Hartwell Lodge Care Home

30 Kiln Road, Fareham PO16 7UB
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9.9 75 Reviews
  • Hartwell Lodge Care Home, Fareham
Tucked away in a quiet residential area just half a mile from Fareham town centre, Hartwell Lodge offers a peaceful place to call home. The home provides a full range of care – including residential, dementia, palliative, respite, and day care – all under one roof, with compassion at its core.

Hartwell Lodge is often described as feeling like one big family – a sense of connection that’s reflected in daily life throughout the home.

Each bedroom is individually decorated and features its own en-suite, providing both comfort and privacy. The conservatory dining room is filled with natural light, and two lounge areas offer space to unwind or enjoy time with others – one ideal for quiet relaxation, the other a welcoming hub for games, music, and conversation.

Daily activities are a central part of life at Hartwell Lodge. From tea-tasting afternoons to visits from a local beekeeper, the programme is varied and designed to bring joy and meaning. For those who prefer a quieter pace, one-to-one sessions can be arranged in the privacy of their own room.

Meals are freshly prepared on-site by experienced cooks, with menus tailored to personal preferences and dietary requirements – home-style cooking, made with care.

To arrange a visit or to find out more about the care available at Hartwell Lodge, please get in touch.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Hartwell Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jennifer Daly (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • No Smoking
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (1)

Parking

  • Ample parking available

Hartwell Lodge Care Home Reviews (75)

9.9

Hartwell Lodge Care Home has a Review Score of 9.9 (9.878) out of 10, based on 20 reviews in the last 2 years.
Over all time Hartwell Lodge Care Home has 75 reviews.

Overall Experience
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Reviewer Connection to Hartwell Lodge Care Home
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Total of 75, showing 1-20
Review from J K (Next of Kin) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff wonderful welcoming and polite
Entertainment for the residents was superb rooms large clean and well equipped Attentiveness to residents very good
I notice all residents were happy and their needs catered for immediately i felt my uncle was part of a huge loving family it made me feel my
Aunty had made the right choice for him lovely gardens and the staff go beyond their duties obviously very good management
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind words, it was a pleasure to care for your loved one. We pride ourselves on our compassionate care.

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Review from C D (Son of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Plenty of caring staff for mums needs, who are attentive making sure she is comfortable attended too throughout the day. Great customer care always going into her room to make,sure she does not want anything and keep her involved as much as possible.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind words. We strive to give Mum the best person centred care and fulfil all her musical needs :)

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Review from B A (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hartwell Lodge is a lovely home from home. All the staff are very friendly and caring . The home is professionally run by the management and admin teams. The catering staff serve good quality home made food which is always varied. As a family we are very happy with my dad's care.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind words, it is a joy to support your Dad, we are glad we are able to give him the best support and care he deserves. You are all part of our extended family.

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Review from M W (Sister of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother is receiving excellent care here. The staff are ever present, warm and friendly and his every need is attended to.


He went on an outing recently which he thoroughly enjoyed.Having poor eyesight and hearing, he is not always able to

fully participate in the wide range of activities on offer though the staff kindly always try to include him.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind words, despite having a tricky time before coming to us we are so happy you found us. Its a pleasure to welcome your loved one into our family and we enjoy your visits.

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Review from Patricia W (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We came to look around Hartwell Lodge for my dad, in February this year.
We were welcomed by the manager of the home. She showed us round the home and was very friendly and put us at ease straight away. This was one of the hardest decisions we have had to make.
To put a parent into a home is
very difficult.
She helped us through this and came to visit dad at his Bungalow.
When we arrived with dad, for him to stay at the home, he was greeted with warmth and compassion.
The care that dad received whilst living at Hartwell lodge, was amazing. Each and every staff member made dad feel so special. They met all of dad's needs, with confidence, kindness and genuine feelings.
All the staff went above and beyond to make dad comfortable. They also made the family welcome and comfortable. Again nothing was too much trouble.
I would highly recommend Hartwell lodge to anyone that is looking for a care home for their loved one.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind words, our end of life care is something we are very proud of and our reputation proceeds us. It was a pleasure meeting you and caring for your Father.

