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Hill House Care Home

Elstree Hill South, Elstree, Borehamwood, Hertfordshire WD6 3DE
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Hill House is outstanding and staff are warm, friendly and very accommodatingTracy W(Daughter of Resident/Service User)
Hill House Care Home, Borehamwood
carers showed genuine empathy and concern about my father which means so muchChristine R(Daughter of Resident/Service User)
Hill House Care Home, Borehamwood
I love that the activities consist of educational sessions, fun moments and of course, there's musicA M(Friend of Resident/Service User)
Hill House Care Home, Borehamwood

Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of...  

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Care Provided by Hill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500N/A
Nursing CareFrom £1,650From £1,700

Pricing is subject to an assessment of care needs and the room chosen.

Contact Hill House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Tanja Allan (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Visiting

  • The home is open to admissions. The home is open to everyone. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.

Parking

  • The home has plenty of parking.

Hill House Care Home Reviews (178)

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9.7

Hill House Care Home has a Review Score of 9.7 (9.724) out of 10, based on 34 reviews in the last 2 years. Over all time Hill House Care Home has 178 reviews.

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Showing 178 reviews matching selected criteria
Review from Beverley G (Resident / Service User) published on 27 January 2023 Submitted via Website
Overall Experience

I was meant to be here for two weeks but I have been here two months, and the care here has been excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for your review, we are so happy to hear that you have found your care to be excellent. Thank you for choosing Hill House.

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Review from Ann F (Daughter of Resident) published on 17 January 2023 Submitted via Website
Overall Experience
This is a very belated review of my late father's eight and a half day stay at Hill House in October 2022.
At the start of October, Dad and I received a very warm welcome to Hill House and he began to settle in. The staff were friendly, caring and professional, which was reassuring for me. I very much appreciated the relaxed, homely atmosphere. My queries were always responded to promptly and staff would always give me feedback on Dad's condition and the day's events, which removed the need for me to ask. I felt fully supported by the staff at Hill House and never a nuisance, which made an extremely gruelling 'journey' that much easier to endure!
Dad was treated with dignity and all sensitive issues were dealt with in a highly considerate manner. Despite Dad's advanced stage of dementia, amongst other illnesses, and his grave condition, the staff still managed to share moments of humour with me and Dad.

Dad was loved throughout his decline and I'm very sure he knew it! Thank you!

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

We really appreciate the time you have taken to leave your review. We are happy to hear the staff were able to provide your Dad and family with comfort through such a difficult time. Hopefully you can go away from this in comfort knowing he received the best possible care.

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Review from H C (Wife of Resident) published on 2 December 2022 Submitted via Postal Card
Overall Experience

All dealings with Hill House Care Home, from the initial visit in hospital to assess my husband's needs, have been dealt with in a professional but friendly way. Moving a family member into a nursing home is extremely stressful and we would like to thank every member of staff for carrying out their duties in a caring and sensitive way. I visit most days and am always made welcome by the lovely staff.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time and we are very happy to hear you can feel at ease with your husband in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible, and we are looking forward to seeing you again soon.

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Review from Richard D (Resident / Service User) published on 17 November 2022 Submitted via Website
Overall Experience

I have been at Hill House around 5 years and have received the best care. Staff at Hill House are always go above and beyond. I enjoy my daily activities, where I can engage with other residents. I have made a few friends.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. It is always nice to hear from residents feeling like they are cared for and looked after. We hope to continue providing you with the best possible care. Thank you for choosing Hill House for your stay.

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Review from A B (Daughter of Resident) published on 9 November 2022 Submitted via Postal Card
Overall Experience

The staff are so helpful and caring. Nothing is too much trouble. They help Mum with all her needs and are always treating Mum with dignity.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for your kind words, it is so nice to hear that you find all our staff to be helpful and caring and that your Mum is always treated with dignity. Thank you for taking the time to write us a review.

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Review from H M (Daughter of Resident) published on 9 November 2022 Submitted via Postal Card
Overall Experience

The staff are so caring, going above and beyond in every area of their job, really can't thank them enough.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for your lovely review. It is always so nice to hear our staff described in this way. Please let us know if there is anything more we can do to make your loved one as comfortable as possible in our care.

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Review from Peter Z (Son of Resident) published on 3 November 2022 Submitted via Postal Card
Overall Experience
My mum was very well looked after and was befriended by several of the carers which was lovely. Only negative was that the building was in a tired state and en suite very cold (no heating).

Activities were very good.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the homes manager to help them continually improve their service. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from R W (Daughter of Resident) published on 23 August 2022 Submitted via Postal Card
Overall Experience

Over the past few weeks, I have been very impressed by the care and responsive nature of agency/bank staff on the floor. As always, the majority of permanent carers do a very good job under difficult circumstances, There are some agency carers who are extremely caring and efficient, but some, sadly, are not in the right job.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home's manager to help them continually improve their service. Please feel free to contact the manager, who will be willing to investigate any concerns you may have about agency staff.

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Review from P H (Resident / Service User) published on 17 August 2022 Submitted via Website
Overall Experience
Nice, friendly staff.
Good activities.
Good selection of food.
I’m very satisfied with the housekeeping department.

I’m enjoying spending my time in the garden.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for your review. We are glad to hear that you are enjoying our lovely garden. Please let us know if there is anything else we can do to make your stay as comfortable as possible.

