Tall Trees

I can’t speak highly enough about the management, nursing staff and all the carers and background staff of this excellent care home. My mother was a resident for 6-years, suffering from Alzheimer’s, with the need for constant personal care and was looked after with total professionalism and tenderness.

We choose Tall Trees to look after my Mum because the team were clearly equipped to deal with her very challenging dementia care needs. This was a distressing period for us all and immediately followed an extended stay in a psychiatric unit and a previous care home, so the choice was critical. Our criteria were based almost entirely on a reputation for the specific type of dementia nursing care which Mum needed after the very close care and attention provided in the hospital. The credentials of the Tall Trees team came through very strongly on our first visit, satisfying all of our specific "how would you cope with..." questions as well as leaving us with a very strong impression of warmth in the approach.

It was a very settled team who were well trained and worked well together, keeping us informed when required and unobtrusively. You always worry about the phone ringing, but at Tall Trees, we really felt that we could sleep again at night knowing that Mum was truly in expert hands

We find the staff at Tall Trees exceptionally helpful; they take fantastic care of our Dad. He's very happy at Tall Trees. Especially like the fact that they tolerate his gardening attempts. Would recommend to everyone.

My mum has been at Tall Trees for many years now. How glad we all were that Mum was given the chance to stay here. At this care home or home as it is known to us, it is the loveliest place to be if you have dementia. It is very, very clean, clothes are washed and named lovely, nothing is too much trouble. The food is sensational, even a special homemade cake on your birthday. The manageress is lovely, always happy and helpful and always speaks to you. The carers treat my mum as they would treat their mum, her care is excellent, she is loved by all, she is well known for her singing, and the staff all join in with her. She has many problems as well as dementia, so the carers are very hands-on, it can not always be easy, so I am truly thankful to everyone for the love, kindness and care that they give to her. The care that she is given, you can not put a price on to be able to become a daughter rather than a carer gives you the freedom to realise how difficult your life has become.

Mum is very happy at Tall Trees - they always work hard to identify and meet her needs. She is very content here - she says that she is ‘living the life of a lady’. She is very positive about the staff saying that they are ‘very kind’. There is excellent person-centred care - allowing Mum to take the lead. Her behaviour can be problematic later in the day - they cope with this well and continually review what is the best approach. Mum really benefits from the activity programme - the home have done brilliantly to keep this going during Covid. The food is excellent - freshly cooked on-site and flexibly provided. They have a 4 weekly ‘Resident of the Day’ process which involves a telephone review when they feed back to us. In addition they are very good at letting us know straight away of any significant issues and always ask our permission where relevant. The home are brilliant at taking our ideas on board - it really does feel like a partnership.

Mum has Alzheimer's and although it's hard to have to move someone from one home to another, we knew that Mum needed to be with staff who could help her to make sense of her world and provide the protection, reassurance and care that she needed. So the search began and after looking at many homes I asked for a second visit to Tall Trees. This time, I had the experience of having visited other 'dementia friendly' homes and so I knew what I was looking for; kindness, friendliness and compassion and this is just what I found. You can have top-notch cinema rooms, hair salons etc, but without the human touch and genuine care and concern for your loved one, they mean nothing. Since moving Mum last Spring, I have seen less of a decline in Mum's condition, she seems happier and more settled, she has made friends, she joins in with activities, has learned to 'Facetime', and she receives excellent care from all the staff who are truly amazing, and I'm happy too - a lovely bonus!

In my opinion, Tall Trees is an excellent care home. The staff work very hard to maintain high standards of nursing and cleanliness. I value the dedication and kindness of each of member of the team at Tall Trees; they have brought me peace of mind knowing my mother has her needs met 24/7. The management and carers are always busy, but always put the resident's priorities above everything else. My mother, who has struggled with her health in recent years, always speaks highly of the staff and the quality of food on offer.

100% an amazing nursing home. My husband is very well looked after and it is worth every penny as he is very well looked after and knowing this gives me peace of mind. The care is amazing and staff are all very pleasant both when I came in and now when I ring they are always happy to help. I have always felt welcome and are very polite. The manager always took time out of her day to talk to me and now at this time we have regular chats and emails I am very grateful and I couldn't ask for more for my love one and I always tell the staff my appreciation and gratitude when I call.

One of the hardest decisions I have had to make was to look for a residential home, where I would hand my husband's care over to others. After visiting many establishments I chose Tall Trees. When my husband was admitted to Tall Trees from hospital, he was a very sad gentleman, unable to walk, talk or attend to any of his personal needs, 'Advanced Dementia'. It has been three weeks from admission and a 'metamorphosis' has occurred! The improvement must be afforded to the dedication of the wonderful staff and the tender care he receives. Staff are kind, patient, attentive, passionate, and at all times display 'upholding the valued principles of care'. The love and care afforded to my husband is also given to me. My husband smiles again, is mobile and takes part in conversation. The home is clean, warm and happy, a feeling of home from home, I love visiting. Staff are always sharing/receiving information and nothing is ever too much trouble. The manager and her wonderful staff have so much to be proud of, exemplary in every aspect. Food is cooked to perfection, and of the highest quality, the home is free from odour, laundry is cleaned and returned maintaining dignity. May I take this opportunity to thank the manager and her staff for allowing me to return to being 'a wife'. Thank you.

A very comfortable home but in need of some modernisation in some areas. The home is reasonably well organised but the second floor, where my brothers room is, could benefit from having slightly more residents that my brother could relate to.

The end of life care for my wife was exceptional, the family could not have wished for better loving care from all of the team at Tall Trees.

Staff are caring, polite and helpful. The staff are kind and patient. Staff are professional and experienced. The home carries out plenty of activities - we see this from the photos displayed. Fairly regular updates on Mothers well being.

The staff are extremely well trained, friendly and capable to deal with all situations. I am very happy and confident about everything they do for my husband.

The care is very good. The staff are always helpful and friendly. Nothing is too much trouble.

The staff do their best to be supportive and helpful. Both the staff and management are very accommodating and helpful towards my husband. They always treat him with dignity. Always listen to my worries and concerns about my husband. The facilities are adequate with his needs.

What a pleasure to visit. The home always warm and welcoming. Wonderful entrance, spotlessly clean, no smell, coffee and cake. Chairs to sit in. Manager always willing to chat. Corridors, lounge, bedrooms always clean/warm. No unpleasant odours! Staff always welcoming and friendly, smile on faces. Interact with patients with patience and good humour, food home cooked and nutritious, nothing too much trouble if asked for something different.

The easy accessibility to visitors and the patients to talk with staff is very good and reassuring and there is a real warmth in the atmosphere in Tall Trees. The staff appear to be a well-knit team who have smiles for everyone and acknowledge all who them. The above is true in both palliatives care and recuperation and respite care. The food is excellent and the welcoming tray of coffee and cakes in the foyer is a lovely and welcoming find. It was reassuring to see how staff sat with patients and to see how care and vigilance was individualised to each person. Thank you.

Good service.

I have benefited similarly in my extended period of respite care which enables me to return home alone, well fed and rested.

Tall trees is such a happy place to be, so I've instructed my family to reserve a room for me if ever I need special care in the future.