Elstree Hill South, Elstree, Borehamwood WD6 3DE
Hill House offers tailored care plans to support individual requirements for short or long-term needs. Care available includes palliative care, Parkinson’s care, Huntington's care and young physically disabled care.
The listed building has been lovingly converted to achieve professional care and a comfortable lifestyle. Spacious lounge and dining areas are wheelchair accessible and residents have TV and telephone points in their own bedrooms. Large landscaped gardens with mature trees and a peaceful sensory garden can be enjoyed in the warmer months.
Mealtimes are tailored to personal preference, with hot and cold options available throughout the day and night.
Regular outings are among a variety of calendar events that support residents in remaining active, while there are numerous activity sessions supported in-house such as flower arranging, cookery and arts and crafts.
Group: Bupa Care Homes
Person in charge: Ben Domah (General Manager)
Local Authority / Social Services: Hertfordshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users
Registered Care Categories*: Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Parkinson's Disease
Admission Information: Ages 65+.
Single Rooms: 76
Rooms with ensuite WC: 73
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Hill House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 37 Reviews over all time. This Average Rating is also the rating value for Hill House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 26 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.632 for Hill House Care Home is calculated as follows: ( (297 Excellents x 5) + (107 Goods x 4) + (24 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 429 Ratings = 4.632
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 26 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 26 Reviews ÷ 15.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hill House Care Home has a Review Score of 9.6 (9.632) from 37 Reviews
Review submitted from a Postal Card by Shirley A (Wife of Resident) on Monday 23 April 2018. Relates to March 2018.
My husband is staying here to recuperate after a broken leg operation, very caring and attending staff to get him back to good health ready for re-hab.
How likely would you be to recommend Hill House Care Home? Likely
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Stephen Rondel, Customer Adviser at Hill House Care Home responded to this review on 23 Apr 2018:
Thank you for your review, we are happy to hear your husband is enjoying his stay with us and we hope he goes on to make a full recovery.
Review submitted from a Postal Card by B M M (Mother of Resident) on Wednesday 11 April 2018. Relates to March 2018.
Six years of good care and support to my son.
How likely would you be to recommend Hill House Care Home? Neither Unlikely or Likely
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Natalie Krisman, Customer Services Administrator at Hill House Care Home responded to this review on 11 Apr 2018:
Thank you for your review and I'm pleased to hear that you had a positive experience with Bupa's Hill House.
Review submitted from a Postal Card by Frances J (Daughter of Resident) on Wednesday 4 April 2018. Relates to February 2018.
The staff are all without exception caring and considerate. They all genuinely try to do their best for the residents. They also go out of their way to provide entertainments that are requested by the residents. The home is kept very clean and the food provided is varied and individual requirements are well catered for.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Natalie Krisman, Customer Services Administrator at Hill House Care Home responded to this review on 11 Apr 2018:
Thank you for sharing this about Hill House. I'm pleased to hear about your positive experience with out home and the staff there.
Review submitted from a Postal Card by Michael R (Son of Resident) on Friday 16 March 2018. Relates to February 2018.
My mum was in Hill House for 4 months and in that time she has cared for very much. And the nurses and carers were very good. I'm very pleased how my mum was looked after. Many thanks.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Hill House Care Home responded to this review on 16 Mar 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.
Review submitted from a Postal Card by Paul T (Son of Resident) on Tuesday 6 March 2018. Relates to February 2018.
The staff were very welcoming and helpful to my father when he was recovering from shingles.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Hill House Care Home responded to this review on 08 Mar 2018:
Thank you for your review. I hope that your father is now fully recovered and enjoying the different things on offer.
Review submitted from a Postal Card by Chris C (Daughter of Resident) on Thursday 22 February 2018. Relates to February 2018.
Mum was well looked after by caring friendly staff. She enjoyed taking part in the activities arranged and spending time with other residents. Food is good and well presented.
How likely would you be to recommend Hill House Care Home? Likely
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Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 23 Feb 2018:
Thank you for your review. I'm so glad to hear that your mum was well cared for and enjoyed her time with us.
Review submitted from a Postal Card by David C (Resident) on Tuesday 20 February 2018. Relates to February 2018.
I feel happy to be in Hill House. Lots to do, friendly staff and I get taken out.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 20 Feb 2018:
Thank you for your review. I'm so glad to hear that you are happy and enjoying the different activities and days out.
Review submitted from a Postal Card by Margaret A (Respite Resident) on Monday 29 January 2018. Relates to January 2018.
I have many happy memories over several years of holidays here.
