Hill House Care Home

Elstree Hill South, Elstree, Borehamwood WD6 3DE
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9.6 164 Reviews
  • Hill House Care Home, Borehamwood
Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of residential care.

Residents can expect a high standard of care in the midst of a friendly community. With each of their cosy bedrooms, residents can enjoy the convenience of an en suite, and there are lovely views across the gardens and surrounding countryside.

There are lots of places to relax, including the choice of six lounges. Residents can cosy up with a book in the library, use the computer room, or enjoy being pampered in the salon.

The large gardens are especially tranquil because they back onto a small area of woodlands. Within the walled space, residents can stroll along the paths, rest under the pergola, or catch-up with loved ones on the patio.

They want residents to settle in quickly and be happy here. That’s why they help them to hold onto as much independence as possible.

There’s also good food, lots to do, and a warm welcome for friends and family whenever they visit.

The team of activity coordinators plan all sorts of interesting things to do, including those who are less mobile. All activities are tailored to each person's likes and abilities too.

The chef prepares a range of delicious foods, including some family favourites and kosher meals.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Hill House care home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 75 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1165
  • Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1280
  • RESPITE Self-Funded Nursing Care: from £1540

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Hill House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Ben Domah (General Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (75)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.

Parking

  • The home has plenty of parking.

Hill House Care Home Reviews (164)

9.6

Hill House Care Home has a Review Score of 9.6 (9.620) out of 10, based on 37 reviews in the last 2 years.
Over all time Hill House Care Home has 164 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hill House Care Home
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Total of 164, showing 1-20
Review from Susan P (Daughter-in-law of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care my mother in law received at Hill House from the show around until her passing. The management were always on hand and so helpful with any bridges we had to cross. Her nurse was amazing as were the primary carers. She was always treated with dignity and respect
often under difficult circumstances. We are so grateful that she was in such safe hands during her last 8 months.
Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is so wonderful to hear that your Mother In Law was treated with such respect and dignity during her stay and hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Ian P (Son of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Hill House Care Home for the last 8 months of her life, and I cannot speak high enough of the care, attention, and respect that she received from the management to the care, and the respect that was always shown to her sometimes under trying circumstances. I always felt that even at
95 she was extremely safe and secure and this meant everything to me. I would recommend the home without any hesitation to any family facing the same circumstances.
Reply from Maria Ricketts, Customer Care Adviser at Hill House Care Home

Thank you for your lovely review. It is always nice to hear words like "Safe" and "Secure" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Alyson B (Regular Volunteer) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very generous & hospitable at VE tea.
Reply from Lisa Henderson, Customer Care Advisor at Hill House Care Home

Thank you for taking the time to leave your review. We are glad to hear you attended the VE day. We are looking forward to seeing you again.

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Review from N C (Resident) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hill House has been my home for 15 months. In that time my experience has been excellent. The staff are knowledgeable and extremely caring. Nothing seems to be too much trouble. The facilities in the home are also excellent and there are a multitude of activities available. The medical help is wide-ranging
and comprehensive. In short my time here has been extremely positive.
Reply from Lisa Henderson, Customer Care Advisor at Hill House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Knowledgeable" and "Caring" being used to describe our Staff. It is great to hear that your time at the home has been extremely positive. We hope to continue providing yourself with the best possible care.

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Review from T A (Resident) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hill House is very nice home, I like to live here all the staff members and cares are very lovely. Food also very nice. All the activities conducting in home is very awsome. I like to stay here and I am enjoying to live here. All the team including management, care staff, kitchen, housekeepers, all
ave very polite and gentle. Love to live here.
Reply from Lisa Henderson, Customer Care Advisor at Hill House Care Home

Thank you for your lovely review. We are very happy to hear you feel at ease in our care. It is always nice to hear words like "Polite" and "Gentle" being used to describe our Staff. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Lisa E (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been very well cared for (Nursing Care) for 2.5 years and I am so happy that mum feels so well looked after. Yesterday I was really impressed with a lovely Mother's Day tea for residents & families. It was enjoyed by all, with thanks to all staff. Thanks to all the staff for their care.
Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well, and we are pleased to hear that our staff went beyond expectations to celebrate such a lovely occasion. We hope to continue providing your Mum with the best possible care.

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Review from S S (Respite Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I booked into Hill House for 2 weeks of recuperation and convalescence after a total knee replacement. I have been very pleased with the care I have received, the staff have been friendly and professional at all times. I have found my room adequate and the food and menu varied and rather more than I
would normally eat. I feel sure the two weeks spent here have set me up to return home.
Reply from Maria Ricketts, Customer Care Adviser at Hill House Care Home

Thank you for your kind words. It is always nice to hear words like "Friendly" and "Professional" being used to describe our care. Thank you for choosing Hill House for your stay.

