Foxholes Care Home

Foxholes, Pirton Road, Hitchin SG5 2EN
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10 94 Reviews
  • Foxholes Care Home, Hitchin
Foxholes Care Home is a comfortable and spacious care home located in scenic surroundings. It offers a wide range of care expertise that includes long-term residential care with rooms for couples to live independently, respite and convalescent packages, and palliative care.

En-suite rooms, stunning views, suites for couples, and relaxing interiors combine with an in-house activities programme, to ensure residents feel both at home and entertained. A bistro is also on-site to entertain guests, and gardens are popular for their wildlife.

A pet-friendly approach is also taken; the home currently has seven house cats and one dog.

Foxholes has benefitted from significant investment and a year of refurbishment, reopening to offer the very best in modern care standards and a satisfying living environment. The home is constantly undergoing improvements to make it a luxurious place for residents.
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Care Provided by Foxholes Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1535

Our fee's are determined based on assessment. Please get in touch for more information.

These prices are only a guideline, please contact Foxholes Care Home to find out the exact price for your requirements.

Contact Foxholes Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Foxholes Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Usha Gandecha (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (92)
  • Couples/Companion Rooms (9)
  • Single Rooms with Ensuite Wet Room (92)
  • Couples/Companion Rooms with Ensuite Wet Room (9)

Visiting

  • 24/7

Parking

  • Spacious parking for visitors close to the front entrance. Wheelchair friendly.

Foxholes Care Home Reviews (94)

10

Foxholes Care Home has a Review Score of 10 (9.972) out of 10, based on 24 reviews in the last 2 years.
Over all time Foxholes Care Home has 94 reviews.

Overall Experience
  • 83
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Date Published
  • 94
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  • 12
  • 24
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Reviewer Connection to Foxholes Care Home
  • 45
  • 14
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  • 1
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Total of 94, showing 41-60
Review from Christine M (Wife of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband aged 67 came to Foxholes as I needed respite. He has a brain tumour. He is now a permanent resident approaching final weeks of life. His care has been first class in every way. Staff are knowledgeable caring, respectful and respond with sensitivity to every request. Links with GP's and the
local hospice provide comprehensive support. The facilities are of hotel quality being clean, comfortable and of a high standard. Management are attentive and genuinely concerned for the welfare, not only of their residents but of their families. A first-class care home of the highest order.
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Review from Phil M (Son of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Foxholes really is a special place. Fantastic facilities, comfortable surroundings and really a home from home for my dad. Above all though, the care from the team is second to none. I would highly recommend this care home to anyone who wants a special person in their life receive the care they deserve.
Cannot speak highly enough!
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Review from Christine P (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived in Foxholes for three and a half years. We feel she has been well cared for. The staff have treated her as an individual and maintained their kindness and sense of humour even when she was being very difficult.
Foxholes has a relaxed, friendly atmosphere. There is plenty of space
and large, attractive communal areas inside and a very large, accessible garden outside. Visitors are always welcomed at any time of day and there are plenty of activities throughout the week.
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Review from Andrew I (Son of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother broke her wrist and needed respite care. A full assessment of Mum's needs was taken and the assessor agreed that my Mum could be admitted that afternoon. The care she had was nothing short of excellent. Management (owners) were on hand every day and all care staff showed kindness, care, respect
and consideration to my Mum. The food was akin to a high-class restaurant, varied and plentiful. The room was large, comfortable and beautifully furnished. Public rooms were similar to a 4/5 star hotel - very comfortable and welcoming. The atmosphere was inclusive and family friendly. Overall - a great experience.
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Review from K I (Daughter-in-law of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After having a fall at home, my Mother-in-law needed respite care and Foxholes Residential Care Home was able to meet her needs. It is a family owned business and the family are very much involved in the daily running of the business. The staff there are very loyal and sensitive to the needs of the
residents they care for. I would recommend this care home to friends and family.
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Review from J. A C (Daughter of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is 97, she has Alzheimer's and it takes the form of major challenging behaviour she argues black and white and is totally negative and she is subject to aggressive displays of behaviour and bangs her stick when she thinks she's not getting what she wants. I am treated like a servant. The staff
have endless patience and understanding and I know she is in a safe place.
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Review from J D (Daughter of Resident) published on 25 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel satisfied that mum couldn't be in a better place.
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Review from Colin S (Friend of Resident) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a visitor so cannot comment on the medical care. However, I consider this is one of the best care homes I have visited.
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Review from Joan C (Niece of Resident) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited Foxholes to see my uncle who is there for a break. I was very impressed, from the time I telephoned to arrange the visit, until I left the property. The place was very clean and tidy and all the staff were very helpful and polite. I had lunch with my uncle which was served in one of the lounges
and very nicely presented. All the residents that I saw seemed to be very happy and well looked after. There seemed to be plenty of things for the residents to do and very nice gardens to walk in if they are able. I would recommend the place to all my family and friends.
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Review from David W (Son-in-law of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A modern, well-appointed care home with excellent facilities and lovely staff.


