Abbotts Barton, Winchester, Hampshire
Abbotts Barton, Winchester, Hampshire
Abbotts Barton, Winchester, Hampshire

Abbotts Barton occupies a commanding position in a pleasant residential area within easy reach of the historic city of Winchester. As well as providing excellent levels of comfort, some rooms offer marvellous views across to the city and its magnificent cathedral.

A large, bright reception area greets you on arrival at Abbotts Barton, where residents often gather for a chat and a pre-luncheon drink.

Move on around the Home and you will find beautifully furnished lounges overlooking the wonderful gardens, a fabulous dining room, sixty en-suite bedrooms, a hydrotherapy bath, and many more delightful areas and rooms which all contribute to the community that is Abbotts Barton Care Home.

All of the home's sixty bedrooms are en-suite, lounges are comfortably furnished and residents also have the use of hydrotherapy and spa baths.

Group: Colten Care Ltd

Person in charge: Dee Lovewell (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Abbotts Barton is conveniately located for the A31, A34 or M3. If using a GPS or route finder system to the home, enter the home's postcode SO23 7HB. The home is set back from the road behind a flint wall, with the entrance on the left if heading south.

There is a bus stop right outside the entrance to the grounds, which serves the city centre every 15 minutes during the day.

Winchester train station (with direct links to London) is 1 mile from the home along Worthy Lane and Worthy Road.

Visiting:

At Abbotts Barton, there are no specific visiting hours, but please ensure the visitors book is signed so that staff know visitors are in the building. If outside of Reception hours, just ring the bell and a member of staff will enable entry.

Parking:

Abbotts Barton has its own car park just outside the front of the home. Please advise the home when planning a visit and a space can be saved.

Latest Care Quality Commission* Report on Abbotts Barton: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 20 Nov 2017

Nursing and Residential

Reviews

9.6 Abbotts Barton has a Review Score of 9.6 (9.599)

The Review Score of 9.6 (maximum of 10) for Abbotts Barton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 48 Reviews over all time. This Average Rating is also the rating value for Abbotts Barton in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 24 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.599 for Abbotts Barton is calculated as follows: ( (353 Excellents x 5) + (175 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 551 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Abbotts Barton is based on 24 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 24 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    34
  • Good
    14
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Abbotts Barton?

  • Extremely LIKELY
    37
  • Likely
    10
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Abbotts Barton

  • Resident / Service User
    14
  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    7
  • Friend of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • more

Excellent quality throughout.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are very happy with the care mummy is being given. The staff are kind and friendly - the home is always clean and tidy and there is always a friendly greeting in reception.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

A friend and I have just visited your home in Abbotts Barton. We were both very impressed with our welcome in the home. Your staff were all very polite and all said hello. There was a happy atmosphere. The resident we visited wasn't able to see us straight away so were shown into the 'cafe' room which was very nice indeed.

How likely would you be to recommend Abbotts Barton? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Rooms: Excellent

Excellent.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I highly recommend this home.

Since my great aunt moved to Abbots Barton she has looked increasingly well with visible differences such as glowing skin, improved mood and her feet less prone to swelling.

I called this morning and it was heartwarming to hear how cheerful she was, in particular, because she said she had a fabulous day out yesterday to the coast. My aunt has really settled in (which took a little time after being independent for almost 100 years!) and developed some lovely friendships with both staff and residents, and she really cherishes the bus trips out!

What a difference to a year ago, when she lived at home alone and was looking poorly and calling me frequently feeling lonely.

I'd also like to thank the team for being so responsive to any requests, such as going for walks, checking on fluid intake and making sure my aunt has regular hair appointments. Whenever I've emailed the team has always acted swiftly.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Came in reluctantly as I was only recovering from a fall and worried about losing my independence.
However, I was treated with friendliness and care. I felt supported when necessary but allowed to keep my independence as I am able bodied and cognitively aware.
Generally, the staff quickly remembered any specific like/request which made me feel that I really did matter.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife and I found the initial introductory visits to arrange 2-week respite care for my 96-year-old mother very welcoming and informative, it provided a good vibe to the place, especially as we arranged this at fairly short notice. Further, follow up contacts with the management were also helpful and friendly.
The stay was more beneficial to my mother than she probably wants to admit. The prompt arrangements of a visiting physio, chiropodist and to have a blood test on site, were certainly a plus. Mum founding the nursing and caring staff very friendly, helpful and patient - the biggest plus over the two weeks. Although the food was generally good, there were occasions when her requested options were not able to be met. It was a shame the weather was not better over the 2 weeks, as she would have enjoyed spending more time out in the lovely gardens. Overall, the staff made my mother's stay comfortable and highly supportive with the management also being very approachable during the stay.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I found the care home comfortable and welcoming. Every member of staff was most helpful, willing and friendly - I could not fault anyone. The food was tasteful, varied and presented nicely. My room was cosy and clean. My only criticism is the bedding. The covers were inadequate in size and warmth. In all other respects, I was quite satisfied.

