Hill House Care Home

Elstree Hill South, Elstree, Borehamwood WD6 3DE
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9.7 173 Reviews
  • Hill House Care Home, Borehamwood
Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of residential care.

Residents can expect a high standard of care in the midst of a friendly community. With each of their cosy bedrooms, residents can enjoy the convenience of an en suite, and there are lovely views across the gardens and surrounding countryside.

There are lots of places to relax, including the choice of six lounges. Residents can cosy up with a book in the library, use the computer room, or enjoy being pampered in the salon.

The large gardens are especially tranquil because they back onto a small area of woodlands. Within the walled space, residents can stroll along the paths, rest under the pergola, or catch-up with loved ones on the patio.

They want residents to settle in quickly and be happy here. That’s why they help them to hold onto as much independence as possible.

There’s also good food, lots to do, and a warm welcome for friends and family whenever they visit.

The team of activity coordinators plan all sorts of interesting things to do, including those who are less mobile. All activities are tailored to each person's likes and abilities too.

The chef prepares a range of delicious foods, including some family favourites and kosher meals.
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Care Provided by Hill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1700

Pricing is subject to an assessment of care needs and the room chosen.

The price(s) shown are provided by the care home. Contact Hill House Care Home for full pricing details and T&Cs.

Contact Hill House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hill House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tanja Allan (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • The home is open to admissions. The home is open to everyone. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.

Parking

  • The home has plenty of parking.

Hill House Care Home Reviews (173)

9.7

Hill House Care Home has a Review Score of 9.7 (9.684) out of 10, based on 31 reviews in the last 2 years.
Over all time Hill House Care Home has 173 reviews.

Overall Experience
  • 117
  • 52
  • 4
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Date Published
  • 173
  • 9
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  • 31
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Reviewer Connection to Hill House Care Home
  • 47
  • 34
  • 21
  • 15
  • 10
  • 6
  • 5
  • 5
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
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  • 1
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Total of 173, showing 141-160
Review from R C (Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hill House is very good and the standards are excellent.
Reply from Jayne Duck, Customer Service Administrator at Hill House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
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Review from Shirley A (Wife of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband is staying here to recuperate after a broken leg operation, very caring and attending staff to get him back to good health ready for re-hab.
Reply from Stephen Rondel, Customer Adviser at Hill House Care HomeThank you for your review, we are happy to hear your husband is enjoying his stay with us and we hope he goes on to make a full recovery.
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Review from B M M (Mother of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Six years of good care and support to my son.
Reply from Natalie Krisman, Customer Services Administrator at Hill House Care HomeThank you for your review and I'm pleased to hear that you had a positive experience with Bupa's Hill House.
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Review from Frances J (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all without exception caring and considerate. They all genuinely try to do their best for the residents. They also go out of their way to provide entertainments that are requested by the residents. The home is kept very clean and the food provided is varied and individual requirements
are well catered for.
Reply from Natalie Krisman, Customer Services Administrator at Hill House Care HomeThank you for sharing this about Hill House. I'm pleased to hear about your positive experience with out home and the staff there.
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Review from Michael R (Son of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in Hill House for 4 months and in that time she has cared for very much. And the nurses and carers were very good. I'm very pleased how my mum was looked after. Many thanks.
Reply from Jayne Duck, Customer services administrator at Hill House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.
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Review from Paul T (Son of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were very welcoming and helpful to my father when he was recovering from shingles.
Reply from Jayne Duck, Customer services administrator at Hill House Care HomeThank you for your review. I hope that your father is now fully recovered and enjoying the different things on offer.
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Review from Chris C (Daughter of Resident) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was well looked after by caring friendly staff. She enjoyed taking part in the activities arranged and spending time with other residents. Food is good and well presented.
Reply from Jayne Duck, Customer Services Administrator at Hill House Care HomeThank you for your review. I'm so glad to hear that your mum was well cared for and enjoyed her time with us.
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Review from Margaret A (Respite Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have many happy memories over several years of holidays here.
Thank you to all the staff for making this possible.
Reply from Jayne Duck, Customer services administrator at Hill House Care HomeThank you for your review. I'm so glad to hear that you have enjoyed your respite times with us and hope that you will come again for some respite care.
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Review from Joseph O (Husband of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife's room is very nice and the food is excellent. Communication from the management and staff to me is very good. The nursing and care staff are excellent and they have developed a relationship with my wife which is very comforting to her and reassuring for me. All round, a very good home from
home. My wife is extremely happy living there.
Reply from Jayne Duck, Customer services administrator at Hill House Care HomeThank you for your review. I'm so glad to hear that your wife is happy and has a good relationship with the staff, it is the little things that make all the difference like a smile or a little chat. I'm sure it must give you peace of mind knowing that if there was anything then you would be informed or you could go to management and it would be sorted for you.
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Review from Jacky S (Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had respite here 4 times and I find the staff most helpful and friendly. They have got me back on my feet when needed.


