Uplands Rehabilitation Centre

27/31 Cobham Road, Westcliff-on-Sea SS0 8EG

Uplands Rehabilitation Centre in Westcliff-on-Sea is an innovative, unique and state of the art 17 bed facility providing short stay, therapy led rehabilitation and reablement services.

The centre provides comprehensive assessment, rehabilitation and therapy services for male and female adults. Throughout their stay, patients are encouraged to make individual choices about all aspects of life at the centre and to be as independent as possible.

In addition to nurses and rehabilitation assistants, the centre employs a physiotherapist, occupational health therapist, speech and language therapist and psychologist.

The centre’s main objectives is to train people and equip them with the necessary skills to return to independent living following a stroke, brain injury or other complex conditions.

Owner: Uplands Care Centre Ltd

Person in charge: Bob Mutbutuki (Manager)

Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Speech Impairment • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 23

Shared Rooms: 0

Rooms with ensuite WC: 17

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

West Cliff Train Station
Route no: 17 by bus.

Visiting:

Visiting Times: From 3.30 - 4.30 and 6.30 - 8.30
These visiting hours are to prevent disturbance during therapy sessions.

Parking:

On Street and Off Street (Front Driveway) available.

Latest Care Quality Commission* Report on Uplands Rehabilitation Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Uplands Rehabilitation Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 79 Reviews over all time. This Average Rating is also the rating value for Uplands Rehabilitation Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 56 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.647 for Uplands Rehabilitation Centre is calculated as follows: ( (647 Excellents x 5) + (239 Goods x 4) + (40 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 929 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Uplands Rehabilitation Centre is based on 56 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 56 Reviews ÷ 4.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Uplands Rehabilitation Centre has a Review Score of 9.6 (9.647) from 79 Reviews


Average Ratings

  • Excellent
    59
  • Good
    19
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Uplands Rehabilitation Centre?

  • Extremely LIKELY
    67
  • Likely
    12
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Uplands Rehabilitation Centre

  • Resident / Service User
    52
  • Daughter of Resident/Service User
    12
  • Wife of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Respite Resident/Service User
    3
  • more

My cousin who is 94 was transferred from hospital to Uplands. She was treated with respect and utmost care especially as she was blind and profoundly deaf. Communication was difficult but all staff were patient with her disabilities. As we live 90 miles away and could only visit now and again I felt that she was in safe hands. Well done Uplands.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Extremely pleased with the excellent standard of care. Everyone is very helpful.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

They met all my needs be I knew I needed them with humour and respect.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

Lovely staff, good food and excellent care. Everybody is very friendly and helpful.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.5 out of 5

All staff employees form O.T's, physio, nurses, carers to the cleaners and cooks to other people involved in the centre are excellent.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Rather confused, I didn't know what had happened. I was found on the floor of my kitchen and taken to the local hospital. A week later I was transferred to Uplands, a nice looking building, well kept and beautifully clean.
Physiotherapists were good, explaining what they were doing and why. Food excellent, menu well thought out and beautifully presented.
Staff plentiful, all very pleasant and helpful. On the whole a calm, happy atmosphere, helping clients to calm down.
A good experience and happy outcome.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.8 out of 5

I am very satisfied with the care facilities provided. Together with the rehabilitation programme and regime. Attentive staff have been polite and helpful. Unfortunately, my admission was during the cold, snowy weather spell so an extra radiant hearing was provided in my room.
Mobility in the building(with frames) was reasonable, variant floor levels was a surprise. Left to upper floor helpful.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.2 out of 5

I was admitted to Uplands Rehabilitation Centre from hospital ten days ago following a fractured groin.
The excellent physio team here are getting me walking again and I have progressed from a wheelchair and walking frame to crutches already, thanks to their rigorous but encouraging treatment.
My spotless ensuite bedroom is furnished to hotel standards and even my washing is folded and put away daily upon completion.
The food, particularly the meat, is very good and there is always a choice from the sensible and varied menu.
Finally, I am so grateful for the wonderfully caring staff, always willing to sort out problems regarding medical needs including the supply of medication from local pharmacies.
How fortunate and thankful I am to have been sent to Uplands at part of the struggling NHS service.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Nice, friendly staff. Modern surroundings. Lovely food.

