Seven Arches

Thank you for your kind review. We will pass on your positive comments. We hope that your Nan is enjoying her stay with us and are glad to hear that her health has improved since being at the home.

Thank you for your kind review of Seven Arches Nursing Home. We are so glad to hear that you have had such a positive experience with the standard of care within our home. We are so pleased to hear your husband has had a positive experience too, and we are very happy to know that he continues to thrive with the care and support he receives. Your feedback will be passed on to the staff at the home. If there is anything we can do to continue supporting your husband, please do let us know.

Thank you for your kind review of Seven Arches Nursing Home. We will make sure to pass on your positive feedback to our staff.

Thank you for your kind review. We are so glad that your mother received a high standard of care with compassion and professionalism. Your feedback will be given to the team at Seven Arches, who will be very pleased to know that your mother was happy during the time she was at the home.

Dear Lee

Firstly, our condolences on the loss of your father.

All of our staff are regularly trained in end-of-life care and do have the necessary competencies to look after residents who are approaching or currently receiving end-of-life care.

The care team at Seven Arches strive to ensure that every resident has a comfortable and calming environment as well as providing a high level of person-centred care at the Home. We are sorry that you feel that this objective has not been met in this instance.

The report from the Nurse who was on duty on the night of your father’s passing has confirmed that you were provided with an update by telephone. I also understand that you were invited to come to the Home to spend time with your father, which you declined.

Should you wish to discuss this any further, please do contact me directly.

Thank you for those wonderful and kind words. We are delighted to hear that you are happy with the care provided to your aunt.
Regards - Seven Arches team.

Many thanks for taking the time to leave us a review. Seven Arches team very much appreciates your comments and equally feel honoured to have been given the opportunity to look after/care for your mother and know the family as well. Your kind words will bring much joy to our hard-working staff.
All the best wishes - Seven Arches team.

Thank you for the review, we are glad that your mum has settled in well at Seven Arches. We will ensure Mum will continue to be happy here at Seven Arches.
Regards.
Sevenarches team.

Thank you for your review in which you have raised some concerns.
Firstly, our condolences to you and the family on the passing away of your mother. All new staff have been fully vetted to ensure they are able to give the highest level of person-centred care to our residents. Staff are continually trained to ensure they are kept abreast of the latest regulations and requirements. We have implemented an electronic care planning system since the beginning of 2020, which has led to improved and more detailed record keeping. Care plans are audited on a regular basis, both internally by the Nurses and by external auditors who monitor the Care Home, any discrepancies are immediately reviewed. Through a stringent auditing tool, we ensure that the Care Home is kept to the highest cleanliness standards. There is a daily cleaning schedule in place at the Home and we have also reviewed the data to identify any significant periods of time with regards to your mum’s room not being cleaned.