Hill House Care Home

Elstree Hill South, Elstree, Borehamwood WD6 3DE
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9.6 164 Reviews
  • Hill House Care Home, Borehamwood
Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of residential care.

Residents can expect a high standard of care in the midst of a friendly community. With each of their cosy bedrooms, residents can enjoy the convenience of an en suite, and there are lovely views across the gardens and surrounding countryside.

There are lots of places to relax, including the choice of six lounges. Residents can cosy up with a book in the library, use the computer room, or enjoy being pampered in the salon.

The large gardens are especially tranquil because they back onto a small area of woodlands. Within the walled space, residents can stroll along the paths, rest under the pergola, or catch-up with loved ones on the patio.

They want residents to settle in quickly and be happy here. That’s why they help them to hold onto as much independence as possible.

There’s also good food, lots to do, and a warm welcome for friends and family whenever they visit.

The team of activity coordinators plan all sorts of interesting things to do, including those who are less mobile. All activities are tailored to each person's likes and abilities too.

The chef prepares a range of delicious foods, including some family favourites and kosher meals.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Hill House care home'.
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Care Provided by Hill House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 75 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1115
  • Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1225
  • RESPITE Self-Funded Nursing Care: from £1485

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Hill House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Ben Domah (General Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (75)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.

Parking

  • The home has plenty of parking.

Hill House Care Home Reviews (164)

9.6

Hill House Care Home has a Review Score of 9.6 (9.629) out of 10, based on 37 reviews in the last 2 years.
Over all time Hill House Care Home has 164 reviews.

Overall Experience
  • 108
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Date Published
  • 164
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Reviewer Connection to Hill House Care Home
  • 47
  • 33
  • 18
  • 14
  • 9
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Total of 164, showing 21-40
Review from P D (Nephew of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle has been treated with the utmost respect since entering the care home, whilst he didn't want to be there to start with staff have been friendly and are always helpful when we visit even when he is a bit grumpy.
Reply from Maria Ricketts, Customer Care Adviser at Hill House Care Home

Thank you for your kind words. It is always nice to hear words like "friendly" and "Helpful" being used to describe our care. Thank you for choosing Hill House for your stay.

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Review from Elaine R (Wife of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m sorry I don’t tell you more often how much my husband and I both really appreciate the level of care he receives at Hill House and what a massive impact it has on his wellbeing generally. But we are both very grateful! Thank you, and to all the staff who go out of their way to make his day more
enjoyable.
In addition to the excellent daily physical care, the staff who pop in for a quick chat, help him with practical matters and arrange interesting events/trips out really make such a difference. It is a great comfort to know that he is cared for, in every sense of the word. Thank you Hill House!
Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. It is always so wonderful to hear from family members feeling like their loved ones are so well cared for and looked after. We hope to continue providing your Husband with the best possible care and We will certainly pass your comments on to the manager.

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Review from Jessica W (Daughter of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came for respite care. She thoroughly benefitted from her time spent in the lovely, friendly and professional atmosphere of Hill House. Her room was very pleasant, the staff gave excellent care and attention to my mum's needs with much warmth and consideration. Group activities stimulated
her and gave her much enjoyment and rewarding contact with her fellow residents. Thank you all for your support!
Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. It is always nice to hear words like excellent, warmth and "enjoyment" being used to describe our care. Thank you for choosing Hill House for her stay.

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Review from J V (Respite Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was such a relief to come here. The welcoming nurse said it would be a few days to adapt and it was so. I came for respite, feeling exhausted, my outside circumstances have possibly improved, but my stay gave me time to think and to reflect which is what I needed to date. I am full of admiration
for the care staff - the food was unimportant to me under the circumstances, but I understand the limits of bulk catering. Thank you sincerely.
Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. We hope Hill House Care Home did everything possible to make the transition as easy as possible and we are pleased to hear that you are impressed with the staff. Thank you for choosing Hill House for your stay.

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Review from Susan J (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care is very good and the activities.
But the food could do with being looked into as my mum doesn't seem to like it very much and doesn't seem to eat it.
Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear you are, overall, happy with the care and activities. We will discuss your feedback with the home manager to help them continually improve their service.

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Review from Jeremy V (Son of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff to be very helpful. The building and its surroundings were clean and well-maintained. My mother's room was sufficiently large and kept to a temperature suitable for an elderly person. On quibble was the bedside light which while oriented was difficult to switch on and off from over
function. When I visited, I was able to order a meal at short notice, so that I could share the table with my mother - the staff were very accommodating when dealing with my requests, and the meal portions were generous, several with a fresh salad. Overall, an impressive facility.
Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. We are pleased to hear that you found the staff to be very helpful at Hill House Care Home. We are pleased to hear that you were impressed with the facilities, meals and bedrooms at Hill House. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from H P (Partner of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has spent the last four weeks in Hill House after being discharged from the hospital. So far, I cannot fault the care that has been given to him and myself. The food is excellent, considering the amount of residents that are there. I would recommend Hill House to anyone. It's like a very
nice four-star to five-star hotel. Cannot remark on activities as my man is bedridden.
Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Hill House family. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and we are pleased to hear that you are impressed with the food. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Zoe M (Daughter of Resident) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely stuff and a lovely house which is clean and friendly. 10\10 happy with my mum being here.
Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for such positive feedback. We are very pleased to to hear you can feel so happy entrusting us with your mum's care. Please let us know if there is anything else we can do to make her stay as comfortable as possible.