How likely would you be to recommend Abbotts Barton? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Laura Rolph, Assistant Marketing Manager at Abbotts Barton responded to this review on 17 Aug 2017:

Thank you for your review, please do let our laundry team or home manager know of any issues with the bedding and we will do our utmost to resolve this for you, we have various options within the home.

This was the first time that we have visited our friend and we were passing and called in unexpectedly. We were given tea and sandwiches whilst we waited for him which was very kind. We feel he is well looked after.

How likely would you be to recommend Abbotts Barton? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

I have known my friend and neighbour for over 40 years.
Lately, she had become forgetful to some degree and seemed to find it difficult to manage her house and her food intake etc.
On visiting for the first time in Abbots Barton I was delighted to see how she seemed to have settled in and was relaxed and released from her everyday cares.
The staff are very friendly and the lunch was excellent.
There was a very pleasant, calm and caring atmosphere.

How likely would you be to recommend Abbotts Barton? Likely

Average Rating: 

 4.6 out of 5

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Safety / Security: Excellent

Rooms: Good

Mum has been very happy with all aspects of care and service at Abbot's Barton. Many friendly staff members, nursing and care staff, lovely fresh bright decor, always very clean. Catering is good and entertainment is varied, from singers to quizzes, so a positive overall recommendation.

How likely would you be to recommend Abbotts Barton? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The staff are exemplary. My cousin requires special attention and they do their very best to ensure that she is comfortable at all times. In particular, she has bonded well with a number of the carers and nurses which has made her more confident to take on life’s challenges.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The friendly and welcoming atmosphere at the home was evident from the moment we walked through the entrance door. My mother is a permanent resident and happy to be in a home where she is allowed to keep her independence while at the same time having the support and help she needs. The carers and staff are very helpful when I visit too and take my queries about her care seriously. I notice smiling faces everywhere when I visit and I like the fact that I can eat the occasional meal with her in the dining room so I can get to know some of the other residents too.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Good home.
Lovely staff and generally a pleasant place to be.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was so well looked after during her four-week stay. All the staff are friendly and helpful. Nothing was too much trouble. Visitors are welcomed at any time of day. The food is very good and the chefs take the trouble to make sure the meals are to everyone's liking.
The gardens are lovely and all the rooms are a good size. There are sitting rooms on each floor and a cafe where you can have coffee or tea anytime during the day.
A wide variety of activities is organised.
My mother enjoyed her stay at Abbots Barton and benefitted from the rest and care. It was just what she needed.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The care and attention given to my sister-in-law by the staff of Abbotts Barton Nursing Home has been outstanding and coupled with the excellent rooms and other facilities available, she is very happy there.
Unfortunately she needs regular medical care, but this is provided with a qualified nurse always available, and as a result, my wife and I have no concerns on this point. All staff, whether carers, medical, cleaning, reception or catering are well trained and very supportive to the residents, and I have no hesitation in thoroughly recommending this home.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A well run, lovely and caring establishment. The staff are friendly and take good care of the residents. This home is of a high standard and the quality of the home is very good, one must expect to pay a premium for this.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is kept very clean and well-staffed. My mother is generally well cared for physically. We have had one or two problems over the two and half years she has lived there, but these have been resolved satisfactorily by dialogue with Colten Care. The home is very expensive but it was my mother's choice to stay in Winchester and it is her money.