The activities are all excellent and I have recommended various friends who have also stayed here.

Reply from Jayne Duck, Customer services administrator at Hill House Care HomeThank you for your review. I'm so glad that you have enjoyed your stays with us and hope that you will come again for some respite care with us.
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Review from Ann S (Friend of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hill House is lovely and clean. The staff are very patient and are very good to the old folk. Kind and caring.
Reply from Jayne Duck, Customer services administrator at Hill House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from John W (Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff/carers provided great service.
Food was nutritious.
Reply from Jayne Duck, Customer services administrator at Hill House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Robert B (Brother of Resident) published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother suffers from post-polio syndrome and is unable to move, talk and eat or drink normally. Both the carers and the manager have always shown the best of care towards my brother. It is a difficult job which demands patience, special skills and that unselfish care that is needed with severely
disabled people.


I am so grateful that I found a care home that has these qualities.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care HomeThank you for your review. I'm so pleased to hear that your brother is so well cared for. This must give you such peace of mind.
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Review from Barry M (Respite Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the home and staff were very helpful and good.
Reply from Jayne Duck, Customer Services Administrator at Hill House Care HomeThank you for your review. I'm so happy that you enjoyed your stay and hope that you will come again for some respite care.
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Review from Margaret A (Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received good friendly care from all the staff coming into my room.
Reply from Jayne Duck, Customer Services Administrator at Hill House Care HomeThank you for your review. It is so nice to hear that you are been well cared for in our care.
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Review from S H (Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is very good. Better than my previous home where I was evicted due to having no sufficient funds. The management is very helpful.
Reply from Jayne Duck, Customer Services Administrator at Hill House Care HomeThank you for your review. I hope that you will be very happy at Hill House.
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Review from Larry R (Son of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident of Hill House for almost 3 months now, during that time the staff have worked hard to help him settle in.
It is particularly reassuring to have nursing care 24/7 and the nursing staff have been excellent - diligent and professional.
Reply from Jayne Duck, Customer Services Administrator at Hill House Care HomeThank you for your review. It is lovely to know that your father has settled and you must have peace of mind knowing that he is looked after well.
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Review from Josephine P (Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in many a hospital and I have never come across such a clean and such a wonderful place to spend the rest of my time of life I have left. I am so happy and have no fear of being alone.
Reply from Jayne Duck, Customer Services Administator at Hill House Care HomeThank you for your review. I'm so pleased to hear that you are so happy in our care and I'm sure that you will have made new friends with both the staff and the residents.
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Review from Peggy R (Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers should be highly praised. They went to Watford with me and looked after me. They gave excellent care and all are very much appreciated.
Reply from Jayne Duck, Customer Services Administrator at Hill House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our carers and will share your comments with the home’s manager.
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Review from D H (Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been looked after very well. Staff are very caring, dedicated and very helpful. I recommend this home to anyone. No trouble I have seen, and liability. I have been looked after very well. I have never seen any trouble at all.
Reply from Jayne Duck, Customer Services Administrator at Hill House Care HomeThank you for your review. So glad to hear that you have been looked after very well.
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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.684 for Hill House Care Home is calculated as follows: ( (256 Excellents x 5) + (92 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 358 Ratings = 4.684
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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