paternoster House to receive feedback like this. We will be sure to pass your comments on to them, and we will strive to offer the very best care we can.

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Review from J H (Partner of Resident) published on 30 September 2022 Submitted via Postal Card
Overall Experience

Very good and helpful staff. Excellent food. Plenty of activities available. My partner's needs are dealt with professionally and with empathy.

Reply from Michael Kenny, CRM at Barchester Paternoster House Care Home

Thank you for your lovely comments, the team here at Paternoster House love to receive feedback like this, it really does mean the world to us and we will continue to strive to offer the very best we can.

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Review from S C (Husband of Resident) published on 12 September 2022 Submitted via Postal Card
Overall Experience
My wife has MND and has been a resident here since May 2022. All the staff we've met have been very friendly and have treated us with care, respect, dignity and understanding. My wife's care both personal and medical has been excellent. I was apprehensive about her going into a nursing home, however, she is receiving better care than I could give her at home.

My one criticism would be that her room and its facilities need a bit of TLC or upgrading, the cleanliness of the room is not a problem and the housekeeping staff do a very good job.

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Review from F M (Daughter of Resident) published on 29 August 2022 Submitted via Website
Overall Experience

The staff are friendly and helpful. The location is lovely and the facilities are good. The food looks really nice and there are plenty of activities for residents to get involved with which is great.

Reply from Michael Kenny, CRM at Barchester Paternoster House Care Home

Thank you for your lovely feedback and comments, feedback such as this means a great deal to us at Paternoster and we will continue to work as hard as we can to offer the best care we can.

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Review from Lena B (Daughter-in-law of Resident) published on 26 August 2022 Submitted via Postal Card
Overall Experience

Paternoster looked after my father-in-law for a couple of weeks on respite. He was made to feel extremely welcomed and was treated respectfully. His care was really considerate, and he was well looked after. The food was very good, and attention to all his needs was very evident. He had a bad experience in a previous respite and was extremely worried about his stay, but was full of praise when I picked him up.

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Review from J D (Niece of Resident) published on 25 August 2022 Submitted via Website
Overall Experience

A lovely care home they really look after you always care for the people and nothing is too much trouble. 100% and more would recommend this care home they take them out on outings and look after them well.

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Review from Kelly C (Daughter-in-law of Resident) published on 27 June 2022 Submitted via Postal Card
Overall Experience

Joined for an afternoon with a singer. Staff were fantastic, and amazing to see residents enjoying themselves singing/dancing. Staff very friendly and helpful. Thank you.

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Review from T W (Niece of Resident) published on 21 June 2022 Submitted via Postal Card
Overall Experience

I have found this very lovely, clean and staff so friendly; they have been so kind to my auntie.

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Review from Maria T (Niece of Resident) published on 20 June 2022 Submitted via Postal Card
Overall Experience

The staff are really nice and helpful. The building is spotlessly clean and comfortable. My aunt seems really happy.

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Review from Stephen W (Son of Resident) published on 16 June 2022 Submitted via Postal Card
Overall Experience

Mum is calm and settled, happy in her new home. I'm very impressed with the caregiving team. My visits to the home have always been good. Many thanks to all for keeping Mum safe and well.

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Review from Joanna Q (Daughter of Resident) published on 2 June 2022 Submitted via Postal Card
Overall Experience

We are all so happy Mum is so well cared for in Paternoster. The staff are wonderful, caring people. It is wonderful to know that Mum is safe, happy and so well looked after. We are so very happy and grateful to all the staff.

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Review from K G (Son of Resident) published on 4 May 2022 Submitted via Postal Card
Overall Experience
We came to Paternoster House to see dad, he looked so happy and well. This is the first time since Christmas, he was bubbly, healthy and happy.
While we were visiting they had a singer who had everybody enjoying and joining in the singing.
Paternoster is an awesome caring place.

Thanks to all the staff.

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Review from A N (Niece of Resident) published on 6 April 2022 Submitted via Postal Card
Overall Experience

Excellent care, very professional. The staff are very approachable and supportive. My uncle settled very well here.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 September 2021
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 21 July 2026

We have availability for immediate placements including respite and permanent stays.

News (164) & Events (3)

News
  • 22 Jul 2026

    Our respite holiday stays provide a welcoming, home away from home break. During your stay, you can join a varied programme of activates, entertainment and social events. Or you may...

  • 21 Jul 2026

    Such a lovely afternoon out and about in the sunshine ?? We enjoyed a peaceful stroll through Waltham Abbey gardens feeding the ducks, ??followed by a beautiful visit to Waltham...