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Review from Elaine D (Mother of Resident) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely caring care home. Nothing too much trouble. Meals good. Good choice of meals. Nice-sized rooms. Entertainment is excellent too. Friendly residents. Everyone tries to join in. Peaceful quiet grounds.
Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. It is always encouraging to hear words like excellent entertainment and peaceful being used to describe our care home. We hope to continue providing your loved one with the best possible care.

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Review from Sophia M (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely environment, great activities and staff are always kind. Meals are easy to request and rooms are very nice sizes.
Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one has plenty of options and stimulation from activities, meals and facilities we have in our home. We hope to continue providing your loved one with the best possible care.

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Review from Lorraine F (Sister of Resident) published on 4 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Most members of staff are kind and caring. Short staffed at times which is hard for residents waiting for care.
The activity team are very good. Arranging fun activities for all ranges and making it inclusive for all.
Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. It is so lovely to hear that you find the staff at Hill House Care Home to be "kind" and "caring" and we are pleased to hear that you are impressed with the fun activities. We will certainly pass your comments on to the manager about the staffing levels. We hope to continue providing your loved one with the best possible care.

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Review from Nick F (Brother-in-law of Resident) published on 4 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very helpful and kind staff. Can never do too much for us.
The whole team from the care staff to the activities team and all fantastic.
Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. It is always nice to hear words like “kind” and “helpful” being used to describe our staff and we hope Hill House Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from J D (Resident) assisted by family/friend published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely care home. Lovely and clean. Staff very good, nothing too much trouble. Entertainment team very good too. Good choice of food available.
Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for your feedback. We are really pleased to hear your overall experience at our home of their entertainment choices, food and overall care has been such a high standard. Thank you for choosing Hill House care home.

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Review from M D (Father of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff. Clean. Food good quality. Entertainment good.
Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

We appreciate you taking the time to leave us your review. Please let us know if there is anything we can do to make your loved one's stay at Hill House as comfortable as possible.

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Review from Alex J (Daughter of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a nursing care resident for 3 weeks. His care was excellent thanks to two staff members in particular and the team. Nothing was ever too much trouble and Dad enjoyed being there. Although food was a little hit and miss, we couldn't have been any happier knowing he was in such safe hands.
Thank you Hill House.
Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

We appreciate you taking the time to leave us your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are pleased to hear that you were impressed with the staff at Hill House. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from F P (Daughter of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was initially admitted to Hill House from the hospital with discharge to assess criteria. On admit, she was very unwell and had lost a lot of weight and condition. With 24-hour care, Mum has improved greatly and has been staying longer to get stronger.
Mum is struggling with her new circumstances
but is very complimentary about her carers, although the care home does seem short-staffed, and the food is not always hot or of good quality.
Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time, and we hope Hill House Care Home did everything possible to make the transition as easy as possible. We will discuss your feedback with the home manager to help them continually improve their service. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from G G (Niece of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always had a good experience with Bupa care home, staff are friendly and always helpful, very good communication and are always happy to have a chat, I would highly recommend Bupa care home.
Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. It is always nice to hear words like “friendly” and “helpful” being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from George C (Resident) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident since September 2022. On the whole, I have found the home very good. The carers are excellent at working under constant pressure. I believe all tasks are given a time allocation which doesn't work in practice, on paper it works but not in practice. I would suggest that management
should have a spell working with residents. The meals are of a good standard. The times that they are served can vary. On occasions considerably. The rooms are comfortable which I believe are to be refurbished which will be welcome.
Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease in our care. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Shirish B (Respite Resident) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to this care home apprehensive as to what to expect as I have never used one before. I found the atmosphere generally good and was pleasantly surprised. All the nurses and care staff are very acting and helpful. Nothing was too much trouble for them. All kinds of help were extended to me without
hesitation. If I had to use the service of a care home again I would definitely come back to Hill House Care Home.
Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear from residents feeling like they have been cared for and looked after, especially feeling like "nothing was too much trouble" and "all kinds of help were extended to you without hesitation". Hopefully you will go away from this feeling you received the best possible care and thank you for choosing Hill House for your stay.

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Review from M F (Daughter of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to thank all the staff at this care home. The staff are so kind and caring, their patience is never ending no matter how many times my mum asks for help with the ladies it is never too much to ask. They make her look so lovely each day, they smile every day. Thank you for everything Mum
too felt so settled.
Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope Hill House Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Management
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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.629 for Hill House Care Home is calculated as follows: ( (284 Excellents x 5) + (132 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 429 Ratings = 4.629
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 07 Oct 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

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