Foxholes Care Home

Foxholes, Pirton Road, Hitchin SG5 2EN
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Top 20 carehome certificate
10 94 Reviews
  • Foxholes Care Home, Hitchin
Foxholes Care Home is a comfortable and spacious care home located in scenic surroundings. It offers a wide range of care expertise that includes long-term residential care with rooms for couples to live independently, respite and convalescent packages, and palliative care.

En-suite rooms, stunning views, suites for couples, and relaxing interiors combine with an in-house activities programme, to ensure residents feel both at home and entertained. A bistro is also on-site to entertain guests, and gardens are popular for their wildlife.

A pet-friendly approach is also taken; the home currently has seven house cats and one dog.

Foxholes has benefitted from significant investment and a year of refurbishment, reopening to offer the very best in modern care standards and a satisfying living environment. The home is constantly undergoing improvements to make it a luxurious place for residents.
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Care Provided by Foxholes Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1535

Our fee's are determined based on assessment. Please get in touch for more information.

These prices are only a guideline, please contact Foxholes Care Home to find out the exact price for your requirements.

Contact Foxholes Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Foxholes Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Usha Gandecha (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (92)
  • Couples/Companion Rooms (9)
  • Single Rooms with Ensuite Wet Room (92)
  • Couples/Companion Rooms with Ensuite Wet Room (9)

Visiting

  • 24/7

Parking

  • Spacious parking for visitors close to the front entrance. Wheelchair friendly.

Foxholes Care Home Reviews (94)

10

Foxholes Care Home has a Review Score of 10 (9.972) out of 10, based on 24 reviews in the last 2 years.
Over all time Foxholes Care Home has 94 reviews.

Overall Experience
  • 83
  • 10
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  • 1
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Date Published
  • 94
  • 10
  • 12
  • 24
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Reviewer Connection to Foxholes Care Home
  • 45
  • 14
  • 6
  • 5
  • 5
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  • 1
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Total of 94, showing 21-40
Review from P C (Daughter of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Foxholes for over seven years. I cannot fault the care she has received during this time. I find the home is very family orientated. Lots of activities to take part in. My mother has dementia and is treated with kindness. The staff always have time to sit with her if
needed.
Reply from Neil Gandecha, Director at Foxholes Care HomeThank you for your lovely review. We're so pleased to hear that your mother is receiving the care and kindness she deserves. We truly appreciate your continued trust and support.
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Review from Helen L (Daughter of Resident) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Foxholes for a few years now, with advancing dementia. She is content to stay in her peaceful, bright room overlooking trees, horse paddocks and the beautiful new gardens. She cannot speak now, but all the staff are so kind and considerate with her, anticipating and checking on her
needs, treating her with dignity, and making sure she is comfortable.


I have always been very happy with the care she receives at Foxholes - the management team are always visible, the home has a lovely family atmosphere, and I am always kept aware of any health concerns about my mother. They have wonderful staff and I see them treating residents with kindness and compassion. I am so grateful for the excellent care they give to my Mum.


For anyone looking for a place for their loved one, I would recommend looking at Foxholes - the whole team does a wonderful job.

