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Hill House Care Home

Elstree Hill South, Elstree, Borehamwood, Hertfordshire WD6 3DE
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Hill House is outstanding and staff are warm, friendly and very accommodatingTracy W(Daughter of Resident/Service User)
Hill House Care Home, Borehamwood
carers showed genuine empathy and concern about my father which means so muchChristine R(Daughter of Resident/Service User)
Hill House Care Home, Borehamwood
I love that the activities consist of educational sessions, fun moments and of course, there's musicA M(Friend of Resident/Service User)
Hill House Care Home, Borehamwood

Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of...  

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Care Provided by Hill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500N/A
Nursing CareFrom £1,650From £1,700

Pricing is subject to an assessment of care needs and the room chosen.

Contact Hill House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Tanja Allan (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Visiting

  • The home is open to admissions. The home is open to everyone. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.

Parking

  • The home has plenty of parking.

Hill House Care Home Reviews (178)

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9.7

Hill House Care Home has a Review Score of 9.7 (9.724) out of 10, based on 34 reviews in the last 2 years. Over all time Hill House Care Home has 178 reviews.

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Showing 178 reviews matching selected criteria
Review from Jeremy V (Son of Resident) published on 10 April 2024 Submitted via Postal Card
Overall Experience

I found the staff to be very helpful. The building and its surroundings were clean and well-maintained. My mother's room was sufficiently large and kept to a temperature suitable for an elderly person. On quibble was the bedside light which while oriented was difficult to switch on and off from over function. When I visited, I was able to order a meal at short notice, so that I could share the table with my mother - the staff were very accommodating when dealing with my requests, and the meal portions were generous, several with a fresh salad. Overall, an impressive facility.

Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. We are pleased to hear that you found the staff to be very helpful at Hill House Care Home. We are pleased to hear that you were impressed with the facilities, meals and bedrooms at Hill House. It is always nice to hear from family members feeling like their loved...  

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Review from H P (Partner of Resident) published on 8 April 2024 Submitted via Postal Card
Overall Experience

My partner has spent the last four weeks in Hill House after being discharged from the hospital. So far, I cannot fault the care that has been given to him and myself. The food is excellent, considering the amount of residents that are there. I would recommend Hill House to anyone. It's like a very nice four-star to five-star hotel. Cannot remark on activities as my man is bedridden.

Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Hill House family. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and we are pleased to hear that you are impressed with the food. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Zoe M (Daughter of Resident) published on 22 March 2024 Submitted via Website
Overall Experience

Lovely stuff and a lovely house which is clean and friendly. 10\10 happy with my mum being here.

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for such positive feedback. We are very pleased to to hear you can feel so happy entrusting us with your mum's care. Please let us know if there is anything else we can do to make her stay as comfortable as possible.

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Review from Elaine D (Mother of Resident) published on 22 March 2024 Submitted via Website
Overall Experience

A lovely caring care home. Nothing too much trouble. Meals good. Good choice of meals. Nice-sized rooms. Entertainment is excellent too. Friendly residents. Everyone tries to join in. Peaceful quiet grounds.

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. It is always encouraging to hear words like excellent entertainment and peaceful being used to describe our care home. We hope to continue providing your loved one with the best possible care.

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Review from Sophia M (Daughter of Resident) published on 21 March 2024 Submitted via Website
Overall Experience

Lovely environment, great activities and staff are always kind. Meals are easy to request and rooms are very nice sizes.

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one has plenty of options and stimulation from activities, meals and facilities we have in our home. We hope to continue providing your loved one with the best possible care.

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Review from Lorraine F (Sister of Resident) published on 4 March 2024 Submitted via Website
Overall Experience
Most members of staff are kind and caring. Short staffed at times which is hard for residents waiting for care.

The activity team are very good. Arranging fun activities for all ranges and making it inclusive for all.

Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. It is so lovely to hear that you find the staff at Hill House Care Home to be "kind" and "caring" and we are pleased to hear that you are impressed with the fun activities. We will certainly pass your comments on to the manager about the staffing levels. We hope to continue providing your loved one with the best possible care.

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Review from Nick F (Brother-in-law of Resident) published on 4 March 2024 Submitted via Website
Overall Experience
Very helpful and kind staff. Can never do too much for us.

The whole team from the care staff to the activities team and all fantastic.

Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. It is always nice to hear words like “kind” and “helpful” being used to describe our staff and we hope Hill House Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from J D (Resident / Service User) published on 31 January 2024 Submitted via Postal Card
Overall Experience

Lovely care home. Lovely and clean. Staff very good, nothing too much trouble. Entertainment team very good too. Good choice of food available.

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for your feedback. We are really pleased to hear your overall experience at our home of their entertainment choices, food and overall care has been such a high standard. Thank you for choosing Hill House care home.

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Review from M D (Father of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

Friendly staff. Clean. Food good quality. Entertainment good.

