St George's Nursing Home

De La Warr Road, Milford-on-Sea, Lymington SO41 0PS
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9.8 53 Reviews
  • St George's Nursing Home, Lymington
St George's private nursing home provides high quality professional care to residents that require nursing care in Milford-on-Sea in Hampshire.

The home is based near many scenic landmarks, near the New Forest and with a short walk to the sea, overlooking the Isle of Wight and The Needles. The nearest larger towns are only a short drive; Lymington and Milford (10 minutes), Christchurch (20 minutes) and Bournemouth (30 minutes).

The accommodation is single occupancy rooms, mostly with en-suite facilities. The is also one double bedroom available.

St. George’s is registered to cater for adults for general nursing care. This includes convalescence, acute medical, postoperative, respite and physically disabled care. Palliative care is also offered.

Nursing Home Fees: Please contact the home to discuss current fees.

Advice can be given in the extent of financial assistance that can be claimed from the NHS or Local Authorities with regard to the payment of fees.

The welfare of residents is at the core of everything the home does; with staff adhering to strict principles of dignity and respect of the individual.
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Care Provided by St George's Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • St George's Hospital Ltd

Person in charge

  • Tom Russell (Managing Director)

Local Authority / Social Services

Admission Criteria

  • By assessment with one of our Registered Nurses.
  • Ages from 18 to 110

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • The wellbeing of residents is paramount and so visiting is flexible to suit their needs.


    Recommend for all those visiting the home to inform the Reception in advance, so one can plan the Resident's care that day around any visitors, appointments and activities.


    The home encourage extra visits to settle any new Residents.


    For any Resident receiving Palliative Care, the home offer open visiting (24 hrs a day).

Parking

  • Parking available on site. If car park is full, there is ample space in the road outside (no restrictions).

St George's Nursing Home Reviews (53)

9.8

St George's Nursing Home has a Review Score of 9.8 (9.803) out of 10, based on 14 reviews in the last 2 years.
Over all time St George's Nursing Home has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St George's Nursing Home
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Total of 53, showing 21-40
Review from Sandra D (Wife of Resident) published on 4 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has Parkinson's and Dementia and is currently a resident in St George's. St George's is unique in that it has a clinically trained management team whose hard-earned experience has harmonised into a 'top-down/bottom up' management approach which focuses on staff training and prioritises residents'
care needs. From the initial assessment to service delivery, all members of the St Georges's care team know what collaborative, patient-centred care is and more importantly, have the expertise and training to implement and deliver that. Astute nursing care, together with a team of carers and ancillary staff with a shared care ethos has resulted in the provision of a consistent, high calibre level of care which means I no longer need to worry about my husband's safety or well-being. That's important, given I had to terminate a previous respite placement with a another provider due to care concerns. Suffice to say, St George's has given me a fresh perspective on residential aged care.
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Review from Trevor N (Friend of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been in St George's on three occasions for respite care, she has been in other care homes previously, but St George's is the one I am most happy with if she has to be anywhere other than at home.
Reply from Tracey Baker, Home Manager at St George's Nursing Home

Thank you very much for your feedback. We do our best to ensure all respite residents feel comfortable and relaxed in our home, just as they would in their own home. I will ensure the staff are made aware of your feedback as it means a lot to them to know they are providing a happy home experience.

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Review from Tracey E (Daughter of Resident) published on 19 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
How very lucky we have been finding St George's for my mum. The staff are exemplary every day, and it feels like a warm, big, happy family, and they are always available for us. Mum has had depression for 22 years and dementia. St George's have worked their magic - got her out of bed and mixing with
people and joining in all the activities - it truly is a miracle.
Reply from Tracey Baker, Home Manager at St George's Nursing Home

Thank you for your kind review of our home. So glad that your relative has settled well into our home. We are doing our best to enhance the lives of all our residents and staff post-Covid-19. Our broad age range of staff, a good many, who have NVQ3 and Care Certificates give added value to the team approach. Good to hear we are on the right track, and we will continue to add value to people's day.

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Review from L S (Daughter of Resident) published on 13 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After having experienced help from the home care team over the past couple of years, we were quite
certain that St George's Nursing Home was the right choice when the time came to admit my elderly
mother. The home was quiet, orderly, and spotlessly clean throughout, and was obviously very well
managed.
Most impressive of all were the nursing staff, from the clinical lead, who was extremely knowledgeable, compassionate, and efficient, to the rest of the nursing team, who were also dedicated and sympathetic. It was noticeable that patients were being observed on a continual basis, and that nothing was too much trouble. Attention was given to even the smallest details, and at all times, there was a warm and genuinely friendly and caring approach towards the residents as well as to any visitors.
Reply from Tracey Baker, Registered Manager at St George's Nursing Home

Thank you very much for your positive feedback, which has been shared with our team. I'm so pleased that your Mother felt well cared for and all her needs were attended to during her stay.