Reply from Neil Gandecha, Director at Foxholes Care HomeThank you so much for your heartfelt review and kind words about Foxholes and our team. We are deeply touched by your positive feedback and are grateful for your continued trust in us to care for your Mum.
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Review from Diana D (Daughter of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is very early days for my dad at Foxholes who has been diagnosed with vascular dementia. My first impressions at the home have been entirely positive. The staff have been consistently friendly and professional. Communication with the care home has been good which has been so important for our family.
It has been wonderful to see photos of dad enjoying several activities and interacting with others. The home is immaculate and has a wonderful, relaxed family feel to it. Dad's room has a spectacular view and is spacious, light and well-furnished. The grounds, layout and facilities are of a very high standard and it is wonderful to see dad being incredibly well cared for.
Reply from Neil Gandecha, Director at Foxholes Care HomeThank you so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that your first impressions of Foxholes have been entirely positive and that you are pleased with the care and attention your dad is receiving. We look forward to continuing to provide the utmost care for your dad and supporting your family.
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Review from Joanne K (Daughter of Resident) published on 11 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was with Foxholes for almost 2 years and joined with vascular dementia. Mum loved Foxholes from her very first visit and throughout. The warm, friendly, family environment is evident as soon as you walk in. The team are incredible and treated Mum with dignity, compassion, empathy and love. As a
social character, Mum loved being amongst the many activities that were on offer and the grounds and facilities are lovely. Mum was happy, secure and content in Foxholes and her experience was the best final chapter for Mum that, given her circumstances, we could hope for. As her family, we also felt part of the Foxholes family and were welcome to visit any time. Even a couple of local cats choose to visit! My experience with the team has been overwhelmingly positive and I am both grateful and thankful that Mum was cared for at Foxholes.
Reply from Neil Gandecha, Director at Foxholes Care HomeWe really appreciate you taking the time to leave us such a lovely review. Thank you for your positive comments regarding our home and team. I will be sure to share it with everyone.
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Review from Karen P (Daughter of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is a wonderful place for the elderly to live out their lives. The home is immaculate and clean and the care is fantastic. The staff are friendly and extremely caring for residents and their families. My mum has been there since the middle of October and she has improved significantly
due to the outstanding care that she has received and I am truly grateful for it. She is happy and settled which in turn makes me happy as I know she is safe and well cared for.
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Review from Alison A (Daughter of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad initially moved to Foxholes in a respite capacity. His care was so good and the room so well laid out and comfortable, that he decided he wanted to stay on a permanent basis.
He really developed a relationship with his care team, and he felt safe and secure there.
He enjoyed his 'Gentlemen's Lunches'
on a Wednesday and it made such a difference to him, knowing there was someone there for him if needed, but also the fact that he could find peace and privacy in his room, having time to reflect. It was special for him, that he could enjoy the views of the ponies in the paddocks and the views of Hertfordshire beyond.
He was made an enormous fuss of by everybody for his 100th birthday and thoroughly enjoyed his festivities.
Sadly Dad has now crossed over but it has made such a difference to the whole family, knowing that he spent his final months in such a special place.
Thank you to all the staff at Foxholes.
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Review from Olive P (Daughter of Resident) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had two weeks of respite in Foxholes and was made to feel at home straight away with the friendly staff. The facilities are very nice. She was looked after very well. My room was very comfortable. The staff even found her a recliner chair and a fan. The food was very nice and the activities
were very good. You can join in if you want to. I would definitely recommend it to other people.
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Review from Jenni B (Wife of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband lived at Foxholes Care Home from May 2018 until his death in December 2022. During that time his care was exemplary. He was always looked after and was contented throughout his stay. He received appropriate care all through his time there. When he first went to Foxholes, the Home Manager
said it would be a home for life but I was sceptical feeling pretty sure that they would move him on if he proved difficult or his needs were too great. I was wrong. Apart from one ten-day hospital stay in July last year, he remained at the home until his death. It really was home to him and during his last days, many of the staff popped in to see him. The care and support we received from everyone during his last days were amazing and deserve the highest recommendation. I really can't thank the staff at the home enough for caring for him and appreciating him as a person throughout his time there. I always knew he was in safe hands and content where he was.
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Review from Katie B (Daughter of Resident) published on 18 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We're so lucky to have found Foxholes. My father has dementia and had struggled at another care home. Having looked at 10+ other places, I knew we'd found what we were looking for the moment we walked in. The residents were smiling and actively engaged with one another (4 were playing scrabble) and
the outlook is gorgeous: horses and green fields as far as the eye can see. The accommodation is also top-notch. Everything feels luxurious, and perhaps the most important thing - the food - is top quality. For my dad that was the key. Every meal for him feels like a special occasion. He's also really enjoyed the weekly 'Gents Lunches' which remind him of his days in business. Again, this was a clincher for us because we'd looked at so many places that seemed only to cater for elderly ladies. This one feels like it has a proper mix - like the real world. The staff are very attentive, and communication between staff and our family has been easy and regular. Foxholes is a very special place.
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Review from Martin B (Son of Resident) published on 18 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly and much-loved Dad was diagnosed with dementia earlier this year without having made any preparations or expressed any preferences. It caused many months of stress for my sister and me, the single biggest problem obviously being locating the best place for him. Due to decades of hard work
and saving Dad was luckily in a position to afford the very best care; we were able to consider it anywhere. The first place Dad went to didn't suit for many reasons but then my sister found Foxholes. Dad has now been there for six months and we could not be happier. The premises and grounds are beautiful, Dad says the food is first class and most importantly the staff, from the very top-down, are wonderful. I believe that the fact it is family-owned and run, rather than the asset of some corporate entity, may well be a key factor in this. And if I'm being really direct it isn't as expensive as Dad's previous place. I couldn't recommend Foxholes more highly.
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Review from Tanya A (Daughter-in-law of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law had spent several weeks in hospital and sadly received news that his condition was terminal. This happened at the height of the pandemic and we did not want him to spend his remaining time in a small room with minimal care. Foxholes was quite simply our lifeline. From my first call