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

We appreciate you taking the time to leave us your review. Please let us know if there is anything we can do to make your loved one's stay at Hill House as comfortable as possible.

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Review from Alex J (Daughter of Resident) published on 15 December 2023 Submitted via Website
Overall Experience

My dad was a nursing care resident for 3 weeks. His care was excellent thanks to two staff members in particular and the team. Nothing was ever too much trouble and Dad enjoyed being there. Although food was a little hit and miss, we couldn't have been any happier knowing he was in such safe hands. Thank you Hill House.

Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

We appreciate you taking the time to leave us your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are pleased to hear that you were impressed with the staff at Hill House. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from F P (Daughter of Resident) published on 5 December 2023 Submitted via Website
Overall Experience
Mum was initially admitted to Hill House from the hospital with discharge to assess criteria. On admit, she was very unwell and had lost a lot of weight and condition. With 24-hour care, Mum has improved greatly and has been staying longer to get stronger.

Mum is struggling with her new circumstances but is very complimentary about her carers, although the care home does seem short-staffed, and the food is not always hot or of good quality.

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time, and we hope Hill House Care Home did everything possible to make the transition as easy as possible. We will discuss your feedback with the home manager to help them continually improve their...  

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Review from G G (Niece of Resident) published on 24 November 2023 Submitted via Website
Overall Experience

We have always had a good experience with Bupa care home, staff are friendly and always helpful, very good communication and are always happy to have a chat, I would highly recommend Bupa care home.

Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. It is always nice to hear words like “friendly” and “helpful” being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Shirish B (Respite Resident) published on 22 August 2023 Submitted via Postal Card
Overall Experience

I came to this care home apprehensive as to what to expect as I have never used one before. I found the atmosphere generally good and was pleasantly surprised. All the nurses and care staff are very acting and helpful. Nothing was too much trouble for them. All kinds of help were extended to me without hesitation. If I had to use the service of a care home again I would definitely come back to Hill House Care Home.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear from residents feeling like they have been cared for and looked after, especially feeling like "nothing was too much trouble" and "all kinds of help were extended to you without hesitation". Hopefully you will go...  

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Review from M F (Daughter of Resident) published on 10 August 2023 Submitted via Postal Card
Overall Experience

We would like to thank all the staff at this care home. The staff are so kind and caring, their patience is never ending no matter how many times my mum asks for help with the ladies it is never too much to ask. They make her look so lovely each day, they smile every day. Thank you for everything Mum too felt so settled.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope Hill House Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from R S (Son of Resident) published on 9 August 2023 Submitted via Postal Card
Overall Experience

Since my mother arrived at this care home Hill House Elstree - she has been looked after and cared for to a very high standard. The staff are so responsible and kind. In my mother's experience, nothing is too much trouble. She says that she feels very safe here. There isn't one thing to complain about. We as a family and my mother can only applaud the management and the wonderful care team here!

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for leaving your kind comments. It is always nice for us to hear such high praise of our staff in their care efforts and that you feel at ease with your mother in our home. We will certainly pass your comments on to the manager and thank you for choosing Hill House.

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Review from Nicky P (Friend of Resident) published on 4 August 2023 Submitted via Postal Card
Overall Experience

Came here for the 1st time to visit my friend and found the whole visit very pleasant - staff very friendly and helpful, and was made to fill at home with coffee.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from Norman H (Resident / Service User) published on 23 June 2023 Submitted via Postal Card
Overall Experience

I have been happy staying here. I have enjoyed the activities here and will definitely visit again. We had a nice outing to a restaurant. The carers are very good and treated me well. Thank you.

Reply from Rebecca Kellegher, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave us your review. We are very happy to hear you can feel happy staying in our care and that the you enjoyed the activities offered. We are looking forward to see you again.

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Review from J W (Resident / Service User) published on 6 June 2023 Submitted via Website
Overall Experience

Whenever I have been to the hospital and come back through Hill House Care Home doors I come back home!

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your lovely review. We are so pleased to hear that you feel like part of our Hill House family and that you can feel at ease in our care. We hope to continue providing you with the best possible care

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Review from Darren P (Son of Resident) published on 25 May 2023 Submitted via Website
Overall Experience

We are very happy with how our dad has been looked after here.

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Review from Laurie C (Brother-in-law of Resident) published on 15 February 2023 Submitted via Postal Card
Overall Experience

I had been invited to the Haberdashers tea party with some of the residents at Hill House. The event was very well organised, and the pupils made us very welcome and looked after us throughout the whole visit. It was quite an exercise getting all the residents in and out of the minibus, but the activities officer did a swell job, with much care, compassion and humour. A great afternoon out.

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for leaving your lovely review. We are so pleased to hear you were accommodated so well alongside our residents on what sounds like a fun and accommodating outing. Thank you for choosing Hill House care home for your loved one's stay.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (1)

  • 31 Jan 2025Recipient: DMP Healthcare

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