Foxholes Care Home

Foxholes, Pirton Road, Hitchin SG5 2EN
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9.7 84 Reviews
  • Foxholes Care Home, Hitchin
Foxholes Care Home is a comfortable and spacious care home located in scenic surroundings. It offers a wide range of care expertise that includes long-term residential care with rooms for couples to live independently, respite and convalescent packages, and palliative care.

En-suite rooms, stunning views, suites for couples, and relaxing interiors combine with an in-house activities programme, to ensure residents feel both at home and entertained. A bistro is also on-site to entertain guests, and gardens are popular for their wildlife.

A pet-friendly approach is also taken; the home currently has seven house cats and one dog.

Foxholes has benefitted from significant investment and a year of refurbishment, reopening to offer the very best in modern care standards and a satisfying living environment. The home is constantly undergoing improvements to make it a luxurious place for residents.

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Care Provided by Foxholes Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 110 Service Users
  • Privately Owned
  • Care Offered
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Usha Gandecha (Home Manager)
  • Admission Criteria
    • assessment based
    • Ages 65+
  • Room Information
    • Single Rooms (92)
    • Couples/Companion Rooms (9)
    • Single Rooms with ensuite Wet Room (92)
    • Couples/Companion Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2024
    • Number of floors: 4

Funding & Fees Guide for Foxholes Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,480

  • Our fee's are determined based on assessment. Please get in touch for more information.
  • (these prices are only a guideline, please contact Foxholes Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24/7


  • Parking

  • Spacious parking for visitors close to the front entrance. Wheelchair friendly.


Foxholes Care Home Reviews (84)

Total of 84, showing 41-60
9.7

Foxholes Care Home has a Review Score of 9.7 (9.739) out of 10, based on 17 reviews in the last 2 years. Over all time Foxholes Care Home has 84 reviews.

Overall Experience

  • 74
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Date Published

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Review from Colin S (Brother-in-law of Resident) published on 14 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My brother in law spent a few weeks in this, what I would describe as, a very poor quality of care. There was an extreme shortage of staff on his floor. The first day I visited him at 11.30 am I was told he was still in bed, the carer said he was having one of those days - if he was asked to get up
he would. It was, I believe, the carer that was having one of those days, after that event if I was there and she was on duty I watched her movements and I think she is not cut out for caring and this should have been noticed by her team leader. I visited several mornings at about 10.30 ish, not once in that time had he been bathed. I found this totally unacceptable and only once in the time I was there did anyone decide to give him a shower. I can only comment on a carer on the lower ground. I hope it is not widespread. The home is new and therefore looks very nice however it is more important that the care is of a good standard, sadly in the case of my relative his care was of a very poor standard.

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Review from B D (Sister of Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only rate everything as excellent, because that's how I see everything here.
I visit weekly and often sit in activities with residents. We enjoy this and always have a good laugh and to see that, makes my day. To leave them all happy says it all. Well done to all who work there, always greeted
with a smile.

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Review from Daphne C (Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed at Foxholes to be near my family after being really ill in hospital in Weston Super Mare. I weighed 5 1/2 stone when I arrived and managed to gain 7lb in weight during my 3 weeks stay. My stay really helped me recover from a near death experience.

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Review from John C (Son-in-law of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxholes is always providing good communication with residents and with their families. Foxholes is always striving to find alternatives to give residents new challenges, activities and chances to interact socially. Foxholes puts on frequent social events for residents and families to enjoy together.
The Management structure is excellent whereby floor managers know the detail aspects of the resident's condition and communicates regularly, and immediately when required, with the nearest family to alert them to current issues. Senior management always available to back up staff and reassure family. No issues are allowed to not be quickly resolved. The whole environment of Foxholes gives us reassurance from facilities, staff and management of a caring and safe place for a vulnerable elderly family member, giving peace of mind to the whole extended family.

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Review from Jan T (Daughter of Resident) published on 27 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone at Foxholes is caring and considerate, nothing is too much trouble. My mother has received excellent care, particularly from the team leaders, who will always ring to keep me informed. There are a range of activities available throughout the year but at Christmas a huge effort is placed on
making Foxholes an exciting and lovely place to enjoy the festive season.
As I live a long distance away from Foxholes, I know that I can ring or email at any time and get a fast response.

