Foxholes Care Home

Foxholes, Pirton Road, Hitchin SG5 2EN
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9.8 86 Reviews
  • Foxholes Care Home, Hitchin
Foxholes Care Home is a comfortable and spacious care home located in scenic surroundings. It offers a wide range of care expertise that includes long-term residential care with rooms for couples to live independently, respite and convalescent packages, and palliative care.

En-suite rooms, stunning views, suites for couples, and relaxing interiors combine with an in-house activities programme, to ensure residents feel both at home and entertained. A bistro is also on-site to entertain guests, and gardens are popular for their wildlife.

A pet-friendly approach is also taken; the home currently has seven house cats and one dog.

Foxholes has benefitted from significant investment and a year of refurbishment, reopening to offer the very best in modern care standards and a satisfying living environment. The home is constantly undergoing improvements to make it a luxurious place for residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1480

Our fee's are determined based on assessment. Please get in touch for more information.

These prices are only a guideline, please contact Foxholes Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Usha Gandecha (Home Manager)

Local Authority / Social Services

Admission Criteria

  • assessment based
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (92)
  • Couples/Companion Rooms (9)
  • Single Rooms with ensuite Wet Room (92)
  • Couples/Companion Rooms with ensuite Wet Room (9)

Visiting

  • 24/7

Parking

  • Spacious parking for visitors close to the front entrance. Wheelchair friendly.

Foxholes Care Home Reviews (86)

Total of 86, showing 61-80
9.8

Foxholes Care Home has a Review Score of 9.8 (9.785) out of 10, based on 18 reviews in the last 2 years. Over all time Foxholes Care Home has 86 reviews.

Overall Experience

  • 76
  • 9
  • 0
  • 1
  • 0

Date Published

86
5
10
18
68

Review from Sue (Daughter of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The family has had a difficult 10 months, following mum's stroke last summer. The care home has really helped us through a roller-coaster ride and now we are in a more stable situation. The staff are very caring and respectful, the home is very clean and offers lots of choices from 'where to eat' to
'what to do'.
I live abroad and receive frequent email updates which allow me to be a part of the decision-making process, regarding mum's care. The management are very receptive and always welcome comments and suggestions. The overall support to both parents has been fantastic.

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Review from Tanya W (Daughter of Resident) published on 15 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care offered by the Foxholes team is utterly outstanding . They have been caring for my father with dedication, compassion and have shown him love and warmth. Dad recently spent a short time in hospital, when staff from Foxholes visited him in hospital, his face lit up. When he returned from
hospital he was made to feel very welcome and he was so pleased to be back in this loving and caring environment .
The care and support offered is also extended to family and friends. We are able to visit any time, any day and there is always a welcome smile and a cup of tea!


The facilities are modern and well thought out ensuring that the care home feels like a home from home.

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Review from Alison (Daughter of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and co-operative, despite teething problems linked to dad's needs all was sorted in a professional manner. The accommodation is modern and clean. Activities take place on one level, which can be a problem if dad hasn't been informed or hasn't been coaxed into attending. However,
there is a timetable that is given weekly.

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Review from Lisa B (Niece of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, warm atmosphere, everyone is very accommodating.

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Review from C P (Daughter of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home for mum to stay. Very welcoming to residents and family. All staff very helpful and caring. My only issue is not enough activities and interaction with others. Although this isn't a big issue, just something I have observed. I would highly recommend Foxholes.

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Review from L P (Daughter of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy generally but feel there could be more interaction with the residents.

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Review from D R (Niece of Resident) assisted by family/friend published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and welcoming.

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Review from David G (Relative of Resident) published on 30 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home all round.

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Review from Mary T (Friend of Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited a friend recently who has been nursed there after a very bad stroke which my local hospital had expected to be fatal. Though paralysed on the left side under Foxholes care she has regained her speech and can communicate well with friends. I had lunch at Foxholes and was impressed by its quality.

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Review from Hazel P (Relative of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greeted well by staff. Godson seemed happy. Given coffee and sat and chatted with him. The day room and conservatory were lovely bright and airy.

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Review from D R (Daughter of Resident) published on 4 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has not been at Foxholes Care Home for very long from our first viewing of the home we had the perfect feeling of warmth, friendliness and geniality. We both knew this home was the home since our mum has arrived and until this day all her needs have been met. Nothing is too much trouble from
all the staff and management, they are a team. The facilities programmes they run, care, cleanliness, food, everything is faultless. It is like a five star hotel. The most important factor is our mum is very happy.

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Review from David (Son of Resident) published on 4 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been at Foxholes for ten weeks and is much more relaxed and content than when she was living at home. We have found the staff excellent, always helpful and aware of my mother's needs. The environment is outstanding with spacious rooms and common areas.

