Hartwell Lodge Care Home

30 Kiln Road, Fareham PO16 7UB
Review Us
9.9 76 Reviews
  • Hartwell Lodge Care Home, Fareham
Tucked away in a quiet residential area just half a mile from Fareham town centre, Hartwell Lodge offers a peaceful place to call home. The home provides a full range of care – including residential, dementia, palliative, respite, and day care – all under one roof, with compassion at its core.

Hartwell Lodge is often described as feeling like one big family – a sense of connection that’s reflected in daily life throughout the home.

Each bedroom is individually decorated and features its own en-suite, providing both comfort and privacy. The conservatory dining room is filled with natural light, and two lounge areas offer space to unwind or enjoy time with others – one ideal for quiet relaxation, the other a welcoming hub for games, music, and conversation.

Daily activities are a central part of life at Hartwell Lodge. From tea-tasting afternoons to visits from a local beekeeper, the programme is varied and designed to bring joy and meaning. For those who prefer a quieter pace, one-to-one sessions can be arranged in the privacy of their own room.

Meals are freshly prepared on-site by experienced cooks, with menus tailored to personal preferences and dietary requirements – home-style cooking, made with care.

To arrange a visit or to find out more about the care available at Hartwell Lodge, please get in touch.
Show Hartwell Lodge Care Home on the Map

Care Provided by Hartwell Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Hartwell Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Jennifer Daly (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (1)

Parking

  • Ample parking available

Hartwell Lodge Care Home Reviews (76)

9.9

Hartwell Lodge Care Home has a Review Score of 9.9 (9.886) out of 10, based on 20 reviews in the last 2 years.
Over all time Hartwell Lodge Care Home has 76 reviews.

Overall Experience
  • 59
  • 16
  • 1
  • 0
  • 0
Date Published
  • 76
  • 5
  • 8
  • 20
  • 56
Reviewer Connection to Hartwell Lodge Care Home
  • 31
  • 15
  • 5
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 76, showing 61-76
Review from Martin S (Son of Resident) published on 11 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
We were so glad to find Hartwell Lodge when we were looking for a respite space for my father for a month. We were struck by the care of the staff, their positive and engaged attitude and the homely feel of the home. My father has since chosen to remain in Hartwell, as his mobility decreases and we
have been so pleased to see him increasingly participate in the life of the home. We continue to be very grateful to the staff for all they are doing for him.
Reply from Liana Birkett, Director at Hartwell Lodge Care Home
Thank you Martin for taking time to review us. We are very lucky with the staff we have at Hartwell Lodge - they are brilliant! And we are so glad that your father enjoys being at Hartwell Lodge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gill B (Daughter of Resident) published on 11 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to this care home 6 months ago. I was helped with sorting out the move by the manager who made it all seem easy and not a problem to do. Mum has been happy there (or as happy as she probably ever will be) after her stroke. The staff are kind, caring and very patient even when mum is being
difficult and grumpy which she can be. The staff seem happy and enjoy being with the residents and helping them.
Mum has recently moved in with me and my family and once again the manager has sorted things out and is happy for me to get in touch if I need advice. Mum is also returning to Hartwell Lodge for daycare which has been an absolute saviour for me and hopefully will be able to go there for respite care.
I appreciate much more now what a difficult job carers have.
I cannot thank Hartwell Lodge enough for caring for mum and hope she can continue going there for some time to come.
Reply from Liana Birkett, Director at Hartwell Lodge Care Home
Thank you for taking the time to review us, Gill. We do appreciate our carers very much as their jobs can be very demanding. We are so happy that your Mum enjoys spending time at Hartwell Lodge - we…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andy S (Brother of Resident) published on 11 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
We had to find a suitable care home for our Auntie and therefore had to view four establishments and Hartwell, the last one on our list was Hartwell Lodge, from the moment we stepped inside you felt it was the right place, both ourselves and another friend of my auntie reviewed the different care homes
and both selected Hartwell, further to that we both chose the same bedroom.
Both agreed that the management was very open and honest they explained they had been under an improvement review and they were nearly there at top marks, if this review was to go by then a few more homes MUST have them ASAP.
Since then my brother's health went downhill and it was agreed that he should go into a home, for his own safety, through respite for his sister and carer we had visited my brother in numerous care homes in the Fareham area, we requested he went into Hartwell
All in all, a very good choice and good value compared to some of the care homes in the area.
Reply from Liana Birkett, Director at Hartwell Lodge Care Home
Thank you so much for your lovely comments Andy, we are so glad you are happy with our service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kay (Friend of Resident) published on 19 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie and uncle were lucky enough to be referred to Hartwell lodge for respite care for my uncle and end of life care for my auntie who was diagnosed with terminal cancer just 4 weeks previously.


It was amazing they were given a double room so that they could be together, in my aunties last days.

It meant that my uncle could also be cared for, his meals provided, and most importantly he could be with his wife of 62 years.


My auntie passed away, which was very sad but the staff were incredible, their care and professionalism were excellent. My uncle has now gone back home, but if in the future he needs more support we would have no hesitation to return to such a caring, well run establishment.

