Hill House Care Home

Elstree Hill South, Elstree, Borehamwood WD6 3DE
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9.7 173 Reviews
  • Hill House Care Home, Borehamwood
Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of residential care.

Residents can expect a high standard of care in the midst of a friendly community. With each of their cosy bedrooms, residents can enjoy the convenience of an en suite, and there are lovely views across the gardens and surrounding countryside.

There are lots of places to relax, including the choice of six lounges. Residents can cosy up with a book in the library, use the computer room, or enjoy being pampered in the salon.

The large gardens are especially tranquil because they back onto a small area of woodlands. Within the walled space, residents can stroll along the paths, rest under the pergola, or catch-up with loved ones on the patio.

They want residents to settle in quickly and be happy here. That’s why they help them to hold onto as much independence as possible.

There’s also good food, lots to do, and a warm welcome for friends and family whenever they visit.

The team of activity coordinators plan all sorts of interesting things to do, including those who are less mobile. All activities are tailored to each person's likes and abilities too.

The chef prepares a range of delicious foods, including some family favourites and kosher meals.
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Care Provided by Hill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1700

Pricing is subject to an assessment of care needs and the room chosen.

The price(s) shown are provided by the care home. Contact Hill House Care Home for full pricing details and T&Cs.

Contact Hill House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hill House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tanja Allan (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • The home is open to admissions. The home is open to everyone. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.

Parking

  • The home has plenty of parking.

Hill House Care Home Reviews (173)

9.7

Hill House Care Home has a Review Score of 9.7 (9.684) out of 10, based on 31 reviews in the last 2 years.
Over all time Hill House Care Home has 173 reviews.