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Review from Edna B (Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When choosing a nursing home to provide two weeks of post-op care following a total knee replacement, I needed somewhere with good nursing care and the facility for physiotherapy, a well-ordered home with good, efficient and friendly staff, and meals that I would enjoy and not just endure! All of these
things were met by St George's to the highest standard. The home was obviously well managed and efficiently run, queries answered, care taken with following Covid guidance and a general air of friendliness.
The clinical lead and general nursing care were excellent; they liaised with the hospital where the surgery had taken place to establish the necessary care and possible peripheral needs. At the end of my stay, the clinical lead checked that everything was as it should be.
The housekeeping team were friendly, helpful and always willing to make that extra cup of tea if I woke up early; the water jugs went into the dishwasher overnight, so were always sparkling clean. The whole of the floor I was on was spotlessly clean as I walked around it each day practising with my new knee.
The food was varied, well cooked and very well presented with good choices.
Reply from Tracey Baker, Home Manager at St George's Nursing Home

Dear Edna, thank you very much for your kind review. We take great pride in our home, our team and the care we provide, and it's nice to hear such good feedback; it uplifts each and every one of our staff, and I will pass your compliments onto them. Take care for the future.

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Review from Lynne W (Wife of Resident) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend St George's highly enough. My husband was there almost four years, during which time, the care and support he received were outstanding, and by extension, the wider family were also supported. His care, especially during his final days, ensure my husbands passing was as dignified
and pain-free as possible. St George's are not cheap, but they are worth every penny for the peace of mind and care.
Reply from Tracey Baker, Home Manager at St George's Nursing Home

Dear Lynne, thank you for your kind words, which we will share with all of our wonderful staff. He was very much part of the St George's family and is dearly missed by everyone. We take great pride in the care and compassion we give to all our residents, their relatives and friends, so we thank you for your sharing your views albeit at a very difficult time. Please take care.

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Review from S G (Daughter-in-law of Resident) published on 2 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late mother-in-law was cared for at St George's for several years. She suffered from dementia, which initially affected her memory with a bit of confusion thrown in, but latterly became very severe in the dreadful way dementia does. The care she received at St George's was second to none. We were
continually impressed by the dedication of the staff, who truly cared about the residents, doing all they could to ensure that they were happy, occupied and enjoying their time there. We are completely satisfied that my mother-in-law was safe and well cared for at St George's, which gave us peace of mind. At the end of her life, we couldn't have asked for more compassion and understanding of the situation, and will be forever thankful that they allowed us to come in and spend precious time together, despite Covid. I have absolutely no hesitation in recommending this remarkable home to anyone who needs either temporary or permanent care for themselves or a loved one.
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Review from Kathleen S (Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a full knee replacement and stayed here for post-operative recovery. The manager was very helpful, fitting in with the hospital dates and ensuring that I had everything I needed. The staff were so kind, knowledgeable and caring. The food was fabulous with a great choice. I would not hesitate to
recommend St George’s Nursing Home to anyone. The home exceeded my expectations.
Reply from Wendy Hinchcliffe, Manager at St George's Nursing Home

Thank you very much for your review; we are pleased that you had a great stay with us. We value all feedback as it helps us to improve our service.

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Review from L G (Mother of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have looked after my son for many years. He is very happy here, and they are all very kind and keep me informed.
Reply from Wendy Hinchcliffe, Manager at St George's Nursing Home

Thank you so much for your kind review; we very much appreciate the feedback. Regards.

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Review from Catherine S (Daughter of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
St George’s have been a brilliant support to our Mum and our family since 2016 when we used their home care services. All home care staff and admin staff were lovely and caring. Mum moved into St George’s as a permanent resident in the summer of 2020. Despite the year, we have had with Lockdown, St
George’s have been brilliant with Mum and also helpful to us with providing Covid safe visits when possible
Reply from Wendy Hinchcliffe, Manager at St George's Nursing Home

Dear Catherine, thank you for taking the time to provide your feedback, which is much appreciated. We are hopefully coming out of the very strange times of the pandemic and look forward to getting back to opening our doors. Mum has settled very well and very much a part of the St George's family.

