Tall Trees

Absolutely disgusting company, I've been blocked from their social media page, comments and truth about the care and on Friday 23rd of May, manager called to say that my father will not be coming back to the home, sending him into hospital with one, one pair of clothes knowing he wouldn't be coming back, no letter of notice, (28 days) written notice! Wheelchair broken, no manual handling being used in the home.

Staff are beyond helpful and kind. This is such an exhausting and challenging roll, but I can see that staff do it out of care and dedication. The meals look lovely and the grounds are stunning. Nothing seems to much truble. Thank you- without staff like you the residents would not be cared for so well.

I was visiting my wife at the care home and was extremely pleased with the way she was being treated. I am sure she is a very difficult patient at the moment and to see her being looked after so well is very consoling.

We are very pleased with the level of care he receives. The facilities and the food are all excellent but the best aspect is the quality of the staff. Without exception they all know my dad acknowledge him whenever they see him and many make the time to speak to him on a regular basis.

I take dad out for lunch once a week but he is always pleased to return to the place he calls home.

All the staff are very polite and very helpful, Im very happy with the care my wife recieves all the staff have a good understanding of my wife's needs and comfort her and reassure her when im not with there. The food is very good and I enjoy dinning with my wife when I am visiting I always feel very welcomed the service is restaurant quality. There is regular hairdresser and chirody visits in the home.The home offers regular events and im looking forward to my valentines brunch with my wife.

My husband is at Tall Trees. He has complex needs. They help with all his needs. He's well looked after. All carers are so helpful and kind. I visit every other day. He has settled down here at Tall Trees, they understand.

Bringing my mum to Tall Trees was the best decision we made, from the minute we were welcomed by the home manager and another staff member we were reassured that she would be looked after with genuine care. We were not disappointed! All staff, however busy, gave Mum the care and attention she needed. I also saw how they spoke to me and gave comfort to other residents too, with patience. Mum went through an end-of-life period that was very hard for all. The staff were professional and understanding, they were determined to minimise Mum's (and my) discomfort and pain. I cannot fault the staff and management.

We are very pleased with all the care from the manager and all the nurses and all the carers that are doing a brilliant job for our family member. They all keep us up to date and put their heart into the job. We would like to thank them for all the hard work they are doing.

I am very impressed with the way Tall Trees are taking care of my mum. My mum has Alzheimer's and had aggressive outbursts when she first arrived, however the staff were fantastic with her and helped her to settle into her new home with patience and understanding. The staff are all very caring and conscientious and are extremely welcoming to families. We are always greeted in a friendly manner by all staff members. We are kept up to date with regular meetings and the staff are always available to answer any questions. The care home is always clean and tidy, which cannot be an easy task. The meals are varied and the quality and choice are always very good. There's a full daily activity programme for those residents who would like to participate. Overall, our experience has shown Tall Trees staff are dedicated and compassionate throughout the home. I would therefore recommend Tall Trees Care Home to anybody who is looking for a care home for a loved one.

My husband has been a resident at Tall Trees for almost 2 years and I have witnessed him receiving excellent care during this period. His behaviour at times can be challenging but the whole team handle him in a professional and caring manner. The staff at Tall Trees create a safe and happy environment for all the residents.Where it is possible everyone will do their utmost to fulfil any requests for example decorating the bedrooms, meal requests, trips out, activities, all of which have been honoured to my husband. Thank you to the whole team at Tall Trees.

The food is good and well thought out and the premises are very clean.

Don't expect miracles immediately - it takes time for staff to get to know how will be the best way to care for each individual's needs, and likewise, it takes time for the resident to build their trust around their new environment and 'care home family', which we always found to have a calm, warm and homely atmosphere.

All the staff are kind caring and patient and are concerned for the relatives. My husband's room looks out onto the garden which he enjoys. He can sit outside in the garden as there are a number of seats. The choice of meals is excellent and there is a light airy dining area and lounge. The staff are very concerned that my husband should not fall as he tried to get himself up but they are there to assist him. As a family, we are pleased and relieved about the very good overall care he is receiving.

I visited my relative and was so pleased to discover a united team happy helpful and professional. Food/drink was varied. The cleanliness was excellent. The garden was an excellent bonus. But the overriding compassion of the staff was outstanding from the cleaners to the management - I cannot express how much this means as I live a distance away - so knowing she was in safe hands was of great importance. Thank you!

If I have to talk to anyone about my mother's care, I have gone to the manager and she gets on to it right away and she will get it sorted as she has been the same with me. I don't think she could do any more than she is doing, she is a lovely manager and always has a talk with me and pops in to see Mum in the mornings. It's a lot of money, but I know my mum is looked after.

Well done to you all! And thank you.

My wife has been cared for at Tall Trees for nearly four years and has and is getting very good care in a very friendly and caring family orientated and seems to be very happy.

The star knocked off for facilities is because the minibus has been out of action for many months, leaving the residents without means of going out on any excursions, which was advertised. I believe it is mended now but yet to be used much.

From the day my wife arrived at Tall Trees I found everyone there empathetic and very caring. This has been continuous. There is a high level of professionalism.

My father has been a resident here for nearly ten years. Dementia is a cruel condition and it is natural for him to have gone up and down as he goes through the different stages of the condition. However, I have always felt the care staff have done a fantastic job looking after him. I live overseas and visit whenever I can but he has always looked clean and tidy and well cared for. I receive regular updates about how he is doing via email. The manager has always been fantastic and makes me feel welcome when I visit. No one would want their relative to have dementia but he's definitely in the right place to ensure he is as safe as possible and cared for by the great staff.