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Review from M B (Granddaughter of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since grandad has been at Hartwell lodge he has been treated with so much dignity and respect. We are able to relax knowing grandad is in such caring hands and knowing he is having the best care. He has loved being at Hartwell and the staff are so lovely and supportive. I would recommend Hartwell lodge
over anywhere. The staff are so friendly and the Manager is always there when you need to speak to her and answers any questions. The manager is so knowledgeable on everything we have asked her.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you so much for your kind words. We are so thrilled to hear that you have such positive experiences with us. It's our ultimate goal to provide the best possible care from our home from home, help you to become family again and enjoy the good times instead of worrying about the care. Your feedback means a lot to us all.

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Review from Tara W (Daughter-in-law of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be more impressed with the care and support my father-in-law receives at Hartwell Lodge. The staff are exceptionally patient and kind, always going above and beyond to ensure his comfort and well-being. Their welcoming nature makes each visit a delight, and it's clear that nothing is ever
too much trouble for them. The management team sets a high standard with their professional and understanding approach, always attentive to our concerns and questions. Our father-in-law is very happy here and we have peace of mind knowing he is in such capable hands. Thank you.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind words, we take great pride in the process of extending our Hartwell lodge family.

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Review from Hannah T (Daughter of Resident) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad attends day service at Hartwell, it offers a new normal for Dad with new friends and a great place to call on for a short holiday should Dad need. The staff are always so helpful and my Dad has settled so well.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind review, we offer a plethora of services and we are happy to welcome your Dad for day service.

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Review from P P (Wife of Resident) published on 25 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hartwell is certainly a home-from-home. The staff are wonderful and very caring and always respectful. There is always a lovely atmosphere in the home and nothing is too much trouble. The care is outstanding and the manager very professional and understanding. The other residents are always friendly
and the range of activities seems to add to the joy in the home. He has settled in well and we are delighted that he is in such capable hands as looking after him at home had become impossible. We are always made to feel welcome when we visit too. We are all so grateful to everyone at Hartwell Lodge for the care you give him and for knowing that he is safe and well looked after. Thank you all so much.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for such a lovely review, your loved one is so very important to us and we will always ensure the support we offer is personalized in all aspects. Our loved ones are our most important source of feedback aside from the residents. Thank you

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Review from Richard B (Grandson of Resident) published on 19 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hartwell Lodge is an outstanding care home, and the staff and management are wonderful. My grandmother spent the last three months of her life there and they treated her with great care, dignity and respect. She had complicated medical conditions but they were always able to support her as required
right until the end of her life. There is always a nice atmosphere, with fun and creative activities for residents and relatives alike. We were always offered a warm welcome and cup of tea from the staff whenever we visited, and there are plenty of spaces so we could either get involved in activities or spend some quality time alone. Hartwell Lodge was always immaculately clean and tidy throughout. We always felt like our grandmother was in safe hands and it was such a relief to find Hartwell Lodge. A big thank you to the whole team for your kindness and dedication.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind review, you are a lovely family a real credit to your late grandmother she is deeply missed

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Review from L W (Grandson of Resident) published on 18 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Extremely happy to have my Grandma close and be able to visit her as often as I possibly can. All the staff we have met have been very friendly and welcoming.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind review, we take pride in our home-from-home surroundings.

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Review from Gillian T (Niece of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Hartwell because of its homely atmosphere. Although Auntie has only been in respite a few weeks and still settling in, all the staff, without exception, have been friendly, kind, caring, polite, and patient. The food looks delicious and Auntie enjoys her meals. The range of activities is both
stimulating and fun. We are grateful to the Hartwell Team for their help at this time. Thank you.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind words, settling into a care facility can be very challenging when you have never visited before. I am glad we have been able to reassure and comfort your Aunt, we will continue to do so.

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Review from K S (Relative of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone is always welcoming when we arrive and the other residents say hello. It's lovely to have our family member close by and be able to see her often. She seems very happy and settled into her new home which is amazing to see.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your review, family and visitors are an imperative part of our residents well being so you are always welcome.