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Review from Andy B (Son-in-law of Resident) published on 23 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has been diagnosed with dementia and the family wanted him to be closer to us. We visited residential care homes in the area. From the first meeting and ever since our Father moved into Foxholes. We have been impressed with the owners and every member of staff. The attention to detail, from
the decor throughout to the attitude of the staff, towards my father and our family members who visit has been exceptional. Compassion and individual care was imperative to us and Foxholes certainly tick every box.


Any questions have been dealt with very quickly and it is clearly evident to us that the needs of the residents and ensuring they are as settled as possible is key to Foxholes care culture.


It even brings a smile to our faces when our father constantly refers to Foxholes as the best hotel he has ever stayed in!!
A massive thank you to the family who run Foxholes. Your home and facilities have given our family a real peace of mind that our father is in such good hands.


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Review from Joseph B (Son of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in Foxholes Care Home In Hitchin, and I am pleased to say the care she is receiving is excellent. The staff are friendly and caring, and my 90-year-old mum receives visits from a nurse and a doctor. I am really pleased with our choice of care home. The food is good. I would not mind eating
there myself.

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Review from Phyllis A (Daughter of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful fireworks event! Such a lovely family atmosphere. The staff were so calm and cheerful and helpful, it was an absolute pleasure to attend. Mum really enjoyed the event too. Before she was unable to live independently, we would have a family fireworks party at Mum's house. We were apprehensive
about attending a different fireworks event but we should not have worried. Foxholes Care Home created and friendly family event that we all thoroughly enjoyed.

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Review from Jean B (Daughter-in-law of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of Foxholes was that I was in a hotel, not a care home. However, I have never stayed in a hotel with an ice cream machine for residents and visitors! Foxholes is very tastefully decorated and my Mother-in-Law has a lovely room, with an en-suite bathroom, overlooking fields with horses.
She loves her room.
The meals are good and well presented. The staff I have encountered are friendly and accommodating. My Mother-in-Law has been treated with great kindness and is well looked after. It is the next best thing to independent living. We held my Mother-in-Law's 90th birthday party at Foxholes. Staff provided a bar service and buffet for 30+ family members.

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Review from Susan C (Daughter of Resident) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been very satisfied with my mother's care. The staff are very kind, caring and nothing seems to be too much trouble.

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Review from Susan F (Daughter of Resident) published on 29 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last two weeks of her life at Foxholes Care Home, having come directly from hospital where there was no more the hospital could do for her. My mother was treated with the utmost respect and dignity throughout her short stay. The nurses and carers who attended to my mother during
this sad time were, to my mind, very caring and understanding of her needs and wishes. I stayed with my mother through to her last breath on the day she passed away and I was comforted by both the nurse who attended to my mother and the carers who were assisting. This was the saddest time of my life and I felt that all of the Foxholes staff helped me and my father through this very traumatic time.

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Review from C M (Son of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a great experience as I did not know what to expect, but my questions were all answered after my stay. The staff were all very helpful, professional, and anything I required was never refused or elongated. I felt part of a family. It was a great stay, and I would stay there again if I had to.

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Review from Sarah B (Daughter-in-law of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxholes is extremely friendly and professional. Our welcome by the team leader was fantastic. My mother-in-law feels very welcome and relaxed. Looking forward to my permanent stay here.

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Review from Bruce (Nephew of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

BBQ for friends, relatives and residents. Very enjoyable, good food, wine cup and piano/singers entertainment. Son had a tour of fire engines. Other charity events.

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Review from Sheila (Daughter of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended the summer BBQ which was excellent. There was a wide variety of meat freshly cooked as well as vegetarian options. Staff made sure everyone was served with food. The atmosphere was lively with music, balloons and a bouncy castle for the children and a fire engine to explore. Every effort
was made to create a fun summer event for residents and their families.

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Review from Jean J (Partner of Resident) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been in Foxholes since November 2015 because he is unable to weight bear so cannot stand. I was unable to look after him at home properly and so we decided a care home was the best option. Having carefully looked at convenient homes in the area we decided that Foxholes was the best option.
In the 6 months that he has been in here we are very satisfied. The care is of a high level, the staff are competent and very caring (also very patient) to both work my partner and myself, which as we are both in our 80s is very important.