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Review from Chris R (Resident / Service User) published on 11 August 2022 Submitted via Website
Overall Experience

All staff are good, some are excellent, even outstanding. The problem is there are often not enough to stop for a good friendly chat and 'getting to know you'. The food is OK, if nothing to write home about. But I'm safe and well looked after. I've been able to bring in my laptop and books and so continue almost as I always did. I recommend Hill House and its staff - and - it has a lovely garden. I do need physio: not more - any.

Reply from Rebecca Kellegher, Customer Service Adviser at Hill House Care Home

Thank you for your feedback, we will certainly pass your comments onto the home manager.

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Review from Alan G (Son of Resident) published on 9 August 2022 Submitted via Website
Overall Experience

We have told the care home colleagues on numerous occasions the portion size of the meals are far too big for my mother and would it be possible for my mother to receive a much smaller portion. This would save on costs and make my mother feel much better about not wasting food.

Reply from Rebecca Kellegher, Customer Service Adviser at Hill House Care Home

Thank you for your feedback. We will certainly pass your comments onto the home manager.

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Review from Rosanna B (Respite Resident) published on 8 August 2022 Submitted via Website
Overall Experience

I was really worried about going to a care home but after 4 months in hospital I didn't have much choice in where they sent. After being here for a couple of months I've really settled in. The staff have been fantastic and did literally everything for me when I first came. After having physiotherapy I'm now independent in all daily living tasks but the staff are still really encouraging about how I'm doing. The one time I did have a problem with an agency carer the issue was resolved extremely quickly. They try to do a lot of varied activities with residents despite covid they have people coming in to play music, baking and games. My view of going to a care home has completely changed and if in the future I'm unable to go home I'm not going to worry about having to go to a care home temporarily.

Reply from Rebecca Kellegher, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. It is really nice to hear that Hill House have been able to change your view on going into a care home and that they have been very encouraging throughout your stay. Thank you for letting Hill House care for you.

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Review from Averill B (Respite Resident) published on 19 July 2022 Submitted via Postal Card
Overall Experience

I found the staff very friendly and helpful and willing to do anything that we needed. Response to the call bell was good. Food could have been better, it was a little bit repetitive but there was willingness to provide alterations. My stay was comfortable and I would recommend it.

Reply from Amanda Barnes, Customer Service Adviser at Hill House Care Home

We appreciate you taking the time to leave us your comments, It is nice to hear that you enjoyed your stay with us and found our staff to be friendly and helpful. Thank you for your recommendation.

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Review from I M (Resident / Service User) published on 16 May 2022 Submitted via Website
Overall Experience

I'm very happy with my stay here. Carers are very nice and helpful. I appreciate everyone's help. I have made a few friends amongst residents, now that the weather is nice we enjoy spending time outside in the garden, having cup of tea and coffee.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for your feedback. We are glad to hear that you are happy in our care and starting to enjoy the friendships of the other residents. Thank you for choosing Hill House.

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Review from Philip K (Resident / Service User) published on 16 May 2022 Submitted via Website
Overall Experience
Helpful staff, life is getting back to normal after covid. Activities are back to normal now again. We all love cooking.
Everyone is approachable from carers to cleaners, maintenance and cooks, and office.

Food from has improved.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

We are also happy that you are able to enjoy the full range of activities again. It is so good to hear that you find all our staff approachable and that you are enjoying the food more. Thank you for your feedback.

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Review from D R (Resident / Service User) published on 1 December 2021 Submitted via Postal Card
Overall Experience
I found the staff helpful and prepared to go the extra mile to assist me.

Food has been very good, with ample choice.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for taking the time to write your review. We are glad to hear that you enjoy the food prepared by the chefs. Thank you for choosing Hill House for your care.

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Review from M H (Resident / Service User) published on 1 December 2021 Submitted via Postal Card
Overall Experience

I have been a resident for a while and I am very glad to be here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for your review. We are glad to hear you are happy in our care at Hill House.

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Review from Kathleen R (Respite Resident) published on 20 October 2021 Submitted via Postal Card
Overall Experience

This has been a very nice place for me to stay after I came out of hospital. The care and staff have been excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for taking the time to leave your review. We are glad to hear you feel the care and the staff have been excellent. Thank you for choosing Hill House.

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Review from A R (Resident / Service User) published on 13 September 2021 Submitted via Postal Card
Overall Experience

On the whole, I have been very pleased with my experience here. Sometimes the high nursing standards fall as there are too many agency staff at one time. This is usually at weekends.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for your feedback. We are pleased to hear that you had a good experience. Please be reassured that the agency staff are booked in advance to ensure that we provide continuity of care to cover short term sickness. We have now recruited additional staff to support the home.

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Review from E R (Resident / Service User) published on 2 September 2021 Submitted via Postal Card
Overall Experience

I first stayed at Hill House in 2009 when I found the experience chaotic with poor management, food and levels of care. During this visit, I have been pleasantly surprised by the all-round improvement in facilities, food and management of my care. All the staff are approachable and the nurses are well informed about my needs. Care staff and auxiliary staff work extremely hard with long shifts in some cases. More staff and fewer agency carers would raise morale and create a greater sense of fairness.

Reply from Amanda Barnes, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your review, it is lovely to hear that you have had a better experience this time around in our care. Please let us know if there is anything more we can do to make your stay more comfortable.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (1)

  • 31 Jan 2025Recipient: DMP Healthcare

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