Tall Trees

Oaks Place, Mile End Road, Colchester CO4 5XR
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9.7 68 Reviews
  • Tall Trees, Colchester
The skilled team at Tall Trees care home provides high-quality respite, nursing and dementia care, as well as compassionate end of life care.

Located in the centre of Colchester, Essex, this comfortable, purpose-built home is conveniently situated for travel and local amenities. Residents and visitors are able to enjoy many local attractions as part of the home's exciting activities programme.

At the heart of the care Tall Trees provides is a deep understanding of the individual, so they get to know each resident well to plan activities and experiences that enable them to live a fulfilling life. All colleagues have received advanced dementia training, which enables them to experience first-hand what it may be like to live with dementia.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1674
  • Self-Funded Residential Dementia Care: from £1764
  • Self-Funded Nursing Care: from £1914
  • Self-Funded Nursing Dementia Care: from £2004
  • RESPITE Self-Funded Residential Care: from £1884
  • RESPITE Self-Funded Residential Dementia Care: from £1974
  • RESPITE Self-Funded Nursing Care: from £2124
  • RESPITE Self-Funded Nursing Dementia Care: from £2214

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Tall Trees to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Alice Banda (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (40)

Tall Trees Reviews (68)

9.7

Tall Trees has a Review Score of 9.7 (9.655) out of 10, based on 30 reviews in the last 2 years.
Over all time Tall Trees has 68 reviews.

Overall Experience
  • 58
  • 9
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Date Published
  • 68
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  • 30
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Reviewer Connection to Tall Trees
  • 17
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  • 4
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  • 1
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Total of 68, showing 61-68
Review from J H (Daughter of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a pleasure to visit. The home always warm and welcoming. Wonderful entrance, spotlessly clean, no smell, coffee and cake. Chairs to sit in. Manager always willing to chat. Corridors, lounge, bedrooms always clean/warm. No unpleasant odours! Staff always welcoming and friendly, smile on faces. Interact
with patients with patience and good humour, food home cooked and nutritious, nothing too much trouble if asked for something different.
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Review from Jean F (Sister-in-law of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The loving and committed care of your residents/patients is outstanding and is clearly the priority in the home. Staff clearly enjoy and love their work and their patients which comes over in the care and the attention given and shown to them and to their families and visitors.
The easy accessibility
to visitors and the patients to talk with staff is very good and reassuring and there is a real warmth in the atmosphere in Tall Trees. The staff appear to be a well-knit team who have smiles for everyone and acknowledge all who them. The above is true in both palliatives care and recuperation and respite care. The food is excellent and the welcoming tray of coffee and cakes in the foyer is a lovely and welcoming find. It was reassuring to see how staff sat with patients and to see how care and vigilance was individualised to each person. Thank you.
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Review from David D (Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good service.
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Review from M F (Respite Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so grateful that our GP recommended that my wife and I should come here together so that we could have the very best personal care and consideration. This was exemplary in the kindness and understanding (when she could barely communicate) in the last three weeks of my wife's life.
I have benefited
similarly in my extended period of respite care which enables me to return home alone, well fed and rested.
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Review from Gladys M (Wife of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident in Tall trees for the past three years. I visit daily between 12 and 6.30pm. I can honestly say from day one, I have been very impressed by the kindness of the staff, who also make my visits most welcoming.
The food menus are in my opinion deserving of a Michelin Star.
Tall
trees is such a happy place to be, so I've instructed my family to reserve a room for me if ever I need special care in the future.
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Review from Ellen B (Wife of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very well organised home. The caring is excellent. They are compassionate and supportive at all times. Nothing is too much trouble. Food and cleanliness is of high standard. I visit 3 days a week 10 - 6.30. Each day the carers work hard and make me feel welcome in this loving and friendly
environment. I sing their praises all day long.
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Review from Josephine M (Daughter-in-law of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident in Tall Trees for almost two years. During this time, she has received nothing but the best care, love and attention. Whenever we visit, it is always clean. Her clothes are clean, her hair is washed and cut and her nails cut and filed. There is always a happy and
homely atmosphere in Tall Trees and we are constantly moved by the care that is shown to my husband's mother. Thank you Tall Trees.
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Review from Colin E (Son of Resident) published on 7 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum spent 8 months in Tall Trees' care prior to her death in August - the 'Thank You' letter, below, sums up my family's sentiments:


To: ALL Staff at Tall Trees.
Since my mother arrived at Tall Trees at the end of 2015, the level of care, attention and genuine compassion for her has been a source

of great comfort for her family as well as for my Mum.
It was a big step, placing her into the care of strangers. But you weren’t ‘strangers’ for long - we realised that we had been amazingly lucky to have found you as your affection and care for my Mum were amazing.
We knew our limitations and could not give her the care and support she needed but, with you, she was safe, secure and loved.
Your care and attention extended to my Mum's family and we always felt welcome – on her final day, we were very touched by your attention, professionalism and warmth. We were so glad that we could share Mum with people who thought so much of her and we are enormously grateful.
On behalf of her family, Colin.
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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Tall Trees is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.655 for Tall Trees is calculated as follows: ( (264 Excellents x 5) + (61 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 345 Ratings = 4.655
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tall Trees is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Alice

Alice Banda

Job Title: Home Manager Joined: 2011

I’m a caring person, so it wasn’t a big surprise that I trained as a nurse and then moved into the care sector. I’m passionate about people and about delivering the high-quality care they deserve.


Care UK has a very clear and attractive vision for older people’s care. I joined the organisation in 2011 after working for various healthcare providers. It sounds odd to say this, but some providers don’t have care at the heart of what they do. Care UK is different, and I wanted to be a part of it.


We’re a close-knit, like-minded team at Tall Trees: each of us understands that we can make the difference to residents. Even the small things count in helping a resident to enjoy their day or have a meaningful interaction. When you see the positive impact this has on a person, it makes you want to do more and more!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tall Trees to verify any information. View our terms and conditions. Tall Trees has an Enhanced Service - more info.