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Review from C W (Daughter-in-law of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so pleased that we managed to get Mum into Hartwell Lodge as we had to move her down here from Scotland it was such a sad time as our dad passed away and he was her carer, most of the family lived down and around Fareham and mum and dad did before they moved to Scotland 20 years ago and she
is very happy here and has found new friends to chat with, all the staff are very friendly and helpful and caring towards her and we can see a difference in her health since she's been here as well, all the staff take good care of her and they've always got activities for them to join in with if they want to.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind words, Mum has settled so well and has been a real support network for the friends she has made.

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Review from Fiona P (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I was looking for a care home for my mother and first visited Hartwell lodge I knew straight away that this was the home I wanted for Mum. It stood out as excellent and so much better than the other homes I had seen and the atmosphere at the home was so friendly and welcoming.
The bedrooms and
all the shared living facilities are beautifully decorated, clean and tidy. All the staff are so friendly and passionate about the job they do, nothing is too much trouble for them and they go out of their way to make sure every resident is well cared for.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your lovely review, we pride ourselves on our homely surroundings and welcoming and comforting environment. We are happy to be able to provide tailor-made care for Mum.

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Review from Jenny H (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hartwell Lodge is like an extended family my mum has been there for almost five weeks.
We had a very traumatic start to the year followed by several months of worry and stress with Mum being pushed from pillar to post and then we found Hartwell.
The manager is amazing, knowledgeable, kind, compassionate
and so understanding. Immediately ‘taking charge’ and guiding us to get Mum to her happy place. The road was bumpy at first but has got smoother week by week and we can now relax and start to step back knowing that Mum is safe, cared for and happy. Thank you.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind words, it was very difficult to see what Mum and your family went through but there was light at the end of the tunnel and Mum is doing very well. Thriving within herself and her new routines.

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Review from B Z (Next of Kin) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My godparents moved to Hartwell Lodge in March 2024. The manager and all her staff were very helpful to me and very kind to my godparents when they moved into the home. The room they have is lovely and they have made it very homely for them.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind review, creating a home from home for our residents is paramount to ensure all care given is tailor-made. Your God Parents have settled very well, it is a pleasure.

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Review from Amanda M (Daughter of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't ask for better care for my mum. They make everyone feel part of a big family. The care and compassion is second to none.
The residents always have something to get involved in and friendly staff to chat to.
I can't thank them enough for the help and support they give me too, as they totally
understand how hard the decision is to put a loved one into someone else's care.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind review; it is a real pleasure to get to know Mum. She is a wonderful member of our extended family. You are a very dedicated family and we love having you visit and support us.

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Review from Sharon W (Daughter of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fantastic since my father moved into the home.
The staff bent over backwards to help and point us in the right direction.
The entertainment lady has been so helpful.
I cannot fault Hartwell in any way or form.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind words, we are so happy Dad has found us! Finally settled.

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Review from Y K (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was only at Hartwell for 12 days but all the staff could not have treated her any better if she had been with them for years. Her last days were made very comfortable and we were all treated with respect. Thank you.
Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind words, we were so happy you chose us for Mum. It was a pleasure.

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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Hartwell Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Hartwell Lodge Care Home is calculated as follows: ( (211 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 238 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartwell Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Jennifer

Jennifer Daly

Job Title: Manager Joined: 2017

Jennifer is very passionate about her role as Manager and has a vast knowledge of the care sector. With several CQC inspections under her belt she is very well equipped to ensure the service is offering high quality care as well as meeting requirements. She prides herself on being caring both personally and professionally and she feels that combining the two helps her to empathise and have positive relationships with residents and their loved ones. She is proud to have been named an "exemplar" manager by our CQC inspector. Jenny has made Merry Hall a home from home for all the team and is grateful to be a member of Buckland Care's Merry Hall family.

Frequently Asked Questions about Hartwell Lodge Care Home

What types of Care is Hartwell Lodge Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hartwell Lodge Care Home have?

There are 30 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Hartwell Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hartwell Lodge Care Home to the centre of Fareham?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartwell Lodge Care Home to verify any information. View our terms and conditions. Hartwell Lodge Care Home has an Enhanced Service - more info.