How likely would you be to recommend Uplands Rehabilitation Centre? Likely

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Average Rating:   5 out of 5

Extremely impressed with the efficiency and orderliness in the way the place is run. My mother has been complimentary about the food. The staff are always cheerful, helpful and friendly and the premises are clean and secure. I would recommend this place.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

I was a patient at a care home and treated very well. The staff were lovely and very patient. The rooms were lovely and clean you could not fault them and that went throughout the home from floor to ceiling.
I would also like to thank the chef who provided lovely meals for everyone's taste.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.6 out of 5

As you will see I've marked excellent, this is because this is how I found the home to be.
My stay here has been very comfortable and most beneficial.
The physio treatment has worked wonders and I can now do decidedly more than when I arrived when I couldn't even write my name, I shall work at writing in a straight line.
I can now walk with assistance using a frame.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.9 out of 5

The facilities and standards of physiotherapy and occupational therapy are excellent. The staff are all caring and friendly and concerned with individuals' welfare. The rooms are airy and clean with en-suite toilet and shower. Cleanliness is excellent and clothing was even washed and returned on a daily basis. Food is excellent, the overall experience has been excellent. The standard provided has been such that my period of rehabilitation has been completed in the shortest period, enabling me to return home with a significantly reduced care programme, thus saving the need for extensive home care, which would otherwise have been required.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

Excellent service - 5-star hotel.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

Very helpful staff. They have helped my mum recover after intensive care.

How likely would you be to recommend Uplands Rehabilitation Centre? Likely

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Average Rating:   4 out of 5

Got my dad up and walking. Staff are very caring, positive attitude.
Good food.
Clean environment.
Safe.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.1 out of 5

Happy with the care I've been receiving.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.6 out of 5

Fantastic in every aspect.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

My partner and I found everyone friendly, courteous, helpful and they treated the residents with dignity.
All the staff are so good with him, it has been a pleasure to visit him and I have seen his progress in a very short space of time.
His sister and I can only thank everyone for what they have achieved with him.
I can honestly say that all the staff could teach other Acute Rehabilitation Centres how to treat residents.
Thank you Uplands.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.9 out of 5

We just cannot thank the staff at Uplands enough for the way they have looked after our Dad.
Every member of staff is ultra friendly and all of them have shown a genuine interest in our father's well-being and health.
He has been so happy staying here, it really has helped his confidence.
I would have no hesitation whatsoever to recommend Uplands to anybody thinking of using their care and facilities.
Thank you to all the wonderful staff.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.4 out of 5

Staff have treated me OK.
Some are kind and friendly, others are a bit abrupt, which I have accepted.
They are in and out most of the day and I find mornings are the worst. As soon as I'm woken with the bright lights switched on, my breakfast is put in front of me.
Then I have to get up and wash and dress so they can make the beds, then the chef comes to take my food orders.
After this, a staff member comes (for physio).
At home, I am never very bright first thing. I always have pain, but there I can sit down and rest for about 1/2 an hour until I feel better to carry on.

How likely would you be to recommend Uplands Rehabilitation Centre? Likely

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Average Rating:   3.5 out of 5

Akash Soni, Director at Uplands Rehabilitation Centre responded to this review on 18 Dec 2017:

We have taken on board this feedback and in consultation with the service user, made some immediate changes to their daily routine which will hopefully resolve the issues raised. Thank you.

I came to Uplands feeling rather fragile and worried straight from hospital.
I had no need to be worried. From the minute I was welcomed in by two very friendly helpful staff members and taken up to my lovely room and bathroom, I felt at home.
The hard working staff could not do enough for you.
They all come to work with a smile and a nice greeting. The food every day is absolutely fantastic. First Class.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.8 out of 5

I have found Uplands to be a very helpful and pleasant place to be in.
Staff are all very cheery and willing to care.
Ideal to make you feel better.
Food is always good and a good choice on the menu.
I am very grateful that I have been able to stay here and would recommend it to anyone.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

Uplands Rehabilitation Centre is very good.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   3.9 out of 5

After leaving the hospital I was needing physiotherapy.
The staff are caring and encouraging.
The physio was excellent and very supportive.
Lovely bright rooms, comfortable.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.3 out of 5

I was completely surprised by the excellent conditions that prevailed at the Rehabilitation Centre. The best way to describe my situation, was like living in a 5-star hotel.

