Solent Cliffs Nursing Home

My mother became a resident at Sikebt Cliffs following a fall and a stay in the hospital early in 2023. From day on, we have found the care to ve of the highest quality, and I cannot speak too highly of all members of staff concerned. Nothing is too much trouble, and I particularly like the way my mother is treated like an individual and spoken to on a personal level by name, not just a number. Definitely 10/10 for this nursing home.

Solent Cliffs cared for my dad for the final three weeks of his life. Solent Cliffs were recommended by another local nursing home that couldn't meet Dad's needs themselves. Initially, we took Dad to Solent Cliffs to provide Mum with respite, but it quickly became clear that Dad would not be returning home. The Solent Cliffs team were quick to understand our needs and to work with all of us to provide appropriate care. Despite Dad's brief stay, he settled in quickly and seemed to like all of the staff that he met. When we visited, the staff were always friendly and helpful. One member of staff even sat and held his hand as he passed away. We were kept informed of Dad's condition throughout. We definitely made the right decision in choosing Solent Cliffs.

NHS were unable to call or find a place in the hospital for my 100-year-old mother, so I rang this nursing home, and they immediately reacted to my problem, and within two hours, my mother was tucked up in a clean, warm bed and has been with them ever since. She is happy and receives 24-hour care.

Thank you again from all our family.

Mum was at Solent Cliffs for nearly four years until she had a massive stroke in December 2021. Many nurses and staff were very caring and proficient. However, I believe it does not deserve a “Good” rating which was achieved by “playing the game”. The Directors and Management are poor, presiding over poor construction, maintenance, and health and safety practices. There were four managers in about a year. Mum had about one hundred days where the facilities in her room were inadequate, with little momentum to solve the issues e.g. heater not working for long periods in winter, no fan in a heatwave, toilet not working, electricity off, water leaks, etc. In my view some of these incidents were inexcusable. There were other unsatisfactory events. In the global pandemic communication to relatives was inadequate. I asked the current manager “Why have you not continued with the monthly updates sent by the previous manager” and she replied in writing “This is not policy but managers preference”!

Of all the places I could wish that Mum could see her final days, I am so appreciative it was here.

In the time that Mum spent in Solent Cliffs, I have always found the care and attention of both social care and medical care to have been of an excellent standard. The care and compassion given to residents are outstanding.

A friend has been a resident for some 5-months and sadly passed away today. In fairness to the staff, he was difficult and obstinate, towards the end of his life refusing to get out of bed and refusing both food and medication. However, I believe that the nursing staff went beyond the call of duty to endure his comfort and well-being. The admin team were both helpful and supportive to friends and relatives. In all highly recommended.

Right from my initial enquiry concerning end of life care for my mother and her transfer from hospital to the prompt collection of her corpse by the funeral directors, I was impressed by the professional managers of Solent Cliffs. My particular gratitude is owed to the staff, who, without exceptions, were capable, courteous and helpful at all times. The only reservation I have about Solent Cliffs is attributable to the fact that it was not a purpose-built facility; it consists of subsequent extensions, and the narrow corridors resemble nothing as much as a rabbit-warren. I was allowed access to my mother as wished.

All the staff are extremely friendly, hardworking, communicative and totally committed to making sure Mum was very well cared for. I cannot thank them enough. I, therefore, have no hesitation in recommending Solent Cliffs to anyone.

Disgusting.

My Mum had got COVID-19 in the care home and we feared the worst. But the staff have been fantastic. My Mum survived from COVID and I have managed to visit. I couldn't recommend Solent Cliffs enough. The staff is fantastic and the standard of care is second to none.

I would not recommend this nursing home, lack of support, and care towards a 96-year-old bedridden war veteran. Even after numerous complaints, nothing changed appalling. Even when self-funding at an extortionate amount of money. Have now moved my father to a new home as he was so unhappy.

We have always been very happy that my husband has been at Solent Cliffs. Every single member of staff from top to bottom always work together to create a loving, caring environment. I have never heard an unkind word or action with any residents. Relatives are included as part of the family. During the lockdown, everyone has pulled together covering any job in order to keep things going and always done with a smile.

I have nothing but praise for each and every member of the nursing and care staff for the amazing care and dignity shown to my Dad and our whole family. I credit the care shown to Dad; for me having my Dad for as long as I did. Truly amazing.

I would just like to thank every single member of staff that cared for my father while he was in your care.

Dad had dementia and some of the things he got up to were extremely challenging for the staff but they handled it with professionalism and with humour.

My father passed away on the 2nd of October and I will be eternally grateful not only on my behalf but also on my father's behalf as well. Total discretion was required to keep him there and they were second to none.

Many thanks to everyone and I will not forget what you’ve all done for us.

Good facilities at the home and her room had a view across the Solent to the Isle of Wight. This meant a lot to her as the sea played an important part in her life. The home made her last six months as good as they could have been.

Really excellent caring culture and both the quality and compassion shown by all the staff is really top draw. As the building is not purpose built, other homes can appear slightly better, but this is being addressed with a programme of fairly extensive improvements.

Despite this slight shortcoming, the premises are maintained to a very high standard.

As a retired Business Analyst, I am acknowledged as a person who is difficult to please, because I expect the highest professional standards, but Solent Cliffs managed to easily exceed my expectations.

Despite the guidance comment above, I would like to particularly highlight the contributions made by some of the staff for their contributions towards making my father's last days as comfortable and as pleasant as they could be. Although I knew that my father was dying they made it as painless for me as they did for him. Well done and thank you.

The staff helped to reduce the stress of the final days, always keeping us up to date with any developments, and working towards our wishes.

Mum moved inot Solent Cliffs from QA in October 2017 as her needs had changed. We were advised by QA that she was on end of life care and had approx 2 to 4 weeks left to live. She actually ended up living there for 3 months and passed away on the 11th Jan. The care she received was excellent from the day she arrived until the day she died we could not have asked for better.

All the staff including the care staff, nurses, cleaners, laundry staff and the ladies bringing round the drinks were very kind and caring. They kept us fully aware and up to date of Mums condition at all times and always made time to speak to us however busy they were. As well as this, they fully recognised the stress and upset we were under due to Mums decline and were always very kind to us making sure we were ok too. A member of their team attended Mums funeral which was very kind too.