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Hill House Care Home

Elstree Hill South, Elstree, Borehamwood, Hertfordshire WD6 3DE
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Hill House is outstanding and staff are warm, friendly and very accommodatingTracy W(Daughter of Resident/Service User)
Hill House Care Home, Borehamwood
carers showed genuine empathy and concern about my father which means so muchChristine R(Daughter of Resident/Service User)
Hill House Care Home, Borehamwood
I love that the activities consist of educational sessions, fun moments and of course, there's musicA M(Friend of Resident/Service User)
Hill House Care Home, Borehamwood

Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of...  

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Care Provided by Hill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500N/A
Nursing CareFrom £1,650From £1,700

Pricing is subject to an assessment of care needs and the room chosen.

Contact Hill House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Tanja Allan (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Visiting

  • The home is open to admissions. The home is open to everyone. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.

Parking

  • The home has plenty of parking.

Hill House Care Home Reviews (178)

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9.7

Hill House Care Home has a Review Score of 9.7 (9.724) out of 10, based on 34 reviews in the last 2 years. Over all time Hill House Care Home has 178 reviews.

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Showing 178 reviews matching selected criteria
Review from S H (Resident / Service User) published on 17 October 2017 Submitted via Postal Card
Overall Experience

Everything is very good. Better than my previous home where I was evicted due to having no sufficient funds. The management is very helpful.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. I hope that you will be very happy at Hill House.

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Review from Larry R (Son of Resident) published on 22 August 2017 Submitted via Postal Card
Overall Experience
My father has been a resident of Hill House for almost 3 months now, during that time the staff have worked hard to help him settle in.

It is particularly reassuring to have nursing care 24/7 and the nursing staff have been excellent - diligent and professional.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. It is lovely to know that your father has settled and you must have peace of mind knowing that he is looked after well.

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Review from Josephine P (Resident / Service User) published on 12 July 2017 Submitted via Postal Card
Overall Experience

I have been in many a hospital and I have never come across such a clean and such a wonderful place to spend the rest of my time of life I have left. I am so happy and have no fear of being alone.

Reply from Jayne Duck, Customer Services Administator at Hill House Care Home

Thank you for your review. I'm so pleased to hear that you are so happy in our care and I'm sure that you will have made new friends with both the staff and the residents.

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Review from Peggy R (Resident / Service User) published on 20 June 2017 Submitted via Postal Card
Overall Experience

The carers should be highly praised. They went to Watford with me and looked after me. They gave excellent care and all are very much appreciated.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our carers and will share your comments with the home’s manager.

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Review from D H (Resident / Service User) published on 19 June 2017 Submitted via Postal Card
Overall Experience

I have been looked after very well. Staff are very caring, dedicated and very helpful. I recommend this home to anyone. No trouble I have seen, and liability. I have been looked after very well. I have never seen any trouble at all.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. So glad to hear that you have been looked after very well.

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Review from Jenny L (Daughter of Resident) published on 19 June 2017 Submitted via Postal Card
Overall Experience

The staff are 1st class, very helpful and understanding, putting the residents first. Always willing to speak with family members and keeping them up to date. This is always with a smile. Keep up the good work, staff on the 1st floor North.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. It is lovely hear that there is always a smile and nothing is too much trouble.

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Review from C C (Daughter of Resident) published on 19 June 2017 Submitted via Postal Card
Overall Experience

Staff are always very friendly and helpful. Arrange a variety of activities to suit all residents. Rooms are clean and residents well looked after. Nice grounds with areas to sit in. All round a very pleasant atmosphere.

Reply from Jayne Duck, Customer services administator at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from K A (Resident / Service User) published on 25 May 2017 Submitted via Postal Card
Overall Experience

I am very happy with the care and treatment I receive, I don't have any complaints.

Reply from Simone Berkeley, Customer Service Advisor at Hill House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

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Review from A W (Resident / Service User) published on 11 May 2017 Submitted via Postal Card
Overall Experience

Excellent experience. Will come back.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. Glad you enjoyed your stay hope to see you again soon. The Bupa Customer Care team.

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Review from M J (Resident / Service User) published on 11 May 2017 Submitted via Postal Card
Overall Experience

I am very satisfied with the care provided. I enjoy many of the activities provided, especially the exercise classes, quizzes, card games and scrabble. The activities coordinator regularly goes out of her way to accommodate the requests of the residents.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. Great to know that you are enjoying the activities at the home, keep up the exercises. The Bupa Customer Care Team.

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Review from Martyn F (Resident / Service User) published on 26 April 2017 Submitted via Postal Card
Overall Experience

The care and the way the residents are treated is excellent. The nurses all excel and go beyond their duties and made my respite easier.

Reply from Emily Wilson, Customer Service Administrator at Hill House Care Home

Thank you for your lovely review regarding Hill House Care Home. I am so pleased that you are happy with the care this home provides, and their staff. We really appreciate your feedback. The Bupa Customer Care Team.

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Review from G G (Daughter of Resident) published on 17 March 2017 Submitted via Postal Card
Overall Experience

Since the care manager has returned we have seen that standards have risen sharply. He has an excellent rapport with the residents which works wonder for their wellbeing and happiness. He is always looking for ways to improve all areas in the home and we hope that he continues with this work. Very happy to have him back as the care manager.

Reply from Emily Wilson, Customer Service Administrator at Hill House Care Home

Thank you for your kind words about the home manager, I will pass on your feedback to him. The Bupa Customer Care Team.

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Review from Ellen R (Resident / Service User) published on 6 July 2016 Submitted via Postal Card
Overall Experience

I made many friends whilst in the care home and had the best of care. The activities were very welcome. I was made to feel very special. Although I have returned home I miss everyone at Hill House. The only downfall was I gained two stone from eating the excellent meals.

Reply from Rachel Elliott, Customer Service Administrator at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from L D (Regular Volunteer) published on 4 July 2016 Submitted via Postal Card
Overall Experience

Lovely to come in and join residents for a cooked breakfast. The activities co-ordinators are bright and friendly, the food is plentiful and good, and the home is very well looked after.

Reply from Emily Wilson, Customer Service Administrator at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Dadi W (Friend of Resident) published on 18 May 2016 Submitted via Postal Card
Overall Experience

My first impression, clean and airy. Lovely greenery outside, pleasant staff.

Reply from Rose Pickering, Customer Service Administrator at Hill House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Susan M (Regular Volunteer) published on 18 May 2016 Submitted via Postal Card
Overall Experience

I would highly recommend this care home. Welcoming, friendly environment. Super clean. Gentleness with staff. Spacious. Beautifully kept gardens.

Reply from Rose Pickering, Customer Service Administrator at Hill House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from J S (Resident / Service User) published on 7 April 2016 Submitted via Postal Card
Overall Experience

Care, kindness and general overall stay- excellent. No complaints.

Reply from Rachel Elliott, Customer Service Administrator at Hill House Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

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Review from J C (Daughter of Resident) published on 24 November 2015 Submitted via Postal Card
Overall Experience

Mum looking very well, comfortable in the knowledge that she is being well cared for. Room is clean and smells nice as is her bathroom - lights left on as requested. My only concern is that her radio is left on, as she enjoys it, as at times I have come in and the radio is off or on a different channel to her classified FM. Staff are friendly and giver clean information, I had a concern over her catheter, but staff were quick to rectify situation.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (1)

  • 31 Jan 2025Recipient: DMP Healthcare

Accreditations

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