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Review from J M (Son of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my mother's 100th birthday. We had a great party for her at the home. The home made an enormous effort to help us to put on a wonderful celebration for her. The staff were very helpful and accommodating to the point that two members of staff even came in on their day off to join in the festivities.
This is a testament to the love and care my mother receives. Thank you everyone at Hill House.
Reply from Lisa Henderson, Customer Care Advisor at Hill House Care Home

Thank you for your lovely review. It is great to hear that Hill House care home helped with your mother's 100th birthday and that staff attended on their day off. It is always nice to hear words like "Love" and "Care" being used to describe our care.

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Review from L W (Regular Volunteer) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I come, all residents are treated with dignity. Plenty of activities to stimulate the residents, lead by one member of staff.
Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. It is so lovely to hear that you have always been impressed with the high standards of care provided at Hill House Care Home. We are looking forward to seeing you again.

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Review from S B (Husband of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and medical attention is exceptional. Could not fault it.
As part of Hill House Care Home has a preservation order. Windows are only single glazing in rooms. Extra heating needed during recent cold spell.
Reply from Lisa Henderson, Customer Care Advisor at Hill House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review from M C (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care at Hill House Care Home is beyond expectations. The entire team is focused on providing the best for residents. Care is personalised and has made the whole care home experience wonderful for the family.
Thank you to all.
Reply from Lisa Henderson, Customer Care Advisor at Hill House Care Home

Thank you for your lovely feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. We will certainly pass your comments on to the manager.

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Review from M K (Niece of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very enjoyable. Good fun, good food and the staff are so dedicated in the activities department. Live music was provided and people got up to dance.
Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from J G (Partner of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my partner has been in care, I have found her to be treated with kindness, care and dignity. All the staff deserve the highest praise for all their efforts. Thank you.
Reply from Maria Ricketts, Customer Care Adviser at Hill House Care Home

Thank you for your feedback. It is always nice to hear words like "Kindness" and "Dignity" being used to describe our care. Please let us know if there is anything we can do to make your partners stay as comfortable as possible.

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Review from G B (Son of Resident) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The musicians were very good. Very informative and the residents seem to enjoy it.
Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. We are so pleased to hear that you were impressed with the musicians that performed at Hill House Care Home. It is lovely to know that our residents enjoy their time with us and hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Hayley B (Daughter-in-law of Resident) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to visit my mother-in-law this afternoon, and we participated in the Rosh Hashanah, Jewish New Year activity - music, shofar, flute, clarinet, piano and Teurish music. The two activity leaders were just fabulous, it was meaningful, engaging and wonderful to see a smile on my mother-in-law's face.
For her it was first Rosh Hashanah and away from home - it was so meaningful with a touch of 'home'. Plus delicious cake. She was incredible - full of energy and smiles!
Reply from Maria Ricketts, Customer Care Adviser at Hill House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to see you again.

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Review from Michelle G (Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good place to stay and recover, with a good service, very well looked after, especially because I didn't have where to go.
I feel safe and supported on this difficult moment I go through.
Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from residents feeling like they are cared for and looked after. We hope to continue providing you with the best possible care.

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Review from Mark S (Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My overall experience at Hill House Care Home is a very pleasant and positive experience. There is always something going on in activities and I enjoy participating and interacting with other residents.
Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from N S (Daughter of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been wonderful, caring for my mum at a difficult time for both her and her family.
Although Mum did eat all of the food she was offered, it was first class. Well prepared and tasty.
Mum is happy to move on from Hill House but will miss many of the staff she has got to know in the short
time she was here.
Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

We appreciate you taking the time to leave us your kind review. We are glad to help you and your family through such a difficult time and we hope Hill House Care Home did everything possible to make the transition as easy as possible. It is wonderful to hear that you are impressed with the delicious meals provided and the high standards of care provided at Hill House Care Home. Thank you for choosing Hill House for your Mum's stay.

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Review from G H (Next of Kin) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone at Hill House is very friendly, they always put themselves out to accommodate any situation. The residents are treated with kindness and respect and dignity, and the activities are many and varied. The food is very good and birthdays always catered for.
Reply from Rosie Smith, Customer Advisor at Hill House Care Home

Hello and thank you for taking the time to leave the staff at Hill House such a positive review. It is always lovely to hear our staff try their hardest in order to accommodate your loved one. It is lovely to hear that the residents are treated with such kindness and that there is a large variety of food and activities.

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Review from G E (Son-in-law of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very helpful and caring of my mother-in-law.
Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. It is always nice to hear words like "very helpful" and caring" being used to describe our care. We hope to continue providing your mother-in-law with the best possible care.

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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.620 for Hill House Care Home is calculated as follows: ( (280 Excellents x 5) + (136 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 429 Ratings = 4.62
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 10 Sep 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hill House Care Home

What types of Care is Hill House Care Home registered for?

Older Person Care, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hill House Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Hill House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hill House Care Home to the centre of Borehamwood?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill House Care Home to verify any information. View our terms and conditions. Hill House Care Home has an Enhanced Service - more info.