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Review from Anji A (Daughter of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended summer fayre with children and parent. The food was lovely, children enjoyed the activities.

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Review from M D (Resident) assisted by family/friend published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place to be in, lovely surroundings, very good food, catering for special requirements.

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Review from Sue (Daughter of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The family has had a difficult 10 months, following mum's stroke last summer. The care home has really helped us through a roller-coaster ride and now we are in a more stable situation. The staff are very caring and respectful, the home is very clean and offers lots of choices from 'where to eat' to
'what to do'.
I live abroad and receive frequent email updates which allow me to be a part of the decision-making process, regarding mum's care. The management are very receptive and always welcome comments and suggestions. The overall support to both parents has been fantastic.

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Review from Tanya W (Daughter of Resident) published on 15 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care offered by the Foxholes team is utterly outstanding . They have been caring for my father with dedication, compassion and have shown him love and warmth. Dad recently spent a short time in hospital, when staff from Foxholes visited him in hospital, his face lit up. When he returned from
hospital he was made to feel very welcome and he was so pleased to be back in this loving and caring environment .
The care and support offered is also extended to family and friends. We are able to visit any time, any day and there is always a welcome smile and a cup of tea!


The facilities are modern and well thought out ensuring that the care home feels like a home from home.


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Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for Foxholes Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Foxholes Care Home is calculated as follows: ( (197 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 203 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.773 Points relating to the number of positive Reviews for Foxholes Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 17 Positive Reviews ÷ 22 = 0.773

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Usha

Usha Gandecha

Job Title: Owner & Manager

Joined: 1999

With over 40 years of experience as a pharmacist, I dedicated my career to serving and supporting the local community of Hitchin. As the founder and former owner of Cross Chemist Pharmacy on Redhill Road, I built a trusted business that became a cornerstone for local health and well-being.


In recent years, I shifted my focus to the care sector, fully committing my expertise and passion to managing both Sloe Hill and Foxholes Care Homes. My approach is hands-on, ensuring I am a constant and active presence across both homes. I take pride in fostering environments where residents feel safe, respected, and supported, bringing my deep understanding of healthcare and community spirit into everything I do. I am dedicated to creating homes that offer compassionate, high-quality care and maintain a personal connection with both residents and staff.


Suzie

Suzie Strange

Job Title: Deputy Manager

Joined: 2017

I have worked at Foxholes since March 2017 as the Deputy Manager but have worked in the care industry since 1997.

I am responsible for the day-to-day running of the home, overseeing the care side of life, and supporting staff training. I have a passion for End-of-Life Care and Moving and Handling, ensuring that we promote our residents’ independence in regard to their mobility as and where practicable and ensuring that our staff is trained to maintain their own and our resident’s safety.

I love working at Foxholes as it is more than just a business; it’s a family. We realise that no two people are the same and strive to ensure that residents have individually tailored care plans, often going above and beyond to ensure that everyone enjoys their time at Foxholes, no matter how long their stay.


Georgina

Georgina

Job Title: Care Manager

Joined: 2023

I joined Foxholes in early 2023 and since then have been promoted from Team Leader to Care Manager.


I'm currently working towards a Level 5 qualification in Care Leadership and Management, a step that reflects my commitment to personal and professional growth while delivering exceptional care.


My journey in the care industry started early when I cared for my grandmother. This experience, combined with my apprenticeship and the founding of a community-focused company, shaped me into the compassionate and driven person I am today. Though I’m relatively new to the care home environment, I’ve quickly embraced the role, focusing on building strong relationships with residents and their families. My mission is simple: to ensure every resident receives the same love and care I gave my grandmother.


Billie-Jean

Billie-Jean

Job Title: Receptionist

Joined: 2024

Billie-Jean is the welcoming face of Foxholes Care Home, managing our front desk from 9 am to 5:30 pm, Monday to Friday. She warmly greets residents, families, and visitors, making everyone feel at home. She is always engaged in the life of Foxholes, from greeting guests to helping with events like our weekly Gentlemen’s Lunch. When you call to enquire about staying at Foxholes, Billie-Jean will take the time to understand your needs, provide helpful step-by-step information, and happily assist you in booking a visit to see what we have to offer.