How likely would you be to recommend Abbotts Barton? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

This is my third visit to Abbotts Barton after having had 3 major operations over the years. I have also recommended several people to the residence. The staff that are employed here are 2nd to none. Brilliant.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother recently moved from hospital into Abbotts Barton Nursing Home. She suffered a stroke about a month ago and also has heart failure, rendering her bedridden. There is no prospect that her condition will significantly improve. I have found this nursing home to be clean, well equipped and well run. Staff are efficient and caring and I really don't think that we could have found our dear mother a better home.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was not aware of my surroundings on arrival and was upset and confused. The staff were supportive but I took a while to settle into a routine. The food was good and served with a smile. The garden was delightful, beautifully planted and a joy to walk around.
I found the 5.30pm supper rather early. Most residents returned to their rooms by 6.30pm, making it a very long night.
Night staff were attentive but rather noisy.
I left after six weeks feeling well and my old self again.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Elaine Farrer, Operations Director at Abbotts Barton responded to this review on 12 Apr 2017:

Thank you for your review we regularly ask our residents about meals times and the feedback to date has been a 5.30 supper time is what the vast majority of our residents want. I am sorry if you felt this was too early for you - we also provide tasty snacks if anyone is hungry after supper.

We regards to making it a long night again we ask our residents about activities in the evening but the feedback is that most prefer to retire to their own rooms read, watch TV or listen to the radio. There are many games left available including board games, card games, jigsaw puzzles if anyone wants to something after supper in our variety of communal spaces.

I have only been here a short time and I am still getting used to the routine and also accepting losing my independence, which is expected at my age.
It is good to be looked after and cared for with family nearby.
The staff are always respectable, helpful and cheerful. My room and bathroom have all that I need.
I particularly like the welcome visitors are given and made to feel at home. It is so important to the elderly and to families knowing their family member is in experienced hands.

How likely would you be to recommend Abbotts Barton? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A friend brought me, taken up in a wheelchair, no porter to take case and nothing of which to put case in except bedroom. Compared to the second-floor room, quite small but adequate. Very clean washroom. Pleased with flowers. A tissue box would be nice! Chair a bit shabby. Water always hot.
Food good, don't always get what you ticked. Very good to have a water with ice cream. Staff are very friendly and pleasant as usual and will help you. Laundry done quickly and efficiently. Like the balcony on the first-floor lounge. There is always someone around to help you. Like newspaper in hall and coffee machine. Nice loo paper and good napkins.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Laura Rolph, Assistant Marketing Manager at Abbotts Barton responded to this review on 03 Jan 2017:

Thank you for your kind comments and for your likelihood to recommend the home to others. Please be reassured that while we don’t employ porters, we always show new residents to their rooms and our staff will help with any heavy items. We then offer refreshments and provide a short orientation of the room such as the lights, call bell system and TV remote instructions, and talk through the welcome pack. I am sorry if you did not receive the food you have chosen – the catering staff would always be happy to make any changes. Thank you for commenting that the food was good. Regarding the chair, all our rooms are regularly deep cleaned and furniture checked. We have plenty of scope to move items and replace anything that did not suit your needs. Please also be reassured that our rooms are the same floor size but top-floor rooms may appear larger because of ceiling height and dual window aspects. A tissue box is a nice suggestion but comes into the category of sundries that we encourage residents to bring based on their own preferences. We do however provide a shopping service whereby such items are easily obtained on request. Thank you, again, for your review

The care at the home could not be better. The care, the friendliness and attention to detail is there for all to see. Most importantly of all is that my wife, despite her illness, seems happy and content. Well done to all.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Standards of service remain high despite current staff shortages. Under new management there is now less contact between manager and residents/relatives but staff still seem motivated.
Great facilities. Especially good for healthier residents who can enjoy the great activities and lovely surroundings.The shortage of nursing staff puts a strain on the ability to care adequately for sick residents. Would still recommend as long as relatives available to bolster care requirements when necessary.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Elaine Farrer, Assistant Marketing Manager at Abbotts Barton responded to this review on 31 Oct 2016:

Thank you for your comments and likelihood to recommend the home to others. We appreciate your feedback. There is indeed a new Home Manager in place. The new Home Manager is a highly experienced professional devoted to ensuring a high standard of care. She was keen to meet all families of residents as soon as possible. In addition, she advised a recent relatives and residents’ meeting of a successful recruitment campaign for care staff and she is in the process of selecting candidates for a new position of Senior Nurse. She has also introduced more dedicated time for residents to speak with her as well as a daily ‘drop in’ sessions for relatives. She is happy to make time to help with any queries and is actively involved in ensuring care reviews are completed with families and residents alike. The Home Manager and her Clinical Lead have both personally supported your loved one recently and he has expressed his appreciation of all the care given. Regarding the wider staffing at Abbotts Barton, please be aware that our staffing levels are acknowledged as being among the best in the care sector and there are no staff shortages at the home. Thank you again for your review.