to them, they just helped. They listened to his needs and our worries. They listened to him and what he wanted and carried it out to the letter. His last days were spent in comfort, with a beautiful view over the paddocks (one of the things he asked for) and in a place, both he and we, as a family, felt genuinely cared for. The move from hospital to Foxholes was smooth, with an update once my father-in-law arrived. At a horrible time, Foxholes were our saviours. They stepped in and helped at a time when Coronavirus stopped us, we couldn't even view and instead were sent photos of the building, surroundings and even the room. They showed us all a kindness we will never forget.
Reply from Neil Gandecha, Director at Foxholes Care HomeThank you Tanya for your lovely review, we are glad to hear we were able to assist your needs at such a difficult time. The beautiful wooden fox that was gifted by yourself now happily lives in our reception area and is a great addition to the home.
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Review from Bruce D (Son of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Foxholes Care Home for just over two years now following a series of strokes that greatly reduced her vision and mobility. Before this, she was a very independent person in her mid eighties. Since then, the life changing events have created new challenges that she has met stoically.
What has greatly assisted this process is the absolute care and support Mum has received at all times from all the staff at Foxholes Care Home. It is fair to say, Mum retreated into a personal bubble following the strokes and was most happy in the sanctuary of her own room. Over the months, staff have managed to get her to interact in some of the numerous activities they provide and get her out into the gardens where she has enjoyed the visceral experience. Every small step is of great comfort to me. I know Mum feels safe and secure at Foxholes Care Home and I remain so grateful that Mum is now able to call it her home.
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Review from Clive M (Son of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother arrived at Foxholes recovering from Covid-19. Her previous care home had to close due to the pandemic. On arrival at Foxholes, she was physically and mentally exhausted and needed the 24/7 care that Foxholes is able to provide. Over the next three months, I am pleased to say that she has made
steady progress, and at each visit, I have noticed a significant improvement in all aspects of her health.
Foxholes provides a caring environment and despite the restrictions that Covid-19 has placed on all of us, they are still able to provide a range of activities to engage and entertain the residents. It is a comfort to me and my siblings to know that our Mother is well looked after by the team at Foxholes.
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Review from Carol L (Daughter of Resident) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Foxholes in mid-February and settled in very quickly to life at her new home. She loves her new room and spacious bathroom, and the staff have been exceptionally kind and attentive. Within two days of coming out of isolation, she'd been taken out to look at the horses in the field and had
her hair done at the on-site salon. Since then, she has taken part in a range of activities, from cooking and flower arranging to bingo. The staff facilitates a daily FaceTime call with the family on Mum's iPad, which she always enjoys. We have been able to visit Mum safely in the 'Visiting Room' behind a plastic screen, and I'm delighted that I'm now able to sit with Mum in her room for an hour a week. All these opportunities to remain connected to the family have been hugely important in maintaining Mum's health and wellbeing. I highly recommend Foxholes.
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Review from Mel M (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum who is 89 had been ill for some months and agreed reluctantly to go into a care home as we, her kids, were exhausted. The whole experience was so much more positive than she imagined. Every member of staff was extremely kind and helpful. Her room had huge windows and was bright and clean and
the bed comfortable. Mum has a very little appetite but she thought the food was very tasty and varied. As a family, we were able to relax for the first time in ages knowing she had help available 24 hours a day. Mum stayed for two weeks this time but will definitely be returning when needed. Well done Foxholes!
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Review from Linda H (Daughter of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Foxholes go above and beyond to look after my father. My sister and I very much appreciate the quality of care offered and we see the evidence of it in how well he looks and how cheerful he is in talking about the activities and the attention which he is given. Staff are kind and patient in their interactions
with him and with us. They have managed to work within Lockdown restrictions to offer him a quality of life that simply was not open to him outside of that environment.
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Review from Sandra P (Daughter of Resident) published on 20 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Foxholes is a truly wonderful place. Everyone is so welcoming and the love and care Mum has received, since moving in, has been fantastic. Mum has always been reluctant to consider residential care and due to her being blind and with limited mobility, she lacked confidence to socialise outside of the
family. Thanks to all the staff and carers at Foxholes, who have encouraged Mum to take part in activities and to socialise with other residents, her confidence is slowly building and she is now making new friends. During these difficult times, the management and staff have managed to keep residents close to their families with portal calls, videos of activities even live streaming events. It was lovely to see Mum enjoying the Christmas party as it was happening. Mum has been with Foxholes for six months now and the family cannot thank them enough for the love, care and dedication they have given mum. It is a lovely feeling knowing Mum is now settled and being taken care of by the wonderful Foxholes team.
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Review from Antony J (Son of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum recently needed respite care following a period in hospital. The Foxholes team were excellent in making the entry process fast and simple. My Mum was initially very nervous about going into a 'home'. The staff and residents made her welcome and she rapidly warmed to Foxholes. Her initial
two weeks soon became a month. Although COVID19 meant that I could not visit, I did receive daily update e-mails from the team. These always agreed with what my Mum was telling me when I phoned her. One thing that sticks in my memory is that part way through her stay my Mum needed some extra clothes. I dropped these off with the lady at reception. She had only met me once, briefly - and with me in a face mask. The lady on reception knew who I was, knew who my Mum was, knew which activities she was doing and who her friends were among the staff and residents. My Mum was much fitter and healthier by the time that she left.
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Review from Ruth P (Daughter of Resident) published on 21 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my 89-year-old mother recently and was delighted to see her looking bright, content and able to make jokes, always a sign of contentment and peace. She was clean and well dressed, her room is lovely, she can either watch tv (which she loves) or look out of her windows over a beautiful paddock,
with horses and dogs which both remind her of her youth and she is always engaged with one or the other or loving her food which is tasty, well presented and caters for her vegetarian preferences. The staff are wonderful, kind, attentive and respectful and the home itself is clean, spacious, peaceful and provides lots of creative activities. Highly recommended as I can trust mum is being well cared for 24/7.
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Review from D M (Daughter of Resident) published on 5 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been resident at Foxholes Care Home for just over a year now. I visit every other day and have seen nothing but professionalism delivered with real care and kindness from all of the team.


