Hartwell Lodge Care Home

30 Kiln Road, Fareham PO16 7UB
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9.9 75 Reviews
  • Hartwell Lodge Care Home, Fareham
Tucked away in a quiet residential area just half a mile from Fareham town centre, Hartwell Lodge offers a peaceful place to call home. The home provides a full range of care – including residential, dementia, palliative, respite, and day care – all under one roof, with compassion at its core.

Hartwell Lodge is often described as feeling like one big family – a sense of connection that’s reflected in daily life throughout the home.

Each bedroom is individually decorated and features its own en-suite, providing both comfort and privacy. The conservatory dining room is filled with natural light, and two lounge areas offer space to unwind or enjoy time with others – one ideal for quiet relaxation, the other a welcoming hub for games, music, and conversation.

Daily activities are a central part of life at Hartwell Lodge. From tea-tasting afternoons to visits from a local beekeeper, the programme is varied and designed to bring joy and meaning. For those who prefer a quieter pace, one-to-one sessions can be arranged in the privacy of their own room.

Meals are freshly prepared on-site by experienced cooks, with menus tailored to personal preferences and dietary requirements – home-style cooking, made with care.

To arrange a visit or to find out more about the care available at Hartwell Lodge, please get in touch.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Hartwell Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jennifer Daly (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • No Smoking
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (1)

Parking

  • Ample parking available

Hartwell Lodge Care Home Reviews (75)

Total of 75, showing 41-60
9.9

Hartwell Lodge Care Home has a Review Score of 9.9 (9.882) out of 10, based on 20 reviews in the last 2 years. Over all time Hartwell Lodge Care Home has 75 reviews.

Overall Experience

  • 58
  • 16
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Date Published

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Review from Amie C (Granddaughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother is in the incredible care of Hartwell Lodge Care Home and my family and I couldn't be more grateful for the incomparable levels of care given to her by the team here. Nothing is too much for them, they continually involve us in decision making for her, continually update us with how Nan
is getting on, the facilities are perfect for her needs, the vast array of entertainment, the catering, the prompt way they deal with any additional needs (equipment or medical attention), everything is just wonderful we couldn't imagine her being anywhere else know, we sleep easy at night knowing she's in the best hands.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind review, we are very thankful your loved one is in our care. We cherish our reviews and will continue to give good person tailored care. Thank you Amie.

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Review from J H (Daughter of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Hartwell Lodge Care Home for my wonderful Mum, last September, when we could no longer meet her needs at home and immediately knew we had made the right decision. They are a caring, friendly team with all the necessary skills and experience. The manager and staff were excellent at keeping us
updated and welcoming us in and this was especially the case during the last few weeks when she was approaching end of life. A big thank you to them all. We would recommend the home.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your invaluable review, our team are wonderfully dedicated individuals and it is a pleasure to have supported your kind mum. Thank you.

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Review from J D (Daughter of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In July 2021 our Mum suddenly needed 24-hour care. Although we considered other care homes, Hartwell Lodge Care Home had been highly recommended by a family friend whose relative had received excellent care there. I viewed the home with my brother and our first impression of a well-run home with a warm,
caring atmosphere has proved right since Mum moved in. We were very grateful that the manager and team responded quickly when we asked for a room as soon as possible. Since then the staff have been very caring and supportive. Mum has been helped to settle in and she tells us that she enjoys the food. We now have ‘peace of mind’ that Mum is safe and well cared for.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you so much for taking the time to leave us a lovely review. It is a pleasure to support Mum and your family.

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Review from Ali W (Daughter of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved in on respite initially in July and this became permanent when we saw how much better he was in the care of Hartwell Lodge Care Home. His conversation has grown again and he is learning how to engage and enjoy others around him after 18 months in lockdown. Hartwell staff have helped my dad
to settle and love his new environment. My sister rang the other day and he couldn’t get off the phone quick enough as he was eager to go and meet up with his friends. He can be difficult so to hear this was amazing. He has got to this point due to the amazing care and patience from the staff at Hartwell. I have readily offered the number to others looking for care for their loved ones

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your gleaming review. It is a real pleasure to welcome Dad to our family.

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Review from Anna M (Daughter of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in May until she passed away in August. The care was amazing and she was so well looked after. The home was spotless, Mum was always clean and tidy. When Mum came towards end of life care the staff were fantastic nothing would be any bother. They also cared for me and my family - what more
could you ask for. Mum died with the most caring staff. Thank you from the bottom of my heart.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Hello,
Thank you for your kind words, it was a great pleasure to support Mum and your family. Mum will be sadly missed. She was a lovely lady and we enjoyed being able to support her in every way.