My treatment has been first class. All members of staff have treated me with care, consideration, and dignity. The rooms are excellent and so is the ambience.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Abbotts Barton since 2007. I have always been delighted at the care she has received, her health recently has deteriorated but both nursing and social care have remained excellent. I am able to relax knowing she is safe, well cared for and happy. Although she no longer spends as much time with the activities available, which are numerous the staff are always popping into her room to ensure she has what she needs. I am pleased with the home and have no complaints.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My aunt's health has improved no end since becoming a resident. She seems happy and content.

How likely would you be to recommend Abbotts Barton? Don't know

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I have been very happy with the care and the accommodation. I particularly enjoyed having a bath with assistance.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

The care home is welcoming, comfortable and has a homely feel, whilst still providing a very professional service. Care and dignity are clearly maintained.

The double ranking for staff reflects that all staff are at least good but many/most are excellent.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My review does show some concerns. The main reason for this is the unsettled leadership of the home. There was very little contact between the manager(s) towards myself or mum. We were not introduced and I don't think mum ever met them!
I believe the staff (who never express their own concerns) reflect the 'flaky' leadership. Mum always says they are rushed "fly in and fly out". However, I have never had any cause to think that mum has been abused physically or mentally and she has a twinkle in her eye towards some of them. She would like to have someone to sit and talk to her - she does not leave her room. I believe communication will improve with the new appointment and this will reflect on staff and residents.

How likely would you be to recommend Abbotts Barton? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Elaine Farrer, Operations Director at Abbotts Barton responded to this review on 27 Sep 2016:

"Thank you for taking the time to tell us about your mother’s recent experience at Abbotts Barton. The feedback is very valuable to us. As you indicate, we have a newly appointed Home Manager in place. In fact, in her previous role, she was the person who admitted your mother, met her at the home and carried out her pre-assessment. I am sorry you felt there were some communications issues during the initial period of your mother’s residency before the Manager’s appointment was confirmed. We certainly did our best to ensure a smooth handover during this time and we always strive for continual communication between staff, resident's and families. Contrary to your perception, we actively encourage our staff to express their own concerns on any aspect of care or life in the home. I know the new Manager is already working closely with you to ensure your mother has a happy and comfortable stay at Abbotts Barton. She is meeting with you to discuss and resolve any questions you may have. Thank you once again for your review.”

My sister has been in the home for nearly four years. Although she has had health issues and now receives nursing time I have always been well informed about any changes that have been introduced. All staff are friendly and helpful and treat my sister with respect. Meals are appealing, nutritious and of a good variety.

How likely would you be to recommend Abbotts Barton? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A caring, patient staff in a welcoming atmosphere. Well furnished, varied activities and atmosphere more like a hotel.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband stayed in Abbotts Barton for just over 4 weeks so that our 2 live in carers and I could have a break. He was very well looked after and found the care friendly and kind. Food and drink are a problem since his stroke because of difficulty swallowing, so the staff are inclined to spoon-feed him (for safety reasons) more than we do at home. He finds the food rather bland for his tastes.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elaine Farrer, Assistant Marketing Manager at Abbotts Barton responded to this review on 03 Oct 2016:

"Thank you for your comments about the high standards of care at Abbotts Barton. We are pleased you feel the general quality of care is excellent and you would be extremely likely to recommend the home to others. You mention the amount of spoon-feeding your husband receives given his difficulties in swallowing after a stroke. Please be reassured we follow a full nutritional assessment for every respite care resident every time they come and stay with us. Where they are recommended to have a puree or mashable diet, our staff are fully trained and knowledgeable about how to provide it. Regarding taste and flavour, this is something that of course varies from person to person but I understand the Home Manager has spoken with you so we can better meet your husband’s needs. Our chefs are also available to discuss menu choices. Thank you, again, for your review.”

