Brendoncare Knightwood Court

Shannon Way, Valley Park, Chandler's Ford, Eastleigh SO53 4TL

Brendoncare Knightwood Court is located in Chandlers Ford and provides personalised residential and respite care in a home-from-home living environment.

Situated in the heart of Valley Park, the town centre of Chandlers Ford is about one mile away and Winchester, Romsey and Southampton are all within easy reach. The site enjoys approximately four acres of private landscaped gardens.

All the spacious rooms are en-suite with a private terrace and direct access to the gardens.

Group: Brendoncare Foundation

Person in charge: Carol Mayers (General Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 20

Rooms with ensuite WC: 20

Weekly Charges Guide: Personal Care Single from £900 (These prices are only a guideline, please contact Brendoncare Knightwood Court to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Brendoncare Knightwood Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Brendoncare Knightwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Brendoncare Knightwood Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.738 for Brendoncare Knightwood Court is calculated as follows: ( (101 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 130 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Brendoncare Knightwood Court is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 8 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Brendoncare Knightwood Court has a Review Score of 9.7 (9.738) from 11 Reviews


Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brendoncare Knightwood Court?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brendoncare Knightwood Court

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Resident / Service User
    2
  • Husband of Resident/Service User
    1

Staff are patient, caring, genuine and attentive.
Cleaners and laundry staff are excellent and thorough.
Staff on front desk are always welcoming and helpful.
Management has been very supportive and reassuring to my relative and this is ongoing.
Excellent advice and support given to family by staff, particularly when my relative joined Brendoncare.
Maintenance staff are always friendly and respond very quickly.
Excellent volunteers.

How likely would you be to recommend Brendoncare Knightwood Court? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Carol Mayers, General Manager at Brendoncare Knightwood Court responded to this review on 22 May 2018:

Thank you very much for your review.

Knightwood is an excellent care home and I would be happy to live there. The staff interact with my mother with care and respect, and I have never seen them treat her like a child. In my experience, Knightwood diverged from Excellent in April in only 2 categories. Lunch one day was not so good - the roast beef was tough and difficult to cut for some residents. Sometimes the menu can change at short notice, but overall the standard is between good and excellent.
I have given Security a score of Good because the other day I was able to enter the home with nobody in reception and I am not sure anybody saw me though I would have been on the CCTV. Also on another day, somebody opened the window while cleaning my mother's room while we were at lunch and left it open, which I don't think was a good idea because her room is on the ground floor.
These points apart, I'm very happy my mother is in Knightwood and I do not worry about her at all.

How likely would you be to recommend Brendoncare Knightwood Court? Extremely Likely

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Average Rating:   4.8 out of 5

Caroline Hedges, Senior Marketing Communications Officer at Brendoncare Knightwood Court responded to this review on 30 Apr 2018:

Many thanks for your positive comments about Brendoncare Knightwood. It is a pleasure having your mother with us. I understand the Deputy Manager has spoken with you about the specific concerns that you mentioned and that these have now been addressed.

Finding the team at Brendoncare Knightwood has been like meeting an 'angel' in time of need and they have helped transform our lives. Supporting elderly parents to maintain dignity in later years is a challenge that is hard to prepare for, and Knightwood has helped us all make the transition and start to rebuild a future during times of great insecurity and uncertainty. The warmth and care in a beautiful, clean, bright and intuitive surrounding has been incredible and a great source of comfort. We cannot thank you enough.

How likely would you be to recommend Brendoncare Knightwood Court? Extremely Likely

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Average Rating:   5 out of 5

Carol Mayers, General Manager at Brendoncare Knightwood Court responded to this review on 09 Mar 2018:

Thank you for taking the time to write a review and for your kind words about the team. It is a pleasure having your parents stay with us at Brendoncare Knightwood.

Excellent care for my mother - as always.

How likely would you be to recommend Brendoncare Knightwood Court? Extremely Likely

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Average Rating:   4.8 out of 5

Carol Mayers, General Manager at Brendoncare Knightwood Court responded to this review on 27 Sep 2017:

Many thanks for sending in your review of Brendoncare Knightwood and for recommending our home. We are delighted that you are happy with the care your mother receives. Thank you.

Very welcoming, willing to engage. Building and rooms very pleasant and comfortable.Staff very caring and efficient, very kind, smiles. My Mum was very happy in her respite stay. Lovely food. Well managed. The Manager printed off emails for my Mum from me.