Thank you to all the staff for making this possible.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Hill House Care Home responded to this review on 29 Jan 2018:
Thank you for your review. I'm so glad to hear that you have enjoyed your respite times with us and hope that you will come again for some respite care.
Review submitted from a Postal Card by Joseph O (Husband of Resident) on Monday 29 January 2018. Relates to January 2018.
My wife's room is very nice and the food is excellent. Communication from the management and staff to me is very good. The nursing and care staff are excellent and they have developed a relationship with my wife which is very comforting to her and reassuring for me. All round, a very good home from home. My wife is extremely happy living there.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Hill House Care Home responded to this review on 29 Jan 2018:
Thank you for your review. I'm so glad to hear that your wife is happy and has a good relationship with the staff, it is the little things that make all the difference like a smile or a little chat. I'm sure it must give you peace of mind knowing that if there was anything then you would be informed or you could go to management and it would be sorted for you.
Review submitted from a Postal Card by Ann S (Friend of Resident) on Tuesday 16 January 2018. Relates to December 2017.
Hill House is lovely and clean. The staff are very patient and are very good to the old folk. Kind and caring.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Hill House Care Home responded to this review on 17 Jan 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Jacky S (Resident) on Tuesday 16 January 2018. Relates to December 2017.
I have had respite here 4 times and I find the staff most helpful and friendly. They have got me back on my feet when needed.
The activities are all excellent and I have recommended various friends who have also stayed here.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Hill House Care Home responded to this review on 17 Jan 2018:
Thank you for your review. I'm so glad that you have enjoyed your stays with us and hope that you will come again for some respite care with us.
Review submitted from a Postal Card by John W (Resident) on Thursday 11 January 2018. Relates to December 2017.
Staff/carers provided great service.
Food was nutritious.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Hill House Care Home responded to this review on 11 Jan 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Website Submission by Jonathan M (Son of Resident) on Monday 18 December 2017. Relates to October 2017.
My mum was the longest residing resident at Hill House, having been there since June 2004. Sadly she passed away beginning of November 2017. During her 13 years stay at Hill House it was reassuring to know that, each time we said goodbye after a visit, she was happy there and well looked after.
The staff always had time for a chat with my mum when bringing round a cup of tea and the activities offered at Hill House kept her busy and stimulated. We will miss the staff and make sure to pop in every now and then to say hello.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 18 Dec 2017:
So sorry to hear of your loss, please accept our condolences. Thank you for your review I'm so glad to hear that your mum was happy and well cared for in our care and I hope that you have lots of good memories of her staying with us.
Review submitted from a Postal Card by Robert B (Brother of Resident) on Tuesday 17 October 2017. Relates to October 2017.
My brother suffers from post-polio syndrome and is unable to move, talk and eat or drink normally. Both the carers and the manager have always shown the best of care towards my brother. It is a difficult job which demands patience, special skills and that unselfish care that is needed with severely disabled people.
I am so grateful that I found a care home that has these qualities.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 18 Oct 2017:
Thank you for your review. I'm so pleased to hear that your brother is so well cared for. This must give you such peace of mind.
Review submitted from a Postal Card by Barry M (Respite Resident) on Monday 16 October 2017. Relates to October 2017.
I found the home and staff were very helpful and good.
How likely would you be to recommend Hill House Care Home? Likely
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Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 17 Oct 2017:
Thank you for your review. I'm so happy that you enjoyed your stay and hope that you will come again for some respite care.
Review submitted from a Postal Card by Margaret A (Resident) on Monday 16 October 2017. Relates to October 2017.
I have received good friendly care from all the staff coming into my room.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 17 Oct 2017:
Thank you for your review. It is so nice to hear that you are been well cared for in our care.
Review submitted from a Postal Card by S H (Resident) on Monday 16 October 2017. Relates to October 2017.
Everything is very good. Better than my previous home where I was evicted due to having no sufficient funds. The management is very helpful.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 17 Oct 2017:
Thank you for your review. I hope that you will be very happy at Hill House.
Review submitted from a Postal Card by Larry R (Son of Resident) on Monday 21 August 2017. Relates to July 2017.
My father has been a resident of Hill House for almost 3 months now, during that time the staff have worked hard to help him settle in.
It is particularly reassuring to have nursing care 24/7 and the nursing staff have been excellent - diligent and professional.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 22 Aug 2017:
Thank you for your review. It is lovely to know that your father has settled and you must have peace of mind knowing that he is looked after well.
Review submitted from a Postal Card by Josephine P (Resident) on Tuesday 11 July 2017. Relates to June 2017.
