Hill House Care Home, Borehamwood, Hertfordshire
Hill House Care Home, Borehamwood, Hertfordshire
Hill House Care Home, Borehamwood, Hertfordshire

Hill House offers tailored care plans to support individual requirements for short or long-term needs. Care available includes palliative care, Parkinson’s care, Huntington's care and young physically disabled care.

The listed building has been lovingly converted to achieve professional care and a comfortable lifestyle. Spacious lounge and dining areas are wheelchair accessible and residents have TV and telephone points in their own bedrooms. Large landscaped gardens with mature trees and a peaceful sensory garden can be enjoyed in the warmer months.

Mealtimes are tailored to personal preference, with hot and cold options available throughout the day and night.

Regular outings are among a variety of calendar events that support residents in remaining active, while there are numerous activity sessions supported in-house such as flower arranging, cookery and arts and crafts.

Group: Bupa Care Homes

Person in charge: Ben Domah (General Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 76

Rooms with ensuite WC: 73

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hill House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 15 Nov 2017

We have 9 nursing beds and 1 YPD bed available.Our spacious rooms are located on the ground floor and first floor of the building with views to the garden and main road.All rooms are with en-suite facilities.

Reviews

9.7 Hill House Care Home has a Review Score of 9.7 (9.659)

The Review Score of 9.7 (maximum of 10) for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Hill House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.659 for Hill House Care Home is calculated as follows: ( (208 Excellents x 5) + (61 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 287 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 17 Reviews ÷ 15.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hill House Care Home?

  • Extremely LIKELY
    22
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hill House Care Home

  • Resident / Service User
    11
  • Daughter of Resident/Service User
    6
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My brother suffers from post-polio syndrome and is unable to move, talk and eat or drink normally. Both the carers and the manager have always shown the best of care towards my brother. It is a difficult job which demands patience, special skills and that unselfish care that is needed with severely disabled people.

I am so grateful that I found a care home that has these qualities.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 18 Oct 2017:

Thank you for your review. I'm so pleased to hear that your brother is so well cared for. This must give you such peace of mind.

I found the home and staff were very helpful and good.

How likely would you be to recommend Hill House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 17 Oct 2017:

Thank you for your review. I'm so happy that you enjoyed your stay and hope that you will come again for some respite care.

I have received good friendly care from all the staff coming into my room.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 17 Oct 2017:

Thank you for your review. It is so nice to hear that you are been well cared for in our care.

Everything is very good. Better than my previous home where I was evicted due to having no sufficient funds. The management is very helpful.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 17 Oct 2017:

Thank you for your review. I hope that you will be very happy at Hill House.

My father has been a resident of Hill House for almost 3 months now, during that time the staff have worked hard to help him settle in.
It is particularly reassuring to have nursing care 24/7 and the nursing staff have been excellent - diligent and professional.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 22 Aug 2017:

Thank you for your review. It is lovely to know that your father has settled and you must have peace of mind knowing that he is looked after well.

I have been in many a hospital and I have never come across such a clean and such a wonderful place to spend the rest of my time of life I have left. I am so happy and have no fear of being alone.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administator at Hill House Care Home responded to this review on 12 Jul 2017:

Thank you for your review. I'm so pleased to hear that you are so happy in our care and I'm sure that you will have made new friends with both the staff and the residents.

The carers should be highly praised. They went to Watford with me and looked after me. They gave excellent care and all are very much appreciated.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 20 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our carers and will share your comments with the home’s manager.

Staff are always very friendly and helpful. Arrange a variety of activities to suit all residents. Rooms are clean and residents well looked after. Nice grounds with areas to sit in. All round a very pleasant atmosphere.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administator at Hill House Care Home responded to this review on 19 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The staff are 1st class, very helpful and understanding, putting the residents first. Always willing to speak with family members and keeping them up to date. This is always with a smile. Keep up the good work, staff on the 1st floor North.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 19 Jun 2017:

Thank you for your review. It is lovely hear that there is always a smile and nothing is too much trouble.

I have been looked after very well. Staff are very caring, dedicated and very helpful. I recommend this home to anyone. No trouble I have seen, and liability. I have been looked after very well. I have never seen any trouble at all.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 19 Jun 2017:

Thank you for your review. So glad to hear that you have been looked after very well.

The staff are excellent not only do they look after the resident well but they support and help the family too. A very caring environment.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 19 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I am very happy with the care and treatment I receive, I don't have any complaints.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Simone Berkeley, Customer Service Advisor at Hill House Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

I am very satisfied with the care provided. I enjoy many of the activities provided, especially the exercise classes, quizzes, card games and scrabble. The activities coordinator regularly goes out of her way to accommodate the requests of the residents.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 11 May 2017:

Thank you for your review. Great to know that you are enjoying the activities at the home, keep up the exercises. The Bupa Customer Care Team.

