St George's Nursing Home

De La Warr Road, Milford-on-Sea, Lymington SO41 0PS

2017 AWARDED OUTSTANDING IN CARE

St George's private nursing home provides high quality, professional care to residents that require special care in Milford-on-Sea in Hampshire.

The home is based near many scenic landmarks, being perched on the edge of the New Forest and with a short walk to the sea, overlooking the Isle of Wight and The Needles. Bournemouth is only half an hour away.

There is accommodation for residents in single occupancy rooms, which mostly have en-suite facilities.

St. George’s is registered to cater for adults for general nursing care. This includes convalescence, acute medical, postoperative, respite and physically disabled care. Palliative care is also offered.

The welfare of residents is at the core of everything the home does; with staff adhering to strict principles of dignity and respect of the individual.

Owner: St George's Hospital Ltd

Person in charge: Barbara Harris (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Afrikaans, Polish, Portuguese

Single Rooms: 56

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on St George's Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for St George's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for St George's Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.676 for St George's Nursing Home is calculated as follows: ( (75 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 108 Ratings = 4.676

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.804 Points relating to the number of positive Reviews for St George's Nursing Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 9 Reviews ÷ 11.2 Target = 0.804

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 St George's Nursing Home has a Review Score of 9.5 (9.480) from 9 Reviews


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St George's Nursing Home?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St George's Nursing Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Day Care Service User
    1
  • Resident / Service User
    1

My mother went to St George's Nursing Home as emergency respite. We cannot fault the admission procedure, care, nursing and activities staff, all of whom made mum and her family very welcome. Nothing was too much trouble excellent standards of cleanliness and care. Thank you for making a difficult time so much easier for the family.

How likely would you be to recommend St George's Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Barbara Harris, Manager at St George's Nursing Home responded to this review on 13 Mar 2018:

It is always lovely to read that we are providing a good service. Thank you for your kind words.

Mum stayed in St George's for 3 weeks on respite care and has said she would be very happy to stay there again.
The staff were very friendly and looked after mum with great care. She was encouraged to join in with activities but never pushed. Catering was excellent. Mum was very comfortable in her en-suite room and said the stay did her the world of good.

How likely would you be to recommend St George's Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Tilla Wagner, Manager at St George's Nursing Home responded to this review on 24 Jan 2018:

So very pleased that your mother enjoyed her stay Janet.

I look forward to the time I spend at St George's with the Day Care Staff. They are always so welcoming, friendly and caring. Nothing is ever too much trouble for them with the care they offer to us Day visitors. On entering St. George's the welcome from reception is always so cheerful and friendly. The food and drink is always so good, especially afternoon tea and cake.

How likely would you be to recommend St George's Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

Tilla Wagner, Manager at St George's Nursing Home responded to this review on 22 Jan 2018:

Dear Mollie B, we are so very happy to hear that you are being looked after when visiting us on day care. This feed back is most important.

As I live in New Zealand, it is such a relief to know that my mother is being so well looked after at St. George's.

How likely would you be to recommend St George's Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Tilla Wagner, Registered Manager at St George's Nursing Home responded to this review on 30 Nov 2017:

Thank you for taking the time to complete the Review. We are happy to hear that you feel completely happy with the care your Mother is receiving.

My mother has been a resident of St George's for five years. She has been extremely well looked after and is very happy. The whole team create a feeling and ethic that St George's in my mothers home and that they are there to look after her. She particularly likes the activities, which are both imaginative and creative, full credit to the activities team. It is so important that the elderly and frail have a daily purpose.
Staff in reception and the finance office are helpful and efficient at all times. Deputy matron excellent, only sour note, new nurses will not give their names.

How likely would you be to recommend St George's Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

Tilla Wagner, Registered Manager at St George's Nursing Home responded to this review on 17 Nov 2017:

It is so nice to read that your Mother is being well cared for in St George's. Our aim is to always ensure the resident's needs are met both on a nursing level and on an individual level. I will look into why new nurses do not give their names! Thank you for taking the time to complete the review.

Staff efficient and very able. Comfortable surroundings and good communications.

How likely would you be to recommend St George's Nursing Home? Likely

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Average Rating:   4.3 out of 5

I am seriously disabled and came here in July 2016 with a variety of sores (a dozen in all), all of which have now healed but that on my sacrum is vulnerable since much of my time I'm sitting on it! I'm therefore obliged to go to bed earlier than I'd like, 17.30pm!
I can't call it home but have to acclimatise to living in such a place as this, and as such, am relieved to be in such a good establishment. But costly at £5500 per month and not when woken at 5 am on consecutive mornings to be turned.

How likely would you be to recommend St George's Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Tilla Wagner, Registered Manager at St George's Nursing Home responded to this review on 17 Nov 2017:

We are very pleased that your skin has healed so well and that although you cannot call this home we are honoured to have you with us. We like to think we work hard at making St George's as homely as possible within a nursing environment. Thank you for taking the time to complete this review.

My mother spent six months in St George's and passed away there aged 94. She received the very best of care, both medically and for her as a person. The activities team were wonderful with her as were the nursing and care team. She looked at St George's as her home.
The staff were also very understanding of my needs as a relative. A wonderful place, always spotlessly clean and a happy environment that I visited every day.
Thank you, St George's for all you did.

How likely would you be to recommend St George's Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Tania Walbanke, HR Administrator at St George's Nursing Home responded to this review on 07 Nov 2017:

We are so happy to have made a difficult time for all bearable. The fact that your Mother felt this was her home is praise in itself. Thank you for taking the time to complete a review.

I have always been more than happy with the care my mother has received at St George's. She is very happy and settled there and I am confident that the staff have her best interests at heart and allow her to be as independent as she can be in a safe and secure environment.
For me, this gives great peace of mind that I have done the best for her too.

How likely would you be to recommend St George's Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 04 Apr 2018

Individual Rooms prices upon application

Awards / Recognitions

There are currently no awards/recognitions posted yet for St George's Nursing Home

Job Vacancies

Staff Profiles

Emma

Emma Delahay

Job Title: Matron

Joined: 2004

Description:

My name is Emma, I have four daughters and have lived in the local area for over 30 years, I qualified in 2003 and studied Adult Nursing at Bournemouth University. I worked for a short period in Obstetrics, and then joined St George's in 2004. I was ward manager for a number of years, returning to University to become a student nurse mentor, and completed my QCF 5 in Management in 2015. In 2014 I became Deputy Matron , the following year I accepted the post of Matron.
I have a passion for Nursing, and love working at St. George's, we are a close supportive team, and promote person centred care for our residents.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St George's Nursing Home