I have been in many a hospital and I have never come across such a clean and such a wonderful place to spend the rest of my time of life I have left. I am so happy and have no fear of being alone.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administator at Hill House Care Home responded to this review on 12 Jul 2017:
Thank you for your review. I'm so pleased to hear that you are so happy in our care and I'm sure that you will have made new friends with both the staff and the residents.
Review submitted from a Postal Card by Peggy R (Resident) on Tuesday 20 June 2017. Relates to June 2017.
The carers should be highly praised. They went to Watford with me and looked after me. They gave excellent care and all are very much appreciated.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 20 Jun 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our carers and will share your comments with the home’s manager.
Review submitted from a Postal Card by C C (Daughter of Resident) on Friday 16 June 2017. Relates to June 2017.
Staff are always very friendly and helpful. Arrange a variety of activities to suit all residents. Rooms are clean and residents well looked after. Nice grounds with areas to sit in. All round a very pleasant atmosphere.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer services administator at Hill House Care Home responded to this review on 19 Jun 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Jenny L (Daughter of Resident) on Friday 16 June 2017. Relates to June 2017.
The staff are 1st class, very helpful and understanding, putting the residents first. Always willing to speak with family members and keeping them up to date. This is always with a smile. Keep up the good work, staff on the 1st floor North.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 19 Jun 2017:
Thank you for your review. It is lovely hear that there is always a smile and nothing is too much trouble.
Review submitted from a Postal Card by D H (Resident) on Friday 16 June 2017. Relates to June 2017.
I have been looked after very well. Staff are very caring, dedicated and very helpful. I recommend this home to anyone. No trouble I have seen, and liability. I have been looked after very well. I have never seen any trouble at all.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 19 Jun 2017:
Thank you for your review. So glad to hear that you have been looked after very well.
Review submitted from a Postal Card by M W (Niece of Resident) on Thursday 15 June 2017. Relates to June 2017.
The staff are excellent not only do they look after the resident well but they support and help the family too. A very caring environment.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 19 Jun 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by K A (Resident) on Wednesday 24 May 2017. Relates to May 2017.
I am very happy with the care and treatment I receive, I don't have any complaints.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Simone Berkeley, Customer Service Advisor at Hill House Care Home responded to this review on 25 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Review submitted from a Postal Card by M J (Resident) on Tuesday 9 May 2017. Relates to April 2017.
I am very satisfied with the care provided. I enjoy many of the activities provided, especially the exercise classes, quizzes, card games and scrabble. The activities coordinator regularly goes out of her way to accommodate the requests of the residents.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 11 May 2017:
Thank you for your review. Great to know that you are enjoying the activities at the home, keep up the exercises. The Bupa Customer Care Team.
Review submitted from a Postal Card by A W (Resident) on Monday 8 May 2017. Relates to April 2017.
Excellent experience. Will come back.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 11 May 2017:
Thank you for your review. Glad you enjoyed your stay hope to see you again soon. The Bupa Customer Care team.
Review submitted from a Postal Card by Martyn F (Resident) on Wednesday 19 April 2017. Relates to April 2017.
The care and the way the residents are treated is excellent. The nurses all excel and go beyond their duties and made my respite easier.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Hill House Care Home responded to this review on 26 Apr 2017:
Thank you for your lovely review regarding Hill House Care Home. I am so pleased that you are happy with the care this home provides, and their staff. We really appreciate your feedback. The Bupa Customer Care Team.
Review submitted from a Website Submission by Helen (Sister of Resident) on Tuesday 4 April 2017. Relates to April 2017.
Hill House Nursing Home is extremely well run by the current Manager and his staff. Rooms are spacious and residents can run their lives as they wish. They are checked on every hour day and night and their calls for assistance are responded to quickly. They are not herded into sitting rooms like in many homes. Food is good and always piping hot. Medication is punctual and personal care is carried out with kindness and dignity. The Manager pops into see residents most days and doesn't miss anything. His door is always open to residents and visitors. Sadly there are very few outings for residents due to lack of funds for Activities apparently. Recruiting nurses is also not easy at times, so they rely on agency staff, who do a good job. All staff greet you whether they know you or not, and are always willing to help residents with the challenges their disabilities present. We are very grateful for the care my brother has had since 2013 and would highly recommend the home.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Hill House Care Home responded to this review on 10 Apr 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by G G (Daughter of Resident) on Thursday 16 March 2017. Relates to February 2017.