Excellent experience. Will come back.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Hill House Care Home responded to this review on 11 May 2017:

Thank you for your review. Glad you enjoyed your stay hope to see you again soon. The Bupa Customer Care team.

The care and the way the residents are treated is excellent. The nurses all excel and go beyond their duties and made my respite easier.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Hill House Care Home responded to this review on 26 Apr 2017:

Thank you for your lovely review regarding Hill House Care Home. I am so pleased that you are happy with the care this home provides, and their staff. We really appreciate your feedback. The Bupa Customer Care Team.

Hill House Nursing Home is extremely well run by the current Manager and his staff. Rooms are spacious and residents can run their lives as they wish. They are checked on every hour day and night and their calls for assistance are responded to quickly. They are not herded into sitting rooms like in many homes. Food is good and always piping hot. Medication is punctual and personal care is carried out with kindness and dignity. The Manager pops into see residents most days and doesn't miss anything. His door is always open to residents and visitors. Sadly there are very few outings for residents due to lack of funds for Activities apparently. Recruiting nurses is also not easy at times, so they rely on agency staff, who do a good job. All staff greet you whether they know you or not, and are always willing to help residents with the challenges their disabilities present. We are very grateful for the care my brother has had since 2013 and would highly recommend the home.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Hill House Care Home responded to this review on 10 Apr 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Since the care manager has returned we have seen that standards have risen sharply. He has an excellent rapport with the residents which works wonder for their wellbeing and happiness. He is always looking for ways to improve all areas in the home and we hope that he continues with this work. Very happy to have him back as the care manager.

How likely would you be to recommend Hill House Care Home? Don't know

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Hill House Care Home responded to this review on 17 Mar 2017:

Thank you for your kind words about the home manager, I will pass on your feedback to him. The Bupa Customer Care Team.

Hill House is a warm, welcoming and friendly home. The nursing care is outstanding. All the nurses are very efficient and totally dedicated. Nothing is too much trouble and it is great to know my mother is safe and happy. Every day the activities team provide a wide variety of interesting pursuits. The team leader has a fascinating knowledge of the history of the building and the gardens are a lovely place to wander around. The chef is excellent, providing a wide variety of nutritious and very tasty food. My mum sometimes refers to the "hotel" she is living in now where she gets the best desserts! She loves having her hair and nails done by the kind beauticians. There is an efficient laundry service and maintenance staff are always on hand to sort any problems immediately. Hill House is a true haven on the hill.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Hill House Care Home responded to this review on 07 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

All the staff (both nursing and carers) are kind, considerate and helpful. They are always professional and cheerful. The residents are treated with courtesy and dignity. They try to accommodate the resident's requests. For example, my mother enjoys playing cards and others were found who like to play and it is now a regular activity. The quality of food has improved over the last year and there is always a choice of salad/sandwiches if you don't fancy the options.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Hill House Care Home responded to this review on 15 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I made many friends whilst in the care home and had the best of care. The activities were very welcome. I was made to feel very special. Although I have returned home I miss everyone at Hill House. The only downfall was I gained two stone from eating the excellent meals.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Hill House Care Home responded to this review on 06 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Lovely to come in and join residents for a cooked breakfast. The activities co-ordinators are bright and friendly, the food is plentiful and good, and the home is very well looked after.

How likely would you be to recommend Hill House Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Emily Wilson, Customer Service Administrator at Hill House Care Home responded to this review on 04 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I would highly recommend this care home. Welcoming, friendly environment. Super clean. Gentleness with staff. Spacious. Beautifully kept gardens.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Rose Pickering, Customer Service Administrator at Hill House Care Home responded to this review on 18 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My first impression, clean and airy. Lovely greenery outside, pleasant staff.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Hill House Care Home responded to this review on 18 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Care, kindness and general overall stay- excellent. No complaints.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Hill House Care Home responded to this review on 06 Apr 2016:

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

Mum looking very well, comfortable in the knowledge that she is being well cared for. Room is clean and smells nice as is her bathroom - lights left on as requested. My only concern is that her radio is left on, as she enjoys it, as at times I have come in and the radio is off or on a different channel to her classified FM. Staff are friendly and giver clean information, I had a concern over her catheter, but staff were quick to rectify situation.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

No image found

Ben Domah

Job Title: General Manager

Description:

I am a registered mental nurse with over 23 years experience and I have been a care home manager since 2002 working for BUPA for the majority of my career.

I am an experienced manager with the relevant skills and qualifications and I will endeavour that my team and I will deliver a high standards of service to you and your loved ones.

I operate an open door policy and if you are visiting please come and see me or say hello when you see me around the home.

No image found

Julie Santhakumar

Job Title: Deputy Manager

Description:

Deputy Manager at Bupa's Hill House Care Home

No image found

Alexandra Popa

Job Title: Unit Manager

Description:

Unit Manager at Bupa's Hill House Care Home

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hill House Care Home