Hill House Care Home

Always found staff tried their best in difficult situations. Thank you all!

We have now attended several 'get-togethers' including Xmas staff + residents - business meetings, garden partys and most recently my sisters birthday celebration. All of these occasions have been so well carried-out. The organization 'impressive', the food/refreshments excellent. My sisters recent birthday, I can only describe as 'lovingly done'. Her room decorated with bunting, a lovely little get-together in the lounge, and a most spectacular birthday cake (with candles) freshly baked that morning. I know that because I asked the cook while thanking her. Your staff are all to be congratulated on their friendly/personal attitude to their work. It amazes me that so many, from top management down, all seem to greet my sister by her first name. Great, keep up the good work. That 'work' is so valuable to society.

Excellent staff, always looking after my father and his fly & relatives who visit. The home offers a lot of activities & organise events, which allows my father to stay active & interact with everyone in the house.

Overall, I am happy to be living here and I am happy with the facilities, The carers check on me regularly.

My mother stayed at Hill House for 3 weeks whilst she was recovering from a total knee replacement. She was very comfortable there, it is a clean, welcoming environment, and the staff were very helpful. Tanja, the manager, addressed any concerns we had, and was a pleasure to communicate with throughout my mother's stay. I would have no hesitation in recommending Hill House.

My mum stayed here for approx 6 weeks, and the care has been amazing. I could not fault the care, and the carers were always so happy and helpful and constantly willing to help. The nurses are so friendly and you can tell that they genuinly care. We need to move Mum closer to us, but if I could move Hill House nearer, I would. The facilities could do with improvement, but the care is the most important thing and was excellent.

This is my third visit to Hill House. I find it so relaxing here; everything works here. The staff are excellent, first class—nothing they won't do for you. I also think it's great value for money.

My grandad moved to Hill House 4 weeks ago. He has really enjoyed his time here so far. He has tried a lot of new activities, and the staff have been really welcoming to him. I've seen him enjoy his time with arts and crafts as well as gardening.

I find the staff very friendly and helpful, always smiling and extremely willing.

I have been a resident for four years. It has been taken over recently by DMP Health Care from the previous organisation. Very little has changed other than extra Nurses and Carers being employed. The staff remain excellent as before. My only real complaint is the new Management. Other than a residents/ family meeting some months ago, when they introduced themselves. There has been no further contact. Minutes of that meeting were taken together, including their contact details. Attendees were told that they would receive a copy of the minutes of the meeting, which would be included in a 'Package'. Despite two requests, nothing has been given. When the previous organisation had the home, the manager and his deputy would quite often walk around the home and speak to residents. I am very mobile, being able to move around the home, but I never see the current managers

The entertainment team are very proactive and ensure residents take part. Especially Inga.

My mother has been living at this care home following a stroke that left her unable to walk, and I cannot speak highly enough of the care she has received.

From the moment she arrived, the staff treated her with genuine kindness, patience, and dignity. Adjusting to life after such a life-changing event is incredibly difficult, but the team here made the transition as smooth and reassuring as possible for both my mother and our family. They are consistently attentive, compassionate, and professional, and it is clear that they truly care about the wellbeing of the residents.

The support my mother receives with her mobility and daily needs is handled with great sensitivity and respect. The staff always take the time to ensure she is comfortable, safe, and included in daily life at the home. It is reassuring to know she is surrounded by people who are not only skilled at what they do, but who also treat her as an individual rather than just a resident.

Inga the activities coordinator was fantastic with my grandad! Actively learns how to play games he enjoys and keeps him entertained all day! Rest of the staff seem lovely too - impressed with the service

I have had some previous experiences of care homes and had some anxiety when the family started discussing that my mother in law was in need of additional care and that care homes would be looked at.

But I can not express how staff have supported this move and taken so much stress and worry over the family. My mother in law has not left her own home for several years and the only socialisation was with members of the family.

The staff at the home see to all her needs and have accommodated to her needs to allow a settling in period and have had her out of her room taking part in activities.

It has allowed the family to step back and look after themselves. Whilst also getting to bring back their relationships to just son and daughters.

We can not thank all the staff enough knowing she is getting all the care she needs as well as getting back some semblance of social life

I cant fault Hill house or staff 5*

On my many visits, I have also found the whole staff at Hill House excellent. It's not an easy vacation, and I appreciate their kindness and devotion to all the residents, which helps them in so many ways. Thank you,e Hill House staff.

I cannot speak highly enough of the care my mother in law received at Hill House from the show around until her passing. The management were always on hand and so helpful with any bridges we had to cross. Her nurse was amazing as were the primary carers. She was always treated with dignity and respect often under difficult circumstances. We are so grateful that she was in such safe hands during her last 8 months.

My mother was in Hill House Care Home for the last 8 months of her life, and I cannot speak high enough of the care, attention, and respect that she received from the management to the care, and the respect that was always shown to her sometimes under trying circumstances. I always felt that even at 95 she was extremely safe and secure and this meant everything to me. I would recommend the home without any hesitation to any family facing the same circumstances.

Very generous & hospitable at VE tea.

Hill House has been my home for 15 months. In that time my experience has been excellent. The staff are knowledgeable and extremely caring. Nothing seems to be too much trouble. The facilities in the home are also excellent and there are a multitude of activities available. The medical help is wide-ranging and comprehensive. In short my time here has been extremely positive.