Location is rural and pretty. Rooms are spacious and well appointed. Security is very good. Food is pleasant and served in a friendly manner. Price is expensive, but one has to pay to get this standard. Overall, a

good care home.
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Review from Colin S (Brother-in-law of Resident) published on 14 April 2017 Submitted via Website • Report
Overall Experience 2.0 out of 5
My brother in law spent a few weeks in this, what I would describe as, a very poor quality of care. There was an extreme shortage of staff on his floor. The first day I visited him at 11.30 am I was told he was still in bed, the carer said he was having one of those days - if he was asked to get up
he would. It was, I believe, the carer that was having one of those days, after that event if I was there and she was on duty I watched her movements and I think she is not cut out for caring and this should have been noticed by her team leader. I visited several mornings at about 10.30 ish, not once in that time had he been bathed. I found this totally unacceptable and only once in the time I was there did anyone decide to give him a shower. I can only comment on a carer on the lower ground. I hope it is not widespread. The home is new and therefore looks very nice however it is more important that the care is of a good standard, sadly in the case of my relative his care was of a very poor standard.
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Review from B D (Sister of Resident) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only rate everything as excellent, because that's how I see everything here.
I visit weekly and often sit in activities with residents. We enjoy this and always have a good laugh and to see that, makes my day. To leave them all happy says it all. Well done to all who work there, always greeted
with a smile.
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Review from Daphne C (Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed at Foxholes to be near my family after being really ill in hospital in Weston Super Mare. I weighed 5 1/2 stone when I arrived and managed to gain 7lb in weight during my 3 weeks stay. My stay really helped me recover from a near death experience.
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Review from John C (Son-in-law of Resident) published on 20 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Foxholes is always providing good communication with residents and with their families. Foxholes is always striving to find alternatives to give residents new challenges, activities and chances to interact socially. Foxholes puts on frequent social events for residents and families to enjoy together.
The Management structure is excellent whereby floor managers know the detail aspects of the resident's condition and communicates regularly, and immediately when required, with the nearest family to alert them to current issues. Senior management always available to back up staff and reassure family. No issues are allowed to not be quickly resolved. The whole environment of Foxholes gives us reassurance from facilities, staff and management of a caring and safe place for a vulnerable elderly family member, giving peace of mind to the whole extended family.
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Review from Jan T (Daughter of Resident) published on 27 January 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Everyone at Foxholes is caring and considerate, nothing is too much trouble. My mother has received excellent care, particularly from the team leaders, who will always ring to keep me informed. There are a range of activities available throughout the year but at Christmas a huge effort is placed on
making Foxholes an exciting and lovely place to enjoy the festive season.
As I live a long distance away from Foxholes, I know that I can ring or email at any time and get a fast response.
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Review from Andy B (Son-in-law of Resident) published on 23 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father has been diagnosed with dementia and the family wanted him to be closer to us. We visited residential care homes in the area. From the first meeting and ever since our Father moved into Foxholes. We have been impressed with the owners and every member of staff. The attention to detail, from
the decor throughout to the attitude of the staff, towards my father and our family members who visit has been exceptional. Compassion and individual care was imperative to us and Foxholes certainly tick every box.