How likely would you be to recommend Brendoncare Knightwood Court? Extremely Likely

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Average Rating:   4.7 out of 5

Carol Mayers, General Manager at Brendoncare Knightwood Court responded to this review on 08 Aug 2017:

Thank you for taking the time to review the care at Brendoncare Knightwood and for your lovely comments. We wish you and your mum all the best.

I was comfortable - The rooms were excellent.
The food was excellent and plentiful - an extremely good chef.

How likely would you be to recommend Brendoncare Knightwood Court? Likely

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Average Rating:   4.3 out of 5

Carol Mayers, General Manager at Brendoncare Knightwood Court responded to this review on 29 Jun 2017:

Many thanks for your review of Brendoncare Knightwood. We wish you all the best.

Since arriving at Brendoncare, Mum has been treated with the utmost care and kindness. Staff have welcomed her and encouraged her to personalise her room to make it her "home". Nothing has been too much trouble and Mum is helped and supported in every aspect of the care needed. I cannot thank the staff enough. They consistently demonstrate a very high standard of care, kindness and compassion which is very reassuring to us all.

How likely would you be to recommend Brendoncare Knightwood Court? Extremely Likely

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Average Rating:   4.7 out of 5

Carol Mayers, General Manager at Brendoncare Knightwood Court responded to this review on 27 Jun 2017:

Many thanks for your review of Brendoncare Knightwood and your kind words. I am delighted to hear that you are pleased with the care which your mum is receiving and it is our pleasure to be able to support her.

All the staff are kind and helpful and they treat my wife more as a family member than a patient. Sometimes staffing problems, because of sickness, does mean agency staff are not as good as the permanent staff. The rooms are spotless and the food is very nutritious and of a high quality with plenty of choice. No complaints at all.

How likely would you be to recommend Brendoncare Knightwood Court? Extremely Likely

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Average Rating:   4.8 out of 5

Carol Mayers, General Manager at Brendoncare Knightwood Court responded to this review on 21 Jun 2017:

Thank you for taking the time to review Brendoncare Knightwood and for your positive comments.

It is like staying in a hotel - if I am unwell I will come back. I have a lovely time. It has put me on my feet well and truly.

How likely would you be to recommend Brendoncare Knightwood Court? Extremely Likely

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Average Rating:   5 out of 5

Elaine Warriner, Marketing and Communications Manager at Brendoncare Knightwood Court responded to this review on 22 Mar 2017:

Thank you for your review of Brendoncare Knightwood and for your lovely comments. The team at Knightwood really enjoyed having you to stay and are delighted that you are feeling better. If you ever need our support again, please do not hesitate to get in touch with us. We wish you all the best.

My father became a resident here in December 2016. Unfortunately, he is now on palliative care and Knightwood, as a team, led by the Manager have been brilliant. We could ask for no more as they think of everything and more. The hospital where my father was were very impressed by Knightwood. They didn't say they would have him back, they said it was his home and they wanted him back. The support for my mother and the rest of family have been second to none.

How likely would you be to recommend Brendoncare Knightwood Court? Extremely Likely

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Average Rating:   5 out of 5

Elain, Marketing and Communications Manager at Brendoncare Knightwood Court responded to this review on 21 Mar 2017:

Thank you for your review of Brendoncare Knightwood. We appreciate you sending this in at this difficult time for you and your family. Our team felt very privileged to be able to support your father at the end of his life and to be able to continue to support your mother in Knightwood Mews. Thank you once again for your kind words and we wish you and your family all the very best.

In respite for two weeks. Overall excellent.
The senior staff were superb, but the junior/younger ones could do with more training.
Frankly, everyone leaving hospital should be able to have the use of this kind of facility.
Thank you so much.

How likely would you be to recommend Brendoncare Knightwood Court? Extremely Likely

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Average Rating:   4.3 out of 5

Elaine Warriner, Marketing and Communications Manager at Brendoncare Knightwood Court responded to this review on 16 Mar 2017:

Thank you for your review of Brendoncare Knightwood. We are delighted to hear that our care was overall excellent. We have noted your comment about staff training. While all our team undergo a rigorous induction and training programme, we are sorry that you feel some members of our team fell short of your expectations and will take the opportunity to ensure that all training is up-to-date.
Once again, thank you for your feedback and we wish you all the best going forward.

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