Hill House Care Home

Dad was loved throughout his decline and I'm very sure he knew it! Thank you!

All dealings with Hill House Care Home, from the initial visit in hospital to assess my husband's needs, have been dealt with in a professional but friendly way. Moving a family member into a nursing home is extremely stressful and we would like to thank every member of staff for carrying out their duties in a caring and sensitive way. I visit most days and am always made welcome by the lovely staff.

I have been at Hill House around 5 years and have received the best care. Staff at Hill House are always go above and beyond. I enjoy my daily activities, where I can engage with other residents. I have made a few friends.

The staff are so helpful and caring. Nothing is too much trouble. They help Mum with all her needs and are always treating Mum with dignity.

The staff are so caring, going above and beyond in every area of their job, really can't thank them enough.

Activities were very good.

Over the past few weeks, I have been very impressed by the care and responsive nature of agency/bank staff on the floor. As always, the majority of permanent carers do a very good job under difficult circumstances, There are some agency carers who are extremely caring and efficient, but some, sadly, are not in the right job.

I’m enjoying spending my time in the garden.

All staff are good, some are excellent, even outstanding. The problem is there are often not enough to stop for a good friendly chat and 'getting to know you'. The food is OK, if nothing to write home about. But I'm safe and well looked after. I've been able to bring in my laptop and books and so continue almost as I always did. I recommend Hill House and its staff - and - it has a lovely garden. I do need physio: not more - any.

We have told the care home colleagues on numerous occasions the portion size of the meals are far too big for my mother and would it be possible for my mother to receive a much smaller portion. This would save on costs and make my mother feel much better about not wasting food.

I was really worried about going to a care home but after 4 months in hospital I didn't have much choice in where they sent. After being here for a couple of months I've really settled in. The staff have been fantastic and did literally everything for me when I first came. After having physiotherapy I'm now independent in all daily living tasks but the staff are still really encouraging about how I'm doing. The one time I did have a problem with an agency carer the issue was resolved extremely quickly. They try to do a lot of varied activities with residents despite covid they have people coming in to play music, baking and games. My view of going to a care home has completely changed and if in the future I'm unable to go home I'm not going to worry about having to go to a care home temporarily.

I found the staff very friendly and helpful and willing to do anything that we needed. Response to the call bell was good. Food could have been better, it was a little bit repetitive but there was willingness to provide alterations. My stay was comfortable and I would recommend it.

I'm very happy with my stay here. Carers are very nice and helpful. I appreciate everyone's help. I have made a few friends amongst residents, now that the weather is nice we enjoy spending time outside in the garden, having cup of tea and coffee.

Food from has improved.

Food has been very good, with ample choice.

I have been a resident for a while and I am very glad to be here.

This has been a very nice place for me to stay after I came out of hospital. The care and staff have been excellent.

On the whole, I have been very pleased with my experience here. Sometimes the high nursing standards fall as there are too many agency staff at one time. This is usually at weekends.

I first stayed at Hill House in 2009 when I found the experience chaotic with poor management, food and levels of care. During this visit, I have been pleasantly surprised by the all-round improvement in facilities, food and management of my care. All the staff are approachable and the nurses are well informed about my needs. Care staff and auxiliary staff work extremely hard with long shifts in some cases. More staff and fewer agency carers would raise morale and create a greater sense of fairness.

Happy with the care my mother has received in the 7 weeks she has been in Hill House. I have every confidence in the unit manager, she keeps me informed and is always happy to talk to me about my mother. Most importantly is that my mum is happy and comfortable.