Any questions have been dealt with very quickly and it is clearly evident to us that the needs of the residents and ensuring they are as settled as possible is key to Foxholes care culture.


It even brings a smile to our faces when our father constantly refers to Foxholes as the best hotel he has ever stayed in!!
A massive thank you to the family who run Foxholes. Your home and facilities have given our family a real peace of mind that our father is in such good hands.

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Review from Joseph B (Son of Resident) published on 22 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is in Foxholes Care Home In Hitchin, and I am pleased to say the care she is receiving is excellent. The staff are friendly and caring, and my 90-year-old mum receives visits from a nurse and a doctor. I am really pleased with our choice of care home. The food is good. I would not mind eating
there myself.
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Review from Phyllis A (Daughter of Resident) published on 13 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful fireworks event! Such a lovely family atmosphere. The staff were so calm and cheerful and helpful, it was an absolute pleasure to attend. Mum really enjoyed the event too. Before she was unable to live independently, we would have a family fireworks party at Mum's house. We were apprehensive
about attending a different fireworks event but we should not have worried. Foxholes Care Home created and friendly family event that we all thoroughly enjoyed.
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Review from Jean B (Daughter-in-law of Resident) published on 1 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first impression of Foxholes was that I was in a hotel, not a care home. However, I have never stayed in a hotel with an ice cream machine for residents and visitors! Foxholes is very tastefully decorated and my Mother-in-Law has a lovely room, with an en-suite bathroom, overlooking fields with horses.
She loves her room.
The meals are good and well presented. The staff I have encountered are friendly and accommodating. My Mother-in-Law has been treated with great kindness and is well looked after. It is the next best thing to independent living. We held my Mother-in-Law's 90th birthday party at Foxholes. Staff provided a bar service and buffet for 30+ family members.
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Review from Susan C (Daughter of Resident) published on 23 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always been very satisfied with my mother's care. The staff are very kind, caring and nothing seems to be too much trouble.
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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Foxholes Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.972 for Foxholes Care Home is calculated as follows: ( (279 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 286 Ratings = 4.972
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Foxholes Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Usha

Usha Gandecha

Job Title: Owner & Manager Joined: 1999

With over 40 years of experience as a pharmacist, I dedicated my career to serving and supporting the local community of Hitchin. As the founder and former owner of Cross Chemist Pharmacy on Redhill Road, I built a trusted business that became a cornerstone for local health and well-being.


In recent years, I shifted my focus to the care sector, fully committing my expertise and passion to managing both Sloe Hill and Foxholes Care Homes. My approach is hands-on, ensuring I am a constant and active presence across both homes. I take pride in fostering environments where residents feel safe, respected, and supported, bringing my deep understanding of healthcare and community spirit into everything I do. I am dedicated to creating homes that offer compassionate, high-quality care and maintain a personal connection with both residents and staff.

Suzie

Suzie Strange

Job Title: Deputy Manager Joined: 2017

I have worked at Foxholes since March 2017 as the Deputy Manager but have worked in the care industry since 1997.

I am responsible for the day-to-day running of the home, overseeing the care side of life, and supporting staff training. I have a passion for End-of-Life Care and Moving and Handling, ensuring that we promote our residents’ independence in regard to their mobility as and where practicable and ensuring that our staff is trained to maintain their own and our resident’s safety.

I love working at Foxholes as it is more than just a business; it’s a family. We realise that no two people are the same and strive to ensure that residents have individually tailored care plans, often going above and beyond to ensure that everyone enjoys their time at Foxholes, no matter how long their stay.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Foxholes Care Home to verify any information. View our terms and conditions. Foxholes Care Home has an Enhanced Service - more info.