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Review from Jill H (Daughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, unfortunately, needed 24-hour care and as a family, after much looking, we chose Hartwell Lodge. For the short time she has been there we are extremely happy with the care she has received. And would not hesitate to recommend this home to anyone needing a very homely caring residential home.
This is their home after all now and this care home provides that.

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Review from Paula H (Daughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Hartwells and almost immediately afterwards my dad died. All the staff have been kind, thoughtful and caring. My mum has settled very quickly, made friends and is enjoying all the activities on offer. She loves her room, the food and speaks very fondly of Hartwells already. Knowing
that mum is happy, enjoying having company around her, having decent meals and is safe in such a lovely environment means that we don’t have to worry about her. It is absolutely perfect for her and us.

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Review from Malcolm G (Son of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into the home 8 months ago in a poor state. Wheelchair-bound and with other medical problems. With the constant love and caring of very professional staff, she has settled well (now referring to her room as "her home"!). Having lived by herself for many years she now loves the opportunities
the home provides for social activities and joins in and enjoys most of them. She is a very strong and determined lady and has been helped and encouraged to get out of her wheelchair and now proudly walks around the house with a frame. - Not bad for someone of 96 years old! - A big thank you to all the staff for their loving, caring service.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your lovely review, we pride ourselves on the person centred care we provide. Your Mum is a very important part of Hartwell Lodge family and we are very happy she chose us.

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Review from Andrew S (Son of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home. Staff brilliant and really looked after my Mum. The Manager kept us informed throughout the entire time my Mum was there. Would highly recommend. Hopefully Mum won't need to return but if she does I would not worry about her being there. 10 stars out of 10.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your review, it was a pleasure to support your Mother back to health. We look forward to welcoming her back in the future.

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Review from Mandy P (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my dad has received since going to Hartwell Lodge in May 2020, has been exceptional, the manager and most care staff are exceptional and are so kind and compassionate to my dad as well as my family. Nothing is to much for them to ensure my dad is well cared for and they go the extra mile often,
my dad always looks so well and happy! He looks the best he has in many years. I cannot thank Hartwell Lodge enough, they are truly amazing people. Thank you!

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your gleaming review, your father is part of our Hartwell family and supporting him brings us great joy. It's comforting to know that you feel it is a home from home for him.
Many Thanks

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Review from Michael E (Son of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at the home since Feb 2020. We can see he is receiving very caring support from the care staff team. There is always a very friendly atmosphere in the home, with much evidence of positive activity for the residents. The managing staff are very committed and keep me well updated. So
far, I rate the home very highly.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you so much for your welcomed review. We are proud to have been given the opportunity to support your Dad and we can’t imagine our service without him.

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Review from Sue H (Daughter of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely thrilled with the care my mother is receiving. Things were not good for Mum before she arrived here; now she is happy, putting on weight, looking forward to and enjoying her meals. She loves the staff, and they go out of their way to meet her needs. Can’t fault anything.

Reply from Jennifer Daly, Manager at Hartwell Lodge Care Home

Thank you for these kinds words, your Mum has settled well and is part of our extended family. Also, we have really appreciated all of your kind gifts that you have sent for the team throughout these difficult times.

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Review from Claire W (Niece of Resident) published on 15 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle went to Hartwell Lodge for some respite care after a fall, he was apprehensive at first but he was made so welcome by all of the staff and was put at ease. The staff there are excellent, very caring, patient and understanding, as is the manager, she made sure everything was in place, medications
etc. The whole home has a very homely, bright, happy feel to it, it was very clean and my uncle said the food was fantastic (the food really did look good). The events coordinator is brilliant, they are so many activities that the residents can get involved in, and most of them do, and they love it. I was amazed at how lovely the staff are, always so friendly and they all made sure my uncle was clean, comfortable and happy. I can not stress enough what a really wonderful place this is. Should my uncle need further respite or need a home full time at some point, Hartwell Lodge will be our first choice.

Reply from Liana Birkett, Director at Hartwell Lodge Care Home

Thank you very much for your review - it is much appreciated and we will be sure to share it with the team. We are so glad your Uncle enjoyed his stay with us and he is welcome back at any time!