The facilities and setting are fabulous too. It's worth every penny to know mum is safe and to see her

enjoy what she can as she lives with dementia. We're only moving mum as we're all heading to the West Country.
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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Foxholes Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.972 for Foxholes Care Home is calculated as follows: ( (279 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 286 Ratings = 4.972
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Foxholes Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Usha

Usha Gandecha

Job Title: Owner & Manager Joined: 1999

With over 40 years of experience as a pharmacist, I dedicated my career to serving and supporting the local community of Hitchin. As the founder and former owner of Cross Chemist Pharmacy on Redhill Road, I built a trusted business that became a cornerstone for local health and well-being.


In recent years, I shifted my focus to the care sector, fully committing my expertise and passion to managing both Sloe Hill and Foxholes Care Homes. My approach is hands-on, ensuring I am a constant and active presence across both homes. I take pride in fostering environments where residents feel safe, respected, and supported, bringing my deep understanding of healthcare and community spirit into everything I do. I am dedicated to creating homes that offer compassionate, high-quality care and maintain a personal connection with both residents and staff.

Suzie

Suzie Strange

Job Title: Deputy Manager Joined: 2017

I have worked at Foxholes since March 2017 as the Deputy Manager but have worked in the care industry since 1997.

I am responsible for the day-to-day running of the home, overseeing the care side of life, and supporting staff training. I have a passion for End-of-Life Care and Moving and Handling, ensuring that we promote our residents’ independence in regard to their mobility as and where practicable and ensuring that our staff is trained to maintain their own and our resident’s safety.

I love working at Foxholes as it is more than just a business; it’s a family. We realise that no two people are the same and strive to ensure that residents have individually tailored care plans, often going above and beyond to ensure that everyone enjoys their time at Foxholes, no matter how long their stay.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Foxholes Care Home to verify any information. View our terms and conditions. Foxholes Care Home has an Enhanced Service - more info.