Since the care manager has returned we have seen that standards have risen sharply. He has an excellent rapport with the residents which works wonder for their wellbeing and happiness. He is always looking for ways to improve all areas in the home and we hope that he continues with this work. Very happy to have him back as the care manager.
How likely would you be to recommend Hill House Care Home? Don't know
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Emily Wilson, Customer Service Administrator at Hill House Care Home responded to this review on 17 Mar 2017:
Thank you for your kind words about the home manager, I will pass on your feedback to him. The Bupa Customer Care Team.
Review submitted from a Postal Card by Tracy W (Daughter of Resident) on Monday 6 March 2017. Relates to January 2017.
Hill House is a warm, welcoming and friendly home. The nursing care is outstanding. All the nurses are very efficient and totally dedicated. Nothing is too much trouble and it is great to know my mother is safe and happy. Every day the activities team provide a wide variety of interesting pursuits. The team leader has a fascinating knowledge of the history of the building and the gardens are a lovely place to wander around. The chef is excellent, providing a wide variety of nutritious and very tasty food. My mum sometimes refers to the "hotel" she is living in now where she gets the best desserts! She loves having her hair and nails done by the kind beauticians. There is an efficient laundry service and maintenance staff are always on hand to sort any problems immediately. Hill House is a true haven on the hill.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Hill House Care Home responded to this review on 07 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Ellen R (Resident) on Wednesday 6 July 2016. Relates to July 2015.
I made many friends whilst in the care home and had the best of care. The activities were very welcome. I was made to feel very special. Although I have returned home I miss everyone at Hill House. The only downfall was I gained two stone from eating the excellent meals.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Rachel Elliott, Customer Service Administrator at Hill House Care Home responded to this review on 06 Jul 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by L D (Vicar Church Minister) on Monday 4 July 2016. Relates to June 2016.
Lovely to come in and join residents for a cooked breakfast. The activities co-ordinators are bright and friendly, the food is plentiful and good, and the home is very well looked after.
How likely would you be to recommend Hill House Care Home? Likely
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Emily Wilson, Customer Service Administrator at Hill House Care Home responded to this review on 04 Jul 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Susan M (Volunteer) on Tuesday 17 May 2016. Relates to May 2016.
I would highly recommend this care home. Welcoming, friendly environment. Super clean. Gentleness with staff. Spacious. Beautifully kept gardens.
How likely would you be to recommend Hill House Care Home? Extremely Likely
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Food & Drink
Staff
Activities
Management
Rooms
Rose Pickering, Customer Service Administrator at Hill House Care Home responded to this review on 18 May 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Dadi W (Friend of Resident) on Tuesday 17 May 2016. Relates to May 2016.
My first impression, clean and airy. Lovely greenery outside, pleasant staff.
How likely would you be to recommend Hill House Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Rose Pickering, Customer Service Administrator at Hill House Care Home responded to this review on 18 May 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by J S (Resident) on Wednesday 6 April 2016. Relates to March 2016.
Care, kindness and general overall stay- excellent. No complaints.
How likely would you be to recommend Hill House Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Rachel Elliott, Customer Service Administrator at Hill House Care Home responded to this review on 06 Apr 2016:
Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by J C (Daughter of Resident) on Friday 20 November 2015. Relates to November 2015.
Mum looking very well, comfortable in the knowledge that she is being well cared for. Room is clean and smells nice as is her bathroom - lights left on as requested. My only concern is that her radio is left on, as she enjoys it, as at times I have come in and the radio is off or on a different channel to her classified FM. Staff are friendly and giver clean information, I had a concern over her catheter, but staff were quick to rectify situation.
How likely would you be to recommend Hill House Care Home? Extremely Likely
Overall Standard
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Management
Safety / Security
Rooms
Value for Money
3 Bed Vacancies
posted 20 Apr 2018
We have 2 nursing beds and 1 bed available suitable for residents with neurological conditions. Our spacious rooms are located on the ground floor and first floor of the building with views to the garden and main road. All rooms are with en-suite facilities.
April 2017
February 2016
Job Title: General Manager
Description:
I am a registered mental nurse with over 23 years experience and I have been a care home manager since 2002 working for BUPA for the majority of my career.
I am an experienced manager with the relevant skills and qualifications and I will endeavour that my team and I will deliver a high standards of service to you and your loved ones.
I operate an open door policy and if you are visiting please come and see me or say hello when you see me around the home.
Job Title: Deputy Manager
Description:
Deputy Manager at Bupa's Hill House Care Home
Job Title: Unit Manager
Description:
Unit Manager at Bupa's Hill House Care Home
There are currently no Care Home Idol entrants who have performed at Hill House Care Home