  • 21 Jul 2026

    Such a lovely afternoon out and about in the sunshine ?? We enjoyed a peaceful stroll through Waltham Abbey gardens feeding the ducks, ??followed by a beautiful visit to Waltham...

Upcoming Events

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Paternoster House Care Home.

Meet the Team (11)

Flavia Sparhat
Flavia SparhatJob Title:General ManagerJoined: 2022

Hi, I’m Flavia, the General Manager here at Paternoster House Care Home. Welcome to our website!

I am exceptionally passionate about my vocation. I work very closely with all my team here at Paternoster House to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, passion for life, alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.

Thank you for taking the time to look further into what we have to offer you or your loved one. Please take the time to look at my staff team below in the home, who all play a vital role in day-to-day life at Paternoster House.

We operate a true open-door policy at Paternoster House, so please feel free to drop in and join us for a cup of tea, a piece of cake and a chat about life in our home.

Anu Kassis
Anu KassisJob Title:Deputy ManagerJoined: 2017

Hello, my name is Anu and I am the Deputy Manager here at Paternoster House. I am passionate about working with the elderly and I am focused on providing the best possible care for them. It is wonderful to work with such a wonderful team and in a beautiful home that offers our residents fulfilling lives.

Desislava Sokolova
Desislava SokolovaJob Title:AdministratorJoined: 2023

Hello, my name is Desi and I’m the home administrator here at Paternoster House. It is a privilege to be able to provide support and advice to all our wonderful residents, their families and loved ones on the journey into care and throughout their stay within our home. I live local to Waltham Abbey, and in my spare time love to explore its historical buildings and beautiful surrounding countryside.

Janet Hitimana
Janet HitimanaJob Title:Clinical Lead

Hello, my name is Janet and I am the Clinical Lead here at Paternoster House. I loved working as a nurse in this home and being able to provide the best care possible for our residents. I am responsible for ensuring the highest standards of nursing care as well as a homely and caring environment for all our residents.

Oana Cospenda-Luca
Oana Cospenda-LucaJob Title:Head of UnitJoined: 2020

Hello, my name is Oana and I am Head of Unit within the Parklands Community here at Paternoster House. I ensure that residents are provided with a high standard of care and quality of life. I love Paternoster House and working with the team and residents here.

Folashade Ojuade
Folashade OjuadeJob Title:Care Practitioner

Hello, my name is Folashade and I am one of the Care Practitioners here at Paternoster House care home. I really enjoy working here and love giving care and support to all our residents to enrich their lives.

Angela Hawkins
Angela HawkinsJob Title:Activities CoordinatorJoined: 2016

Hi, my name is Angela, known as Angie. I joined Paternoster House in April 2016 as a care assistant, I have a passion for enriching our residents' lives and leading the Activities Team means I can help them achieve their dreams, keep them motivated and happy.

I look forward to getting to know you and your loved ones. We are always open to new ideas, if you'd like to contact me, please call the home or email.

New entertainers are always welcome.

Roy Gill
Roy GillJob Title:Head of MaintenanceJoined: 2000

Hello, my name is Roy and I've had the pleasure of working here for over 25 years. As Head of Maintenance, I get to work with and support all departments. My main enjoyment comes from helping our wonderful residents, whether that be assisting them with the latest technology or simply putting up a new picture in their room, it gives me time to get to know them better. I love to garden and work with the activities team and our residents on the raised beds and have been known to do a spot of flower arranging!

Lynn Brachtvogel
Lynn BrachtvogelJob Title:Head of HousekeepingJoined: 2016

Hello, my name is Lynn and I'm the head of housekeeping here at Paternoster House. My role is to lead the team of housekeepers and laundry staff to ensure the home is kept clean to the highest of Barchester standards, and all resident clothing is cleaned to the manufacturer's guidelines.

Loraine Mayers
Loraine MayersJob Title:Administration AssistantJoined: 2020

Hello, my name is Loraine, and I am part of the administration team here at Paternoster House, working at reception. I started working here in 2020, and I greatly enjoy welcoming visitors into the home. It will usually be me answering the phone or opening the door. I love meeting and chatting with residents and their families.

Marius Mogosanu
Marius MogosanuJob Title:Senior CarerJoined: 2020

Hello, my name is Marius and I am a Senior Carer here at Paternoster House. I love working here and being able to make a difference in the lives of our residents every day. My aim is to provide a warm and caring environment for all of the residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Paternoster House Care Home to verify any information. View our terms and conditions. Barchester Paternoster House Care Home has an Enhanced Service -more info.