Reply from Liana Birkett, Director at Hartwell Lodge Care Home
We are so glad your Uncle was able to stay with your auntie during her final days. Thank you for your kind words and for taking the time to leave us this review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen S (Relative of Resident) published on 28 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very impressed and grateful for the care given to residents at Hartwell lodge. It had been very difficult trying to find the right home for our family member but this move has been managed very efficiently and sensitively.
The staff have made a great effort to get to know him quickly and
he has settled in very well and is happy for the first time in many months.
We are kept informed and up to date but also have the reassurance that everything is being looked after and managed properly.
I cannot thank the manager and her staff enough for what they have done and would highly recommend Hartwell Lodge for the quality of the care given.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Philip R (Son of Resident) published on 1 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to say ‘Thank you’ to you and all the staff that were on duty today; plus those that are taking rest days, past and present, for today and for looking after and caring for my mother during her stay at Hartwell Lodge, Fareham, Hampshire.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally N (Daughter of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having lived independently for a number of years in November, my 93-year-old mother became very unwell and domiciliary care was insufficient. My brother and I had previously looked at the above care home and the manager visited Mum at home and mum was admitted 4 days later.


After 2 weeks of superb

nursing care, brilliant nutrition and dedicated care Mum is stronger, livelier and happier than she has been for years! Everything is above excellent and we can visit anytime. We are thrilled!
Reply from Liana Birkett, Director at Hartwell Lodge Care Home
Many thanks for your kind words. We are so glad that your mother is so happy at Merry Hall.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan B (Son-in-law of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Merry Hall to be an excellent place - full of cheerful and very caring staff. They look after their residents very well and absolutely nothing seems to be too much trouble for them, whether cleaning staff, medical, pastoral or managerial. My parents-in-law were made to feel welcome immediately
and sensitively helped to deal with the transition from independent to assisted living.


We looked at a number of homes before settling on Merry Hall - you can easily pay rather more for a great deal less care elsewhere.

Reply from Liana Birkett, Director at Hartwell Lodge Care Home
Many thanks for your kind words Alan. We hope your Mother and Father-in-law will be very happy with us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julia W (Daughter-in-law of Resident) published on 28 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is a small, friendly and caring home. The residents are treated with dignity, in a happy environment and encouraged to take part in daily activities. The staff take the time to speak and listen to residents and try hard to respect their wishes - no mean feat when dealing with those suffering from
dementia whose wishes may change from one minute to the next!


Residents are offered a good choice of meals at lunchtime and the home has recently introduced more variety at tea time. Residents and relatives are given the opportunity to voice opinions and preferences with regard to meals, activities etc.


We moved my Mother-in-law to Merry Hall from a larger nursing home (boasting an outstanding award from the CQC) as we felt the care aspect there was failing which is of the utmost importance.


We are pleased to have found Merry Hall - and can be confident that our Mum is well cared for.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B M (Resident) assisted by family/friend published on 6 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent. Seem short of numbers, the hall is well maintained. Food is good- at times too much. Coffee's good. Sometimes have to wait for support but with 30 rooms here a lot of people need help- not many in the lounge. Hairdressing excellent. Very good washing clothes and help when having
a shower.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Leslie G (Resident) published on 22 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Satisfactory in all respects. Staff friendly and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Suzanne S (Daughter of Resident) published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad went to Merry Hall from hospital for end of life care, he was very poorly and had given up, they looked after him with dignity and brought fun back into his life. They cooked him what he wanted as he hadn't eaten for weeks and encouraged him to drink. Mum went in all day every day and they looked
after her as well, she joined him for meals. This is so important as such a sad time. The family were always made welcome. We couldn't have asked for better care! Thank you to each one of them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Florence R (Wife of Resident) assisted by family/friend published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team were very friendly and caring. My husband went there from hospital for end of life care and he had all but given up. They looked after him with dignity and brought fun back into his life, he said that he enjoyed being there. I went every day to be with him and joined in with activities and
meals and am so grateful to have been able to share this time with him.
The day before he passed was my birthday and they gave me a lovely day under such sad circumstances. I have been invited to go back to visit friends I made and have lunch with them. They are all wonderful people. Well done team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean R (Son-in-law of Resident) published on 10 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Merry Hall Nursing & Residential Home was a warm and welcoming home for my father-in-law. The staff were very professional, caring and friendly at all times, always willing to help even when extremely busy. Accommodation was attractive and comfortable and suitable. All the food and drinks were tasty
and in suitable quantities, with the chef who was happy to personalise menus. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J A (Daughter of Resident) published on 25 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the new management has been implemented there have been significant changes in the nursing home. Particularly to a new dining room which is lighter and more welcoming, the inclusion of family to have meals with their relatives in the home. The carers are lovely and they appear to work more efficiently.
My mother is well cared for and I can only speak on her behalf and thank all the staff for supporting her. May the home fo from strength to strength.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley A (Daughter of Resident) published on 25 August 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has been a resident at Merry Hall for nearly two years and has always been treated with great dignity and affection. Several members of staff have gone over and above their job descriptions to ensure my mother's happiness. The home is currently undergoing a refurbishment with the staff working
hard to provide a pleasant environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Hartwell Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.886 for Hartwell Lodge Care Home is calculated as follows: ( (212 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 237 Ratings = 4.886
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartwell Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (1)

Jennifer

Jennifer Daly

Job Title: Manager Joined: 2017

Jennifer is very passionate about her role as Manager and has a vast knowledge of the care sector. With several CQC inspections under her belt she is very well equipped to ensure the service is offering high quality care as well as meeting requirements. She prides herself on being caring both personally and professionally and she feels that combining the two helps her to empathise and have positive relationships with residents and their loved ones. She is proud to have been named an "exemplar" manager by our CQC inspector. Jenny has made Merry Hall a home from home for all the team and is grateful to be a member of Buckland Care's Merry Hall family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartwell Lodge Care Home to verify any information. View our terms and conditions. Hartwell Lodge Care Home has an Enhanced Service - more info.