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Review from Donald (Guardian of Resident) published on 4 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the building is one to be a good example to other care homes. It really is a nice atmosphere to be in.

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Review from Mrs B (Wife of Resident) published on 4 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been living in Foxholes for over two years. We enjoy coming to Foxholes to visit, the public areas and rooms are delightful. The staff are very friendly, professional and welcoming. I am very happy with the care my husband receives and wouldn't hesitate to recommend this recommend this
1st class home.

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Review from Janice W (Friend of Resident) published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always have a good welcome and provided with cups of tea. All staff are very friendly and helpful.

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Review from Wendy B (Wife of Resident) published on 12 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff that have dealt with my husband seem very "on the ball" and caring. He very much enjoys his stays and is always happy to come for respite.

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Review from Debra O (Daughter of Resident) published on 12 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely calm environment. All staff have been really helpful and lovely. Good food choices. Highly recommended can come in whenever we like. Brilliant.

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Review from F S (Wife of Resident) published on 30 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every aspect at Foxholes Care Home is superb. Gone are the feelings of a care home, it feels more like a hotel. Qualified staff has looked after all my husbands needs and more. I could not recommend Foxholes Care Home enough.

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Review from Sue C (Daughter of Resident) published on 18 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just become a new resident. She was vulnerable and saddened realising this was perhaps a permanent move in her very latter years. She has always been fiercely independent. As a family we so appreciated the excellent care and support he received from the staff at Foxholes Care Home. The
gentleness, compassion and professionalism was exemplary.

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Review from Judith C (Friend of Resident) published on 13 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very good, very helpful. A joy to visit

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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Foxholes Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Foxholes Care Home is calculated as follows: ( (209 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 215 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.818 Points relating to the number of positive Reviews for Foxholes Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 18 Positive Reviews ÷ 22 = 0.818

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (4)

Usha

Usha Gandecha

Job Title: Owner & Manager

Joined: 1999

With over 40 years of experience as a pharmacist, I dedicated my career to serving and supporting the local community of Hitchin. As the founder and former owner of Cross Chemist Pharmacy on Redhill Road, I built a trusted business that became a cornerstone for local health and well-being.


In recent years, I shifted my focus to the care sector, fully committing my expertise and passion to managing both Sloe Hill and Foxholes Care Homes. My approach is hands-on, ensuring I am a constant and active presence across both homes. I take pride in fostering environments where residents feel safe, respected, and supported, bringing my deep understanding of healthcare and community spirit into everything I do. I am dedicated to creating homes that offer compassionate, high-quality care and maintain a personal connection with both residents and staff.

Suzie

Suzie Strange

Job Title: Deputy Manager

Joined: 2017

I have worked at Foxholes since March 2017 as the Deputy Manager but have worked in the care industry since 1997.

I am responsible for the day-to-day running of the home, overseeing the care side of life, and supporting staff training. I have a passion for End-of-Life Care and Moving and Handling, ensuring that we promote our residents’ independence in regard to their mobility as and where practicable and ensuring that our staff is trained to maintain their own and our resident’s safety.

I love working at Foxholes as it is more than just a business; it’s a family. We realise that no two people are the same and strive to ensure that residents have individually tailored care plans, often going above and beyond to ensure that everyone enjoys their time at Foxholes, no matter how long their stay.

Georgina

Georgina

Job Title: Care Manager

Joined: 2023

I joined Foxholes in early 2023 and since then have been promoted from Team Leader to Care Manager.


I'm currently working towards a Level 5 qualification in Care Leadership and Management, a step that reflects my commitment to personal and professional growth while delivering exceptional care.


My journey in the care industry started early when I cared for my grandmother. This experience, combined with my apprenticeship and the founding of a community-focused company, shaped me into the compassionate and driven person I am today. Though I’m relatively new to the care home environment, I’ve quickly embraced the role, focusing on building strong relationships with residents and their families. My mission is simple: to ensure every resident receives the same love and care I gave my grandmother.

Billie-Jean

Billie-Jean

Job Title: Receptionist

Joined: 2024

Billie-Jean is the welcoming face of Foxholes Care Home, managing our front desk from 9 am to 5:30 pm, Monday to Friday. She warmly greets residents, families, and visitors, making everyone feel at home. She is always engaged in the life of Foxholes, from greeting guests to helping with events like our weekly Gentlemen’s Lunch. When you call to enquire about staying at Foxholes, Billie-Jean will take the time to understand your needs, provide helpful step-by-step information, and happily assist you in booking a visit to see what we have to offer.

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