The care and attention I received from the staff was top class.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

Excellent service. All staff are angels.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

Very good in all departments.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4 out of 5

It is very good.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.7 out of 5

I stayed in a clean spacious en-suite room. Staff were very friendly and caring especially the two care staff members who usually helped me with getting up and washing in the morning. They were extremely caring and helpful and seemed to understand my needs even though I don't speak English. They were very patient with me. Excellent job they did for me.

How likely would you be to recommend Uplands Rehabilitation Centre? Likely

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Average Rating:   4.2 out of 5

Excellent service. Good staffing. Excellent communication. Good physiotherapy. Good management. Good food. Excellent cleanliness.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.6 out of 5

We are extremely satisfied with all the services supplied and extra care given to my mother.
We feel that everyone tried their utmost to care for my mother and the staff were always ready to give her special attention when needed.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Pleasant experience, staff very amenable and obliging. Very good food and quality of menu. Very hygienic and clean. Rooms well equipped. Nurses efficient and professional and caring.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.3 out of 5

The care is perfect. I have thoroughly enjoyed my stay. The staff including nurses and carers are kind and efficient. The food is excellent.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.8 out of 5

The food and care is excellent, the people who work here are so lovely. You couldn't fault them for anything.

How likely would you be to recommend Uplands Rehabilitation Centre? Likely

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Average Rating:   4.5 out of 5

I have been in this establishment and found no fault.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

Made very welcome and very well looked after.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.4 out of 5

Happy with everything.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.9 out of 5

What a pleasant surprise when first visiting this unit. Lovely atmosphere bright and sunny with lovely friendly staff. No problem with any relative being here for rehab. Great facilities. Well done to all workers here from nurses to the kitchen staff. You are doing a great job - Thank you.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.9 out of 5

All Ok. Physio exceptional.

How likely would you be to recommend Uplands Rehabilitation Centre? Likely

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Average Rating:   3 out of 5

Very happy and able to mix. Staff and service is great.

How likely would you be to recommend Uplands Rehabilitation Centre? Likely

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Average Rating:   4.8 out of 5

Uplands Rehabilitation Centre is good for most people who are willing to try. Excellent food but sometimes too much. Staff very helpful at all times.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Very good.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.5 out of 5

Overall standard very good. On occasion get round to complete tasks, physio important. Some under pressure to move in with not much regard to personal health and development.
Some staff very helpful at taking care of your personal needs.

How likely would you be to recommend Uplands Rehabilitation Centre? Likely

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Average Rating:   4.1 out of 5

Very friendly atmosphere and some exceptional nurses and health care assistants. Good physical progress made but lacked equipment for cognitive rehab such as white boards or calendars.
My husband has a brain injury.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4 out of 5

The standards of care is a very high standard. Physiotherapists are great doing wonderful work with my husband who could not walk or sit they got him back on your feet.
Would like to thank all the management and staff for a great job you're doing. not forgetting the chef who caters for a special diet for my husband. Keep up the good work you all do.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

I think that all of the staff are welcoming and attentive.
Uplands is homey but at the same time, the standards of care are of a high standard. The food is excellent and care is taken to offer the right kind of food that meets the needs of each resident.
The physiotherapy is of a high standard and sensitive to patients' needs and fears.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Excellent staff and facilities.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.5 out of 5

Found staff very friendly and caring. Food is very good.
Room is clean and very comfortable.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.3 out of 5

The service and help provided at Uplands is second to none. All the staff here are among the kindest and thoughtful people I have ever met.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.7 out of 5

I have only words to say how grateful I am to everyone at Uplands for their help, kindness they have all shown to me and to the chef for the good food. Thank you all for your kindness and your caring help.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

Uplands is very helpful. This being my first dealings this year and find staff very obliging.

How likely would you be to recommend Uplands Rehabilitation Centre? Likely

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Average Rating:   5 out of 5

I came here for rehabilitation from the hospital. My first impressions were that it was a home from home environment (very nearly). On arrival, I had NO mobility and now 2 weeks on, I can feed myself, rotate myself in bed, have movement in my legs. The nursing staff have been very good, the physio outstanding and the general auxiliary help is very caring, respectful and treated me with the utmost dignity. I would have no hesitation in recommending Uplands Rehabilitation Centre. Both physios are 24 carat gold.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Can not ask for a better service provider. Staff are very friendly and very caring, always ready to help. Doing a very good job looking after the patients, always checking on them and taking care of their needs. I could not ask for more regarding my husband's care from management to ALL THE STAFF including seniors and juniors, kitchen to cleaners. Thank you.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Tidy and clean. Friendly and helpful staff.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.6 out of 5