Abbotts Barton is a very friendly home. You always get a warm welcome from the front desk staff when you visit and they are always helpful when you phone. Each resident has a dedicated staff member and it is great to speak to them, either face to face or on the phone about a resident's care plan or any other issues. Staff are always friendly, helpful and happy to help. Many staff - both nursing and housekeeping have been with this home for several years which is a strong indicator of loyalty and being happy in their workplace. I am kept well informed of any issues regarding my mother's care and wellbeing, there is always good dialogue. Recent 'churn' in home managers did lead to some instability but the return of a previous deputy as the new home manager will provide a strong sense of continuity. I was delighted to hear of her return as she is a 'safe pair of hands' with a nursing background as well as an experienced manager. We are very happy with the care and attention my mother receives.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I came to stay for 10 days following hip replacement surgery in order to regain my mobility and confidence before returning home, where I live alone. I was visited in hospital by Head of Care to ensure that all aspects of my stay were appropriate to my needs. On arrival, all staff from the Manager down were immediately attentive to my requirements. The home is particularly well designed with central lounges and there are stairs and a lift on each floor with access to the garden through the lounge or dining room. The gardens are maintained and it is a pleasure to walk around the pathways. The laundry service is very efficient. There is a daily programme of activities in the lounge. The meals are nutritious and well presented. The dining room staff are courteous and obliging to cater for particular needs. The nursing staff are available day and night to assist in medication and care. The home is ideal for short or longer term residents who are content and cheerful.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother moved into the home following a medical error in Southampton. We spent months looking for a care home and discussed dozens as unsuitable. My mother has been in the home for over eight years now and I and the family cannot speak too highly of Abbotts Barton, management, care staff, catering and domestic. My mother is happy, well cared for and liked by the staff.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

After having a knee replacement operation was in a lot of pain so not felt able to participate in activities that have been offered to me. I feel I would enjoy my stay much more if I had felt better in myself.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Visited by senior nurse and newly appointed care manager prior to respite stay. Very thorough. Interest shown in my husband's interests, needs, medication etc. Very well located room. Very clean and prepared for my husband's stay. Helped to settle him in by staff both ancillary and nursing staff. Helped my husband to be involved in activities where appropriate. Taken into garden several times. Visiting friends reported back - good care, respectful staff. Looked well kept and well fed. A well run and caring environment for vulnerable patients.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I cannot recommend Abbotts Barton more highly. The staff are totally dedicated to seeing that not only the patient but also their family are looked after as if they were their own. Nothing is too much trouble, and whatever they do, they smile and put the family first, be it providing family meals, comforting for grieving family members, or just bringing tea and coffee. Thank you everyone at Abbotts Barton. We were so lucky to get a room at your wonderful care home. My husband was looked after so very well.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is an outstanding nursing home that we have and will continue to recommend to friends.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent 3 weeks at Abbotts Barton and was very well looked after by all the staff. She had a very nice room and enjoyed the daily activities, meals and facilities. We would highly recommend Abbotts Barton to anyone seeking a safe and happy home for their elderly relatives.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was made very welcome by everyone and had excellent care all round.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Due to illness at Christmas across the home, it was closed as a precaution. The home kindly re ran Christmas lunch for all residents and there guests. It was a fantastic event and nice for me to have two Christmas dinner within a month.

How likely would you be to recommend Abbotts Barton? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband and I attended a late Christmas lunch. Held to compensate for Christmas blighted by D&V which resulted in my mother being confined to her room and unable to spend Christmas with us. The lunch was well organised, the food was very good and the service excellent. We enjoyed meeting other residents and their guests. All in all I would say it was a great success.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Clean, good food, excellent care with attention to detail. All staff are very pleasant and cheerful and caring.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Enjoyed a fun "delayed Christmas" celebration at Abbotts Barton. The full Christmas meal was delicious and the room was full of chatter and laughter, with gentle music played by an excellent trio in the background.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the care "I needed" excellent and only had to ask should I need anything. I was here for 2 weeks after a hip operation.

How likely would you be to recommend Abbotts Barton? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Colten Care Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

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Care Home Idol 2016

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