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Review from Liz (Granddaughter of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were really unsure about where to start when looking for a care home for 93-year-old grandad. When we rang Hartwell they said we were more than welcome to pop in at any time to have a look around and see what they had to offer. We were reassured by the 'anytime' availability as it ruled out them
putting on a show for our benefit. As soon as we arrived we were greeted by the manager and she showed us around and answered all our questions and gave us good advice. We were immediately aware of the friendly and homely feel of Hartwell Lodge. It is well laid out with easy access for the residents to move around the home. It is clean and tidy without being overly clinical.
Most importantly, Grandad loves it! He feels well looked after and gets the attention and care that he had begun to need. It is reassuring to his family knowing that he is cared for and there is always someone there if he needs anything.

Reply from Liana Birkett, Director at Hartwell Lodge Care Home

Thank you for reviewing our service. We are so happy that your grandad loves living at Hartwell and that your family feel reassured.

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Review from Lisa W (Daughter of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents recently moved in, whilst upsetting for them and the whole family it was made so much easier by the wonderful staff who welcomed them so warmly! They have settled in so well and are now very content. When we visit we are made to feel very welcome, staff are always willing to help and listen
to any concerns.

Reply from Liana Birkett, Director at Hartwell Lodge Care Home

Thank you for taking the time to review our service, we are so glad your parents are settled in.

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Review from Dacia R (Sister of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother came to Hartwell in December having been unsettled for some reason in his previous care home where we were told he was somewhat disruptive.
He appears to be settled now.

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Review from Sarah H (Daughter of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Hartwell Lodge for only a week. She had been in the hospital for over 3 months. So far she has settled in really well and all the staff have been so lovely to her.
The manager is very caring and has gone above and beyond to help my mum settle. For this, we are very grateful. My mum
has even started to eat little amounts as the food is so tempting!

Reply from Liana Birkett, Director at Hartwell Lodge Care Home

Thank you for taking the time to review our service, we are so glad your mum is settling in.

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Review from Lyndsey S (Daughter of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I moved our mother into Hartwell Lodge in Feb 18 when it became evident she could no longer be at home even with support and it was the best thing we could have done. The staff have been wonderful and mum is so happy there. She tells me every time I visit how glad she is to be there
and how lucky we were to find the home. And that's what it is - a home. The staff treat people kindly and affectionately as if they are friends and relatives. Mum has become frailer and is now permanently in bed but staff pop in and out to chat and make sure she's comfortable. They seem to go out of their way to help her and by doing that help me as well.

Reply from Liana Birkett, Director at Hartwell Lodge Care Home

Thank you for taking the time to review our service. We are so glad your mother is happy here.

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Review from Chris B (Son of Resident) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy to be a resident and refers to this care home as her home. The staff are very caring and both my sister and I are very happy with the care she is receiving.

Reply from Liana Birkett, Director at Hartwell Lodge Care Home

Thanks for reviewing us Chris! We are very glad that your mother is settled at Hartwell Lodge and sees it as her home. We do all we can to make Hartwell Lodge feel like a home so we are glad it is paying off!

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Review from Martin S (Son of Resident) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were so glad to find Hartwell Lodge when we were looking for a respite space for my father for a month. We were struck by the care of the staff, their positive and engaged attitude and the homely feel of the home. My father has since chosen to remain in Hartwell, as his mobility decreases and we
have been so pleased to see him increasingly participate in the life of the home. We continue to be very grateful to the staff for all they are doing for him.

Reply from Liana Birkett, Director at Hartwell Lodge Care Home

Thank you Martin for taking time to review us. We are very lucky with the staff we have at Hartwell Lodge - they are brilliant! And we are so glad that your father enjoys being at Hartwell Lodge.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Hartwell Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Hartwell Lodge Care Home is calculated as follows: ( (212 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 238 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartwell Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

Jennifer

Jennifer Daly

Job Title: Manager

Joined: 2017

Jennifer is very passionate about her role as Manager and has a vast knowledge of the care sector. With several CQC inspections under her belt she is very well equipped to ensure the service is offering high quality care as well as meeting requirements. She prides herself on being caring both personally and professionally and she feels that combining the two helps her to empathise and have positive relationships with residents and their loved ones. She is proud to have been named an "exemplar" manager by our CQC inspector. Jenny has made Merry Hall a home from home for all the team and is grateful to be a member of Buckland Care's Merry Hall family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartwell Lodge Care Home to verify any information. View our terms and conditions. Hartwell Lodge Care Home has an Enhanced Service - more info.