Very good service and care.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.5 out of 5

I was so impressed as soon as walking into Uplands Rehabilitation Centre. The atmosphere was superb the place itself was clean, friendly and very comfortable and the staff were exceptional and certain ones were well and truly dedicated. What a fantastic opportunity for my mum and others to be given. I think this place is so fantastic. I can't think of any other words to describe it. Absolutely exceptional and a pleasure to be part of it.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

I cannot express my gratitude enough for the treatment that I received at the Uplands Rehab Centre.
From the owner, the management, nurses, carers, kitchen staff, physio and occupational therapists, cleaners and maintenance staff. Every member of staff has a smile and are always there to offer help and advice.
The level of care is extremely impressive and the constant atmosphere of positivity is satisfying and that one big happy family atmosphere will be missed.
Thank you.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

My father has been well looked after at Uplands Rehabilitation Centre. He has come from being unable to walk or do anything without assistance to now being independent. All the staff have been extremely caring from the nurses, carers and kitchen staff and cleaners. The rooms are comfortable with every amenity although a little hot at times. Overall, excellent facilities.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

All the staff are excellent, helpful and understanding. Food is varied and appetising. Room are clean and security is good.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.8 out of 5

A wonderful home with very caring staff. They all work extremely hard to help get us back to our normal level of capability. The food is amazing and is always presented perfectly. The place is always kept very clean and tidy too.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

I have a carer who is very caring, kind and thoughtful.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

A lovely, happy place to stay. Excellent staff that are always happy to help. Generally, the food is of a high quality. The bedroom is well kitted out with a wonderful view of the seafront.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Very good and they helped me a lot. 95% of food is very good. Staff are very helpful and friendly and the room is nice.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.5 out of 5

Staff were generally good, all very busy. However, two were unkind but I never saw them again.

How likely would you be to recommend Uplands Rehabilitation Centre? Likely

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Average Rating:   3.9 out of 5

My opinion is that this place is excellent.
Treatment - first class.
Food - Excellent.
Bedroom - Clean and comfortable.
Bathroom - Very clean.
Staff - Absolutely first class.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Excellent service and care. Made to feel like part of a family and is more like a hotel than a rehab home. Staff helpful, respectful and polite. Nothing is too much trouble. They have given me back my strength and more mobility. The physio is outstanding.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

I would thoroughly recommend this rehab centre, the staff are very caring, the rehab programme is excellent and the rooms are second to none.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.8 out of 5

The staff were always very polite and caring, they treated my mum with respect and dignity - the care was excellent. They had time to chat and talk to me about any concerns I had. The room was very clean and well looked after. I was apprehensive at first, but it was a very positive and happy experience for me.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

Good.

How likely would you be to recommend Uplands Rehabilitation Centre? Likely

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Average Rating:   4.5 out of 5

My experience in Uplands was very good and the staff were nice to me they couldn't do enough for me.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.5 out of 5

Service is brilliant.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

Everybody is really nice and I have been treated very well.

How likely would you be to recommend Uplands Rehabilitation Centre? Likely

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Average Rating:   5 out of 5

Very good. Much improved from when I arrived.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

Very friendly and professional, caring, honest, nothing was even a problem. Made me feel safe and cared for, all staff were very kind and caring.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.8 out of 5

I am generally very pleased with the accommodation. The staff are very polite and helpful although some are inexperienced.
the main thing I would change is the quality of the cooking. The food is ok but poorly cooked. There has also been trouble with the central heating which has led to me being cold on a few occasions.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Staff are very professional.
Meals are good.
Mums progress is good considering she has only been in the care home for 5 days. I am very impressed.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.7 out of 5

My experience was extremely positive. The staff were very patient and kind and helped me to get back on my feet after a fall. They were always happy to help and nothing was too much trouble. I honestly wish that I could stay here.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   4.3 out of 5

My daughter was pleased in Uplands from Southend University Hospital. A right leg amputee was very traumatising and disturbing. The staff have been excellent and with all the care they are giving her she is making great progress. Her father and I would like to give them all a very big thank you.

How likely would you be to recommend Uplands Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

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