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Review from John L (Husband of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in care at St George's for over two years and up to the pandemic, I was able to visit her every day and was always impressed with the care she received. When lockdown started, all efforts were made to ensure contact could be maintained either by Skype or phone initially, then by gazebo
- sanitised and screened room, or now with limited contact. It gave me great peace of mind throughout these times to know my wife was being cared for by a committed management and staff.
Reply from Wendy Hinchcliffe, Manager at St George's Nursing Home

Dear John, thank you for taking the time to write a review; we really appreciate your feedback. Our staff take great care and respect when providing support for all our residents and their loved ones; we are particularly proud of the incredible work they do each and every day. I will personally ensure your comments are shared with all the team here at St George's.

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Review from Martin B (Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My general impression of St George's Nursing Home; both on my present visit for short-term respite care and on my previous stay of approximately 18 months in 2018 - 2019, is of an excellent care home with very good facilities and caring staff.
One issue I have noticed is that some residents find eating
their main meal at midday difficult, as they are used to the main meal in the evening and I think this problem could be overcome fairly easily if meals were prepared for lunchtime, as at present, but reheated for the evening for those residents who preferred (very few items would be any problem - and these could be omitted from the evening meals).
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Review from M B (Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the period of more than a year, I have been a resident here and for the 2 years before that when I regularly visited my father-in-law when he was a resident in St Georges. I have been very impressed by the facilities, activities and standard of care. One thing I would like to note, however, is
concerns regarding the limited choice of food available to vegetarian residents. Two of my now-adult children are vegetarian and I know how wide a range is possible.
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Review from R G (Son of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted into St George's after a spell in hospital. We were already using St George's for home help and were already impressed with their care. She settled in immediately and respite changed to permanent when we saw how much she was enjoying the company of the other residents and the
care of the staff so much. She is smiling and joking again and re-learning the social skills she had lost.
Reply from Barbara Harris, Registered Manager at St George's Nursing Home

Thank you for your lovely comments which are very much appreciated by the Staff of St. George's Nursing Home. Thank you.

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Review from J P (Daughter of Resident) published on 31 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unknown at the start of the placement, Mum's stay at the home was only going to be for 3.5 weeks. Mum was assessed as a patient at the local hospital, which was carried out promptly after my request and I was touched by the sensitivity and compassion shown by the assessor during this first meeting.
I'd already visited some other homes and St George's became top of the list. This was due to the environment within the home: clean, bright, fresh; type of room available, price range and communal spaces; courtyard garden included. We found that staff were friendly, caring and seemed very happy in their work. Some staff were long standing nursers/carers at St George's. We were always offered a hot drink whenever we visited. My sister and I felt confident that Mum's needs were going to be met appropriately and we weren't disappointed. Mum liked her cosy room and she was cared for appropriately when she remained alert and chatty and also when she needed peace and quiet. We couldn't have wanted anything better for her.
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Review from Sally Ann W (Daughter of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St George's Nursing Home was excellent. The team were caring, well led, reliable and treated with respect and dignity. Any medical concerns were highlighted to our family quickly and the team followed through on all health concerns. The communication was very good and my mother was happy with all the
people who supported her.
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Review from Mary-Ann W (Sister of Resident) published on 29 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was diagnosed with terminal cancer at a relatively young age and was resident at St. Georges for nearly a year until her recent passing.
She was always looked after well with the utmost care, dignity and compassion. All the staff were lovely to my sister and all her visitors - nothing was
too much trouble for any of the staff from the nurses, helpers, laundry and kitchen staff right through to the maintenance guys.
My sisters' final months were spent with as much compassion and relief from pain as was possible, which is a huge comfort to the family.
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Review from Peter H (Son of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A minor concern with communication between the various areas of care and maintenance. Weekends are of course difficult with lower levels of care but residents needs remain the same.
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Review from Fiona P (Daughter of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to St George's Nursing Home in July 2018 after four and a half months in a hospital. She was adamant she did not want to go into a nursing home but settled well and quickly changed her opinion. The staff were warm and friendly, caring and respectful. She deteriorated and the home were
exceptional in their support and care of her and us as a family. Contact was regular and her end was peaceful due entirely to the outstanding staff at St George's Nursing Home.
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Review from Gill B (Daughter of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St George's provides extremely good care. The staff are always attentive and kind to residents and friendly and responsive to the concerns of families.
Even though my mother no longer has capacity, the staff are always respectful, kind and gentle. There is a lovely atmosphere and it is as much like
home as it is possible for a nursing home to be.
Reply from Tania Walbanke, HR Administrator at St George's Nursing Home

We are so pleased to read that your mother is being taken care of to the standard we would expect.

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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for St George's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.803 for St George's Nursing Home is calculated as follows: ( (123 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 152 Ratings = 4.803
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St George's Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Lizzie Colwill

Job Title: Home Manager Joined: 2022

Registered Nurse

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