Foxholes Care Home

Foxholes, Pirton Road, Hitchin SG5 2EN
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9.9 88 Reviews
  • Foxholes Care Home, Hitchin
Foxholes Care Home is a comfortable and spacious care home located in scenic surroundings. It offers a wide range of care expertise that includes long-term residential care with rooms for couples to live independently, respite and convalescent packages, and palliative care.

En-suite rooms, stunning views, suites for couples, and relaxing interiors combine with an in-house activities programme, to ensure residents feel both at home and entertained. A bistro is also on-site to entertain guests, and gardens are popular for their wildlife.

A pet-friendly approach is also taken; the home currently has seven house cats and one dog.

Foxholes has benefitted from significant investment and a year of refurbishment, reopening to offer the very best in modern care standards and a satisfying living environment. The home is constantly undergoing improvements to make it a luxurious place for residents.
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Care Provided by Foxholes Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1480

Our fee's are determined based on assessment. Please get in touch for more information.

These prices are only a guideline, please contact Foxholes Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Usha Gandecha (Home Manager)

Local Authority / Social Services

Admission Criteria

  • assessment based
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (92)
  • Couples/Companion Rooms (9)
  • Single Rooms with Ensuite Wet Room (92)
  • Couples/Companion Rooms with Ensuite Wet Room (9)

Visiting

  • 24/7

Parking

  • Spacious parking for visitors close to the front entrance. Wheelchair friendly.

Foxholes Care Home Reviews (88)

9.9

Foxholes Care Home has a Review Score of 9.9 (9.875) out of 10, based on 20 reviews in the last 2 years.
Over all time Foxholes Care Home has 88 reviews.

Overall Experience
  • 78
  • 9
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Date Published
  • 88
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Reviewer Connection to Foxholes Care Home
  • 43
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Total of 88, showing 81-88
Review from Sue C (Daughter of Resident) published on 18 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has just become a new resident. She was vulnerable and saddened realising this was perhaps a permanent move in her very latter years. She has always been fiercely independent. As a family we so appreciated the excellent care and support he received from the staff at Foxholes Care Home. The
gentleness, compassion and professionalism was exemplary.
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Review from Judith C (Friend of Resident) published on 13 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very good, very helpful. A joy to visit
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Review from William G (Son of Resident) published on 7 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great staff, always caring for my father and visitors. The home is always clean and tidy and everyone is welcoming.
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Review from Jane F (Daughter of Resident) published on 27 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I looked at several care homes for our Dad and Foxholes was by far the best one. Foxholes is set in an idyllic location, it's spacious, light, airy and very clean. Lovely private rooms with large en-suite, good quality food. The carers are all very friendly and professional. They take
the time to learn about each residents needs etc. (The staff are great) The management are happy to listen to any concerns that we may have, I wanted my dad to have his dignity. He also gets respect and his privacy along with all his other care needs.
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Review from Judith D (Daughter of Resident) published on 27 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Foxholes for over two years. During this time she has remained well for the most part, in spite of a deteriorating well mental state, which is in large part due to the way she is looked after. The staff are kind and considerate. There is plenty going on to keep mum interested even
if she cannot physically take part. Mum especially likes the good catering. The premisses are very roomy which which recently allowed us the opportunity to hold a family party for 25 people in the conservatory and on the terrace, for which a lovely tea was provided by the home. This was certainly a great additional facility.
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Review from Alan B (Relative of Resident) published on 27 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor to Foxholes with my partner to see his father, the first thing you see if what a lovely building it is. On going inside it's clean, fresh and you get a warm welcome. On Lilly where I spend most of my time visiting, I have got to know the staff and residents on that floor and find them all
happy to have a bit of a laugh. On that basis I think Foxholes must be getting it right. Also I would like to say the staff make the best coffee.
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Review from Catharine A (Daughter of Resident) published on 27 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Foxholes is a wonderful place and it has been extremely heartening to see my mother looked after so well here.
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Review from Carrie L (Friend of Resident) published on 27 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came to Foxholes I find all the staff very friendly and helpful. The whole building inside and out is lovely and clean with all security very secure. I would recommend this home to anyone of needing full care.
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Foxholes Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.966 for Foxholes Care Home is calculated as follows: ( (231 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 238 Ratings = 4.966
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.909 Points relating to the number of positive Reviews for Foxholes Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 20 Positive Reviews ÷ 22 = 0.909
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Usha

Usha Gandecha

Job Title: Owner & Manager Joined: 1999

With over 40 years of experience as a pharmacist, I dedicated my career to serving and supporting the local community of Hitchin. As the founder and former owner of Cross Chemist Pharmacy on Redhill Road, I built a trusted business that became a cornerstone for local health and well-being.


In recent years, I shifted my focus to the care sector, fully committing my expertise and passion to managing both Sloe Hill and Foxholes Care Homes. My approach is hands-on, ensuring I am a constant and active presence across both homes. I take pride in fostering environments where residents feel safe, respected, and supported, bringing my deep understanding of healthcare and community spirit into everything I do. I am dedicated to creating homes that offer compassionate, high-quality care and maintain a personal connection with both residents and staff.

Suzie

Suzie Strange

Job Title: Deputy Manager Joined: 2017

I have worked at Foxholes since March 2017 as the Deputy Manager but have worked in the care industry since 1997.

I am responsible for the day-to-day running of the home, overseeing the care side of life, and supporting staff training. I have a passion for End-of-Life Care and Moving and Handling, ensuring that we promote our residents’ independence in regard to their mobility as and where practicable and ensuring that our staff is trained to maintain their own and our resident’s safety.

I love working at Foxholes as it is more than just a business; it’s a family. We realise that no two people are the same and strive to ensure that residents have individually tailored care plans, often going above and beyond to ensure that everyone enjoys their time at Foxholes, no matter how long their stay.

Georgina

Georgina

Job Title: Care Manager Joined: 2023

I joined Foxholes in early 2023 and since then have been promoted from Team Leader to Care Manager.


I'm currently working towards a Level 5 qualification in Care Leadership and Management, a step that reflects my commitment to personal and professional growth while delivering exceptional care.


My journey in the care industry started early when I cared for my grandmother. This experience, combined with my apprenticeship and the founding of a community-focused company, shaped me into the compassionate and driven person I am today. Though I’m relatively new to the care home environment, I’ve quickly embraced the role, focusing on building strong relationships with residents and their families. My mission is simple: to ensure every resident receives the same love and care I gave my grandmother.

Billie-Jean

Billie-Jean

Job Title: Receptionist Joined: 2024

Billie-Jean is the welcoming face of Foxholes Care Home, managing our front desk from 9 am to 5:30 pm, Monday to Friday. She warmly greets residents, families, and visitors, making everyone feel at home. She is always engaged in the life of Foxholes, from greeting guests to helping with events like our weekly Gentlemen’s Lunch. When you call to enquire about staying at Foxholes, Billie-Jean will take the time to understand your needs, provide helpful step-by-step information, and happily assist you in booking a visit to see what we have to offer.

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