Overall Experience
  • 117
  • 52
  • 4
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Date Published
  • 173
  • 9
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  • 31
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Reviewer Connection to Hill House Care Home
  • 47
  • 34
  • 21
  • 15
  • 10
  • 6
  • 5
  • 5
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 173, showing 61-80
Review from H M (Daughter of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are so caring, going above and beyond in every area of their job, really can't thank them enough.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care HomeThank you for your lovely review. It is always so nice to hear our staff described in this way. Please let us know if there is anything more we can do to make your loved one as comfortable as possible in our care.
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Review from Peter Z (Son of Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was very well looked after and was befriended by several of the carers which was lovely. Only negative was that the building was in a tired state and en suite very cold (no heating).
Activities were very good.
Reply from David Mclean, Customer Service Adviser at Hill House Care HomeThank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the homes manager to help them continually improve their service. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.
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Review from R W (Daughter of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the past few weeks, I have been very impressed by the care and responsive nature of agency/bank staff on the floor. As always, the majority of permanent carers do a very good job under difficult circumstances, There are some agency carers who are extremely caring and efficient, but some, sadly,
are not in the right job.
Reply from David Mclean, Customer Service Adviser at Hill House Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home's manager to help them continually improve their service. Please feel free to contact the manager, who will be willing to investigate any concerns you may have about agency staff.
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Review from P H (Resident) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nice, friendly staff.
Good activities.
Good selection of food.
I’m very satisfied with the housekeeping department.
I’m enjoying spending my time in the garden.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care HomeThank you for your review. We are glad to hear that you are enjoying our lovely garden. Please let us know if there is anything else we can do to make your stay as comfortable as possible.
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Review from Chris R (Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff are good, some are excellent, even outstanding. The problem is there are often not enough to stop for a good friendly chat and 'getting to know you'. The food is OK, if nothing to write home about. But I'm safe and well looked after. I've been able to bring in my laptop and books and so continue
almost as I always did. I recommend Hill House and its staff - and - it has a lovely garden. I do need physio: not more - any.
Reply from Rebecca Kellegher, Customer Service Adviser at Hill House Care HomeThank you for your feedback, we will certainly pass your comments onto the home manager.
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Review from Alan G (Son of Resident) published on 9 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have told the care home colleagues on numerous occasions the portion size of the meals are far too big for my mother and would it be possible for my mother to receive a much smaller portion. This would save on costs and make my mother feel much better about not wasting food.
Reply from Rebecca Kellegher, Customer Service Adviser at Hill House Care HomeThank you for your feedback. We will certainly pass your comments onto the home manager.
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Review from Rosanna B (Respite Resident) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was really worried about going to a care home but after 4 months in hospital I didn't have much choice in where they sent. After being here for a couple of months I've really settled in. The staff have been fantastic and did literally everything for me when I first came. After having physiotherapy
I'm now independent in all daily living tasks but the staff are still really encouraging about how I'm doing. The one time I did have a problem with an agency carer the issue was resolved extremely quickly. They try to do a lot of varied activities with residents despite covid they have people coming in to play music, baking and games. My view of going to a care home has completely changed and if in the future I'm unable to go home I'm not going to worry about having to go to a care home temporarily.
Reply from Rebecca Kellegher, Customer Service Adviser at Hill House Care HomeThank you for your lovely review. It is really nice to hear that Hill House have been able to change your view on going into a care home and that they have been very encouraging throughout your stay. Thank you for letting Hill House care for you.
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Review from Averill B (Respite Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff very friendly and helpful and willing to do anything that we needed. Response to the call bell was good. Food could have been better, it was a little bit repetitive but there was willingness to provide alterations. My stay was comfortable and I would recommend it.
Reply from Amanda Barnes, Customer Service Adviser at Hill House Care HomeWe appreciate you taking the time to leave us your comments, It is nice to hear that you enjoyed your stay with us and found our staff to be friendly and helpful. Thank you for your recommendation.
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Review from I M (Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very happy with my stay here. Carers are very nice and helpful. I appreciate everyone's help. I have made a few friends amongst residents, now that the weather is nice we enjoy spending time outside in the garden, having cup of tea and coffee.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care HomeThank you for your feedback. We are glad to hear that you are happy in our care and starting to enjoy the friendships of the other residents. Thank you for choosing Hill House.
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Review from Philip K (Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Helpful staff, life is getting back to normal after covid. Activities are back to normal now again. We all love cooking.
Everyone is approachable from carers to cleaners, maintenance and cooks, and office.
Food from has improved.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care HomeWe are also happy that you are able to enjoy the full range of activities again. It is so good to hear that you find all our staff approachable and that you are enjoying the food more. Thank you for your feedback.
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Review from D R (Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff helpful and prepared to go the extra mile to assist me.
Food has been very good, with ample choice.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care HomeThank you for taking the time to write your review. We are glad to hear that you enjoy the food prepared by the chefs. Thank you for choosing Hill House for your care.
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Review from M H (Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident for a while and I am very glad to be here.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care HomeThank you for your review. We are glad to hear you are happy in our care at Hill House.
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Review from Kathleen R (Respite Resident) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This has been a very nice place for me to stay after I came out of hospital. The care and staff have been excellent.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care HomeThank you for taking the time to leave your review. We are glad to hear you feel the care and the staff have been excellent. Thank you for choosing Hill House.
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Review from A R (Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, I have been very pleased with my experience here. Sometimes the high nursing standards fall as there are too many agency staff at one time. This is usually at weekends.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care HomeThank you for your feedback. We are pleased to hear that you had a good experience. Please be reassured that the agency staff are booked in advance to ensure that we provide continuity of care to cover short term sickness. We have now recruited additional staff to support the home.
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Review from E R (Resident) published on 2 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I first stayed at Hill House in 2009 when I found the experience chaotic with poor management, food and levels of care. During this visit, I have been pleasantly surprised by the all-round improvement in facilities, food and management of my care. All the staff are approachable and the nurses are well
informed about my needs. Care staff and auxiliary staff work extremely hard with long shifts in some cases. More staff and fewer agency carers would raise morale and create a greater sense of fairness.
Reply from Amanda Barnes, Customer Service Adviser at Hill House Care HomeThank you for taking the time to leave your review, it is lovely to hear that you have had a better experience this time around in our care. Please let us know if there is anything more we can do to make your stay more comfortable.
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Review from D A (Daughter of Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care my mother has received in the 7 weeks she has been in Hill House. I have every confidence in the unit manager, she keeps me informed and is always happy to talk to me about my mother. Most importantly is that my mum is happy and comfortable.
Reply from Amanda Barnes, Customer Service Adviser at Hill House Care HomeWe appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from V A (Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with everything. Thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care HomeThank you for taking the time to leave your review, we are very glad to hear that you are happy in our care.
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Review from Laurence K (Nephew of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's very comforting to know that my uncle's needs are being met by such warm, caring professionals. Everyone I have contact with at Hill House, whether in person, by email or by phone, is friendly, approachable and positive. They clearly know my uncle, and treat him with friendliness and respect that
goes a long way to making him feel secure and helping him to retain his dignity. Although I appreciate the work of all sections of the staff, a special word of appreciation must go to the activities co-ordinators. I know how much their cheerfulness and attentiveness brightens up my uncle's days.
Also: in my view, the way that the management and staff of Hill House have coped with the problems and constraints of the pandemic has been nothing short of remarkable.
Reply from Amanda Barnes, Customer Service Adviser at Hill House Care HomeWe appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Uncle in our care at Hill House. Please let us know if there is anything we can do to make your Uncles stay as comfortable as possible.
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Review from J B (Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it here.
Reply from Amanda Barnes, Customer Service Adviser at Hill House Care HomeWe appreciate you taking the time to leave us your comments. It is lovely to hear that you are enjoying your stay with us. Thank you for choosing Hill House for your stay.
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Review from S H (Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home. I am happy with the care I received here. Very satisfied.
Reply from Penelope Kudelnitzky, Customer Service Adviser at Hill House Care HomeThank you for your review. If there is anything else we can do for you please just let us know
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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.684 for Hill House Care Home is calculated as follows: ( (256 Excellents x 5) + (92 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 358 Ratings = 4.684
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill House Care Home to verify any information. View our terms and conditions. Hill House Care Home has an Enhanced Service - more info.