Seven Arches

seem to genuinely care about her well-being.

My aunt has been a resident of Seven Arches for 7-years and has received very good care throughout. Any medical issues she has experienced have been investigated quickly and efficiently. During this time, the staff have been unfailingly kind and caring towards her. During the difficult Covid months, they have shown great dedication and professionalism. Thank you.

Mum moved to Seven Arches in June 2019 having been given 3-months to live. It is a small home on lovely grounds, and although an older building, I felt it was a more friendly and personal environment for her to end her days. However, here she is more than 2-years later, at 91, still with us in the body if not mind, so that in itself says a lot for the care given here. Looking after a dementia patient takes a lot of patience, and I cannot thank enough all those involved with Mum. In particular, a special thank you to the activities coordinator who goes above and beyond her job and also tirelessly fundraises to provide activities and outings for the residents. Mum is always clean, tidy, has her hair done, nails painted and is treated with dignity and respect. Communication is good with phone call updates from the nurses. Covid has been a difficult time, but, thankfully, the manager has been as accommodating as possible to ensure visits continued in some way. I have no regrets about having placed Mum here.

Keeps me informed if she has any issues.

Mum was very poorly when she moved into Seven Arches, but as the staff looked after her, she began to find a new interest in life and is now restored to a much happier state. Staff have a wonderful attitude to caring for the residents. The building is tired in places, but everywhere is clean. The residents and their clothes are beautifully clean, creating a lovely atmosphere in the home.

Poor care is given. Some very inexperienced care staff. Where there had been a lot of experienced long-standing staff, they had all left and been replaced by young staff who seemed to have little idea of my mother’s condition and needs. Records are inadequate and care plans are not accurate. Some nursing staff are not proactive enough and lacking in confidence. Room cleanliness has deteriorated and I had to ask for the room to be cleaned after it was left dirty for ten days. The care home has noticeably deteriorated in the last eighteen months but particularly in the last year - COVID can be no excuse for this. There are a few lovely staff but the new staff is not nearly so engaged with the residents.

I would not hesitate to recommend this nursing home to others.

There seems to be a personal interest by staff in every aspect of my mothers care needs.

Very good.

My family and I found the home very welcoming. The staff were anxious to please and make the patient as comfortable as possible. They also kept the family informed, and if there was the slightest concern, medical help was consulted.

Considering my mum's mental and physical health when she first became a resident at Seven Arches, two years later she is a different person. This is all down to the fantastic care and support that has been provided by the staff at Seven Arches. There is a truly friendly and homely atmosphere here, I am very lucky to have found such a special place to look after my mum. My heartfelt thanks are extended to everyone at Seven Arches, it is a wonderful place!

One or two carers are not as compassionate as they could be and let the team down. Overall, the staff work really hard and are fully committed.

My mum has been living at Seven Arches for nearly three years. In that time she has been treated with kindness, respect and a great deal of care. I would not hesitate to recommend this care home. I feel completely at ease with all the kind, caring staff. Mum's clothes are washed and ironed and folded away neatly every day, all staff are an assist to the home. One member of staff who arranges entertainment and outings is a ray of sunshine.

Very well run nursing home. Feels like a family with very caring staff. Very nice atmosphere. Staff obviously all get on extremely well. My mothers care needs are met with dignity and respect.

This was my first visit to my sister-in-law and I found the staff to be very attentive and friendly to the residents. It was very clean and tidy and no resident was left on their own. I would highly recommend this home to anyone.

My aunt has had some quality added to the end of her life by the people in this home.

Management is currently in the process of being changed, the temporary manager has not been in charge for long but is impressing.

Whilst conscious that the home has had some issues in recent months, standard of care, dignity with which they treat their residents has been consistently high. Home is always spotlessly clean and staff care about the residents and their environment. I have no hesitation to recommend Seven Arches. My mum has been a resident here for 3 1/2 years.

I have no hesitation in recommending Seven Arches.

Overall satisfied with the home. Any problems with my sister's care are resolved with the help of staff and management. Management are really listening to what I am saying.

Good to have more trained staff in attendance.